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- Norbury Hall Residential Care Home







Norbury Hall Residential Care Home offers peace and tranquillity in a friendly, supportive and compassionate atmosphere.
The Grade II listed building is set in beautiful gardens and parkland and was once home to the Mayor of Croydon in 1887.
The home offers short and long-term care in single or shared rooms all which have views of the surrounding grounds and many feature en-suite facilities.
Norbury Hall provides care for older people, those who...
Care Provided by Norbury Hall Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees may vary according to the 1:1 support hours included in the care plan.
The price(s) shown are provided by the care home. Contact Norbury Hall Residential Care Home for full pricing details and T&Cs.
Contact Norbury Hall Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- V K Dhir
- Private Owned
Person in charge
- Abein Rajan (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
Room Information
- Single Rooms (75)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (39)
Norbury Hall Residential Care Home Reviews (75)
Norbury Hall Residential Care Home has a Review Score of 9.0 (9.003) out of 10, based on 13 reviews in the last 2 years.
Over all time Norbury Hall Residential Care Home has 75 reviews.
Medical attendance is good with regular reviews and there is a a doctor in the home.
Food is good with a choice of menu and drinks and snacks are always available.
There are regular activities painting, model making, singing dancing and keep fit. That the staff encourage residance to join in with, there are also day outings events. The building is a grade 2 listed building. Last decorated 13 years ago and now starting to look tired. It could do with some repairs and redecoration to make it look more pleasing and homely
Thank you for your detailed and positive feedback. We are pleased to hear that you are happy with the care, medical support, food and activities provided. We also appreciate your comments regarding the building and redecoration, and we will take these suggestions into consideration as part of our ongoing improvements.
I would like to have my care home.
Thank you for providing us with a lovely feedback and support.
I have been living here since 6 years the staff are good.
Thank you for your lovely feedback. We are very pleased to hear that you have enjoyed living here over the past six years and that you are happy with the support from our staff.
All the staff have been extremely great.
Thank you for your lovely feedback. We are pleased you had an enjoyable experience and found our staff supportive.
I like to see more outing like place.
Thank you very much for your kind feedback. We are pleased to hear that you are happy with the home and find our staff helpful. We also appreciate your suggestion about having more outings and will take this into consideration when planning future activities.
i am very happy with the care that is provided to my mother inlaw i dont have any complaints at all she also seems very happy hear all the staff are very nice.
Thank you very much for your kind feedback. We are delighted to hear that you are happy with the care your mother-in-law receives and, most importantly, that she is happy and comfortable with us. Your lovely comments about our staff are greatly appreciated.
Our father recently moved to Norbury Hall from an assisted living property. Since taking up residence we have been very pleased with the care and support afforded him at the care home. All the care, administrative and management staff have been very attentive to his needs. We are regularly kept up to date on our father's condition and any concerns or requests we have are immediately addressed. We have also been in direct regular contact with the Care Home's GP who has also been very supportive. We are very grateful to everyone involved at Norbury Hall. The excellent start to our father's residency bodes well for his comfort and care at the home into the future
Thank you very much for your kind feedback. We are delighted that your father has settled well at Norbury Hall and that you feel well supported and regularly informed. Your comments will be shared with the whole team, who will greatly appreciate them.
My mother has been in Norbury Hall around 15 months. I feel that she is well cared for and I am very appreciative of this. The staff are exceptionally caring and respectful in what is a very challenging job. I would recommend Norbury Hall for anyone who is looking for an elderly to be treated with respect and dignity.
Thank you for your kind and thoughtful feedback. We are delighted to hear that your mother is well cared for and treated with respect and dignity. Your appreciation means a great deal to the whole team at Norbury Hall.
My sister has been there since 2020 and the care they provide is second to none! Nothing is too much for the staff and my sister is so happy there. She is always clean and tidy and has a lovely large bedroom. The entertainment is fantastic and meals provided are really great.
Thank you so much for your wonderful feedback. We are delighted to hear that your sister is happy, well cared for, and enjoys her home, meals and activities. Your kind comments mean a great deal to our team.
Always helpful
Staff are friendly and approachable with a Professional attitude .
On visiting mum we are always made to feel welcome.She praises the food and staff
Thank you for your kind feedback. We are pleased that you feel well informed and welcomed when visiting your mum. It is lovely to hear that she is happy with the staff and enjoys the food.
