Parkview House Care Home

The home is clean and efficiently run. Staff are generally polite and prepared to respond to the needs of residents. A particular strength is the attempt to provide activities for the residents to keep their minds active.

I do feel the care, carers and kindness of the staff has greatly improved over the last 6-8 months, and in the last 3 months is even better. All the staff are good now and not just some of them.

The entertainment and interaction with residents is much, much better and long may it continue.

Mum is generally happy with her care. She says how nice and clean it is. Mums pleased and satisfied with her care - she has no complaints.

Very nice home for your loved ones.

Room for lots of improvements.

Very kind and caring staff. Nicely decorated inside and out. Clean rooms and personal items allowed on walls. Plenty of flowers and a pleasant garden. Various activities are offered to residents of the home and also outside. Good medical care is given - access to doctors and district nurse, hairdresser, chiropodist, and a head massage is all available. Day rooms are well laid out and not too crowded.

Parkview House Care Home provides a caring environment. My mother-in-law's physical needs are well provided for. She is allowed to take meals and to get up and retire at her own convenience. My mother in law does not take much advantage of the activities provided and we feel she could be encouraged to do this although ultimately this is her own choice. Her one complaint is that the tea is too weak!

I think the staff are very helpful, friendly and look after the residents well.

My husband has a rare type of dementia. The staff at Park View have been wonderful in supporting him and have taken a lot of care in learning about his illness. In addition, they have given me emotional support which has been much appreciated.

Overall, I am very happy with the care home and my mum has settled in extremely well here. The care staff are very sweet, effcient, helpful and kind. A few, however, are not very "warm" with the residents and do not interact very much with them other than doing the basics. The receptionist lady is lovely and so helpful and makes such a big difference to families.

My mum really enjoys her meals at Parkview and she looks very well. I do think that there should be more activities including singers, maybe dancers, entertainment trips to the coast? On a much more regular basis.

Mum had several short stays in Parkview for respite care, enjoyed her stays and was happy to return there as opposed to other care homes we had tried. We had at last found a "care home" that actually put an emphasis on care and where staff seem to work together alongside management.

Mum, unfortunately, broke her hip a year ago and needed 24hr care. Parkview found her a ground floor room, covered the hospital transition and supported her recovery needs while she was immobile, eventually getting her back on her feet. Mum's dementia, unfortunately, advanced quite quickly so she stayed on. She has been looked after very well and her changing needs taken into account.

Parkview staff are fantastic. Staff turnover seems to be low, allowing relationships to be built with residents as opposed to high attrition/contract staff I met in other homes. They are friendly and attentive to residents wants and needs. Mum is always dressed well, clean and happy when I visit, regardless of time of day. Mum certainly enjoyed the day activities last year, the seaside trip last summer was amazing and events such as the music entertainment days help bring visitors into the home.

Caring staff who look after their residents as individuals, not as a group.
I'm always kept in touch as to what has been happening.
Clean rooms, activities on offer to whomsoever wants them and food served on time every day to establish a healthy routine. Well done.

Staff and day to day care are excellent.
My mother is severely sight impaired and finds life very boring. She can not join in many of the activities but would welcome more communication and conversation with staff members.
Cleanliness has been reported on various occasions. Comparatively minor matters made worse because of my mother's poor sight - getting teeth brushed, hair brushed and finding the bathroom cupboard.

In my opinion, Park View is a pleasant and happy environment. We are pleased with the level of personal care and the staff are caring and friendly. There seems to be enough to entertain the residents (quizzes, puzzles, skittles etc) to keep their minds active (I wonder if there could be a little more ie more frequently?). The hairdressing salon and visits from the masseur an the chiropodist are good for her well being.

The purpose built modern care home is surrounded by beautiful well-maintained gardens. It is ideally situated next to a public park with excellent transport facilities and a large range of shops close by. There is space for visitor parking and the staff are well-trained, caring and sensitive to individual needs. Accommodation and food (choice of menu) are excellent. An activity coordinator has recently been appointed and safety and medication are well organised. A recent change of manager has seen further improvements.

Accommodation very good, carers are brilliant and the staff.
If I had to say one thing that is they need more activities.

Management are always extremely helpful. There are many varied activities laid on and the person who does activities (I.e colouring, painting, reading etc) always tries to tailor them to the resident's needs and has a nice manner with the residents.