David's House has been purpose-built to pursue high standards of residential care for older people, including for people who need assistance coping with the onset of dementia.
They pride themselves on providing a homely, personalised environment and ensure residents and their families are at the centre of everything they do as are core values of dignity and respect. They believe in being open and fair and endeavour to meet residents' needs to enable them to live a fulfilled life in mind, body and spirit.
With comfortably furnished, en-suite bedrooms, David's House residents can enjoy a service that respects their privacy and dignity, while having numerous activities and personal interests supported by a friendly care team.
The home maintains strong links with the local community, including with groups that can further the activities of the home and also with related health professionals.
In 2016, the home was shortlisted for the Care Team Award in the Great London Care Awards and for the Best Dementia Team in the National Dementia Care Awards.
Group: MHA (Methodist Homes)
Local Authority / Social Services: London Borough of Harrow Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 30
Rooms with ensuite WC: 30
Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on David's House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for David's House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for David's House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.658 for David's House is calculated as follows: ( (200 Excellents x 5) + (89 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 295 Ratings = 4.658
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for David's House is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 12 Reviews ÷ 6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
David's House has a Review Score of 9.7 (9.658) from 25 Reviews
Review submitted from a Postal Card by Graeme N (Son of Resident) on Thursday 5 April 2018. Relates to January 2018.
A superb care home providing excellent care especially dementia sufferers. All residents are always clean and well presented. There are lots of activities for them to take part in. The meals are well cooked, nutritional and presented nicely. The staff are all amazingly kind and really look after the residents.
How likely would you be to recommend David's House? Extremely Likely
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Sherin Hart, Home Manager at David's House responded to this review on 05 Apr 2018:
Thank you for such a wonderful response. We are delighted with your comments. David's House is a very special home and we take great pride in what we do. Our residents are central to everything we do. We recognize the support and help we receive from our relatives. Thank you for everything you and your family have done for the home. We are very fortunate for you all to be part of our lovely home and our lovely memories.
Review submitted from a Website Submission by D H (Son of Resident) on Saturday 31 March 2018. Relates to March 2018.
We were impressed by the warm, friendly and homely atmosphere from our first visit. My mother has been a resident for six weeks, and her well-being has improved. Staff make a real effort to engage with her, and all of the residents. David’s House feels like a family home, and we feel that this has helped her to settle and adjust to life there.
She also enjoys the variety of food and excellent fresh meals prepared daily by the chef and team.
How likely would you be to recommend David's House? Extremely Likely
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Sherin Hart, Home Manager at David's House responded to this review on 03 Apr 2018:
Thank you for such a lovely review. We are of course delighted that your mother is settling in so well. David's House is like a family home and we are pleased that you are all part of it.
Review submitted from a Postal Card by G S (Friend of Resident) on Wednesday 28 March 2018. Relates to February 2018.
Attended a resident/friend's 90th birthday. The staff made us very welcome from the moment we arrived early afternoon. Shortly after our arrival and meeting our resident/friend, the staff started preparing one half of the lounge for a birthday party. The chef brought in a beautiful cake, especially baked and iced and tables were laid for the special celebration tea. During the celebrations, the staff were very attentive to everyone's needs. A most happy occasion which our resident friend thoroughly enjoyed. Thank you to everyone at David's House.
How likely would you be to recommend David's House? Extremely Likely
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Sherin Hart, Home Manager at David's House responded to this review on 29 Mar 2018:
Thank you for such a lovely response. It's always lovely to receive visitors in our lovely home. It gives us great pleasure to know that you all enjoyed the birthday celebrations. David's House is a little piece of heaven on earth for our residents and we are delighted that it is recognised.
Review submitted from a Postal Card by S B (Daughter of Resident) on Friday 8 September 2017. Relates to July 2017.
My mother moved into David's House 2 months ago. From the start, she and we were impressed with the warm, welcoming and relaxed atmosphere. Having looked at other care homes this was the one my mother thought best suited her needs. We were amazed at how quickly she settled in.
She finds the staff friendly and helpful, the food good and her room comfortable. The staff work as a team to treat residents as individuals, understanding and responding to their different interests and needs. My mother's regular visitors have all commented on how well she seems. They are always greeted by the staff with a smile and made to feel welcome.
