Portland Care in South Yorkshire | 4 Care Homes

Review of
Wood Hill Lodge
from L R (Wife of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in Woodhill Lodge nearly 1 year. I must say things have improved since he first came. He wouldn't participate in activities at first he does now which has made me happier. There does seem more things to do. Thank you.

Reply from Lyndsey Webb, Operations Manager at Wood Hill Lodge

Thank you so much for taking the time to share your feedback. We're really pleased to hear that your husband has settled in well and is now enjoying the activities. It's wonderful to know that the improvements we've made are having a positive impact for both of you. Your kind words mean a lot to our team, and we'll continue working hard to make Woodhill Lodge a welcoming and engaging place for all our residents.
Best wishes

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Review of
Wood Hill Lodge
from C I (Husband of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

Wood Hill Lodge is a safe space for dementia patients, they are kept clean and well cared for by the carers. The cares are patient and understand dementia which means they are able to pass excellent care on the their patients. Wood Hill Lodge is also kept clean and very rarely is there a smell. If a

smell is found it is immediately rectified.

Reply from Lyndsey Webb, Operations Manager at Wood Hill Lodge

Thank you so much for your thoughtful feedback. We are delighted to hear that you feel Wood Hill Lodge provides a safe and caring environment for our residents living with dementia. Our team works hard to ensure everyone is treated with patience, dignity, and understanding, so it's wonderful to know this shines through in the care we provide. We also take great pride in maintaining a clean and comfortable home, so your comments about our cleanliness mean a lot to us. Your kind words will be shared with our carers; they'll be so pleased to know their efforts are appreciated.

Thank you again for taking the time to share your experience.

Warm regards,

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Review of
Wood Hill Grange Care Home
from Andrew H (Son of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy that I know my dad is safe in the care home. He always seems very content and says "he likes it here". The food looks good and all seems to be freshly made. There always seems like there is plenty of staff at hand and are always accommodating. In general I am happy with the care my dad

is receiving.

Reply from Lyndsey Webb, Operations Manager at Wood Hill Grange Care Home

Thank you so much for taking the time to share your lovely feedback. We're delighted to hear that your dad feels content and safe with us - that means a great deal to the whole team. It's wonderful to know he enjoys the food and that you've found our staff to be friendly and accommodating. We truly value your kind words and will be sure to share them with the team at Woodhill Grange, knowing that you're happy with the care your dad is receiving makes all our efforts worth while. Best wishes.

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Review of
Neu Living
from A M (Friend of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

A welcoming, kind and well equipped care home which is helping my friend recover and rehabilate found brain injury.

Reply from Lyndsey Webb, Operations Manager at Neu Living

Thank you so much for your kind words. Were delighted to hear that your friend is recovering well and benefiting from the care, support, and rehabilitation we provide. Our team works hard to create a welcoming and well-equipped environment where every resident feels valued and supported on their journey. Your feedback means a great deal to us and will be shared with the whole team.

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Review of
Waterside Grange Care Home
from M B (Wife of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

My Husband has Dementia and has been in and out of hospital and other care homes for respite. I have tried to keep him at home but I am unable to mange him any longer, we have been married 60years and this was a verry difficult decision for me
After his last hospital stay the hospital recommend Waterside

care home I was filled with dread. After a few months now in the home he is my husband again I can not thank the staff enough he is doing so well. The staff can not do enough and are doing a grand job with my Harry keep it up. The home is spotlessly clean and the meals are fantastic. All staff can't do enough.

Reply from Linda Meston, Operations Director at Waterside Grange Care Home

Thank you so much for your kind words and thoughtful review. We're truly grateful you took the time to share your experience with us. It means a great deal to the whole team to know that you feel this way about the care provided at Waterside Grange. We always strive to create a warm, supportive environment where residents and their families feel valued and reassured. Your feedback is a lovely reminder of why we do what we do, and it will certainly be shared with our staff - it's moments like this that make all the difference.If there's ever anything more we can do to support you and your husband, please don't hesitate to ask.Warm Regards, Operations Director Care Provider Verification

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Review of
Wood Hill Lodge
from Karen W (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Woodhill Lodge for seven years, with health care needs that have been challenging at times. The staff have looked after her superbly, with kindness and dedication. They have welcomed us like friends and been partners with us in always doing the very best for my mum, treating

her with as much love and respect as if she was one of their family. At any point of change, decision making or health concern, the staff have always kept us fully informed, sought our views and respected our thoughts. They also regularly seek feedback and consistently focus on improvement. Knowing how conscientious and caring the staff are has given us a real peace of mind. I feel lucky that my mum was cared for by Woodhill Lodge's staff- she has been in the care of some very special people and I will always be grateful for all they did for her and for me. Thank you.

