Homemead

28 Park Road, Teddington TW11 0AQ
Review Us
9.5 63 Reviews
  • Homemead, Teddington
Homemead specialises in dementia care, offering a comfortable and stress-free environment that is ideal for those living with the effects of memory loss, while being warm and welcoming towards visiting loved ones.

The focus is on an ‘Out Not In’ approach that looks holistically at both mind and body acknowledging that engagement with society and nature is key to experiencing life. It uses everyday events to stimulate and maintain cognitive function and uses retained conditioned behaviour as a tool to encourage engagement and reduce anxiety.

This converted Edwardian house is equipped for modern care practice, getting the best out of the skilled team who maintain the service with the long-term well-being of residents in mind. They have a variety of technology solutions that enrich their care offering. This pioneering use of technology saw Homemead named as a finalist in the 2022 Markel 3rd Sector Care Awards, while their ongoing excellence in supporting those living with dementia saw them receive the Dignity Award from Richmond Social Services.

Occupants have an active and interesting lifestyle supported, with a summer house, secure garden and Internet access being some of the additional features to enjoy.
Show Homemead on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1900
  • Self-Funded Residential Dementia Care: £1550 – £1900
  • RESPITE Self-Funded Residential Care: £1550 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1547 – £1900

Fees are based on size of room available and level of care needed.

These prices are only a guideline, please contact Homemead to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Michelle Kelly (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • We accept private and LA referrals. Please enquire directly to the care home for more information.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

Visiting

  • There are a range of visiting options to suit residents and loved ones. Visits can take place in resident's rooms, in the lounge or, on a nice day, in the gardens or the visiting pods. Regular visits are encouraged and video calls can also be arranged. A number of events are organised throughout the year that are open to friends and family.

Parking

  • Parking is available on-site. There is also parking available on the surrounding roads from 12noon.

Homemead Reviews (63)

9.5

Homemead has a Review Score of 9.5 (9.508) out of 10, based on 16 reviews in the last 2 years.
Over all time Homemead has 63 reviews.

Overall Experience
  • 45
  • 18
  • 0
  • 0
  • 0
Date Published
  • 63
  • 4
  • 14
  • 16
  • 47
Reviewer Connection to Homemead
  • 18
  • 16
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 41-60
Review from Geraldine G (Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very useful and very comforting. Nice little garden when the sun shines. Good friends here, we all sleep quite a lot. Got my own piano here, so I can play when I feel I won't upset people. Comfy chairs, enough for all of us. I think I have been here before and I am quite happy to come back again.
Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you so much for your review. We are happy to learn that you are enjoying your stay at Homemead. It is lovely to hear you enjoy playing your piano and are happy overall with the facilities. We have shared your feedback with the staff at Homemead.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Sister of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister seems to be happy living at Homemead. Her needs are taken care of and her sometimes challenging behaviour has been sensitively dealt with by the competent staff. On occasion, I have been offended by her aggressive attitude towards me and I have the staff to thank for their empathy and comfort
at a distressing time for me. For the ratings, I feel unable to express an opinion on some as I do not have the inside information on which I base my judgement.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clive C (Son of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my mother to Homemead in July 2018 so she was closer to family. I cannot fault Homemead in any wy.
Management are very hands-on, professional and very welcoming. Carers at Homemead understand the meaning of "care". They are patient, attentive and treat residents as individuals and know how
to deal with difficult situations.
On my mother's birthday recently, a fantastic cake was made for her and my mother didn't stop smiling (and ate 2 whole slices).
While some care homes feel like and institution, homemead feels like a "home".
Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review, and we are happy to hear that you find our team professional and welcoming as well as hear that there is a homely feeling in Homemead. We have shared your feedback with the rest of the team and will continue supporting the team to deliver the level of care that is person centred as part of our continuous improvement process.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ron D (Friend of Resident) published on 21 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided to residents and visitors kept informed. Very professional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary W (Friend of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Homemead is a welcoming, friendly relaxed place. The staff are caring, kind, always smiling and happy and it's great to see the same faces most of the time.
After only three months my friend has settled in well and seems very happy and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan S (Daughter of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had quite a difficult time when she was first accepted into Homemead but the team there were extremely patient and experienced in calming my mother. The home always lets us know of any incidences or doctors appointments etc and my sister and I are very very happy with the home. My mother now
loves to tell us all how happy she is and how lovely the home is.
Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review. It is our pleasure to learn that you and your sister are happy with our team in Homemead, as well as happy to hear your mother is calm and settled in the home. We have shared all your feedback with the team at Homemead and will continue to support them to provide the best service to residents and relatives.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Brother of Resident) published on 24 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homemead is a friendly small care home with welcoming and committed staff offering various sized bedrooms and a relaxed and informal atmosphere.
A particular advantage is that the home has its own garden but is also close to Bushy Park which is car and wheelchair accessible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Malcom M (Son of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visits to my mother, I have found the home to be not only a clean and safe environment but also a welcoming and happy one.
It is obvious to the visitor that the staff are dealing with residents who, in some cases, have many challenging needs, however, they go about their duties in a professional
and friendly manner.
On each of my visits, I have found activities underway with the staff assisting and encouraging residents to participate.
Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review, and it is great to hear that you found Homemead clean and a safe environment. We have shared your feedback with the rest of Homemead team and we always welcome feedback for our continuous improvement in providing good service to all residents and visitors.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicholas C (Husband of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am relatively new to Homemead visits as my wife was admitted on 27/12/18.
My impressions on visits every other day are of a caring, well-trained carer staff who deal with a wide behavioural pattern with care and understanding in sometimes difficult circumstances. My wife is clean, wholesome, well
dressed and stress-free which is vastly different from behaviour pattern at home under my care. Arranging her entry into Homemead was right for her and my peace of mind that she is in good, caring hands.
Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review and we are happy to hear that you happy with the care your wife is receiving and how she has settled in Homemead. We have and will continue to share your comments with the rest of the staff team and will support them to continue providing the quality care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S F (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Homemead makes you feel welcome as soon as you pass through the doors. Even when they are busy they come and make time for you and the whole family. They all have incredible patience, love and support for all the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E R (Power of Attorney of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely care home with friendly and helpful staff and a nice relaxed atmosphere.
I'm always pleased to see lots of activities, outings and visitors booked.
Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you so much for your review, we are happy to hear that you are pleased to see lots of activities in Homemead. We have shared all your comments with rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynnet G (Stepdaughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother has been at Homemead for just over three months. Having previously viewed a number of care homes, I am delighted with the good standard and open door policy offered by Homemead, evidenced by the speed at which my stepmother settled in. The home is warm, odour-free, clean, well-staffed
and efficiently run by an experienced and friendly team for whom nothing seems too much trouble.


