Alan Morkill House

The staff are very kind to my brother and also very helpful to myself and my daughter, organising visits in this difficult time and we are very grateful.

Very pleasant experience, staff are always helpful and polite. It is a happy environment where residents seem catered for around their specific needs.

Alan Morkill's staff have treated my father with dignity and respect. Both staff and management have been very communicative and understanding regarding my father's needs, and have shown both a sense of humour and a great degree of respect.

Everyone has been very nice and helpful to my dad in the short time he's been here.

I have found the staff here extremely helpful and kind. My husband has been well looked after.

I am sending this almost a year late having now experienced 3 or 4 similar establishments in the area (after hospital discharges). Yours was superior in every way to those in the area (all of which are awful in my experiences). I was particularly impressed by the quality, intelligence and expertise of all your carers whether dealing with dementia patients or those on respite (as I was). I can't tell you how wonderful your people are compared with the superficial, lazy, self-orientated 'carers' in the area. I would like to particularly mention the quality of entertainment, the fun your activities implemented. The others offered nothing, especially to those in bed chairs, with no attempt to improve people's mobility or mental capacity; particularly impressed. With friends and relatives looking for help; yourselves were brilliant although for medical reasons I could eat very little. Congratulations to everyone!

The care, love and attention from the carers is first class. They work really hard looking after and caring for my mom. It gives me real peace of mind. I am really grateful for everything they do, and the manager and office staff are always helpful and very caring. I can't thank them enough.

Most of the staff are very welcoming and friendly. They are patient and answer most of my questions and concerns. They have made an effort to accommodate my mother's needs and my request. My mother said she is happy here, so that is all that counts in the end.

The Alan Morkill House team have worked hard to safeguard elderly and frail residents from COVID, whilst maintaining a normal service in an unprecedented situation. They quickly adopted infection control measures to ensure residents and staff were protected, along with regular testing. Despite the pressure on staff, they have continued to provide a very caring and safe environment for my mother, which was very reassuring when I could not be there in person because of social distancing. However, I do not feel the Home has received much support to do this from the wider healthcare sector funded by the Government eg: the GP provider, the CCG or Social Services, all of whom should have been more involved and visible but failed to help the care homes enough in my view. AMH has kept its residents safe despite lack of support. You would expect GPs to do face to face care with PPE but they have not visited for 14 weeks and only offer video consultations which is ridiculous.

Although my mother has only been there for a few days in very difficult times we are very disappointed with this home. Her needs have not been met. Medication late. Personal hygiene needs not met.

This place is lovely. The staff are polite, friendly and go above and beyond. My mum was so upset but once we were there we felt at ease and happy. Mum's short stay there was met by such professional kind staff. We thank you so so much.

My good friend was cared for in the last 9 months of her life in Alan Morkill House due to physical limitations. She had never wished to live in a care home, but after a brief period of respite at Alan Morkill House, she decided she wanted to stay there. She was well looked after by the staff, who clearly enjoyed having her around and many of whom became good friends. I can't comment much on the food, as my friend was quite particular and often chose to eat out, but I think it was fine! I and her many other friends are very grateful for the care she received.

I am very happy my mum is here in Alan Morkill House. Her improvement has been amazing. She is calmer, more relaxed and less anxious as before. All the staff and management I have met have been very caring and extremely attentive to my mum's needs. Than you from my heart.

My Uncle received excellent care at Alan Morkill House. The staff were always helpful and friendly and he was made to feel happy, secure and comfortable as he spent the last two years of his life there. I would recommend the home to friends and family.

It is so frustrating that we cannot enquire about a loved one.

My sister lived at Alan Morkill House for 7 years. She was well cared for by kind and efficient staff - when medical assistance was required the management dealt with it. Her living accommodation was kept clean. Her bedding was changed weekly. She enjoyed her meals.

My partner had a lovely room with a view of the patio and park beyond. I was so grateful that they took my partner to stay here as it was very comfortable for him and close to my home. The staff were friendly and helpful to him and myself and a couple of them were outstanding. There was a good programme of activities - caring and fun.

Many thanks to all the staff.

Negative aspects - very small room, no TV remote initially, cold tap too stiff for mum to manage, we mentioned and not repaired. One window faulty causing a draft and should be checked before winter time. Mum's hair not washed and hairdresser did not turn up on site when expected. No emphasis on "entertainment or singing" to relieve the days which became boring after 2 weeks. However, we would be happy for mum to visit again for a respite stay.

She now needs advanced complex care so will go to a nursing home. We thank all the staff at Alan Morkill House.