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- Norbury Hall Residential Care Home







Norbury Hall Residential Care Home offers peace and tranquillity in a friendly, supportive and compassionate atmosphere.
The Grade II listed building is set in beautiful gardens and parkland and was once home to the Mayor of Croydon in 1887.
The home offers short and long-term care in single or shared rooms all which have views of the surrounding grounds and many feature en-suite facilities.
Norbury Hall provides care for older people, those who...
Care Provided by Norbury Hall Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees may vary according to the 1:1 support hours included in the care plan.
The price(s) shown are provided by the care home. Contact Norbury Hall Residential Care Home for full pricing details and T&Cs.
Contact Norbury Hall Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- V K Dhir
- Private Owned
Person in charge
- Abein Rajan (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
Room Information
- Single Rooms (75)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (39)
Norbury Hall Residential Care Home Reviews (75)
Norbury Hall Residential Care Home has a Review Score of 9.0 (9.003) out of 10, based on 13 reviews in the last 2 years.
Over all time Norbury Hall Residential Care Home has 75 reviews.
I cannot recommend Norbury Hall enough! The staff are welcoming, kind and caring. It has a really warm and homely atmosphere from the moment you walk in, which made the transition for my aunt into Norbury Hall so much easier and less daunting for her. My aunt is well cared for and really enjoys the activities available, especially the arts and the trips out. It is a pleasure for us to see that she is so happy there and has made it her home. I would definitely recommend Norbury Hall.
From the time he initially moved in he has been a very difficult patient but throughout his stay, he has been given the utmost care and consideration by the management and staff.
His interests in amateur radio and computers was encouraged which entailed him being allowed a lot of unusual equipment in his room. Unfortunately, his incapacity now prevents him from doing anything so he requires 24 hour care.
I don't think he could have been looked after any better.
My family member has settle in well and is happy there. She interacts with the staff, and enjoys taking part in the many activities they do.
My dear mum was at Norbury Hall for 3 years suffering from Alzheimers Dementia. Although it was a very difficult decision for the family to place her in a care home, we feel we made the right decision in choosing this home. The staff were extremely friendly and helpful, and excellent in their care for my mum. The manager and senior staff were always available and very efficient in dealing with any issues that arose. I would recommend this home.
Thank you very much for such a wonderful review! We shall miss your mother dearly, she was such a pleasure to care for.
I am incredibly happy to know that my mum was being cared for by really excellent management and staff, particularly the manager. It gave me such a sense of relief to know that she was in a really good place. What was really lovely was that she lived here until she was 104-years-old, and was treated like a star!
Thank you so much for your wonderful review! We shall all miss your lovely mother, she was always the life and soul of the party!
1-The home is family run and it shows. They treat each person as an individual, with unique needs and desires.
2- The staff are friendly, compassionate and really professional. They greet each person by name and engage in individual conversations.
3- The hygiene standards are impressive.
4- The rooms have many special features, including disability friendly lighting, door handles, and a special discreet door that a gurney could fit thru in an emergency- Genius!
5- I'm told the food is delicious and the variety is good.
6- They are on lovely gated grounds and it feels like a stately home, not a locked in a situation.
7- The activities are plentiful and varied.
8- Medical, hair styling etc available on site.
And more! What a blessing to find this place for my relative.
I was impressed with how my sister improved immediately on entry to Norbury Hall. Excellent care and attention was given to her throughout her many years at Norbury Hall and I was alerted well in advance of her passing away. I had no concerns regarding my sisters care throughout her stay, other of my relatives were always welcomed by the home and their staff.
Norbury Halls made my mum feel at home from day 1 and over the 6 months whilst she was there they took very good care of her. We could also see the care and attention given to other residents was excellent also whilst we were visiting. The staff always called the residents with their name which is quite important as that is one thing my mum never forgot.
I would have no hesitation in recommending this care home.
Thank you so much for your kind words, we shall share them with the whole team. We wish you and your family the very best.
Would recommend Norbury Hall care home. Excellent and very caring staff. Professional management team and very well run. Felt safe knowing that my mum was being cared for by the staff here. Always lots going on and something for everyone to take part in.
My Aunt was admitted to Norbury Hall after being sectioned in a Mental Health Ward. From the moment she arrived they gave her time to adjust to her new surroundings and ensured that she was supported in every way possible. After breaking her hip the staff at Norbury Hall helped my Aunt learn how to walk again after the hospital had given up on her. They were always happy to chat to her and support her needs.
The activities at Norbury Hall are exceptional and I know my Aunt thoroughly enjoyed them and they kept her mind active.
The staff are wonderful and really get to know their residents, they are supportive and treat them with the respect and dignity they deserve.
I have no hesitation in recommending Norbury Hall to any potential new resident and their family.
Thank you for your kind words, your review will be shared with the team and especially the activities team. Thank you again and we will all miss your lovely aunt, she made many friends here and was loved by all of us.
I was also impressed by the activities laid on for the residents, who I know enjoy the Saturday afternoon entertainments, the aromatherapy massages, and the hairdressing. It's lovely to see the house decorated with the pictures they have done in craft sessions, and the photos of their outings and celebrations.
The prevailing mood is one of calm and order. Although some of the residents can occasionally be challenging, they are always treated with gentleness and respect.
Thank you so very much for your kind review, we shall share it with the entire team. With best wishes.
My Aunt spent the last six years at Norbury Hall. During that time she was always well looked after and truly cared for by all the staff. I am thankful that we found Norbury Hall and believe my Aunt was happy there. Thank you to everyone who looked after her.
Thank you so much. Your Aunt was here for such a long time and will be so very missed by us all and also her dear friend. We loved looking after her and will miss not seeing you and the family every week. Take care.
The family would like to express their gratitude for the care and attention shown to the needs of our mother whilst a resident at the home. Our heartfelt thanks go out to all staff who made her stay at the home a very enjoyable and comfortable one. The staff are to be highly commended for the genuine care and concern of our mother to the extent of showing that they were happy to accommodate for any personal requests made by her. We would highly recommend this home to any individual needing palliative or supportive care.
Thank you so much for your kind words which we will share with the entire team here, Mrs S will be very missed among the community at Norbury Hall, she really was the life and soul of the party.
Our late great Aunty has been a resident at Norbury Hall since September 2013. Aunty was a happy kind person, with a great sense of humour which shone through her unfortunate illness. She has been very well looked after during her last few years and we could not have asked for a better group of Healthcare Professionals who cared for, loved and understood her. We are extremely grateful. A big thank you to all the staff at Norbury Hall Care Home.
Dear Mrs B, thank you very much for your kind words, it was a real pleasure to look after your great aunt for such a long period of time and she will be sorely missed by all of the staff and her friends here at Norbury Hall. We wish you all the best, from all at Norbury Hall.
They have very good systems in place that highlight problems and keep relatives up to date and involved. It felt like we were working together for my Dad's happiness, and meant we could feel confident in his care without having to worry. We wish he could have been with you for longer to fully partake in all you have to offer as we know he would have loved it.
Thank you so much for such a lovely review. We really enjoyed looking after your dad, he will be very missed. Thank you again for your kind words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Accreditations
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