Norbury Hall Residential Care Home

The staff at Norbury Hall are very caring and pleasant. My sister who stays here is well looked after. The place looks reasonably clean. When we ask them to do anything towards my sister they promptly do. I feel very comfortable to leave my sister here in this care home without any worries. I will recommend this care home to anyone who needs it.

My dear friend and neighbour was put into Norbury Hall last Wednesday for respite to be assessed. I helped her daughter settle her in and visited the next day. I didn't see any activities that were suppose to happen, and my friend was very stressed. Saturday I visited, she had a wrist injury which occurred when she was grabbed by a member of night staff, also there was an environment notice on the door saying the kitchen and storage area had a cockroach infestation. Had to get my friend removed.

My Mother was sent here by Social Services on Wednesday 21st September. I'm afraid the home is very poor in all areas. My Mother although only supposed to be going for respite for Social Services to do an assessment was totally distressed by the whole situation. No quality of care was given to her. A nurse had to be called as she suffered a severe tear to her arm. My Mother is nearly 96 years old, her skin is very frail and thin. A normal plaster was put onto the abrasion, which caused my Mum much pain a few days later when once home had to be removed by her normal Nurse. My sister and I decided to remove my Mother on Saturday 24th September. This is due to Norbury Hall being infested with Cockroaches. They had their Kitchen shut down on the Friday. The home made no attempt to inform any member of the family of this. My Mother went without hot food on Friday. There is an immense risk to health due to the evidence of an active cockroach infestation in kitchen and fast food areas. I worry for the residents.

Because of Covid, we had no choice when Mum, then aged 96, needed residential care. We could not have picked a better home than Norbury Hall. Mum thrived once she had settled in. There was so much going on at the home and she did things she hadn't been able to do for years. Besides the activities in the home there were outings, trips into Croydon and pub lunches. The staff have a difficult job but they were all amazing and we were welcomed with a tray of tea and biscuits. Her sudden death was unexpected and the deputy manager was in touch throughout the day and showed such understanding and kindness which we will never forget.

I love how the staff are well caring for their patients. They are both very emotionally involved In their works. This is a job where I would love to work with people that are very caring and are motivated

The team are so good with mum and she has settled in really well. The team are very supportive.

Overall the staff and management have been kind and responsive to my mother's needs. Have been kind and upstanding to my fears and anxiety of this most unimaginable reality of your parent or parents getting to this stage in life. But I sleep a little easier at night thinking she might be safe.

The staff and management have no compassion and are very uncaring. I would not recommend this care home if you want your loved ones to be cared for appropriately.

The care staff are very friendly. They have treated my husband with care and dignity, they have shown concern to any arising situation. The staff and management are very cooperative with me and my family and would like to pay a very big thank you for the care and support you have given to me and my husband.

My father has been at Norbury Hall for 4 months and the staff are wonderful to him. He has lost the use of his legs and the staff are providing 1 to 1 care. We visit weekly and the staff are always friendly and polite. Nothing is too much trouble.

The staff are friendly and you can see that they care about the residents. They aim to cater to all needs with activities and I know my mother is in safe hands and cared for. There is an air of transparency and you can ask questions and get answers. We are so pleased we found Norbury Hall.

Wonderful. Very nice to see my mother.

My father has been here for 4 months and this is my first time visiting due to COVID. I was very impressed with Norbury Hall. The way they looked after my father and they are very kind to everyone.

The staff are always warm, friendly, and kind. The residents seem very well cared for and settled. My Dad isn't lucid at all and seeing him can be so difficult but the staff are incredibly understanding and empathetic. The home has been fantastic with communication and visiting policy updates during the pandemic. I also love that they have a "Resident of the day" and regularly update social media.

It seems very good.

Always helpful at the care home and looked after my dad. He has been here for nearly 3 years now and he has been looked after and is happy.

Helpful comments from staff to my questions.

My mum needs more help with physiotherapy and trying to move around on her own. It is nice to see her on the visits and I am looking forward to taking her out when possible.

My sister has been at Norbury Hall care home for one year and 9 months. She has been looked after and cared for well and it is a very clean home. The whole management and staff have looked after my sister and very co-operative.

Management - warm welcome. Helpful, answered all my questions. Lovely disposition, pleasant.

Good care, effective. Homely atmosphere.