Care Homes Owned by Premier Care Homes Ltd in Durham

My brother recently went into Picktree Lodge at Chester-le-St. We were worried about the move but it was very smooth thanks to the hospital, social services & the manager of the home, Kate. Since he went in we have been more than impressed. Premises are well maintained & scrupulously clean. The food is excellent. My brother has regained his long lost appetite! Most of all, staff have been so kind & caring. The support he receives is first class & he enjoys the friendly exchanges with staff. And we can take our dog in to see her uncle who she has not seen for many months. Tears all round! Thank you so much for this place of safety & care.

Picktree goes out of its way to provide fun activities for residents and encourages participation.

Very impressed with all aspects of Picktree Court I have visited previously when residents mother was there and it is easily the best care home I have visited.

The activities have helped dad to settle in, be social and motivated.

Dad has settled in nicely. 99 and frail but as much as possible is included in activities, e.g. men's afternoons, quizzes and films. My son accompanied me on a recent visit and was very pleased to see Dad looking comofrtable and content. Dad told him about his pleasant afternoon. When we left my son said "it's like a 5 star hotel. Grandad's happy." I think all staff do a marvellous job and can only praise them for putting my mind at rest. Dad's in the right place.

If I had the choice of homes again would I go with PIcktree ..... Probably not but I think they are all the same!

I usually visit my best friend once a week. She has been in Durham House since December 2022, and has Alzheimer's. She still recognises me, and although her conversation is usually very restricted, we can laugh about shared times, complete with photographs. During my visits, I have always been warmly welcomed by all the staff, administrative, carers and maintenance/auxiliary workers. I am usually greeted by name, and always with a smile. I have nothing but praise for the staff at Durham House - its best asset! They are excellent with their clients, show endless patience, and perform their duties with a smile. The lounge is frequently decorated to celebrate national/local events, and some of these have been created by the residents as part on an on-going activities programme. An extra pair of hands to extend their wonderful programme would be an asset.

I would recommend Durham House to other families. As a retired nurse I am confident with the care and facilities offered.

My mother-in-law has settled in very well, the staff are amazing with her. She keeps telling us that the meals are fabulous in this hotel. The activities she seems to enjoy, we have watched her singing along to music and playing bingo and carpet dominoes. Her room is also nice and clean, which is a massive plus for us. The home on a whole is lovely, nice and clean and very inviting.

Very pleased with how my mother settled into the care home. The care home itself is very clean and well looked after. The staff are great and very helpful.

My mam has been a resident at Durham House for some time and over the months her needs have changed. The team have always recognised this and tailored their approach to make sure she receives the best possible care. The thing I value the most is how obvious the care and concern the team have for Mam always is. I know without doubt that she is safe, clean, comfortable, hydrated, well fed and most importantly loved and respected. Thank you Durham House for all you do.

Lovely home, staff lovely, if Mam's ok I'm ok, everything we ask for is done, care 100%.

Environment very positive, clean and relevant.

Today's visit was like every other, witnessing an amazing team of carers managing each person with care and attention. It does not matter what time of day I visit, they are constantly busy, they are very caring staff, attentive and considerate of others when residents are needing sensitive support. Every credit to them and the caring profession they represent. Nothing is a trouble to them, even under pressure. Thank you!!

The care home was recommended by family and friends when my wife needed full-time care. From our first visit we had a good feeling about the home. My wife moved in on 10th February 2026. The staff have been very friendly, caring and helpful throughout the stay. Facilities are excellent. Meals are varied, well-balanced and drinks are served with and between meals, with staff providing help with feeding as required. The rooms and communal spaces are kept clean and tidy every day. A range of activities are availavle and residents are encouraged to participate. Medical assistance was provided recently, quicker than our GP could provide. Our family feel my wife is safely looked after in the 'home' atmosphere the staff have created.

My father has been at Picktree Court Care Home for over a year now. I would like to thank all the staff for the care you have given to Dad. You have all been wonderful. Always friendly and sympathetic to his needs as well as towards myself and brother as we as a family have had a difficult year.

My godfather came into care Jan 2006. He has been here before for respite. When it was time for full-time care this was the only place that we wanted him to come to. As a retired nurse and ex-matron of a nursing home I am aware what standards of care are. Picktree Lodge has an excellent ethos with excellent standards of care and a homely feel. The carers are all great. Most importantly Jim is happy here.

One of the first things we noticed when we moved Dad in was how lovely the atmosphere is in Durham House. It feels a very cheerful, relaxed, positive and a love filled place to be.

From my first contact with Picktree Court I have been impressed. The helpfulness, empathy and friendliness of all the staff has been very comforting. The home appears clean and tidy, and staff and residents happy. Mum is well looked after, personal and nursing care she receives, and encouraged to join in a variety of activities. Overall I find Picktree Court a very pleasant and caring home.

I particularly wanted to highlight the Family Fun day which took place on Bank Holiday Monday. This was very well organised and you could feel the fun& laughter in the room which was lovely. The residents were all very much included and relatives were made to feel very welcome too.

I usually visit when the weekly quiz takes place on a Thursday teatime and it is refreshing to see how residents are able to participate at a level which suits them and are all made to feel valued

well done :)