Parkview House Care Home

206/212 Chingford Mount Road, Chingford, London E4 8JR

Parkview House Care Home, London, London
Parkview House Care Home, London, London
Parkview House Care Home, London, London

Parkview House is an established, purpose-built care home offering elderly residential and dementia care. A professional team has furnished the Home to an exceptionally high standard, providing elegance and comfort.

The “home from home” feel at Parkview House is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Parkview House a real community whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies.

The dining experience at Parkview House boasts fine home cooking by a professional Chef who has created a menu to reflect the interests and tastes of the discerning residents.

Respite care at Parkview House is very popular and enables those wishing to experience what the Home has to offer before making a full commitment.

Group: Maria Mallaband Care Group Ltd

Person in charge: Aggie Yap (Manager)

Local Authority / Social Services: London Borough of Waltham Forest Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 45

Shared Rooms: 4

Rooms with ensuite WC: 49

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Parkview House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Parkview House Care Home has a Review Score of 9.2 (9.172)

The Review Score of 9.2 (maximum of 10) for Parkview House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Parkview House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.172 for Parkview House Care Home is calculated as follows: ( (75 Excellents x 5) + (91 Goods x 4) + (36 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 204 Ratings = 4.172

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Parkview House Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 15 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Parkview House Care Home?

  • Extremely LIKELY
    10
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Parkview House Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

The home is clean and efficiently run. Staff are generally polite and prepared to respond to the needs of residents. A particular strength is the attempt to provide activities for the residents to keep their minds active.

How likely would you be to recommend Parkview House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I do feel the care, carers and kindness of the staff has greatly improved over the last 6-8 months, and in the last 3 months is even better. All the staff are good now and not just some of them.

The entertainment and interaction with residents is much, much better and long may it continue.

How likely would you be to recommend Parkview House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum is generally happy with her care. She says how nice and clean it is. Mums pleased and satisfied with her care - she has no complaints.

How likely would you be to recommend Parkview House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very nice home for your loved ones.

How likely would you be to recommend Parkview House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Room for lots of improvements.

How likely would you be to recommend Parkview House Care Home? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Very kind and caring staff. Nicely decorated inside and out. Clean rooms and personal items allowed on walls. Plenty of flowers and a pleasant garden. Various activities are offered to residents of the home and also outside. Good medical care is given - access to doctors and district nurse, hairdresser, chiropodist, and a head massage is all available. Day rooms are well laid out and not too crowded.

How likely would you be to recommend Parkview House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Parkview House Care Home provides a caring environment. My mother-in-law's physical needs are well provided for. She is allowed to take meals and to get up and retire at her own convenience. My mother in law does not take much advantage of the activities provided and we feel she could be encouraged to do this although ultimately this is her own choice. Her one complaint is that the tea is too weak!

How likely would you be to recommend Parkview House Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think the staff are very helpful, friendly and look after the residents well.

How likely would you be to recommend Parkview House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband has a rare type of dementia. The staff at Park View have been wonderful in supporting him and have taken a lot of care in learning about his illness. In addition, they have given me emotional support which has been much appreciated.

How likely would you be to recommend Parkview House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Overall, I am very happy with the care home and my mum has settled in extremely well here. The care staff are very sweet, effcient, helpful and kind. A few, however, are not very "warm" with the residents and do not interact very much with them other than doing the basics. The receptionist lady is lovely and so helpful and makes such a big difference to families.

My mum really enjoys her meals at Parkview and she looks very well. I do think that there should be more activities including singers, maybe dancers, entertainment trips to the coast? On a much more regular basis.

How likely would you be to recommend Parkview House Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Mum had several short stays in Parkview for respite care, enjoyed her stays and was happy to return there as opposed to other care homes we had tried. We had at last found a "care home" that actually put an emphasis on care and where staff seem to work together alongside management.

Mum, unfortunately, broke her hip a year ago and needed 24hr care. Parkview found her a ground floor room, covered the hospital transition and supported her recovery needs while she was immobile, eventually getting her back on her feet. Mum's dementia, unfortunately, advanced quite quickly so she stayed on. She has been looked after very well and her changing needs taken into account.

