Norbury Hall Residential Care Home

Norbury Hall Park, 55 Craignish Avenue, Norbury, London SW16 4RW
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8.7 64 Reviews
  • Norbury Hall Residential Care Home, London
Norbury Hall Residential Care Home offers peace and tranquillity in a friendly, supportive and compassionate atmosphere.

The Grade II listed building is set in beautiful gardens and parkland and was once home to the Mayor of Croydon in 1887.

The home offers short and long-term care in single or shared rooms all which have views of the surrounding grounds and many feature en-suite facilities.

Norbury Hall provides care for older people, those who have mental health problems and people living with dementia.

They have a team of skilled and professional staff who pride themselves on delivering the highest standards of care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1100 – £1400
  • RESPITE Self-Funded Residential Care: £1100 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1110 – £1400

Fees may vary according to the 1:1 support hours included in the care plan.

These prices are only a guideline, please contact Norbury Hall Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • V K Dhir

Person in charge

  • Abein Rajan (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (39)

Norbury Hall Residential Care Home Reviews (64)

Total of 64, showing 61-64
8.7

Norbury Hall Residential Care Home has a Review Score of 8.7 (8.720) out of 10, based on 8 reviews in the last 2 years. Over all time Norbury Hall Residential Care Home has 64 reviews.

Overall Experience

  • 37
  • 20
  • 1
  • 3
  • 3

Date Published

64
1
2
8
56

Review from LC (Niece of Resident) published on 10 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt spent the last six years at Norbury Hall. During that time she was always well looked after and truly cared for by all the staff. I am thankful that we found Norbury Hall and believe my Aunt was happy there. Thank you to everyone who looked after her.

Reply from Uma Dhir, Registered Manager at Norbury Hall Residential Care Home

Thank you so much. Your Aunt was here for such a long time and will be so very missed by us all and also her dear friend. We loved looking after her and will miss not seeing you and the family every week. Take care.

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Review from J S (Daughter of Resident) published on 10 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The family would like to express their gratitude for the care and attention shown to the needs of our mother whilst a resident at the home. Our heartfelt thanks go out to all staff who made her stay at the home a very enjoyable and comfortable one. The staff are to be highly commended for the genuine
care and concern of our mother to the extent of showing that they were happy to accommodate for any personal requests made by her. We would highly recommend this home to any individual needing palliative or supportive care.

Reply from Uma Dhir, Registered Manager at Norbury Hall Residential Care Home

Thank you so much for your kind words which we will share with the entire team here, Mrs S will be very missed among the community at Norbury Hall, she really was the life and soul of the party.

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Review from Bridget B (Great-Niece of Resident) published on 5 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our late great Aunty has been a resident at Norbury Hall since September 2013. Aunty was a happy kind person, with a great sense of humour which shone through her unfortunate illness. She has been very well looked after during her last few years and we could not have asked for a better group of Healthcare
Professionals who cared for, loved and understood her. We are extremely grateful. A big thank you to all the staff at Norbury Hall Care Home.

Reply from Uma Dhir, Registered Manager at Norbury Hall Residential Care Home

Dear Mrs B, thank you very much for your kind words, it was a real pleasure to look after your great aunt for such a long period of time and she will be sorely missed by all of the staff and her friends here at Norbury Hall. We wish you all the best, from all at Norbury Hall.

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Review from Alicia D (Daughter of Resident) published on 15 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very happy in his short time at Norbury Hall. During that time he was treated with such care and consideration. Staff made a point of finding out as much as they could about his likes and dislikes and tried their best to give him what he wanted especially when he started to struggle with
eating. They gently encouraged him to leave his room and join the others in the communal areas and helped him with his love of colouring making sure he had what he needed.
They have very good systems in place that highlight problems and keep relatives up to date and involved. It felt like we were working together for my Dad's happiness, and meant we could feel confident in his care without having to worry. We wish he could have been with you for longer to fully partake in all you have to offer as we know he would have loved it.

Reply from Uma Dhir, Manager of Care Home at Norbury Hall Residential Care Home

Thank you so much for such a lovely review. We really enjoyed looking after your dad, he will be very missed. Thank you again for your kind words.

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Current Review Score: 8.7 (8.720)

Overview of Review Score

The Review Score of 8.7 (8.720) out of 10 for Norbury Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.426 for Norbury Hall Residential Care Home is calculated as follows: ( (46 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 94 Ratings = 4.426

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.294 Points relating to the number of positive Reviews for Norbury Hall Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 8 Positive Reviews ÷ 16.2 = 0.494

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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