The staff's efficiency has been remarkably consistent and I have found them unfailingly concerned with the detail of my stepmother's care. The food, my stepmother assures me, is very good, which I can well believe as I am convinced that a nourishing diet has played a significant part in the marked improvement in my stepmother's overall health. I have observed assistance and service delivered by engaged staff to all residents with kindness, patience, sensitivity and good humour (and to their relatives too - thank you!).


I have also noticed the staff spend time with residents and I have been pleased to see there are a number of organised activities including river trip and various animal visits. Anywhere that actually allows a pony to come onto the premises most definitely gets my vote!

Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review, we are happy to hear that your stepmother has settled in, and an improvement in her overall health. We are also happy that you are delighted with the good standard and open door policy in Homemead. We have shared all your comments with the rest of the team, your feedback will go a long way in our continuous improvement to improve on care delivery.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura K (Granddaughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a great place! The staff are welcoming and friendly and look after my gran extremely well. Thanks for all your hard work! Much appreciated.
Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review, and we are extremely happy to hear your gran is well. We have shared your review with the rest of the team. Again thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline L (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so grateful to the lovely staff at Homemead for their excellent care of mum in a period of respite to hopefully permanent care. She came in from A&E a mess and is now warm, safe and back on her feet. We do hope she remains with these rather amazing people who have given her back her dignity
at her advanced age in life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michiela H (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Homemead for the last 4 years and has always been very well looked after. It is a lovely place very welcoming and the staff are extremely caring. I could not have hoped for a nicer place having seen around 15 care homes before this I knew I had made the right choice for my mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Sister-in-law of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homemead is a very high standard caring home. The staff and management are first class. It is always very clean. We are always welcomed with tea, coffee and biscuits when we arrive, which is most welcome as we have a 2-hour journey. My husband and I are at complete ease knowing his brother is so well
looked after we cannot thank them enough for their kindness and patience they have with him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N W (Son of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care by all care staff supporting my father from care managers to all staff. Always informed about his care and any problems. In the hot weather, the little extras such as lollypops have been great. Well done Homemead.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James F (Brother of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was looked after with the best care she could ever get until the day she died. I would like to thank all staff and carers for all the help they gave my sister. Keep up the good work xx. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John W (Son of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find that the home is very good, very caring and very helpful, very friendly staff. Lovely rooms for residents and food very good and there is plenty on for the residents to join in, and sometimes during warm weather, days out which they enjoy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Azariah F (Respite Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a local priest. I come to conduct a service every month with a small team. On occasion, we arrange for children from the local primary school to come.
This centre is always brilliant at welcoming us and helping us and the residents to have a valuable experience.
The team, from the manager down,
are smiley, warm and sensitive to the residents.
It is a family atmosphere and I am happy to offer this feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.508)

Overview of Review Score

The Review Score of 9.5 (9.508) out of 10 for Homemead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.508 for Homemead is calculated as follows: ( (107 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 185 Ratings = 4.508
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Homemead is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Michelle

Michelle Kelly

Job Title: Care Home Manager Joined: 2025

Michelle joined Homemead Care Home in September 2024, bringing a wealth of experience in health and social care. With six years as a Registered Manager, she has also held roles such as Operations Manager overseeing seven mental health and learning disabilities services, Care Home Manager, Deputy Care Manager, Health and Social Care Trainer, Field Care Supervisor, and Senior Care Coordinator.


Her background includes experience in the NHS as a Practice Manager, NHS Patient Care Manager, Health Advisor for NHS111, and Administrator.


Michelle holds a Level 5 Diploma in Health & Social Care. She is a highly valued team member, recognised for her dedication to high-quality performance, strong leadership, and ability to introduce new ideas that promote enthusiasm, efficiency, and team growth.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Homemead to verify any information. View our terms and conditions. Homemead has an Enhanced Service - more info.