Alan Morkill House

88 St Mark's Road, London W10 6BY

Alan Morkill House provides residential care for older people and those who have dementia. There are 49 individual bed sitting rooms will full disabled access and en-suite shower and toilet facilities. The rooms are arranged into seven groups with a shared sitting room and kitchen for each group which encourages residents to get to know each other. Residents are encouraged to make their fully furnished rooms as comfortable as possible with their own belongings. There is a garden which clients are encouraged to use.

There are good travel links with several bus services in the area as well as being a ten minute walk away from Ladbroke Grove and Latimer Road tube stations on the Hammersmith and City Line.

The staff support team are available 24 hours a day and clients are able to choose a local GP. An optician, dentist and chiropodist also visit the home.

Group: Gold Care Homes

Person in charge: Solomon-Paul Ekause (Home Manager)

Local Authority / Social Services: Royal Borough of Kensington and Chelsea Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Residents aged 65 years and over. Ages 65+.

Single Rooms: 49

Rooms with ensuite WC: 35

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

10 parking spaces available

Latest Care Quality Commission* Report on Alan Morkill House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Alan Morkill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Alan Morkill House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.374 for Alan Morkill House is calculated as follows: ( (93 Excellents x 5) + (51 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 171 Ratings = 4.374

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.51 Points relating to the number of positive Reviews for Alan Morkill House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9.8 Target = 0.510

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Alan Morkill House has a Review Score of 8.9 (8.884) from 15 Reviews


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alan Morkill House?

  • Extremely LIKELY
    11
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alan Morkill House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Grandson of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The best party I have ever been to, so much love and care and fun.
Many thanks to all the staff.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   5 out of 5

I am just writing this review to say that my difficult mother is very happy in her new home. The staff are amazing, but most of all my mother, who is suffering with dementia, is settled and happy.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   4.4 out of 5

My mother settled well for 2.5 weeks respite stay thanks to the very caring and attentive help of all staff. Everyone was exceptionally cheerful, caring and helpful at all times to my mother and also to us as visiting family members. Nothing was too much trouble.
Negative aspects - very small room, no TV remote initially, cold tap too stiff for mum to manage, we mentioned and not repaired. One window faulty causing a draft and should be checked before winter time. Mum's hair not washed and hairdresser did not turn up on site when expected. No emphasis on "entertainment or singing" to relieve the days which became boring after 2 weeks. However, we would be happy for mum to visit again for a respite stay.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   3.9 out of 5

Solomon-Paul Ekuase, Home Manager at Alan Morkill House responded to this review on 05 Oct 2017:

I appreciate the sincere review and we are looking at recruiting an activities coordinator as the current activities coordinator will proceed on maternity real soon and mostly off work. we will work hard to integrate the care staff to carry out activities with residents regardless of activities coordinators.
The maintenance book has been introduced so that any concern about the state of repairs is followed up and signed off by the home manager and the maintenance officer.

The attention and understanding the staff gave to my mother and our family was 100%. Mum is not the easiest person to look after with her dementia and loss of speech so needs a lot of patience to cajole her into doing things which the staff here managed perfectly.
She now needs advanced complex care so will go to a nursing home. We thank all the staff at Alan Morkill House.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   4.5 out of 5

Visiting my sister who has severe dementia I joined an exercise class taken by an enormously enthusiastic young girl, friendly, encouraging and engaging. I joined in with the class. I was very impressed with the patience and kindness of the class leader. This is a very pleasant place roomy and the staff seem welcoming and supportive.

How likely would you be to recommend Alan Morkill House? Likely

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Average Rating:   4.4 out of 5

My mother moved into Alan Morkill House in June 2016 and after the initial settling in period she has been extremely happy. Myself and my family visit regularly and have found the care she gets from all the carers extremely satisfactory. I have walked into them singing with her which she loves. My mother's room is always clean and tidy and the young lady that organises and carries out the daily activities is amazing. My only gripe would be that the residents seem to spend too long in the 'dining room' on not very comfortable chairs. I feel that times in the lounge on more comfy chairs would enable them to relax and maybe nap if needed.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   4.4 out of 5

My mum seems very happy considering she has been taken away from her home. The staff are wonderful they are really kind and caring and talk to the residents with respect and care. The cleaning is extremely good. All the staff I have come across are faultless. The activities sessions are brilliant it's good for the residents to mix, do things, socialise and have a chat and laugh and the activities lady goes to the extreme to entertain and shows so much care with such a good heart. I applaud the staff. Thank you.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   4.3 out of 5

The staff are extremely professional, so polite and caring.
I leave here knowing that my nan is in great hands.
Very clean site with high standards. Great activities offered to my nan and good food.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   5 out of 5

I've been informed about my mums health. I've talked to at least 8 members of staff and they've been charming, helpful and caring on each of my many visits over the last 2 weeks. I feel the staff care very much for my mum and have given me wonderful, personal service. Please pass on my grateful appreciation.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   5 out of 5

All staff are excellent, considerate, kind and interested in my family members welfare.
There has been a couple of changes in management in the year but the deputy has been the constant senior member.
Activities have improved recently and now there is more on offer.

How likely would you be to recommend Alan Morkill House? Likely

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Average Rating:   4 out of 5

I always feel they are short staffed.

How likely would you be to recommend Alan Morkill House? Likely

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Average Rating:   3.2 out of 5

My mother and I am overwhelmed with the great care, attention, warmth and genuine enthusiasm for my mums well being.
Mother could not be in better company and feels safe, well looked after and extremely happy.
Alan Morkill House and its staff are a huge credit to Gold Care Homes and I applaud their teamwork, compassion and professionalism.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   5 out of 5

Cannot fault anything. Staff are very helpful and understanding very nice place.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has dementia - feels fairly happy with treatment. Since last CQC inspection rooms have been improved and living area better. Staff not always attentive to alarm calls, I hear them ringing for some time. Not always sufficient staff, I went in the lounge on my last visit - kitchen door open. Resident all seated but no care worker present, probably getting dinner trolley from kitchen. Should be 2 care workers. Several items disappeared from room; watches, tv remote, purses.

How likely would you be to recommend Alan Morkill House? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

My grandmother is cared for by caring, understanding and professional staff. My grandmother is always clean, well fed and looked after. The staff offer more than just practical care, they understand needs, and as a result my grandmother is much better than when she arrived at Alan Morkill House. The staff are in my opinion A1.

How likely would you be to recommend Alan Morkill House? Extremely Likely

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Average Rating:   5 out of 5

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