Bluegrove House

325 Southwark Park Road, Bermondsey, London SE16 2JN

Bluegrove House is an Anchor run care home in Bermondsey. Run by England's largest provider of housing and care for the over 55s, Bluegrive House is a purpose-built home supporting up to 48 older people to live a comfortable lifestyle, as well as specialising in dementia care. It is located close to Southwark Park and close to bus,train and road links.

The home strives to deliver a range of residential care services, including convalescence care, respite care, trial stays, and long term care for those who can no longer look after themselves.

The care team gets to know customers and works with them to organise stimulating activities which match individual interests, both in the care home as well as in the local community. Each customer's individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are freshly cooked by highly-trained chefs and kitchen staffs, using fresh and locally sourced and seasonal ingredients where possible.

Anchor has almost 50 years’ experience as a not-for-profit provider of services to older people and reinvests the money it makes into its retirement properties and care homes. This allows them to continually raise standards and provide a high-quality service to surpass customers’ expectations.

Group: Anchor

Person in charge: Margaret Okiror Atiror (Manager)

Local Authority / Social Services: London Borough of Southwark Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Respite Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Bluegrove House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Bluegrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Bluegrove House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.432 for Bluegrove House is calculated as follows: ( (53 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 95 Ratings = 4.432

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.521 Points relating to the number of positive Reviews for Bluegrove House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9.6 Target = 0.521

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Bluegrove House has a Review Score of 9 (8.953) from 8 Reviews


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluegrove House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluegrove House

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

It was so inviting to come into Bluegrove House today as there were drinks, fruits for everyone who enters magazines. The main lounge had lots of activities on display, books for example quiz, books, wordsearch it was very inviting. All staff were friendly and approachable. Thank you and keep it up.

How likely would you be to recommend Bluegrove House? Extremely Likely

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Average Rating:   4.9 out of 5

My father-in-law moved to Bluegrove recently and the change in him has been amazing to witness! He is more confident, happier, feels safe and secure and is interacting well with other residents and staff alike. He's now eating three meals a day, sleeping well and taking care of himself whereas before he would forget or refuse to eat. The staff have been amazing and there always seems to be some activity going on which he gets involved in. His room is spacious and we've been able to move some furniture in so it looks and feels more like a bedsit than a room in a care home. He has an ensuite including a shower so he has privacy. The home itself is well laid out with a number of different areas for guests including a wonderful lounge area complete with piano, bird and fish. There is also easy access to a lovely (and secure) garden. This layout gives the sense of freedom as guests can move from one area to another and aren't just sitting in one room all day (unless they prefer to).

How likely would you be to recommend Bluegrove House? Extremely Likely

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Average Rating:   4.3 out of 5

Bluegrove House is excellent in every way, from food to staff. Clean, well furnished, rooms are good. The home is a happy place.

How likely would you be to recommend Bluegrove House? Extremely Likely

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Average Rating:   5 out of 5

Both my parents have been in Bluegrove for just under two years. My family is very happy with the care they receive and feel they are safely and respectfully looked after. They have different needs and the staff handle these with kindness and patience with all aspects of their daily life and personal care.

All their health needs whether urgent or minor are attended promptly and the staff call us to update us as soon as they have any information about changes to their health.

The general areas of the home are very comfortable and staff welcoming and helpful. They run events during the year for families to join residents at BBQ's, Christmas events or regular resident meetings to voice any concerns and to generally be involved in their family's care and life to make it as comfortable as possible.

How likely would you be to recommend Bluegrove House? Extremely Likely

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Average Rating:   4.8 out of 5

Bluegrove House is well led by a caring and friendly manager who creates an atmosphere of calm and welcome. The staff are very caring and look after the residents well.
There is a good communication between the team leaders and the family of residents which helps new residents settle in, reassures family and helps to address and manage residents needs. The appointment of an activities coordinator would help further stimulation for the residents.

How likely would you be to recommend Bluegrove House? Extremely Likely

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Average Rating:   4.4 out of 5

There are very few activities at this home and no outings. There have been five activities coordinators who have come and gone in the last 18 months. Also, the local GPs do not visit this home on a regular basis.

On a more positive note, the rooms are a decent size and all have en suite bathrooms. The home is clean, the food is good and there is a nice garden.

Some of the staff are excellent, however, others lack empathy and are in the wrong job.

How likely would you be to recommend Bluegrove House? Unlikely

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Average Rating:   3.1 out of 5

Relative here since July 2016. They are very well looked after. Freshly prepared meals. Nice environment. Staff friendly and approachable. Eat in "restaurant" not common room. Nice to make tea and coffee when visiting. Rooms large with good ensuite wet room. Nice garden to use in summer with lawn, trees, flowers. Relative always looks clean and smart. Visiting health staff for glasses, foot treatments also hairdresser. Very pleased with everything.

How likely would you be to recommend Bluegrove House? Extremely Likely

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Average Rating:   4.3 out of 5

I had the pleasure of meeting the home manager recently in order to collaborate on a community project with Bluegrove House. It is a really lovely home with outdoor space and cares for the residents. The manager explained all the activities available to the residents and the plans they have to improve the entertainment and activities at the home. They have even hired a new activity-coordinator! Bluegrove have also worked on projects with local young people which means they are opening up the care home to different types of people. This means the elderly are not being hidden away, but have the opportunity to share their experiences with different generations. This is invaluable in giving value and experience to both old and young through sharing stories. Thank you for a lovely welcome!

How likely would you be to recommend Bluegrove House? Extremely Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 23 May 2018

We currently have two vacancies for care. Please contact Bluegrove House directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bluegrove House