Priory Residential Home Ltd

112 Priory Road, Noak Hill, Romford RM3 9AL
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9.9 64 Reviews
  • Priory Residential Home Ltd, Romford
The Priory residential home is located in a quiet neighbourhood 10 minutes from Romford town centre.

It is easily reached from London and offers attractive gardens and a conservatory area, as well rooms with plenty of light.

The Priory provides residential services to residents from East London and the Romford area, including those living with dementia and/or end of life care, in a homely environment.

The nearest underground station is Hornchurch on the District line, while mainline services are available from Harold Wood.

The home has a lovely homely feel and is warm and welcoming to all.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1315
  • RESPITE Self-Funded Residential Care: from £1415

Subject to care needs assessment

These prices are only a guideline, please contact Priory Residential Home Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kaye Payne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (1)

Parking

  • Adequate parking on the homes quiet residential road.

Priory Residential Home Ltd Reviews (64)

9.9

Priory Residential Home Ltd has a Review Score of 9.9 (9.874) out of 10, based on 18 reviews in the last 2 years.
Over all time Priory Residential Home Ltd has 64 reviews.

Overall Experience
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Reviewer Connection to Priory Residential Home Ltd
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Total of 64, showing 21-40
Review from Debra H (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Priory residential care home is an amazing place, it's hard to find the right words to praise it highly enough.
In every situation where the parent and child role reverses and you become responsible for finding your parents somewhere safe, it's hard to make that final decision. The biggest fear
is whether they will be cared for, The Priory dispelled all our concerns by being open, honest and transparent in every communication, visit and touch point. The staff are caring, attentive, and understanding. They're absolutely amazing and do a sterling job. I could name them individually, but it would probably use up the character limits to this post. Everyone goes above and beyond. I can't thank, praise or give enough commendations for this absolutely amazing residence.
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Review from D E (Friend of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Priory Residential Home is certainly a home. It is such a lovely homely place the manager, the deputy manager and administrator and every member of staff could not be more friendly and accommodating if they tried I visit regularly. The residents always looked clean and well cared for. The food looks
great. And most importantly the Priory make you feel like it is a home from home. I would recommend this place to anyone looking for somewhere caring to look after their loved ones
Reply from Nicky Cahill, Divisional Director at Priory Residential Home Ltd

Thank you for your kind comments. We aim to provide the very best for our residents and their families.

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Review from Nicola H (Daughter-in-law of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would certainly recommend The Priory Care Home for your loved ones.


All the staff there treat their residents with love and respect. They have a varied entertainments schedule and it is clear that they enjoy making their residents happy.


When my mother-in-law was a resident, she was always

well cared for and we were constantly kept informed of any health concerns and Doctors/District Nurses requested when needed. A care plan was discussed with us and our requests/concerns were valued and supported.


Not only did they look after my Mother in Law, but took time and effort to support my Father in Law, encouraging him to visit her however many times a week he could and to even have lunch cooked for him to enjoy with her. He often telephoned The Priory to enquire after her health and to say goodnight to her. They never once got annoyed with his constant calls but instead showed great compassion to him. Nothing was ever too much effort for them.

Reply from Emily Hocking, Regional Customer Relations Manager at Priory Residential Home Ltd

It's great to hear, not just how well your mother-in-law was looked after by the team but also your father-in-law. I will happily pass your review on to our team.

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Review from Linda H (Daughter of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum moved into the Priory earlier this year, this was a very difficult decision for me but I can honestly say all the staff took the time with us to ensure Mum felt happy. The staff always seem patient and friendly and have taken time to help Mum feel comfortable. When I visit, Mum is always clean
and her hair is brushed (these things mean a lot), they assist her with her food and give encouragement to eat and drink.
She has a lovely room which is always clean and tidy.
I always feel comfortable when I visit and the staff are always pleasant.
It's a family feeling home.
Hoping Covid disappears and we see more activities.
Would definitely recommend.
Reply from David Martins, National Sales Manager at Priory Residential Home Ltd

Thank you for your very kind response and for taking the time to review the home, we are happy you feel comfortable in the home and that you feel mum is well cared for.

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Review from Amanda P (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been very happy since moving into the care home. He is very well looked after, and we feel happy that he is safe here.
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Review from Marc I (Mother of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice, helpful staff.
Very attentive to Mum, she feels very comfortable here.
Enjoys the food and music nights.
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Review from Christine B (Daughter-in-law of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are always helpful and attentive. Happy atmosphere whenever I visit.
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Review from Susan S (Daughter of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum has been in the Priory Residential Home Ltd for four years now. She has been very well looked after and the staff are always cheerful. They are very good at keeping us informed when Mum has been unwell and what the doctors have said. The food is prepared on-site and seems nice. The entertainment
is a bit lacklustre although Mum does enjoy the singing. There is a good-sized garden which is nice to sit in and is mainly laid to lawn and shrubs. Would be nice to have some raised beds, which the more abled residents could help with plus a patio area with better access.
Reply from David Martins, National Sales Manager at Priory Residential Home Ltd

Thank you for your review, we note the comments around the entertainment and will review this going forward. We are glad that the communication is good, as well as the food and garden size.

