Care Homes Owned by Gem Care Ltd in East Sussex

This home sets the gold standard for care highly recommend

There is a wide choice of food at mealtimes and a range of social activities, for those who wish to take part. The (many) staff are all very friendly and seem to genuinely care about the residents. Being a nursing home, there are always nurses on duty, who were very good at keeping me updated on my father and his medical needs. If you are looking for a nursing home for a relative I would recommend contacting Westerleigh.

If only I had known how good it is here I wouldn't have worried and spent so long awake crying. As its not easy when we have this decision to make. We have just had a very pleasant Christmas together, my dinner cooked as well. Lots of fun and entertainment before the big day. Thanks to everyone for all you do.

My Aunt Is very well cared for here. There are always plenty of staff. Most importantly everyone I've met here has the winning combination of being competent and caring. Being able to visit at virtually any time is great.

I have no hesitation on recommending them to anyone looking for compassionate care for their loved one.

My partner had the privilege to have two weeks respite at Westerleigh Nursing Home. He thoroughly enjoyed his stay there. All the staff that he meet or involved in his care were very caring and nothing was a problem. He will certainly be returning in the near future. We would certainly recommend Westerleigh Nursing Home who is looking for high quality nursing care for a loved one.

Staff are friendly and caring. The food is good, I can have food whenever I want it. I would recommend this home.

My mum was admitted for end-of-life care. She was a resident for just over 2 weeks until she passed. We met with the manager prior to admission where her needs, wishes and likes were discussed in depth. Throughout her short stay, the care, compassion and dignity shown to Mum was excellent. We were kept advised of her condition at all times. I would highly recommend this nursing home.

I would have no hesitation in recommending Westerleigh to anyone. The care and support they gave my father were excellent. The home was clean and tidy, and my father was very comfortable there. All the staff were extremely friendly and very professional.

Westerleigh cared for our Dad at a difficult time and I'm so glad we found them. They took time with the family and quickly got to understand Dad's needs and responded so well to his charms! They are one of the most friendly homes I have visited and they truly put the care back into 'care home', which can often be impersonal and clinical 'waiting rooms'. It is a home from home and the staff have been wonderful.

It was a comfort to know that both my parents were in such capable, professional and caring hands for their final years. Real interest is taken by the staff in both the residents' needs and their earlier lives and interests. It's always difficult seeing a loved one go into a home, but Westerleigh allayed any anxieties we had. Unhesitatingly recommended!

The home may not necessarily look great, especially compared to all the newly built ones. But the care that is given, even to the extended family, is first-rate.

All credit to them all!

I felt reassured that mum was in the best possible place as it is the staff that makes a place. During lockdown, we were kept informed and encouraged to drop off letters and chat over the 'phone. During the last couple of weeks of mum's life, we were allowed to visit at any time without restrictions. Again, the staff were lovely to the end and nothing was too much trouble. Thank you to everyone at Westerleigh, the nurses, carers, cooks and cleaners for carrying out a difficult job with kindness and humour.

I felt I had to write this review as my father passed in January 2022 after spending 6+ years in the care of the staff of Westerleigh. I have always found the staff very professional and caring, nothing seems too much trouble, he was always spoken to and treated with dignity. The welcome my father received when he first took up residence in Westerleigh was excellent and continued until his passing. I have nothing but praise for all the staff for the compassionate care he received and would recommend this nursing home without hesitation.

I find the staff very friendly and helpful they cannot do enough for the residents even when the residents can't eat what they like the staff try to make it possible in other ways so they can enjoy what they like.

My mother has resided at Westerleigh for a year now and I have nothing but praise for the staff working there. She was admitted following a sudden deterioration in her condition and although we were at the beginning of the pandemic, the staff ensured a smooth transition from acute hospital into their care. Communication has always been excellent and their ability to adapt to how we continued to “see” Mum through this time, via a portal facility, has allowed us to keep in touch. Whenever I see Mum, she looks well cared for and she speaks highly of all the staff. As a nurse myself, I can recognise great care when I see it and feel very relieved to know that my mum is cared for so well.

My wife has been a resident in the nursing home for 15-months. She was given a very warm and friendly greeting on her arrival. I think this sets the character of the home. I consider the carers carry out the interaction with the residents with kindness and feeling for the residents. During normal times, activities and entertainment are thought up and carried out to involve the residents to engage and occupy their minds. The home is well managed and kept clean and tidy. During the recent difficult times, policies have been designed to ensure the safety of residents. I am sure staff have denied themselves meeting with only a few people outside the home in order to ensure the health of residents was the priority.

I was in respite after having COVID infection and I feel honoured to have been placed in Westerleigh Nursing Home. The staff and care were of a very high standard and would recommend this facility to all. The catering standard was that of a 3/5 star hotel and can find no fault with this.

Wonderful, caring, clean and comfortable. All staff treat residents in an individual, caring, gentle manner.