Music plays a big part in making for a cheerful atmosphere and to help the residents, particularly those with dementia, remember past times.
How likely would you be to recommend David's House? Extremely Likely
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Sherin Hart, Home Manager at David's House responded to this review on 08 Sep 2017:
Thank you for such a wonderful review. I am delighted your mum has settled in so well. We are very pleased that your mum chose Davids House. It is a lovely home and we are proud of what we do. Thank you for your support. It's always appreciated. The staff will be delighted to read your review.
Review submitted from a Postal Card by R O (Son of Resident) on Thursday 7 September 2017. Relates to July 2017.
Staff are friendly and caring. My father is well looked after and fed well. Overall we feel we can carry on with our lives knowing my dad is safe and looked after.
How likely would you be to recommend David's House? Extremely Likely
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Sherin Hart, Home Manager at David's House responded to this review on 07 Sep 2017:
Thank you for posting your review. We are thrilled as we value and appreciate your feedback. We appreciate your lovely praise of staff and of our service. It is a real pleasure to look after your father. Once again thank you for all your support.
Review submitted from a Postal Card by D F (Husband of Resident) on Wednesday 6 September 2017. Relates to August 2017.
My wife has been in David's House for five and a half years now, and I have nothing but praise for the love and care which she has received during that time. Visiting David's House is like visiting an extended family. All the staff are approachable, including the manager whose office is right by the front door and accessible. Each resident receives care appropriate to their needs both day and night, and are treated as individual people. If one needs care, I cannot imagine a better place to be.
How likely would you be to recommend David's House? Extremely Likely
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Sherin Hart, Home Manager at David's House responded to this review on 07 Sep 2017:
Thank you for taking the time to write such a beautiful review. The team will be happy to read your wonderful review and appreciate your praise about them and your comment about us as an extended family. How lovely. Thank you 'D F'. We always enjoy your visits and appreciate your support. You are right. I cannot imagine a better place to be.
Review submitted from a Postal Card by S H (Friend of Resident) on Monday 31 July 2017. Relates to June 2017.
I am very happy with the way my friend is being cared for both physically and mentally. My friend suffers from a state of high anxiety which they try to relieve, not always successfully sadly. He is being well looked after and is now better physically than he was when he was at home.
How likely would you be to recommend David's House? Extremely Likely
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Raden Mauremootoo, Area Manager at David's House responded to this review on 31 Jul 2017:
Thank you for taking the time to tell us about your experiences of David's House.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.
Review submitted from a Website Submission by David A (Son of Resident) on Saturday 29 July 2017. Relates to July 2017.
This is a lovely care home in central Harrow. The rooms are all furnished but residents can bring their own favourite items and make it their own. There is a tea room for entertaining guests and there is a pleasant garden for relaxing. But it is the staff that make this place really special. My mother was settled in and cared for with kindness and affection. The staff are very professional, but also friendly and reassuring. They will make time to talk to you about your loved one and discuss his or her individual needs. Our whole family enjoyed our visits to Davids House, and we felt confident that our mother was well cared for and in good hands. Celebrating our loved ones is important.
I particularly remember what fun the Christmas party was, Davids House was packed with families, old and young alike. And we all joined in with the singing and dancing. I am very grateful to the staff at Davids House for making my mothers time there so comfortable and safe.
How likely would you be to recommend David's House? Extremely Likely
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Raden Mauremootoo, Area Manager at David's House responded to this review on 31 Jul 2017:
Dear David,
Thank you for taking the time to tell us about your experiences of David’s House.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.
Review submitted from a Website Submission by Gill I (Daughter of Resident) on Tuesday 25 July 2017. Relates to July 2017.
I cannot praise the staff of David's House enough.
The staff are caring, thoughtful and so importantly respectful to all the residents.
They understand the upset, stress and confusion their dementia residents can face, on a daily basis and show them kindness, patience and understanding.
David's House is managed and run extremely efficiently, all the staff work so very hard, and families of the residents are always kept up to date.