My brother moved in to Norbury Hall eight months ago and he has settled in very well there. He is very well cared for by the staff, all of whom are friendly, positive, patient and cheerful. He has gradually become fully involved in the activities that are arranged for the residents and he feels comfortable and secure in this environment. I have found the managers and staff to be helpful and always quick to communicate with me and respond to any issues. The place itself seems to be well supervised, properly maintained and kept clean, and the facilities in the rooms are quite satisfactory. My family and I are very pleased that my brother is living here now.
Thank you for your kind feedback. We are delighted that your brother has settled well and feels happy, safe and supported at Norbury Hall. Your comments are greatly appreciated by the whole team.
I cannot praise Norbury Hall enough, my cousin had 3 very happy years here until his death this month. The staff treated him with kindness and dignity. He loved the routine, activities, large bedroom and new friends. I saw him clean, well groomed, dressed well. living in a large, sunny room. I was so impressed with his end of life care with Norbury staff working in conjunction with the hospice nursing staff.
Thank you so much for your kind and thoughtful words about Norbury Hall. We are deeply honoured to have had the opportunity to care for your cousin over the past three years. Knowing that he felt happy, respected, and well cared for means a great deal to all of us.Our team works hard to ensure each...
My sister and brother-in-law were admitted to the care of Norbury Hall in August and October of 2022. Both has previously in hospital and had developed dementia. From the very beginning, they were treated with care and compassion by the staff. I visited them once a week until they passed away in April and November 2024. They were treated with dignity and any issues raised were resolved quickly by management. I was always treated very well and kept informed of any falls or illness.
Many thanks for sharing your experience. We really appreciate your feedback and will continue to improve our service standards.
Sadly my mother-in-law didn't have too much time to enjoy Norbury Hall, moving in at the end of December 2023 and dying six weeks later. However, in the time she was there my wife and I were really impressed with the care she received. The building is very clean and well maintained to standards that would not be out of place in the country house hotel it rather resembles, and my mother-in-law (who had high standards in such matters) was very happy with the quality of the food. The staff seem exceptional, every staff member appeared to be genuinely caring and concerned for those in their charge and the communication from them about every stage and aspect of her care was excellent. All in all we are very pleased that she lived her last days in such a pleasant and caring environment and would like to thank all staff for making her last days as easy as possible.
Many thanks for sharing your experience. We really appreciate your feedback and will continue to improve our service standards.
The staff are very good. Very patient with the residents. I am quite happy leaving my husband in their care. He has improved in his ability to do things for himself since being here.
Need to have carpets in rooms or better flooring. The food needs to improve i.e. Some fruit.
My dad has been here at Norbury Hall for 19 months. From the very beginning, the staff have been lovely. So kind and caring to us as a family, especially for my mum. The staff have always welcomed us. We have never had any cause for concern for the care my dad has received and are so happy and pleased he is in this care home.
We really appreciate your feed back and will continue to improve our service standards.
Lovely staff, deal with my mum pleasantly and professionally.
Thank you for your feed back. We shall continue to deliver the best quality life for our residents.
I am absolutely so grateful for the care and hard work the staff put into looking after my wife.
Thank you very much for your feed back. We shall continue to improve our service to deliver the best possible outcome for our service users.
The staff at Norbury Hall are very caring and pleasant. My sister who stays here is well looked after. The place looks reasonably clean. When we ask them to do anything towards my sister they promptly do. I feel very comfortable to leave my sister here in this care home without any worries. I will recommend this care home to anyone who needs it.
Dear Indrany, we are really grateful and appreciate you taking the time to share your rating with us. If there is anything we can do to improve our current service please feel free to contact our team. We hope to see you soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Norbury Hall Residential Care Home.
There are no upcoming events for Norbury Hall Residential Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Norbury Hall Residential Care Home.
Accreditations
There are no accreditations posted yet for Norbury Hall Residential Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Norbury Hall Residential Care Home
What types of Care is Norbury Hall Residential Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Norbury Hall Residential Care Home have?
There are 75 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Norbury Hall Residential Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Norbury Hall Residential Care Home to the centre of London?
6.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norbury Hall Residential Care Home to verify any information. View our terms and conditions. Norbury Hall Residential Care Home has an Enhanced Service -more info.