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Norbury Hall Residential Care Home

Norbury Hall Park, 55 Craignish Avenue, Norbury, London SW16 4RW
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Norbury Hall Residential Care Home, London
Norbury Hall Residential Care Home, London
Norbury Hall Residential Care Home, London

Norbury Hall Residential Care Home offers peace and tranquillity in a friendly, supportive and compassionate atmosphere.

The Grade II listed building is set in beautiful gardens and parkland and was once home to the Mayor of Croydon in 1887.

The home offers short and long-term care in single or shared rooms all which have views of the surrounding grounds and many feature en-suite facilities.

Norbury Hall provides care for older people, those who...  

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Care Provided by Norbury Hall Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,400£1,100 - £1,400
Residential Dementia Care£1,100 - £1,400£1,110 - £1,400

Fees may vary according to the 1:1 support hours included in the care plan.

Contact Norbury Hall Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • V K Dhir
  • Private Owned

Person in charge

  • Abein Rajan (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (39)

Norbury Hall Residential Care Home Reviews (75)

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9.0

Norbury Hall Residential Care Home has a Review Score of 9.0 (9.003) out of 10, based on 13 reviews in the last 2 years. Over all time Norbury Hall Residential Care Home has 75 reviews.

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Showing 75 reviews matching selected criteria
Review from P A (Friend of Resident) published on 4 October 2022 Submitted via Website
Overall Experience

My dear friend and neighbour was put into Norbury Hall last Wednesday for respite to be assessed. I helped her daughter settle her in and visited the next day. I didn't see any activities that were suppose to happen, and my friend was very stressed. Saturday I visited, she had a wrist injury which occurred when she was grabbed by a member of night staff, also there was an environment notice on the door saying the kitchen and storage area had a cockroach infestation. Had to get my friend removed.

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Review from J S (Daughter of Resident) published on 3 October 2022 Submitted via Website
Overall Experience

My Mother was sent here by Social Services on Wednesday 21st September. I'm afraid the home is very poor in all areas. My Mother although only supposed to be going for respite for Social Services to do an assessment was totally distressed by the whole situation. No quality of care was given to her. A nurse had to be called as she suffered a severe tear to her arm. My Mother is nearly 96 years old, her skin is very frail and thin. A normal plaster was put onto the abrasion, which caused my Mum much pain a few days later when once home had to be removed by her normal Nurse. My sister and I decided to remove my Mother on Saturday 24th September. This is due to Norbury Hall being infested with Cockroaches. They had their Kitchen shut down on the Friday. The home made no attempt to inform any member of the family of this. My Mother went without hot food on Friday. There is an immense risk to health due to the evidence of an active cockroach infestation in kitchen and fast food areas. I worry for the residents.

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Review from Barbara M (Daughter of Resident) published on 22 August 2022 Submitted via Website
Overall Experience

Because of Covid, we had no choice when Mum, then aged 96, needed residential care. We could not have picked a better home than Norbury Hall. Mum thrived once she had settled in. There was so much going on at the home and she did things she hadn't been able to do for years. Besides the activities in the home there were outings, trips into Croydon and pub lunches. The staff have a difficult job but they were all amazing and we were welcomed with a tray of tea and biscuits. Her sudden death was unexpected and the deputy manager was in touch throughout the day and showed such understanding and kindness which we will never forget.

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Review from Abdulwadud H (Friend of Resident) published on 27 May 2022 Submitted via Website
Overall Experience

I love how the staff are well caring for their patients. They are both very emotionally involved In their works. This is a job where I would love to work with people that are very caring and are motivated

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Review from N M (Daughter of Resident) published on 4 February 2022 Submitted via Postal Card
Overall Experience

The team are so good with mum and she has settled in really well. The team are very supportive.

Reply from Abein Rajan, Manager at Norbury Hall Residential Care Home

Thank you for your review. We will continue to provide meaningful care and support for your loved ones.

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Review from R B (Son of Resident) published on 2 December 2021 Submitted via Postal Card
Overall Experience

Overall the staff and management have been kind and responsive to my mother's needs. Have been kind and upstanding to my fears and anxiety of this most unimaginable reality of your parent or parents getting to this stage in life. But I sleep a little easier at night thinking she might be safe.

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Review from Sharon L (Daughter of Resident) published on 3 September 2021 Submitted via Website
Overall Experience
My dad was in the care home for two years and they knew nothing about him, his life or even why he was in the care home.
He passed in July and four days before his passing they called me to inform me he was at end of life and had we arranged the funeral as he would need to be collected within one hour of his passing. This happened three times before my father passed. They have no consideration for how the family felt and the staff have no compassion.
I have made a complaint and the management responded asking me to contact social services regarding his care that was given, they are supposed to look after him but they have passed the onus to social services.

The staff and management have no compassion and are very uncaring. I would not recommend this care home if you want your loved ones to be cared for appropriately.

