Alan Morkill House

88 St Mark's Road, London W10 6BY
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9.5 66 Reviews
  • Alan Morkill House, London
Alan Morkill House, has an impeccable reputation when it comes to delivering exceptional care.

The home provides residential care for older people and those who have dementia. The rooms are arranged into seven groups with a shared sitting room and kitchen for each group which encourages residents to get to know each other.

Residents are encouraged to make their fully furnished rooms as comfortable as possible with their own belongings. The supportive staff team are available 24 hours a day to help with any requests from the residents, and clients are able to choose a local GP. An optician, dentist and chiropodist also visit the home.

The area is home to world Famous Notting Hill, Portobello Market, and the annual event of Notting Hill Carnival, a lovely celebration for the residents to have on their doorstep.


Residents will also benefit from:

-        Full disability access and en-suite shower & toilet facilities
-        Beautiful Landscaped Gardens
-        Welcome Toiletries on arrival
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
-   Two chickens on-site
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Residential Care: £2000 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £2000 – £2000

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Alan Morkill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emmanuel Torso (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Residents aged 65 years and over
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • Every day between 10:00am - 22:00pm, Except 12:30pm -13:30pm

Parking

  • 10 Free parking spaces available, welcomed to visiting families and friends.

Alan Morkill House Reviews (66)

9.5

Alan Morkill House has a Review Score of 9.5 (9.520) out of 10, based on 20 reviews in the last 2 years.
Over all time Alan Morkill House has 66 reviews.

Overall Experience
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Reviewer Connection to Alan Morkill House
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Total of 66, showing 41-60
Review from Sharon S (Daughter of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very nice and helpful to my dad in the short time he's been here.
Reply from Jemar Legister, Marketing Associate at Alan Morkill House

Thank you for taking the time out to leave a review. We are happy to hear that your father has been well supported during his short time at Alan Morkill. We strive to ensure all of our residents are well cared for and made to feel at home during their stay. Thank you, and stay safe.

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Review from A N (Wife of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff here extremely helpful and kind. My husband has been well looked after.
Reply from Jemar Legister, Marketing Associate at Alan Morkill House

Thank you for taking the time to leave a review. We are happy to hear that you are happy with the quality of care we provide at Alan Morkill. Thank you, and stay safe.

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Review from Mia H (Respite Resident) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am sending this almost a year late having now experienced 3 or 4 similar establishments in the area (after hospital discharges). Yours was superior in every way to those in the area (all of which are awful in my experiences). I was particularly impressed by the quality, intelligence and expertise
of all your carers whether dealing with dementia patients or those on respite (as I was). I can't tell you how wonderful your people are compared with the superficial, lazy, self-orientated 'carers' in the area. I would like to particularly mention the quality of entertainment, the fun your activities implemented. The others offered nothing, especially to those in bed chairs, with no attempt to improve people's mobility or mental capacity; particularly impressed. With friends and relatives looking for help; yourselves were brilliant although for medical reasons I could eat very little. Congratulations to everyone!
Reply from Sym Jaj, Senior Marketing Executive at Alan Morkill House

Thank you for taking the time to leave such a fantastic review. It's a genuine pleasure to read. The team work incredibly hard to ensure all of our residents are safe, supported and happy; and so it is lovely to see that you have enjoyed your respite stays with us. Wishing you good health.

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Review from Jenny E (Daughter of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care, love and attention from the carers is first class. They work really hard looking after and caring for my mom. It gives me real peace of mind. I am really grateful for everything they do, and the manager and office staff are always helpful and very caring. I can't thank them enough.
Reply from Sym Jaj, Senior Marketing Executive at Alan Morkill House

Thank you for your kind review. It's lovely to hear that you are more than satisfied with the quality of care that we have been providing your mum - she deserves nothing less. The team are fantastic and it's lovely for them to receive the commendation they deserve. Thank you and stay safe.

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Review from M E (Daughter of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the staff are very welcoming and friendly. They are patient and answer most of my questions and concerns. They have made an effort to accommodate my mother's needs and my request. My mother said she is happy here, so that is all that counts in the end.
Reply from Alison Foreman, Director of Sales and Marketing at Alan Morkill House

Thank you for taking the trouble to review our home. To know that your mother is happy is great to hear. Rest assured, we will continue to do all possible to ensure that any requests from her and yourself are accommodated, if at all possible. Kind regards.

