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- Norbury Hall Residential Care Home







Norbury Hall Residential Care Home offers peace and tranquillity in a friendly, supportive and compassionate atmosphere.
The Grade II listed building is set in beautiful gardens and parkland and was once home to the Mayor of Croydon in 1887.
The home offers short and long-term care in single or shared rooms all which have views of the surrounding grounds and many feature en-suite facilities.
Norbury Hall provides care for older people, those who...
Care Provided by Norbury Hall Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees may vary according to the 1:1 support hours included in the care plan.
The price(s) shown are provided by the care home. Contact Norbury Hall Residential Care Home for full pricing details and T&Cs.
Contact Norbury Hall Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- V K Dhir
- Private Owned
Person in charge
- Abein Rajan (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
Room Information
- Single Rooms (75)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (39)
Norbury Hall Residential Care Home Reviews (75)
Norbury Hall Residential Care Home has a Review Score of 9.0 (9.003) out of 10, based on 13 reviews in the last 2 years.
Over all time Norbury Hall Residential Care Home has 75 reviews.
The food is good - the residents have a good number of activities.
This home is a good place to be in and I definitely say this is a home away from your home.
Norbury Hall has some strengths. Frontline staff give Mum hugs and care. The activities programme has been of value. The monthly fee is £4608.13. We had no notification of management changes including 4 managers in 8 months. The lack of response to emails continues eg emergency holiday family contact details were ignored. Currently, awaiting a response about two lost valuable rings - they requested images which we sent. Everything since is ignored. Despite promises following a formal complaint in April 2018, we don't know what's on Mum's care plan. We want inclusion. We don't know if staff notice when Mum's tearful, what, or if, she's eaten or been doing. A homely atmosphere would be created with hot drinks available automatically. Seeing our 97-year-old Mum sit waiting for lunch at 11.30 am worries us. Is this necessary? Relatives' meetings and emailed newsletters about changes and events eg residents' Christmas party would be helpful. We are grateful to frontline staff for their support for Mum in her final years.
My mother in law was a resident at Norbury Hall for several years. She was treated with great care and respect the whole time she was there. All the staff and management genuinely care for everyone and when she went into hospital for a spell she was very happy to get back there, like she was going home. Also, I have to say the end of life care she received there was wonderful and the way both she and the family were dealt with helped us through a difficult time. Thank you.
I can not fault their care and when he passed the staff cried with us.
Thank you SO much for your review, we all miss your Granddad so much, it was pleasure to know your family, you are all so very wonderful. We shall share this review with the entire team.
The care given to my father-in-law during his time at Norbury Hall was excellent. He was welcomed as a member of a large extended family and at all times was treated with great respect, care and love. While he had his health he enjoyed many of the activities and outings and loved the garden and park. His room, personalised with his own “bits and pieces” become his new home. The staff were always on hand to help with a reassuring smile. The dignity and care extended to him by the staff towards the end of his life was outstanding! Thank you.
Thank you so much for your lovely review! I have shared it with all staff, these kind words mean so much to us. Thank you again.
Room was dirty when we checked in, despite being empty for a week or more. Did not have sufficient staff to keep upstairs lounges open so residents kept downstairs, quite distressing for my Dad who is incontinent. Staff did not seem well versed in his care needs and his dedicated care worker clearly hadn’t read his file. Activities, well they gave him a jigsaw to do - he is registered blind. Dad was still in the same clothes three days after admission. Needless to say, he did not stay longer.
Thank you for your feedback which we have shared with the team. Having looked into your feedback, we can see that your relative wore glasses and did have some sight and was able to partake well in activities. Your relative was able to tell us what they wished to partake in and this was followed by...
There are always activities organised for the residents which cover a wide range of interests. I don’t think my aunt would have better care anywhere.
Thank you very much, I shall share this with the team. We shall all miss your Aunt very much.
My nephew is very settled at Norbury Hall, he has put on weight and gets on well with all the staff who are all excellent. I visit him twice a week and he is always in good spirits, thanks mainly to the staff.
Thanks so much for this lovely review, we shall share it with the team.
Caring, attentive staff (with a low turnover which enables continuity) who made sure that Mum's individual needs were met, through to her End of Life care plan.
Comfortable safe, personalised room and surroundings, including the gardens.
A varied and tasty diet, which she enjoyed.
The kind and patient Activities Team who tailored activities such as knitting, exercises, music, quizzes and crafts to include Mum and help her to socialise with other residents.
Leadership and communication: the management team and seniors were always approachable and professional and kept us informed immediately of any changes or observations they had made about Mum. We were always included in discussions about her needs and care.
