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Moreland House Care Home

5 Manor Avenue, Hornchurch, London RM11 2EB
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Moreland House Care Home, Hornchurch
Moreland House Care Home, Hornchurch
Moreland House Care Home, Hornchurch

Moreland House delivers quality residential and Nursing care for people who appreciate a relaxing and homely environment, alongside a holistic approach to their care needs. The home provides excellent care for people at various stages of need from residential care to nursing and palliative care. Most importantly, there is an absolutely amazing group of staff who understands the complex needs of the elderly.

While being an ideal location for a comfortable...  

Care Provided by Moreland House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300
Nursing CareFrom £1,300From £1,300
Nursing Dementia CareFrom £1,299From £1,300

Contact Moreland House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Zoe Goddard (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (49)

Moreland House Care Home Reviews (49)

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9.3

Moreland House Care Home has a Review Score of 9.3 (9.287) out of 10, based on 11 reviews in the last 2 years. Over all time Moreland House Care Home has 49 reviews.

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Showing 49 reviews matching selected criteria
Review from P C (Niece of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

Staff are always welcoming, friendly and helpful. My Aunt has been in this home for three years and settled in remarkably well. She's very happy there and always says how lovely the staff are. She's fairly independent and her mobility is good, which enables her to make her own way to the garden, which she enjoys. Having been a keen gardener all her life, she enjoys being in the garden and reading her book.

Reply from Amit Patel, Business Manager at Moreland House Care Home
Hi there,
Thank you for your lovely feedback. We are delighted to hear that your aunt has settled so well and continues to enjoy her time with us.

It is wonderful to know that our team has made such a positive difference and that she is able to enjoy the garden, something that is clearly very...  

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Review from D S (Daughter of Resident) published on 16 June 2026 Submitted via Website
Overall Experience
My mum spent her final 10 weeks at Moreland House as a palliative patient, and we are very grateful for the care and compassion she received.
The staff were kind, friendly, and attentive, always treating Mum with dignity and ensuring she was comfortable. The manager was excellent, and communication with our family was very good throughout her stay.

Thank you to everyone at Moreland House for their support during such a difficult time. I would happily recommend this care home.

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Review from B M (Son of Resident) published on 5 May 2026 Submitted via Postal Card
Overall Experience

My mum was sent to Moreland House under palliative care. She was there for five months. The care she was given was second to none; she was treated with dignity, care and consideration at all times by the team. They were excellent. The management were also outstanding with caring professional support available at all times. I can't sing the praises of this home enough.

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Review from N S (Husband of Resident) published on 12 January 2026 Submitted via Postal Card
Overall Experience

I have found the establishment to be clean and well-maintained. The management and staff are helpful, cheerful and appear to work efficiently. As a visitor to my wife, I am not made to feel intrusive and am warmly welcomed to the home. My wife, the patient, is very happy with the way she is moved and kept clean, being a retired NHS consultant, she would soon let me know of any shortcomings. I, without hesitation, would recommend Moreland House to anybody.

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Review from Jill C (Sister of Resident) published on 26 November 2025 Submitted via Postal Card
Overall Experience
Zoe and all her staff are amazing, there is a good atmosphere in the lounges, and staff are usually very attentive.
Everywhere is kept clean and tidy, and nothing is too much trouble.
They provide such an essential service, for which we are very grateful.

Thank you Zoe and your team.

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Review from Alice S (Wife of Resident) published on 3 October 2025 Submitted via Postal Card
Overall Experience

Overall a good care home. Staff really kind and friendly. Would like more care with laundry, I know it's not easy.

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Review from Stela P (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience

All I can say it's that I am happy and gratefull for the experience with the staff of the care home. The management together with the staff act as a great team. working for the residents well being and living in a warm and safe place. Once of one of the staff noticed that on one of my mom occurred it was reported to the nurse and the nurse call me to inform me in the same time the treatment has been been done. Thank You!

Reply from Amit Patel, Business Manager at Moreland House Care Home

Hi there,Thank you so much for your email. It is always pleasing to hear how to team is working and keeping the l families updated of all changes in the health of our residents. We are grateful to you for your kind words. Please do contact the in house team should you require any assistance who will be happy to help.

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Review from Leesa H (Friend of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience
Having visited my friend in the nursing home. I was totally impressed with the home. The home was clean and smelled lovely. The staff were professional and very caring and I felt very involved in my friend's care.

As he was a very senior doctor, the staff were exceptionally sensitive, showed compassion and support and were very respectful of his life, culture, needs and family. He died, however, the handling of this was again professional, respectful and of the most considerate and gracious attention. Special thanks to the manager who went above and beyond.

Reply from Amit Patel, Business Manager at Moreland House Care Home

Thank you for your kind words. We are honoured to have been part of your friend's care journey. We strive to provide a compassionate and respectful environment, and it means so much to hear you felt supported and involved. We are especially grateful for your recognition of our manager and staff,...  

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Review from L C (Sister of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

My Brother has been here just over 2 weeks, he seems to have settled in really well. We are more than happy with the care he gets, he is always clean and tidy. If we turn up at meal times the food looks really nice, we could eat ourselves. The nurses and carers are very friendly and make us welcome, nothing seems too much for them. The home is always clean and tidy.

Reply from Amit Patel, Business Manager at Moreland House Care Home

Thank you so much for your kind words! We're delighted to hear that your brother has settled in well and that you're happy with the care he receives. Our team takes great pride in creating a welcoming, comfortable, and clean environment for our residents and their families. It's wonderful to know...  