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Review from E E (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Alan Morkill House team have worked hard to safeguard elderly and frail residents from COVID, whilst maintaining a normal service in an unprecedented situation. They quickly adopted infection control measures to ensure residents and staff were protected, along with regular testing. Despite the
pressure on staff, they have continued to provide a very caring and safe environment for my mother, which was very reassuring when I could not be there in person because of social distancing. However, I do not feel the Home has received much support to do this from the wider healthcare sector funded by the Government eg: the GP provider, the CCG or Social Services, all of whom should have been more involved and visible but failed to help the care homes enough in my view. AMH has kept its residents safe despite lack of support. You would expect GPs to do face to face care with PPE but they have not visited for 14 weeks and only offer video consultations which is ridiculous.
Reply from Alison Foreman, Director of Sales and Marketing at Alan Morkill House

Many thanks for reviewing the care and services at Alan Morkill House. I have to agree with you that the team have worked very hard to ensure that residents have been kept safe and well during this difficult time. We cannot thank them enough. Hopefully, it won't be long before the wider healthcare services which support our homes are back to as near normal ways of working as soon as safe and able to do so. I am sure that the team at Alan Morkill House will be pleased to have received your thanks and support. Kind regards.

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Review from Dee C (Daughter of Resident) published on 1 April 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Although my mother has only been there for a few days in very difficult times we are very disappointed with this home. Her needs have not been met. Medication late. Personal hygiene needs not met.
Reply from Melissa Lawerence, Marketing Coordinator at Alan Morkill House

Hello Dee, I'm really sorry to hear that your experience with our home hasn't been entirely pleasant. We have passed this on to the manager, they will be in touch in the next 48 hours so that they can manage your complaint. We hope that your opinion of us changes, we will do our very best to earn back your trust. Best regards, Melissa from the Marketing and Communications Department.

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Review from Jessica P (Daughter of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is lovely. The staff are polite, friendly and go above and beyond. My mum was so upset but once we were there we felt at ease and happy. Mum's short stay there was met by such professional kind staff. We thank you so so much.
Reply from Melissa Lawerence, Marketing Coordintaor at Alan Morkill House

We absolutely love your comment, thank you very much for your kind comment towards our staff. We're pleased mum enjoyed her stay with us - Much appreciated.

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Review from Andrew M (Friend of Resident) published on 20 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My good friend was cared for in the last 9 months of her life in Alan Morkill House due to physical limitations. She had never wished to live in a care home, but after a brief period of respite at Alan Morkill House, she decided she wanted to stay there. She was well looked after by the staff, who clearly
enjoyed having her around and many of whom became good friends. I can't comment much on the food, as my friend was quite particular and often chose to eat out, but I think it was fine! I and her many other friends are very grateful for the care she received.
Reply from Melissa Lawerence, Marketing Coordinator at Alan Morkill House

Wonderful, thank you for leaving this kind comment. It's great to hear that your friend is enjoying her time with us - many thanks!

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Review from F B (Son of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy my mum is here in Alan Morkill House. Her improvement has been amazing. She is calmer, more relaxed and less anxious as before. All the staff and management I have met have been very caring and extremely attentive to my mum's needs. Than you from my heart.
Reply from Melissa Lawerence, Marketing Coordinator at Alan Morkill House

Great review, thank you for your kind words.

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Review from Christine B (Niece of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle received excellent care at Alan Morkill House. The staff were always helpful and friendly and he was made to feel happy, secure and comfortable as he spent the last two years of his life there. I would recommend the home to friends and family.
Reply from Melissa Lawerence, Marketing Coordinator at Alan Morkill House

Wonderful, thank you for your review.

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Review from Michael H (Nephew of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Three managers in three years!
All carers excellent, hardworking, patient and courteous at all times. Office staff also very kind.
Carers should be recognised for going that extra mile, that will encourage others to do the same. It's the staff that run the home.
One problem - no one will answer the
landline at weekends.
It is so frustrating that we cannot enquire about a loved one.
Reply from Melissa Lawerence, Marketing Coordintaor at Alan Morkill House

Thank you for your kind comment. I will relay your concern with the home manager today.