I know that Mum was grateful to be treated with respect and affection by the staff. Sincere thanks to you all.
Thank you so much for your kind words, we cannot express how much they mean, I shall share them with the entire team and we shall all miss your mother.
During the months that my wife was resident at Norbury Hall, she receives nothing but the most excellent treatment. Treated as an individual in a friendly way. She was made to feel comfortable, even to the very end and staff were very sympathetic towards myself and the family on her death. Unlike many care homes I have visited, the residents are not left sitting aimlessly watching television but are involved in a variety of activities both physical and mental. Every effort is made to involve even the frailest residents. The care doesn't end with the residents but extends to relatives visiting. Staff are aware of the relationship of the visitor with the resident which is a good indication of personal relationships that develop. I cannot think of any adverse criticism.
Thank you so much for such a lovely review, we shall miss her and your visits so much. We shall share this review with the team.
The staff are kind, caring and always happy and smiling. My aunt was obviously well cared for and she enjoyed interacting with all of the staff. My aunt enjoyed her food and looked forward to meal times. The standard of cleanliness throughout the home was excellent. The fact that my aunt was happy and engaged in many activities speaks for itself.
Thank you so much for your lovely review, we shall share it with all the team here at Norbury Hall.
Lovely home, beautiful setting and kind, caring staff. I couldn't fault the care given to my friend.
Thank you for such a wonderful review, we shall share it with the entire team.
Norbury Hall is a genuinely lovely place, it is warm and cosy and has the feel of family on arrival. You are always welcomed by the caring staff and the managers are nice and friendly. I wouldn't hesitate to recommend this care home to anyone, I am so pleased I found it for my relative. The home is in the middle of the Park which the activity ladies take the old people out to as well to the coffee shop around the corner. They have a lot going on here and I really enjoy visiting. Thanks to you all, we really appreciate it.
Thank you very much for your kind words, we shall share this with the team.
The staff are family who treat her with care and respect.
The place is full of bright colours and music.
Flower arrangements and artwork by the residents are everywhere and everyone is included in activities.
Staff are always on hand to help and encourage. The accommodation is generous and I am confident that my Mum is being well looked after.
Security is paramount. Unannounced visits are welcomed and the manager is very professional without losing the kind touch.
My husband and I had been looking for a care home for his mother for 3 months, we have had pressure on us from the hospital to move her. The manager and the team were kind, patient and gave us advice (that even our social worker did not give us), she explained the process and was very quick to assess my mother in law. She has moved in and is very settled, they provide Asian food and have many Asian staff. I would recommend Norbury Hall Care Home to anyone.
Dear Sami, thank you so much for your kind review. We will share it amongst the team.
I needed to find a home for respite for my father and I thought that this home would be a fantastic choice. I met the owner who made all the promises of how great her home is and that the care that they provide is of a high standard. Needless to say over the next few days it just went down, from simple instructions as to what he can eat to washing requirements and hygiene...what a disappointment!!
Dear Joanna, we have read your review and confirm we investigated and invited you to attend a review meeting to discuss 1) the choices that your father made in relation to what he chose to eat 2) you gave our staff instructions in relation to personal hygiene, which goes against national guidance,...
My mother was admitted to the service and from the beginning, the staff team were so supportive and kind. The managers are very approachable and invited me to attend meetings and reviews. I would recommend this home to anyone looking for that bit extra in a care home. It has a lovely family feel and atmosphere. I met the owner who was really lovely, it's such a relief to know mum's safe.
Thank you very much for your kind words, we will share them with the team.
The staff are wonderful and attentive, the place is clean and doesn't smell. They took great care of my mother. There were weekly activities and outside people that came in weekly to do haircuts, massage, pedicure and manicures (all at an additional cost). There's a garden and off road car parking and they are very flexible on visiting hours as well as always available on the phone.
My Mother has been a resident for nearly a year. I make a point of taking her out at least once a week for walk in the park or family time. Whether she has been up or down for our time together, she has always been positive about her return to Norbury Hall giving no negative indications. She had a heart problem last October which was dealt with instantly and professionally. Following a few days in hospital, she has been supported at Norbury Hall since to a level which leaves me with no concerns. The management are readily available and supportive on all matters like Attendance Allowance and hospital appointments and approachable on any issues of concern to help find resolutions.
My gran has been at Norbury Hall for over a year. She's very happy there and speaks highly of the staff - who always seem to be kind, caring and dedicated. Her room is really personalised so she feels comfortable and she enjoys the activities.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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