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Review from R J (Friend of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

My friend is very well looked after, she's on the 1st floor and the staff here are very well mannered and kind, always helpful to her.

Reply from Amit Patel, Business Manager at Moreland House Care Home

Thank you so much for your kind words! We are pleased to hear that your friend is doing well and that you're happy with the care she receives. We work constantly to ensure our team is welcoming, caring, and polite to create a comfortable environment for our residents and their friends and families. Your feedback is valuable to us, we really appreciate your support.

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Review from J B (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience
The staff are very friednly and my parents are well looked after.

The staff are also alert to the needs of the residents.

Reply from Amit Patel, Business Manager at Moreland House Care Home

Thank you for your kind words. We are really happy to hear that your parents are looked after well by our team. We try our best to ensure the residents and their family are best looked after in our care and it's great to hear your positive experience. Please do reach out to our team in house should you require any assistance who will be happy to assist.

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Review from Pat W (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card
Overall Experience

My mum has been a resident of Moreland House Nursing and Care Home, she was 97 years old when she arrived and 101 years old when she passed away. The care and attention she received was wonderful. Mum had Alzheimer's disease and the home was so good in understanding the problems this caused. Mum was always clean, and warm and her room was very welcoming, the staff are very good, helpful, pleasant, friendly and always so their best. Moreland House is a very well-run home, they organise activities for the residents and gave Mum a lovely party when she was 100, lovely people.

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Review from Eileen A (Wife of Resident) published on 19 April 2024 Submitted via Postal Card
Overall Experience

The staff were always helpful and friendly. My husband seemed to settle at Moreland House better than elsewhere. It was a very upsetting and stressful time but in the last few months, felt more at ease knowing he was in such good care.

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Review from Susan G (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

I am writing to congratulate Moreland House on the wonderful care that they gave my later mother. I am grateful for the help and kindness that they gave her during her time in the home, not only to her but also to me and my brother. Nursing care also was much appreciated. Thank you also to the cleaning staff that went that extra mile with their kindness and also the carers who were so thoughtful and caring. Thank you so very much.

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Review from A K (Son of Resident) published on 9 February 2023 Submitted via Postal Card
Overall Experience

Moreland House is a relatively new building, purposefully designed as a care/nursing home with wide corridors, accessible lifts, wide doors and handrails. My father has been there for six months. Originally he came as a respite client for two weeks. As his dementia became progressively worse the medics recommended that he should go into a nursing home full-time. I had no hesitation in placing him in Moreland House. He feels safe and secure, enjoys the food and occasionally joins in the activities.

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Review from M B (Wife of Resident) published on 10 September 2021 Submitted via Postal Card
Overall Experience

My husband was accepted by Moreland House in March 2021. He has challenging needs. The staff continue to care for him with respect and dignity, even though I am aware it's not easy at times. I have been fully consulted and kept informed of all decisions about his care.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House Care Home

Thank you for your positive review of Moreland House. Comments like these help many families choosing a care home for their loved ones.

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Review from Brenda M (Daughter of Resident) published on 26 February 2021 Submitted via Postal Card
Overall Experience

Mum moved to Moreland House in early January 2021 as the home where she was closed down. She was suffering from dementia, very frail and sadly passed away on 4th February 2021, 2 days after her 100th birthday. For the short time she was with them, the staff were so kind and understanding. They made her birthday so special and a wonderful memory to cherish. Thank you to everyone for making her last weeks so comfortable and being supportive during this difficult time.

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Review from Joanne G (Daughter of Resident) published on 8 February 2021 Submitted via Website
Overall Experience

This home has cared for our mum so well since taking her from another home in an emergency, but sadly, Mum passed away yesterday 6/2/21 in the early hours of the morning, after a long battle with Alzheimer's. I can speak on behalf of her family and say that the staff have been so very caring, considerate and attentive to Mum in her final hours, allowing her to pass with comfort, dignity and without any distress. We have been completely supported by the staff and we could not have wished for Mum to have been cared for any better at the end of her life. Thank you to all the staff at Moreland House. You do an amazing job and for the little time that you knew our mum, you showed you really cared about her wellbeing.

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Review from Raymond C (Husband of Resident) published on 17 December 2020 Submitted via Postal Card
Overall Experience

Very good.

Reply from Iqbal Gurib, Home Manager at Moreland House Care Home

Thank you, Raymond, for your kind review. This is much appreciated.

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Review from Ojida K (Daughter-in-law of Resident) published on 20 November 2020 Submitted via Website
Overall Experience

The care home management is very poor. I'm not satisfied with the communication or any complaint. Does not take any action if any complaint is given. They do not give any regular check-up provided for the service user. Poor communication with family not taking any feedback into account. Not providing any emotional support to a service user.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House Care Home
Thank you for the review, feedback is allowing us to constantly review and improve our services. At the time this review was submitted we were going through a management change – the new manager started days after the review submission.

As far as I am aware there were a series of complaints...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Moreland House Care Home.

Upcoming Events

There are no upcoming events for Moreland House Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Moreland House Care Home.

Accreditations

There are no accreditations posted yet for Moreland House Care Home.

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Frequently Asked Questions about Moreland House Care Home

What types of Care is Moreland House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Moreland House Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Moreland House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Moreland House Care Home to the centre of Hornchurch?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moreland House Care Home to verify any information. View our terms and conditions. Moreland House Care Home has an Enhanced Service -more info.