Reply from Vijay Dhir, Manager at Norbury Hall Residential Care Home
Thank you for your review of our service.
As a team, we believe that we have done our best with limited family involvement. Our service user was a part of our family and was very much loved by everyone.

We have a very comprehensive admissions policy which needs input from all stakeholders...  

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Review from T C (Wife of Resident) published on 14 July 2021 Submitted via Postal Card
Overall Experience

The care staff are very friendly. They have treated my husband with care and dignity, they have shown concern to any arising situation. The staff and management are very cooperative with me and my family and would like to pay a very big thank you for the care and support you have given to me and my husband.

Reply from Abein Rajan, Manager at Norbury Hall Residential Care Home

Thank you very much for your response. We will continue to improve our service.

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Review from Tracey W (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card
Overall Experience

My father has been at Norbury Hall for 4 months and the staff are wonderful to him. He has lost the use of his legs and the staff are providing 1 to 1 care. We visit weekly and the staff are always friendly and polite. Nothing is too much trouble.

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Review from Marcia B (Daughter of Resident) published on 10 June 2021 Submitted via Postal Card
Overall Experience

The staff are friendly and you can see that they care about the residents. They aim to cater to all needs with activities and I know my mother is in safe hands and cared for. There is an air of transparency and you can ask questions and get answers. We are so pleased we found Norbury Hall.

Reply from Abein Rajan, Manager at Norbury Hall Residential Care Home

Thank you for your kind words. Your review will indeed help our team to improve further.

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Review from Jim E (Son of Resident) published on 9 June 2021 Submitted via Postal Card
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Wonderful. Very nice to see my mother.

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Review from Karen E (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card
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My father has been here for 4 months and this is my first time visiting due to COVID. I was very impressed with Norbury Hall. The way they looked after my father and they are very kind to everyone.

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Review from Lauren H (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card
Overall Experience

The staff are always warm, friendly, and kind. The residents seem very well cared for and settled. My Dad isn't lucid at all and seeing him can be so difficult but the staff are incredibly understanding and empathetic. The home has been fantastic with communication and visiting policy updates during the pandemic. I also love that they have a "Resident of the day" and regularly update social media.

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Review from S S (Wife of Resident) published on 23 May 2021 Submitted via Postal Card
Overall Experience

It seems very good.

Reply from Abein Rajan, Manager at Norbury Hall Residential Care Home

Thank you very much for your review; we will make sure to improve our standards.

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Review from Joseph C (Son of Resident) published on 18 May 2021 Submitted via Postal Card
Overall Experience

Always helpful at the care home and looked after my dad. He has been here for nearly 3 years now and he has been looked after and is happy.

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Review from B B (Niece of Resident) published on 18 May 2021 Submitted via Postal Card
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Happy with my aunt's appearance.

Helpful comments from staff to my questions.

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Review from J S (Son of Resident) published on 19 April 2021 Submitted via Postal Card
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My mum needs more help with physiotherapy and trying to move around on her own. It is nice to see her on the visits and I am looking forward to taking her out when possible.

Reply from Abein Rajan, Home Manager at Norbury Hall Residential Care Home
Dear J S,

Thank you for your kind words. As a team, we will continue to improve our standards. Looking forward to hosting you soon.

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Review from Ashwin P (Sister of Resident) published on 14 January 2021 Submitted via Postal Card
Overall Experience

My sister has been at Norbury Hall care home for one year and 9 months. She has been looked after and cared for well and it is a very clean home. The whole management and staff have looked after my sister and very co-operative.

Reply from Vijay Dhir, Manager at Norbury Hall Residential Care Home
Dear Ashwin

Thank you very much for your feedback. We will make sure to continue with improved quality and care.

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Review from Catherine M (Sister of Resident) published on 1 August 2019 Submitted via Postal Card
Overall Experience

Management - warm welcome. Helpful, answered all my questions. Lovely disposition, pleasant.

Good care, effective. Homely atmosphere.

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Review from Celia C (Cousin of Resident) published on 4 June 2019 Submitted via Website
Overall Experience

As a visitor to this home, I have always found the staff unfailingly pleasant and helpful. It's clear that they care about my relative's well being and they have an excellent relationship with her. Although the building is old, the interior is homely and generally well kept up; bathrooms have recently been upgraded. I understood, during my visit in May, that the home is under new management and this was evident to me in two ways. First, the new managers invited me into their office for a chat both about my relative and the home. Secondly, there had clearly been a considerable effort to spruce up the rooms and improve the general cleanliness.

Reply from Hima George, Director of Operations at Norbury Hall Residential Care Home

Dear Celia, thank you so much for your response. We will continue to make sure to provide the best quality care. Our team is really working hard for the best in our community. I will definitely acknowledge this during our team meeting. Once again thank you for your encouraging review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 June 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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