They work hard to organise many events for the residents and families together, and these are joyful occasions.
My Mother can very often be upset and distressed for a period of time, but I know with confidence, that her emotional needs are dealt with during these times with compassion, dignity and in a professional manner.
I would highly recommend David's House.
How likely would you be to recommend David's House? Extremely Likely
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Raden Mauremootoo, Area Manager at David's House responded to this review on 31 Jul 2017:
Dear Gill,
Thank you for taking the time to tell us about your experiences of David's House.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.
Review submitted from a Website Submission by Andrew K (Son of Resident) on Friday 14 July 2017. Relates to July 2017.
My mother, who has dementia has been resident at David's House for several years now. The staff there do an excellent and professional job in caring for my mother. The staff are always helpful, positive and polite.
How likely would you be to recommend David's House? Extremely Likely
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Review submitted from a Website Submission by Helen C (Daughter of Resident) on Thursday 13 July 2017. Relates to July 2017.
My mother has been in David's House for four years. Her needs have changed during her time at the care home and she has always been well looked after. The staff turnover is low so the carers have got to know my mother. The staff are kind and treat the residents as individuals and meet their individual needs.
The care home also works closely with the families of the residents.
How likely would you be to recommend David's House? Extremely Likely
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Review submitted from a Postal Card by Ann T (Friend of Resident) on Thursday 13 July 2017. Relates to June 2017.
Well organised. Friendly staff and manager is very approachable. Visitors welcome at any reasonable time. Home do their best to make residents feel as good as possible.
How likely would you be to recommend David's House? Extremely Likely
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Review submitted from a Website Submission by Tim C (Son of Resident) on Saturday 18 March 2017. Relates to March 2017.
Would recommend this care home to anyone, especially those with dementia, the standard of care and facilities are excellent, especially the activity programs that keep the residents engaged. For people with dementia, these programs are very important and I can see the positive effects on my mother. I viewed a lot of care homes last year, David's House looked and felt the best and now my mother has been a resident for the past 4 months my expectations have been exceeded. Well done to all the staff at the home and head office that clearly support the operation.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Area Manager at David's House responded to this review on 21 Mar 2017:
Dear Tim
Thank you so much for both the time you have taken to write this review and the wonderful review itself.
I also thank you personally for the additional acknowledgement of the Senior support given. We strive to provide the highest quality of care and Davids House are as you say exceptional with regards to care for those diagnosed with Dementia. They recently won an award in this area though I know your recognition of their work and achievements will mean so much more.
Thank you again.
Regards
Deborah
Review submitted from a Website Submission by Jo F (Daughter of Resident) on Saturday 18 March 2017. Relates to March 2017.
The Manager and her team are a wonderful support to the residents and the family.
They always go the extra mile and welcome you at any time.
My Father was in distress when he went there but with their kindness and calm approach, he flourished.
Thank you.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Area Manager at David's House responded to this review on 21 Mar 2017:
Dear Jo
Thank you so much for taking the time to write this review, I will share your wonderful thoughts with the home. The team work incredibly hard to make Davids House homely and I am sure they will value your wonderful acknowledgement of this and the care they have shown to your father.
I am glad this has given some comfort to you too.
Regards
Deborah
Review submitted from a Website Submission by Mrs D (Niece of Resident) on Wednesday 6 July 2016. Relates to June 2016.
I was amazed when visiting David's House. The level of care, consideration & dedication is above anything I would have ever imagined. Hearing the singing with the staff members and then the singing & exercise with the professional was outstanding. If I needed a dementia home this is where I would want to be.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Area Manager at David's House responded to this review on 11 Jul 2016:
Dear Jane
Thank you for sharing your wonderful review of Davids House with us. I always find that the staff are devoted to ensuring the home is just that, a home away from home. When I visit I always feel a warmth as is with a family unit and it is good to know that you have had a great experience as have I and that your aunt is enjoying living there.
Kind Regards
Deborah
Review submitted from a Postal Card by S G (Daughter of Resident) on Wednesday 1 June 2016. Relates to April 2016.