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Review from Ursula H (Sister of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister lived at Alan Morkill House for 7 years. She was well cared for by kind and efficient staff - when medical assistance was required the management dealt with it. Her living accommodation was kept clean. Her bedding was changed weekly. She enjoyed her meals.
Reply from Melissa Lawerence, Marketing Coordintaor at Alan Morkill House

Thank you for your lovely feedback. We are happy that your sister lived here for many years and enjoyed her time with us. We really appreciate your time and your kind words. Many thanks.

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Review from Jeri M (Partner of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner had a lovely room with a view of the patio and park beyond. I was so grateful that they took my partner to stay here as it was very comfortable for him and close to my home. The staff were friendly and helpful to him and myself and a couple of them were outstanding. There was a good programme
of activities - caring and fun.
Reply from Dalbir Jangra, Head of Marketing and Communications at Alan Morkill House

Hi Jeri,


Thank you for your kind words.


Best.

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Review from J S (Friend of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best party I have ever been to, so much love and care and fun.
Many thanks to all the staff.
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Review from M H (Daughter of Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother settled well for 2.5 weeks respite stay thanks to the very caring and attentive help of all staff. Everyone was exceptionally cheerful, caring and helpful at all times to my mother and also to us as visiting family members. Nothing was too much trouble.
Negative aspects - very small room,
no TV remote initially, cold tap too stiff for mum to manage, we mentioned and not repaired. One window faulty causing a draft and should be checked before winter time. Mum's hair not washed and hairdresser did not turn up on site when expected. No emphasis on "entertainment or singing" to relieve the days which became boring after 2 weeks. However, we would be happy for mum to visit again for a respite stay.
Reply from Solomon-Paul Ekuase, Home Manager at Alan Morkill House

I appreciate the sincere review and we are looking at recruiting an activities coordinator as the current activities coordinator will proceed on maternity real soon and mostly off work. we will work hard to integrate the care staff to carry out activities with residents regardless of activities coordinators.
The maintenance book has been introduced so that any concern about the state of repairs is followed up and signed off by the home manager and the maintenance officer.

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Review from Paul G (Son of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The attention and understanding the staff gave to my mother and our family was 100%. Mum is not the easiest person to look after with her dementia and loss of speech so needs a lot of patience to cajole her into doing things which the staff here managed perfectly.
She now needs advanced complex care
so will go to a nursing home. We thank all the staff at Alan Morkill House.
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Review from D G (Brother of Resident) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visiting my sister who has severe dementia I joined an exercise class taken by an enormously enthusiastic young girl, friendly, encouraging and engaging. I joined in with the class. I was very impressed with the patience and kindness of the class leader. This is a very pleasant place roomy and the staff
seem welcoming and supportive.
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Review from M C (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Alan Morkill House in June 2016 and after the initial settling in period she has been extremely happy. Myself and my family visit regularly and have found the care she gets from all the carers extremely satisfactory. I have walked into them singing with her which she loves. My mother's
room is always clean and tidy and the young lady that organises and carries out the daily activities is amazing. My only gripe would be that the residents seem to spend too long in the 'dining room' on not very comfortable chairs. I feel that times in the lounge on more comfy chairs would enable them to relax and maybe nap if needed.
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Review from Ben P (Grandson of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely professional, so polite and caring.
I leave here knowing that my nan is in great hands.
Very clean site with high standards. Great activities offered to my nan and good food.
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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for Alan Morkill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.520 for Alan Morkill House is calculated as follows: ( (142 Excellents x 5) + (70 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 229 Ratings = 4.52
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alan Morkill House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Emmanuel

Emmanuel Torsoo

Job Title: Care Home Manager Joined: 2019

Emmanuel has been working in the health and social care sector for a considerable period and was first appointed as a registered manager in 2009. Emmanuel has been awarded the NVQ level 4 qualification, Registered Manager’s Award as well as a post-graduate certificate in management for health and social care. Emmanuel enjoys researching and sharing knowledge about new approaches in service provision to enable the home to achieve excellence in care.

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