Care Home Owned by Gem Care Ltd in East Sussex

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeWe were so pleased that you were able to join your loved one for Christmas here at Westerleigh and also in the run up to the big day itself, when as you say there was lots of fun and entertainment, about which we had some lovely feedback from Residents, their families and friends. We are so fortunate to have such a talented team of colleagues here, including an awesome catering team, who go the distance and more to make sure Residents get the things they like to eat and drink, they say there is so much choice it can be difficult to make a decision! Thank you for your lovely comments and as a team we really appreciate you taking the time and trouble to let us know how very pleasant Christmas was for you both, and to thank us.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeThank you very much for your extremely positive and kind review. The leadership team and our colleagues are so appreciative of your review as we endeavour to look after not only the residents themselves but their family and friends too, to provide truly holistic and wrap around care and we are privileged to have had the opportunity to care for your father. As you rightly say, we are underway with updating the interior environment and are pleased to have now completed phases one and two, and are actively working on phase three, it is already looking more modern and appealing, and we are pleased to have had positive comments from recent visitors. Thank you again for your review, it means so much to us as a team.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeThank you for your lovely review of Westerleigh, it is very much appreciated by us all here at Westerleigh. It was our pleasure to have your Partner stay with us for respite care and we are so pleased that he enjoyed his time at Westerleigh. We look forward to welcoming him again in the near future, and thank you again for your kind words.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeThank you for your heartfelt and kind review of the care your Mum and your family received from the team here at Westerleigh. It was our pleasure to look after your Mum and support you and your family, it is a privilege to care for people and we were pleased to be able to do this and support you all. We will share your feedback with all of our colleagues, who are focused on providing the best possible compassionate care and support. Thank you again, reviews such as yours mean so much to us all here at Westerleigh.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeWhat a lovely review, thank you. It was our pleasure to care for your father, and we enjoyed getting to know him and you as a family, who were so important to him. We do strive to provide a homely environment and truly person-centred care, and from your review, we achieved this for your father and your family, which pleases us all greatly, we work at Westerleigh to care for and look after people to give them the best possible lives.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeWe are so grateful for your review and recognition for our colleagues of the outstanding care and compassion they provide for the residents and their loved ones, we have shared your review with the team and they are delighted to hear of your and your family's experiences at Westerleigh. We take pleasure in caring for Residents, their families loved ones and our colleagues, and we are a close-knit team who want to do their best for those at Westerleigh. We are pleased to have had the opportunity to care for your parents and get to know them and your family over the years and thank you again for your kind review.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeThank you for your lovely and insightful review regarding your parents' stay here with us and the care they and the extended family received, as a team we are really grateful that you have recognised us in this way. It was our pleasure to care for your parents, and we are delighted we had the opportunity to get to know them both so well.
Our refurbishment programme is underway now, and if you or any of the family are passing by in the future, please do pop in to see us and the home, it should be looking updated and improved in the near future.
With our thanks and best wishes to you all. Jakki and the Team at Westerleigh.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeThank you so much for your lovely review. The leadership team and our colleagues are so appreciative of your review as we endeavour to look after not only the residents themselves but their family and friends too, to provide truly holistic and wholly embracing care. We are privileged to have had the opportunity to care for your father, and we are delighted that your mother is remaining here with us. Thank you again; your review means so much to us as a team.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeThank you so much from all of us on the staff team here at Westerleigh for your lovely review of your Mother's care here at Westerleigh, together with our relationship with you and your family, we really appreciate your comments and observations.
My colleagues are thrilled at what you have said about the care, as you say, it is a real team effort and we strive to offer truly holistic care, embracing the resident and their family from admission to departure, and all the stages in between. Our ethos of care shines through in your review, we are a diverse team, but the common link is that we truly care. When we recruit for new team members we actively seek people who are kind and caring, we can give them the skills they need, but the starting point is to have a caring and kind attitude. Thank you again for your charming review.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeElaine, thank you so much for your warm review of Westerleigh, and our colleagues' care for your father. It was our privilege to care for your father and we are grateful to you for this review, it means a great deal to us all here at Westerleigh. It also helps us greatly to know that what we do in providing kind and compassionate care for residents and their families makes a positive difference in people's lives.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing HomeEmma, thank you for your lovely review of Westerleigh. All of us on the staff team at Westerleigh really appreciate you taking the time and trouble to write this review, and it is so encouraging for us to know that our care of your Mother is supporting both her and you well. Innovations, like the portal contact, are great for keeping in touch, and once again, thank you for your review.