My father came to David's House after a short stay in respite care in a different home. The staff in David's House are lovely. They are experienced in caring for dementia patients. It has a calm feel about the place. On entering it can feel a little enclosed but there are quite a few quiet places to sit with relatives. My father is still very mobile and when time permits the staff will go out for a short walk with him. He is beginning to settle into his new surroundings.
How likely would you be to recommend David's House? Likely
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Deborah Langton, Area Manager at David's House responded to this review on 01 Jun 2016:
Dear Susan
Thank you for taking the time to write this review. I agree that the building does not lend itself to the vast expanse of new builds but it does more than compensate in the care and warmth of the service provided. Sometimes, the many smaller rooms of interest to lend themselves to a more homely feel though as you have recognised yourself.
I am sure your review will assist others looking for a service for their loved ones.
Regards
Deborah
Review submitted from a Postal Card by Jane H (Daughter of Resident) on Thursday 28 April 2016. Relates to March 2016.
My dad feels he is treated well by the staff and is well looked after. The facilities are extremely good and he feels safe and happy here with friendly staff.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Area Manager at David's House responded to this review on 28 Apr 2016:
Dear Jane
Thank you for your wonderful recommendation for Davids House. We are so pleased that your dad enjoys his stay there and the care that is delivered. We are, however, always open to new ways so please do tell us if you think of any area we could improve even more.
Regards
Deborah
Review submitted from a Postal Card by Ray S (Son of Resident) on Wednesday 27 April 2016. Relates to April 2016.
A very friendly, caring home. Food is very nice people are well looked after.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Area Manager at David's House responded to this review on 27 Apr 2016:
Dear Ray
Thank you so much for your wonderful recommendation of the services we provide at David's. I agree that this is a wonderful home with a very caring staff team, almost a home away from home. It is great to know that others recognise the wonderful work they do and I thank you for taking the time to complete this.
Kind Regards
Deborah
Review submitted from a Website Submission by Uma F (Friend of Resident) on Tuesday 19 April 2016. Relates to April 2016.
I am the advocate for an elderly gentleman at David's House. He is treated with respect and dignity at all times and the place has a very homely and friendly atmosphere. The staff shows extreme patience and understanding to him even though he gets quite demanding and and bad-tempered at times. The support and reassurance at all times, from Management, senior staff and carers are just superb, and it has helped my friend to settle down happily in David's house. He is now very friendly and helpful to the other residents. Yes I will recommend David's house to anyone who is looking for placement.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Area Manager at David's House responded to this review on 25 Apr 2016:
Dear Uma
Thank you for reviewing the services provided at David's House and for giving such heart warming feedback. It is great to receive such wonderful praise for the whole team on the support they give to your friend whom you advocate for. It is also so pleasing to know that you would recommend David's House to others.
Kind Regards
Deborah
Review submitted from a Postal Card by Karen W (Daughter of Resident) on Tuesday 5 April 2016. Relates to March 2016.
Mum was extremely well looked after. The carers always treat her with kindness and respect. The home is very clean and comfortable and a wide range of activities/entertainment are provided for those who can still enjoy it. The management and senior carers are very approachable should we have any concerns. I always feel confident that mum is in a safe and loving environment.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Area Manager at David's House responded to this review on 12 Apr 2016:
Dear Karen
What a wonderful review, I will feed this back to the team. I agree that Davids House is a warm caring home and I would be happy for my loved ones to choose this too. Such a homeley atmosphere though we are always looking for ways of improving and will be trying out new activities in the future. If you have any suggestions please do share.
Kind Regards
Deborah
Review submitted from a Postal Card by Anne-Marie S (Daughter-in-law of Resident) on Tuesday 5 April 2016. Relates to March 2016.
This month my mother in law has been at David's House a year. When we were looking for a place for for her we saw many homes but kept returning to this one. Her transition from her flat to David's House was made easier and smooth by the welcoming staff. She has settled in very well and loves being in this hotel where she feels safe and very well looked after. We are pleased that after a year we have not had to worry that it was the wrong decision. Mother remains very happy.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Area Manager at David's House responded to this review on 05 Apr 2016:
Dear Anne-marie
I am so glad that your mother has enjoyed living at Davids House this past year and that you are so happy with the service provided there.
