Bluegrove House

Both my parents have been in Bluegrove for just under two years. My family is very happy with the care they receive and feel they are safely and respectfully looked after. They have different needs and the staff handle these with kindness and patience with all aspects of their daily life and personal care.

All their health needs whether urgent or minor are attended promptly and the staff call us to update us as soon as they have any information about changes to their health.

The general areas of the home are very comfortable and staff welcoming and helpful. They run events during the year for families to join residents at BBQ's, Christmas events or regular resident meetings to voice any concerns and to generally be involved in their family's care and life to make it as comfortable as possible.

There is a good communication between the team leaders and the family of residents which helps new residents settle in, reassures family and helps to address and manage residents needs. The appointment of an activities coordinator would help further stimulation for the residents.

There are very few activities at this home and no outings. There have been five activities coordinators who have come and gone in the last 18 months. Also, the local GPs do not visit this home on a regular basis.

On a more positive note, the rooms are a decent size and all have en suite bathrooms. The home is clean, the food is good and there is a nice garden.

Some of the staff are excellent, however, others lack empathy and are in the wrong job.

Relative here since July 2016. They are very well looked after. Freshly prepared meals. Nice environment. Staff friendly and approachable. Eat in "restaurant" not common room. Nice to make tea and coffee when visiting. Rooms large with good ensuite wet room. Nice garden to use in summer with lawn, trees, flowers. Relative always looks clean and smart. Visiting health staff for glasses, foot treatments also hairdresser. Very pleased with everything.

I had the pleasure of meeting the home manager recently in order to collaborate on a community project with Bluegrove House. It is a really lovely home with outdoor space and cares for the residents. The manager explained all the activities available to the residents and the plans they have to improve the entertainment and activities at the home. They have even hired a new activity-coordinator! Bluegrove have also worked on projects with local young people which means they are opening up the care home to different types of people. This means the elderly are not being hidden away, but have the opportunity to share their experiences with different generations. This is invaluable in giving value and experience to both old and young through sharing stories. Thank you for a lovely welcome!