Care Homes Owned by Gem Care Ltd in East Sussex

Thank you for taking the time to share such positive feedback. We are delighted to hear that your Mother is being very well cared for at Westerleigh and that you have been kept up to date and your Mother appears happy here. We understand your Mother's dietary requirements can lead to some disappointment for her when she cannot have certain items on the menu, and we remain committed to offering the widest range of options whilst meeting her dietary needs. Please do continue always to feel free to talk with us about any ways in which we can enrich your Mother's life here at Westerleigh. Thank you again for your kind words, they are greatly appreciated and will be shared with all of our colleagues. Read less

Thank you for your highly rated review of Westerleigh and our Staff Team, it is really appreciated by us all. It was a privilege to have your Stepmother stay with us here at Westerleigh and we were grateful for the opportunity to care for her. The rickshaw rides are so well received and we are really glad that your Stepmother enjoyed them too. Do reach out to us if there is anything further we can help with, and please pass our very best wishes on to your Stepmother. Read less

We were so pleased that you were able to join your loved one for Christmas here at Westerleigh and also in the run up to the big day itself, when as you say there was lots of fun and entertainment, about which we had some lovely feedback from Residents, their families and friends. We are so fortunate to have such a talented team of colleagues here, including an awesome catering team, who go the distance and more to make sure Residents get the things they like to eat and drink, they say there is so much choice it can be difficult to make a decision! Thank you for your lovely comments and as a team we really appreciate you taking the time and trouble to let us know how very pleasant Christmas was for you both, and to thank us. Read less

Thank you very much for your extremely positive and kind review. The leadership team and our colleagues are so appreciative of your review as we endeavour to look after not only the residents themselves but their family and friends too, to provide truly holistic and wrap around care and we are privileged to have had the opportunity to care for your father. As you rightly say, we are underway with updating the interior environment and are pleased to have now completed phases one and two, and are actively working on phase three, it is already looking more modern and appealing, and we are pleased to have had positive comments from recent visitors. Thank you again for your review, it means so much to us as a team. Read less

Kevin. Thank you for your positive review and recommendation about Westerleigh Nursing Home and we are delighted that you find our colleagues friendly and caring, and that the food is good. We all strive here to offer the best possible care and support and it is a whole team approach, that in addition to the Registered Nurses and Health Care Assistants, includes our Head Cook and their team along with our other colleagues. It is great that we get such regular and excellent feedback about the food offered at Westerleigh, as you know, there is such a choice of meals and snacks it is often difficult to decide what to have. Our 24-hour availability of meals and snacks is a real bonus for residents who do not always want three full meals a day, so they can choose the lighter meal options and then have a snack when they like. Read less

Thank you for your heartfelt and kind review of the care your Mum and your family received from the team here at Westerleigh. It was our pleasure to look after your Mum and support you and your family, it is a privilege to care for people and we were pleased to be able to do this and support you all. We will share your feedback with all of our colleagues, who are focused on providing the best possible compassionate care and support. Thank you again, reviews such as yours mean so much to us all here at Westerleigh. Read less

What a lovely review, thank you. It was our pleasure to care for your father, and we enjoyed getting to know him and you as a family, who were so important to him. We do strive to provide a homely environment and truly person-centred care, and from your review, we achieved this for your father and your family, which pleases us all greatly, we work at Westerleigh to care for and look after people to give them the best possible lives. Read less

We are so grateful for your review and recognition for our colleagues of the outstanding care and compassion they provide for the residents and their loved ones, we have shared your review with the team and they are delighted to hear of your and your family's experiences at Westerleigh. We take pleasure in caring for Residents, their families loved ones and our colleagues, and we are a close-knit team who want to do their best for those at Westerleigh. We are pleased to have had the opportunity to care for your parents and get to know them and your family over the years and thank you again for your kind review. Read less

With our thanks and best wishes to you all. Jakki and the Team at Westerleigh. Read less

Thank you so much for your lovely review. The leadership team and our colleagues are so appreciative of your review as we endeavour to look after not only the residents themselves but their family and friends too, to provide truly holistic and wholly embracing care. We are privileged to have had the opportunity to care for your father, and we are delighted that your mother is remaining here with us. Thank you again; your review means so much to us as a team. Read less

My colleagues are thrilled at what you have said about the care, as you say, it is a real team effort and we strive to offer truly holistic care, embracing the resident and their family from admission to departure, and all the stages in between. Our ethos of care shines through in your review, we are a diverse team, but the common link is that we truly care. When we recruit for new team members we actively seek people who are kind and caring, we can give them the skills they need, but the starting point is to have a caring and kind attitude. Thank you again for your charming review. Read less

Elaine, thank you so much for your warm review of Westerleigh, and our colleagues' care for your father. It was our privilege to care for your father and we are grateful to you for this review, it means a great deal to us all here at Westerleigh. It also helps us greatly to know that what we do in providing kind and compassionate care for residents and their families makes a positive difference in people's lives. Read less

We will share your kind comments with the team, our Head Cook and her catering team will be especially pleased to know that their work to meet the Resident's individual requirements and choices is so appreciated. Read less