Reply from Lyndsey Webb, Operations Manager at Wood Hill Lodge

Thank you so much for your kind and thoughtful review. It has been our privilege to care for your mum over the past seven years, and we are truly touched by your words. The trust you and your family placed in the staff and Management team at Woodhill Lodge means a great deal, and we are delighted to know that our team's kindness, communication, and commitment to care have given you peace of mind. The staff and Manager at Woodhill Lodge, strongly believe in treating every resident as part of our extended family, and it is heartening to hear that this has been your experience. Your feedback will be shared with the whole team, who will be encouraged and proud to know the difference they have made. Thank you again for your support and appreciation - it means so much to us all. Warm regards

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Review of
Waterside Grange Care Home
from Anthony G (Husband of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

My wife has spent 5 weeks currently at the nursing home and has had the utmost attentive and professional care. This is her first time in this kind of environment and I cannot fault the staff and organisation.

Reply from Lyndsey Webb, Operations Manager at Waterside Grange Care Home

"Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that your wife has felt comfortable and well cared for during her time with us. Our team strives to provide professional, compassionate support to all our residents, and it means a great deal to know their efforts are appreciated, we will be sure to share your kind comments with the team. Please don't hesitate to reach out if there is anything more we can do for you or your wife. Best wishes.

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Review of
Neu Living
from Victoria F (Friend of Resident) published on 11 June 2025 Submitted via Website • Report

Overall Experience

We came to visit our friend who has Huntingtons disease. When In hospital, our friend was a shell of her former self and it felt like they didn't care. Therefore, when we arrived at the Neu living facility we were apprehensive but our concerns were quickly resolved.
We were greeted at the door by

the manger who took us straight to our friend and introduced us to the team. They were so polite and professional but also jovial with the service users.
My friend looked so well cared for. She had lost weight due to not eating in hospital but was eating her dinner when we arrived. She was dressed beautifully and said how happy she was. one of the carers took us down to the games room where she offered us all drinks and time to catch up. She had been playing pool and air hockey with the carers previously. The difference in her was astounding. She was able to converse. We laughed so much during that time and we're looking forward to visiting again soon. Thank you so much for the work you all do.

Reply from Lyndsey Webb, Operations Manager at Neu Living

Thank you so much for your thoughtful review, It truly means the world to us to hear how well your friend is doing and how warmly you were welcomed at Neu Living. Knowing that your friend is not only being looked after with professionalism and care but is also smiling, laughing, and enjoying moments with friends and carers-it's hard to put into words how much that means. We're incredibly grateful to the team at Neu Living for the dignity, kindness, and genuine human connection they offer every day. And we're also thankful to you for visiting and for sharing your kind words based on your experience. We will be sure to share with the team. With heartfelt thanks

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Review of
Wood Hill Grange Care Home
from Patricia S (Wife of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

Very impressed, all staff were excellent in there duties, all patients were looked after. The catering staff were wonderful caring for everyone, some kneeded help, the staff were helping them, they were excellent. Yours faithfully.

Reply from Lyndsey Webb, Operations Manager at Wood Hill Grange Care Home

Thank you so much for your kind words and thoughtful review. We're truly grateful you took the time to share your experience with us. It means a great deal to the whole team to know that you felt this way about the care provided at Wood Hill Grange. We always strive to create a warm, supportive environment where residents and their families feel valued and reassured. Your feedback is a lovely reminder of why we do what we do, and it will certainly be shared with our staff - it's moments like this that make all the difference.If there's ever anything more we can do to support your family, please don't hesitate to get in touch.Warm regards, Operations Manager

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Review of
Neu Living
from Denise S (Mother of Resident) published on 4 June 2025 Submitted via Website • Report

Overall Experience

My daughter has been living at Neu living home since March, she has Huntington disease.
What a lovely place. All the staff are fantastic, friendly and welcoming. She has settled in the home. I have not seen/heard my daughter laugh/smile for such a long time. To hearing my daughter laughing and seeing

her smiling, is so lovely. Thank you to all the staff for having time to get to know my daughter.

Reply from Lyndsey Webb, Operations Manager at Neu Living

Thank you so much for your kind words. It means the world to us to know your Daughter is smiling and happy-that's exactly what we strive for every day. Seeing her thrive and knowing she feels safe and cared for is the greatest reward for our team. We're honoured to be part of her life and truly appreciate your trust and support.I will be sure to share your feedback with the team at Neu Living. With warmest thanks.

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Review of
Wood Hill Lodge
from P B (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

The manager at Woodhill Lodge has been a life saver! She has been with us through thick and thin in the care of my mum since she first came here over 5 years ago. The care given by the staff is excellent and the support for myself is equally so. Communication regarding anything to do with my mum is

also excellent. We are always given time to talk about how things are going.
Mum has started to engage in activities, and these have improved very much since Mum came to Woodhill Lodge 5 years ago. There is more energy in the place.
I hope that the manager and her team get the support they deserve.

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Review of
Wood Hill Lodge
from S B (Son-in-law of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law has been in Wood Hill Lodge for over five years. During this time the staff and management have been super supportive to both my mother in law and to us as a family. It is a safe and friendly environment we feel the team around her are part of our extended family - thank you!