David's House is truly an exceptional home and provides such a warm caring environment. Many thanks for sharing your kind sentiments, I will give this feedback to the team.
Kind Regards
Deborah Langton
Review submitted from a Postal Card by Clive (Son of Resident) on Monday 4 April 2016. Relates to March 2016.
My father has been at the home for 6 weeks now and has settled in well. He has put on weight thanks to the team encouraging him to eat. He is happy and has settled in well.
How likely would you be to recommend David's House? Likely
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Deborah Langton, Area Manager at David's House responded to this review on 05 Apr 2016:
Dear Clive
Thank you for completing this review of the services provided to your father at Davids House. It is great to hear how quickly he has settled and that with the support and encouragement he is now putting on weight.
I will share your feedback with the team and thank you once again for recognising some of the great qualities of this team.
Regards
Deborah
Review submitted from a Website Submission by Christopher M (Friend of Resident) on Thursday 31 March 2016. Relates to March 2016.
I am a regular visitor to this home and over the course of several years I have established links with a number of residents. It is an excellent home, deserving its strong local reputation. It has friendly and committed staff with strong leadership and is excellent at dementia care, keeping up community links and involving relatives.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Area Manager at David's House responded to this review on 04 Apr 2016:
Dear Christopher
Thank you for expressing such a wonderful review of our services. It is good to know the hard work and dedication of the team is recognised as delivery of such a high quality service.
Regards
Deborah
Review submitted from a Postal Card by Helen B (Daughter of Resident) on Friday 12 February 2016. Relates to February 2016.
My father has been resident at David's House for a year now and I am so glad he is in such a happy and caring environment. He is treated with kindness by attentive and thoughtful staff and I can relax because I know his needs are being met. His quality of life is good - much better than when he lived on his own and he, and all the residents, are treated as individuals. David's House has a pretty garden which dad enjoys in warm weather, and a very homely, friendly appearance. David's House is very special, it feels like a family and I know they genuinely care for dad.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Services Manager at David's House responded to this review on 15 Feb 2016:
Dear Helen
Thank you for such wonderful words of praise for the team at Davids House. I am glad you are pleased with the care for your father there and agree that it is like a family environment.
I will pass your sentiments onto the team and thank you for kindly taking the time to complete this review.
Regards
Deborah
Review submitted from a Website Submission by Toni S (Daughter-in-law of Resident) on Tuesday 17 November 2015. Relates to November 2015.
My in-laws have been residents @ David's House for 18 months after a move from another care home in the area. What a difference - it is staggering the difference in the quality of care. We are so relieved they are in good hands now. Many homes profess to be specialists in dementia, but this is not always reflected in their care standards and training. David's House truly are specialists in dementia - their agenda of activities is geared to stimulating residents - Music Therapy, Exercise & Movement and regular visits from Pet Therapy charities. Despite it being a big effort they also have great outings to museums, gardens and seaside and encourage family to attend as well. Plan regular outings they welcome volunteers and as well as some great excursions. Things on the Activity Calendar actually happen - it is not printed just for show!
By far the biggest difference for us as a family is how they encourage and welcome our involvement - the Manager has an open door policy, you are always made to feel welcome. In the perfect world nothing would go wrong, but that is not realistic - so having a Manager and staff that listen is very important. As a family we feel well supported by David's House, the reputation of the organisation MHA is also reassuring for us.
Placing loved ones care into the hands of others is very difficult and scary, I wish we had found David's House first time around. My advice would be to look beyond the local management of the home, check the reputation of the holding company, performance at other homes, how well supported are the carers, when did they last receive a pay increase, how regularly do they review the care fees. Finally, talk to other relatives.
How likely would you be to recommend David's House? Extremely Likely
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Deborah Langton, Regional Services Manager at David's House responded to this review on 18 Nov 2015:
Dear Toni
Thank you so much for your wonderful comments, they really are appreciated. Davids House really does go that extra mile and I will share your excellent feedback with them.
Thank you once again.
Regards
Deborah
February 2018
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There are currently no Care Home Idol entrants who have performed at David's House