Parkview staff are fantastic. Staff turnover seems to be low, allowing relationships to be built with residents as opposed to high attrition/contract staff I met in other homes. They are friendly and attentive to residents wants and needs. Mum is always dressed well, clean and happy when I visit, regardless of time of day. Mum certainly enjoyed the day activities last year, the seaside trip last summer was amazing and events such as the music entertainment days help bring visitors into the home.

How likely would you be to recommend Parkview House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Caring staff who look after their residents as individuals, not as a group.
I'm always kept in touch as to what has been happening.
Clean rooms, activities on offer to whomsoever wants them and food served on time every day to establish a healthy routine. Well done.

How likely would you be to recommend Parkview House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff and day to day care are excellent.
My mother is severely sight impaired and finds life very boring. She can not join in many of the activities but would welcome more communication and conversation with staff members.
Cleanliness has been reported on various occasions. Comparatively minor matters made worse because of my mother's poor sight - getting teeth brushed, hair brushed and finding the bathroom cupboard.

How likely would you be to recommend Parkview House Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jasmine Pearson, Sales/Marketing at Parkview House Care Home responded to this review on 31 Jul 2017:

Thank you for your feedback! I personally ensure a member of staff contacts you to see how we can provide more appropriate activities for your Mother. If you need any further assistance with this matter please do not hesitate to get in contact!

In my opinion, Park View is a pleasant and happy environment. We are pleased with the level of personal care and the staff are caring and friendly. There seems to be enough to entertain the residents (quizzes, puzzles, skittles etc) to keep their minds active (I wonder if there could be a little more ie more frequently?). The hairdressing salon and visits from the masseur an the chiropodist are good for her well being.

How likely would you be to recommend Parkview House Care Home? Neither Unlikely or Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Jasmine Pearson, Sales/Marketing at Parkview House Care Home responded to this review on 17 Jul 2017:

Thank you for your feedback! We are happy to hear that you are pleased with the level of care and staffing. We really appreciate your thoughts and would like to reassure you that we have appointed a new Activities Coordinator whom has now produced and is implementing a new Activities plan for all residents. Please feel free to pop in at your convenience to have a look at the new Activities Log, which you will find in reception. If you have any further questions or queries, please let any member of staff know and we will be happy to help you further. Look forward to seeing you soon.

The purpose built modern care home is surrounded by beautiful well-maintained gardens. It is ideally situated next to a public park with excellent transport facilities and a large range of shops close by. There is space for visitor parking and the staff are well-trained, caring and sensitive to individual needs. Accommodation and food (choice of menu) are excellent. An activity coordinator has recently been appointed and safety and medication are well organised. A recent change of manager has seen further improvements.

How likely would you be to recommend Parkview House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Accommodation very good, carers are brilliant and the staff.
If I had to say one thing that is they need more activities.

How likely would you be to recommend Parkview House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jasmine Pearson, Sales/Marketing at Parkview House Care Home responded to this review on 10 Jul 2017:

Thank you for your response Loraine! We are really happy your mother in law is happy and settled here. Parkview now have a new member of staff managing activities therefor hope for this to change immediately. We have a new activities record placed in reception and would like to invite you to any of the upcoming events that have been put on to put your mind at ease in the future.

Management are always extremely helpful. There are many varied activities laid on and the person who does activities (I.e colouring, painting, reading etc) always tries to tailor them to the resident's needs and has a nice manner with the residents.

How likely would you be to recommend Parkview House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Ann

Ann Rogers

Job Title: Manager

Description:

I am the registered Home Manager with more than 18 years experience of caring for the elderly. I also have a diploma in Dementia Care I am passionate about creating a warm, caring and safe environment – a real home from home at Parkview House.
My simple philosophy is to encourage each resident to achieve whatever it is they still enjoy doing with our help. I like to build a close relationship with family and friends so that we have a good understanding of what will interest each resident. I also encourage the entire team to have daily contact with our residents, from the carers to the chef. Everyone has time for a chat! This involvement makes a big impact on life at Parkview House. Together, we have achieved the highest 3 Star Excellent Care Home accolade. Please do come along for a visit so I can welcome you in person and help to reassure you that we really do care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Parkview House Care Home