Bluegrove House

Thank you, Bluegrove, for everything you do for my mum.

Would recomment 100%.

I visit my friend (resident) every week and the staff are always pleasant & helpful. They also treat my friend with care and attention. She gets a good choice of food and her room is very nice.

Mostly things are very good but I feel there could be some improvements to help with the Residents wellbeing. A suggestion would be that a carer should be in the lounge with the Residents at all times & have more connection with them to supply their needs e.g. toilet needs, a drink, make sure they are comfortable or just having a conversation with them. It as been noted that some carer's seem to have little connection or engage with them & just do the basics. Also maybe a choir could visit the home occasionally to help get the residents to sing along as this is good for their morale.

The care home was a excellent care home to receive postive experience. The management team and staff are professional always warm in approach and demonstrate kind and compassionate welcome you at all time, open to feedback and put you at the centre of your family decision making. Treat patient with respect and dignity. They provide best care all times. Well done Bluegrove.

The food is fantastic and the place is spotless and everyone is friendly. My mother has been treated with respect, dignity with great care and attention. I have been given tea and made to feel comfortable as I live in Rochester Kent.

They always address him first in conversation and they always put him first

My Aunt has changed so much physically and mentally since she has been here. She has made really close relationships with the staff. From never leaving her flat to go outside to going to the park and fast food in a wheelchair with Sasha. Knowing how well she is being taken care of honestly puts out families mind at rest.

Joys quality of life has significantly improved. The Diverse Activities are so important for her. Management are also exceptionally good.

My sister has been looked after fairly no cause to complain. Staff are nice and very polite.

I am very satisfied with the service provided to my Mother. The carers seem very attentive to her needs and always seek to make her as comfortable as possible. They offer me feedback in regards to her well-being which I appreciate greatly!

As a family, we know that dad is well looked after. The staff communicate well with us and keep us up to date with any information. Bluegrove is kept clean and is a warm and welcoming home.

I'm so delighted to be able to give a review on the bluegrove care home. Honestly I was a carer for my dad and before he went into a care home I viewed quite a few in the south London area. Bluegrove care home is hands down the best I've ever come across the staff are amazing my mother who is a resident there is very difficult to deal with and they handle her so well I would call it magic. I have personally heard and seen incidents in the care hole which are very challenging to do with the staff there are so professional and so well trained dealing with situations in such a successful respectful careful manner. I'm pretty sure by now I've met everybody the managers are all super light so helpful so professional you have to wonder do they ever have a bad day. I would recommend this care home to anybody who wants their loved ones to be looked after in a very high respectful professional manner.

Friendly care staff always stop for a chat while I'm there, Mum likes them all and they like her. Verry happy overall keep it up.

I work myself in a Nursing home and I can say I was very impressed with the care and *** of the staff. My uncle is end of life and I asked if he could go back to the home to spend his last few months there 100% YES so Happy

My mother appears to be very happy there and we are certainly made welcome on every visit.

The staff all have bubbley personality's nothing is to much trouble .

I would like to say thanks to everyone at Bluegrove Agincare.

My grandmother has been a resident at Bluegrove since late 2024 and we are extremely happy with the care she is given. All the carers are very friendly and are always have a smile to greet you. They have various ongoing activities throughout the week and the christmas carol singers at the christmas party was a treat!

Communication is great and nothing is too much trouble.

I would highly recommend!

My aunt has been at Bluegrove House for eighteen months and is really settled there. She has made friends and is happy and very well looked after by the kind and caring staff. All the staff are friendly and always have time to speak and give any help and advice when asked. Thank you for looking after her so well.