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- Norbury Hall Residential Care Home







Norbury Hall Residential Care Home offers peace and tranquillity in a friendly, supportive and compassionate atmosphere.
The Grade II listed building is set in beautiful gardens and parkland and was once home to the Mayor of Croydon in 1887.
The home offers short and long-term care in single or shared rooms all which have views of the surrounding grounds and many feature en-suite facilities.
Norbury Hall provides care for older people, those who...
Care Provided by Norbury Hall Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees may vary according to the 1:1 support hours included in the care plan.
The price(s) shown are provided by the care home. Contact Norbury Hall Residential Care Home for full pricing details and T&Cs.
Contact Norbury Hall Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- V K Dhir
- Private Owned
Person in charge
- Abein Rajan (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
Room Information
- Single Rooms (75)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (39)
Norbury Hall Residential Care Home Reviews (75)
Norbury Hall Residential Care Home has a Review Score of 9.0 (9.003) out of 10, based on 13 reviews in the last 2 years.
Over all time Norbury Hall Residential Care Home has 75 reviews.
My dear friend and neighbour was put into Norbury Hall last Wednesday for respite to be assessed. I helped her daughter settle her in and visited the next day. I didn't see any activities that were suppose to happen, and my friend was very stressed. Saturday I visited, she had a wrist injury which occurred when she was grabbed by a member of night staff, also there was an environment notice on the door saying the kitchen and storage area had a cockroach infestation. Had to get my friend removed.
My Mother was sent here by Social Services on Wednesday 21st September. I'm afraid the home is very poor in all areas. My Mother although only supposed to be going for respite for Social Services to do an assessment was totally distressed by the whole situation. No quality of care was given to her. A nurse had to be called as she suffered a severe tear to her arm. My Mother is nearly 96 years old, her skin is very frail and thin. A normal plaster was put onto the abrasion, which caused my Mum much pain a few days later when once home had to be removed by her normal Nurse. My sister and I decided to remove my Mother on Saturday 24th September. This is due to Norbury Hall being infested with Cockroaches. They had their Kitchen shut down on the Friday. The home made no attempt to inform any member of the family of this. My Mother went without hot food on Friday. There is an immense risk to health due to the evidence of an active cockroach infestation in kitchen and fast food areas. I worry for the residents.
Because of Covid, we had no choice when Mum, then aged 96, needed residential care. We could not have picked a better home than Norbury Hall. Mum thrived once she had settled in. There was so much going on at the home and she did things she hadn't been able to do for years. Besides the activities in the home there were outings, trips into Croydon and pub lunches. The staff have a difficult job but they were all amazing and we were welcomed with a tray of tea and biscuits. Her sudden death was unexpected and the deputy manager was in touch throughout the day and showed such understanding and kindness which we will never forget.
I love how the staff are well caring for their patients. They are both very emotionally involved In their works. This is a job where I would love to work with people that are very caring and are motivated
The team are so good with mum and she has settled in really well. The team are very supportive.
Thank you for your review. We will continue to provide meaningful care and support for your loved ones.
Overall the staff and management have been kind and responsive to my mother's needs. Have been kind and upstanding to my fears and anxiety of this most unimaginable reality of your parent or parents getting to this stage in life. But I sleep a little easier at night thinking she might be safe.
He passed in July and four days before his passing they called me to inform me he was at end of life and had we arranged the funeral as he would need to be collected within one hour of his passing. This happened three times before my father passed. They have no consideration for how the family felt and the staff have no compassion.
I have made a complaint and the management responded asking me to contact social services regarding his care that was given, they are supposed to look after him but they have passed the onus to social services.
The staff and management have no compassion and are very uncaring. I would not recommend this care home if you want your loved ones to be cared for appropriately.
As a team, we believe that we have done our best with limited family involvement. Our service user was a part of our family and was very much loved by everyone.
We have a very comprehensive admissions policy which needs input from all stakeholders...
The care staff are very friendly. They have treated my husband with care and dignity, they have shown concern to any arising situation. The staff and management are very cooperative with me and my family and would like to pay a very big thank you for the care and support you have given to me and my husband.
Thank you very much for your response. We will continue to improve our service.
My father has been at Norbury Hall for 4 months and the staff are wonderful to him. He has lost the use of his legs and the staff are providing 1 to 1 care. We visit weekly and the staff are always friendly and polite. Nothing is too much trouble.
The staff are friendly and you can see that they care about the residents. They aim to cater to all needs with activities and I know my mother is in safe hands and cared for. There is an air of transparency and you can ask questions and get answers. We are so pleased we found Norbury Hall.
Thank you for your kind words. Your review will indeed help our team to improve further.
Wonderful. Very nice to see my mother.
My father has been here for 4 months and this is my first time visiting due to COVID. I was very impressed with Norbury Hall. The way they looked after my father and they are very kind to everyone.
The staff are always warm, friendly, and kind. The residents seem very well cared for and settled. My Dad isn't lucid at all and seeing him can be so difficult but the staff are incredibly understanding and empathetic. The home has been fantastic with communication and visiting policy updates during the pandemic. I also love that they have a "Resident of the day" and regularly update social media.
It seems very good.
Thank you very much for your review; we will make sure to improve our standards.
Always helpful at the care home and looked after my dad. He has been here for nearly 3 years now and he has been looked after and is happy.
Helpful comments from staff to my questions.
My mum needs more help with physiotherapy and trying to move around on her own. It is nice to see her on the visits and I am looking forward to taking her out when possible.
Thank you for your kind words. As a team, we will continue to improve our standards. Looking forward to hosting you soon.
My sister has been at Norbury Hall care home for one year and 9 months. She has been looked after and cared for well and it is a very clean home. The whole management and staff have looked after my sister and very co-operative.
Thank you very much for your feedback. We will make sure to continue with improved quality and care.
Management - warm welcome. Helpful, answered all my questions. Lovely disposition, pleasant.
Good care, effective. Homely atmosphere.
As a visitor to this home, I have always found the staff unfailingly pleasant and helpful. It's clear that they care about my relative's well being and they have an excellent relationship with her. Although the building is old, the interior is homely and generally well kept up; bathrooms have recently been upgraded. I understood, during my visit in May, that the home is under new management and this was evident to me in two ways. First, the new managers invited me into their office for a chat both about my relative and the home. Secondly, there had clearly been a considerable effort to spruce up the rooms and improve the general cleanliness.
Dear Celia, thank you so much for your response. We will continue to make sure to provide the best quality care. Our team is really working hard for the best in our community. I will definitely acknowledge this during our team meeting. Once again thank you for your encouraging review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Norbury Hall Residential Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Norbury Hall Residential Care Home.
Accreditations
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Meet the Team (0)
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