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Review of
Wood Hill Grange Care Home
from D D (Brother of Resident) published on 13 March 2025 Submitted via Postal Card • Report

Overall Experience

All in all I have been very satisfied with the care from your staff to my sister. The reception staff have been excellent over the 4 years I have been visiting.

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Review of
Wood Hill Grange Care Home
from Patricia W (Sister of Resident) published on 6 March 2025 Submitted via Postal Card • Report

Overall Experience

I am sister to one of your residents. She has been with you nearly 1 year. She seems to have settled, and the staff are really kind to her when she gets distressed. The atmosphere from entering home is happy, friendly and welcoming. They have got a new D.I.Y person and I have noticed this has made a

real difference to the building. Management good.

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Review of
Wood Hill Grange Care Home
from Wendy E (Mother of Resident) published on 26 February 2025 Submitted via Postal Card • Report

Overall Experience

My son was given a place at Wood Hill Grange at the beginning of November 2024. Although a younger resident (44) he was taken on a temporary placement. All staff, including reception and ancillary (laundry etc.), have been empathetic, caring, polite and extremely professional. Nothing is too much trouble

and you are always greeted with a smile and a listening ear. The staff have made a horrendous journey seem much more manageable. Thank you.

Reply from Lyndsey Webb, Operations Manager at Wood Hill Grange Care Home

Thank you so much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that you've had such a positive experience at Wood Hill Grange. Our team is dedicated to providing compassionate, high-quality care, and it means the world to us to know that our efforts are making a difference. Your feedback is incredibly encouraging and will be shared with our staff, who take great pride in ensuring a comfortable and supportive environment for all our residents. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We truly appreciate your support and trust in us. Best wishes

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Review of
Waterside Grange Care Home
from Carole W (Daughter of Resident) published on 20 February 2025 Submitted via Website • Report

Overall Experience

The care my mother received while resident over a period from 2021 till her death in October 24 was good, but we are disappointed and stressed from dealing with management of both Waterside Grange and their Head Office Portland Care. In May 23 my mum was assessed by Continuing Health Care and given

funding. Unfortunately, due to our lack of understanding of what the funding covered and because we were not advised by the Care Home we continued to make payments up until Aug 24 when a reassessment was performed and the CHC Nurse made us aware that the funding covered all costs as from May 23. But we were still being invoiced by Portland Care! To date we are still trying to reclaim these funds, but they steadfastly refuse to repay it! Please make sure if you have any form of funding allocated, please make sure you are aware of what it covers as it appears you won't be informed by Waterside.

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Review of
Wood Hill Grange Care Home
from Patricia D (Wife of Resident) published on 4 February 2025 Submitted via Postal Card • Report

Overall Experience

General overall experience was good. Care too was good but lacked any kind of stimulation. Staff have always been caring and done as much as they could. Food was excellent, with plenty of variety.

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Review of
Wood Hill Grange Care Home
from Kathryn C (Daughter of Resident) published on 18 December 2024 Submitted via Postal Card • Report

Overall Experience

Nothing has ever been too much trouble. All the staff are so friendly and really love my mum.
I really cannot thank everyone enough for all the support they have given us.

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Review of
Wood Hill Grange Care Home
from Janice W (Wife of Resident) published on 12 December 2024 Submitted via Postal Card • Report

Overall Experience

All staff were very welcoming, professional and efficient. The external and internal of the building were very clean and tidy. There was no unpleasant smell. My husband's room was ready for him on arrival and he was offered a drink as soon as he got into his room. He said he enjoyed all the food and

he has plenty to eat. I was asked about his care and everything I said was noted. I was generally impressed with Wood Hill Grange and the care there. Thank you.

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Review of
Waterside Grange Care Home
from Deborah W (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report

Overall Experience

The staff went above and beyond when dealing with my Mum in her final days. They were compassionate and extremely caring with both Mum and all the family, nothing was too much trouble. Mum had been a resident at Waterside for the past four years, and it was obvious to see she was very much loved by

the care and other support staff, who all seemed genuinely upset at her passing. We will be forever grateful to the home for taking such good care of our Mum.

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Care Homes Owned by Portland Care in South Yorkshire

Portland Care Locations in South Yorkshire (4)

Portland Care Reviews in South Yorkshire (110)

Wood Hill Lodge

Wood Hill Lodge

Wood Hill Grange Care Home

Neu Living

Waterside Grange Care Home

Wood Hill Lodge

Waterside Grange Care Home

Neu Living

Wood Hill Grange Care Home

Neu Living

Wood Hill Lodge

Wood Hill Lodge

Wood Hill Grange Care Home

Wood Hill Grange Care Home

Wood Hill Grange Care Home

Waterside Grange Care Home

Wood Hill Grange Care Home

Wood Hill Grange Care Home

Wood Hill Grange Care Home

Waterside Grange Care Home

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