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Review from Hayley R (Granddaughter of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the Priory and their standard of care and compassion. Every member of staff is friendly and approachable and take the time to get to know all the residents. The understanding and confidence they have given to my nan is outstanding and given her a new lease of life. The staff provide plenty
of activities and keep her entertained. Cannot thank the Priory enough and couldn't recommend a better place.
Reply from Subin Sebastian, Home Manager at Priory Residential Home Ltd

Thank you for taking the time to write a review. It is so rewarding for us all at The Priory to know that the care we give can enable such an improvement in the quality of our Resident's life, and we are delighted that you are so happy with our care.

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Review from C W (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very professional.
Very helpful.
Very caring.
Reply from Subin Sebastian, Home Manager at Priory Residential Home Ltd

Thank you for taking the time to review our home and for your positive comments which I will pass onto the team.

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Review from M W (Grandson of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care my Nan received at Priory Residential Home. All staff were kind, helpful, considerate, caring and made it a pleasant experience for me and for my Nan. In particular, at the very end, the staff were amazing. You have staff at your establishment that clearly care about their residents
and the role they play.
Reply from Subin Sebastian, Home Manager at Priory Residential Home Ltd

Thank you very much for the kind review and compliments which I shall pass onto the team. We are all honoured to have had the previlage to get to know your Nan. Thank you again for such kind words they mean so much to all the staff at The Priory .

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Review from Ian B (Son of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has recently moved into the home and has settled really well. this is due to the staff being so friendly and caring. The home itself is very friendly and welcoming. Very happy.
Reply from Emily Hocking, Customer Relations Manager at Priory Residential Home Ltd

It's great to hear that she's settled so well. Thank you for taking the time to share your experience so far, we will happily share this with our team.

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Review from J S (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at the home for two years - been very happy. The staff are lovely, helpful and Mum is always smiling. Recently there is a change in the atmosphere. Some of the staff have left, a change in management, staff shortages and they are running themselves into the ground. Yet they are all still
being wonderful to residents. Just worried more will leave. Management needs to look after the staff. I can see it and I'm only a visitor.
Reply from Subin Sebastian, Home Manager at Priory Residential Home Ltd

Thank you very much for the feedback. The Priory now has a full-time activity co-ordinator who joined us at the end of September.

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Review from Ian S (Son-in-law of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Priory is a clean, comfortable home. Always warm.
Residents are looked after well. Their clothes, underwear are kept clean and we are informed if new clothes are needed. Their hair and nail cutting are on a regular basis. Nail varnish is often a garish colour bit provides entertaining comments.
Daily
activities we believe are wavering. Although a full week's list is displayed, they may not be carried out.
Reply from Carla Sanders, Home Manager at Priory Residential Home Ltd

Thank you, Ian, for your feedback. I want to reassure you that activities in the home have been a huge drive. Sadly, due to our current activities workers ill health, we have invested in another activities worker who will be working on alternate days. This will now mean that planned activities are in place each day. I am sure over the next few weeks you will begin to see big changes!

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Review from H S (Husband of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has been welcoming from the start. From the manager supporting us and being incredibly caring to arrange a room and give us advice to all the staff who have helped. We love this home. The activities are amazing and my wife has never done so much.
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Review from Pauline C (Daughter of Resident) published on 16 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father resided at the Priory Care Home in Noak Hill, Romford, for almost two years. He was happy and well cared for by all members of the lovely kind, caring and cheerful staff throughout his stay. Lots of activities were on offer and visitors were always made to feel very welcome. I will always
recommend the Priory.
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Review from Brenda T (Daughter of Resident) published on 10 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has now been in The Priory for almost a year and we are very happy with her care. The staff treat her with dignity and are very caring. We can't complain about anything in the home as it almost feels like a home from home. She is very safe there and any problems that have arisen have been pointed
out to us immediately.


The staff, although extremely busy at all times, ensure that all the residents are cared for and I can honestly say that as we can no longer look after our mum any more, we feel relieved that our mum is in good hands.


We would be happy to recommend The Priory to anyone as we have been lucky to have found such a good caring residential home.

Reply from Carla Sanders, Registered Manager at Priory Residential Home Ltd

Thank you Brenda. It's a pleasure having your mum here. Thank you for your continued support.

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Review from Irene May S (Respite Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My two-week stay has been quite enjoyable. Everyone has been very kind. Although I've enjoyed my stay, two weeks is long enough. I would like to come back at some point again.
Reply from Carla Sanders, Registered Manager at Priory Residential Home Ltd

Irene - it was an absolute pleasure to have you in our home. Take care and you are welcome back any time xx

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Review from Ann D (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this care home are wonderful, nothing is ever too much trouble. The residents are treated with love and care and they do all they can to entertain them. The food is superb and the home clean and smells nice!
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Review from Lisa L (Granddaughter of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Nan and Grandad became residents here earlier this year. My whole family have been extremely happy with the care they are receiving. All members of the staff are helpful and obviously love their jobs. This is reflected in the way the residents respond to the staff and the smiles on their faces.
The effort that is put into activities is brilliant.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Priory Residential Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Priory Residential Home Ltd is calculated as follows: ( (175 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 199 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Residential Home Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (1)

Kaye

Kaye Payne

Job Title: Home Manager Joined: 2019

"I have been at The Priory care home since 2019 and worked in the care industry since 2004.


We pride ourselves at The Priory on providing a home away from home environment for our residents and being one big happy family. I am very fortunate to work with a hugely dedicated and passionate team of staff  who are all committed to providing the very best person-centred care for each and every one of our residents."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Residential Home Ltd to verify any information. View our terms and conditions. Priory Residential Home Ltd has an Enhanced Service - more info.