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- Priory Residential Home Ltd

staff are helpful and obviously love their jobsLisa L(Granddaughter of Resident/Service User)

The food is superb and the home clean and smells nice!Ann D(Daughter of Resident/Service User)

we have been lucky to have found such a good caring residential homeBrenda T(Daughter of Resident/Service User)

staff are helpful and obviously love their jobsLisa L(Granddaughter of Resident/Service User)

The food is superb and the home clean and smells nice!Ann D(Daughter of Resident/Service User)

we have been lucky to have found such a good caring residential homeBrenda T(Daughter of Resident/Service User)

The Priory residential home is located in a quiet neighbourhood 10 minutes from Romford town centre.
It is easily reached from London and offers attractive gardens and a conservatory area, as well rooms with plenty of light.
The Priory provides residential services to residents from East London and the Romford area, including those living with dementia and/or end of life care, in a homely environment.
The nearest underground station is Hornchurch...
Care Provided by Priory Residential Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Subject to care needs assessment
The price(s) shown are provided by the care home. Contact Priory Residential Home Ltd for full pricing details and T&Cs.
Contact Priory Residential Home Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Advinia Healthcare Ltd
- Private Owned
Person in charge
- Kaye Payne (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 1
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (1)
Parking
- Adequate parking on the homes quiet residential road.
Priory Residential Home Ltd Reviews (68)
Priory Residential Home Ltd has a Review Score of 9.8 (9.821) out of 10, based on 18 reviews in the last 2 years.
Over all time Priory Residential Home Ltd has 68 reviews.
The staff at The Priory have been wonderful in communicating with me on both the telephone and my visits to the home. They couldn't be more helpful. My aunt is in The Priory for respite care but it is thought she will likely remain once all assessments are completed. She likes the conservatory, which has a nice outlook of the garden.
Thank you so much for your lovely review which we will share with the staff team. Best wishes.
We have no trouble with the Priory Residential Home, all so helpful if you need to talk to anyone.
Thank you very much for your lovely review and ratings. Best wishes from all at The Priory.
As well as being friendly, there is a very very good balance, calming and relaxing atmosphere. It’s an amazing care home.
Thank you all, so very much.
Hello and thank you very much for your lovely review. It is very pleasing to hear that you and the family feel well supported at Priory Care Home. We have a wonderful staff team and on behalf of them all we really appreciate your kind comments. It is always our aim to provide a happy home from home atmosphere where everyone feels welcome and comfortable. Thanks again and best wishes.
The management handle situations with care and tact which I have had first-hand experience with as my father has proved to be quite challenging.
The food always looks nice and well presented in a timely fashion.
The care staff are so friendly and approachable. Would and have recommended Priory Residential Home to other people. Keep up the good work!
In every situation where the parent and child role reverses and you become responsible for finding your parents somewhere safe, it's hard to make that final decision. The biggest fear is whether they will be cared for, The Priory dispelled all our concerns by being open, honest and transparent in every communication, visit and touch point. The staff are caring, attentive, and understanding. They're absolutely amazing and do a sterling job. I could name them individually, but it would probably use up the character limits to this post. Everyone goes above and beyond. I can't thank, praise or give enough commendations for this absolutely amazing residence.
Priory Residential Home is certainly a home. It is such a lovely homely place the manager, the deputy manager and administrator and every member of staff could not be more friendly and accommodating if they tried I visit regularly. The residents always looked clean and well cared for. The food looks great. And most importantly the Priory make you feel like it is a home from home. I would recommend this place to anyone looking for somewhere caring to look after their loved ones
Thank you for your kind comments. We aim to provide the very best for our residents and their families.
I would certainly recommend The Priory Care Home for your loved ones.
All the staff there treat their residents with love and respect. They have a varied entertainments schedule and it is clear that they enjoy making their residents happy.
When my mother-in-law was a resident, she was always well cared for and we were constantly kept informed of any health concerns and Doctors/District Nurses requested when needed. A care plan was discussed with us and our requests/concerns were valued and supported.
Not only did they look after my Mother in Law, but took time and effort to support my Father in Law, encouraging him to visit her however many times a week he could and to even have lunch cooked for him to enjoy with her. He often telephoned The Priory to enquire after her health and to say goodnight to her. They never once got annoyed with his constant calls but instead showed great compassion to him. Nothing was ever too much effort for them.
It's great to hear, not just how well your mother-in-law was looked after by the team but also your father-in-law. I will happily pass your review on to our team.
She has a lovely room which is always clean and tidy.
I always feel comfortable when I visit and the staff are always pleasant.
It's a family feeling home.
Hoping Covid disappears and we see more activities.
Would definitely recommend.
Thank you for your very kind response and for taking the time to review the home, we are happy you feel comfortable in the home and that you feel mum is well cared for.
Dad has been very happy since moving into the care home. He is very well looked after, and we feel happy that he is safe here.
Very attentive to Mum, she feels very comfortable here.
Enjoys the food and music nights.
Staff are always helpful and attentive. Happy atmosphere whenever I visit.
My Mum has been in the Priory Residential Home Ltd for four years now. She has been very well looked after and the staff are always cheerful. They are very good at keeping us informed when Mum has been unwell and what the doctors have said. The food is prepared on-site and seems nice. The entertainment is a bit lacklustre although Mum does enjoy the singing. There is a good-sized garden which is nice to sit in and is mainly laid to lawn and shrubs. Would be nice to have some raised beds, which the more abled residents could help with plus a patio area with better access.
Thank you for your review, we note the comments around the entertainment and will review this going forward. We are glad that the communication is good, as well as the food and garden size.
Cannot fault the Priory and their standard of care and compassion. Every member of staff is friendly and approachable and take the time to get to know all the residents. The understanding and confidence they have given to my nan is outstanding and given her a new lease of life. The staff provide plenty of activities and keep her entertained. Cannot thank the Priory enough and couldn't recommend a better place.
Thank you for taking the time to write a review. It is so rewarding for us all at The Priory to know that the care we give can enable such an improvement in the quality of our Resident's life, and we are delighted that you are so happy with our care.
Very helpful.
Very caring.
Thank you for taking the time to review our home and for your positive comments which I will pass onto the team.
Cannot fault the care my Nan received at Priory Residential Home. All staff were kind, helpful, considerate, caring and made it a pleasant experience for me and for my Nan. In particular, at the very end, the staff were amazing. You have staff at your establishment that clearly care about their residents and the role they play.
Thank you very much for the kind review and compliments which I shall pass onto the team. We are all honoured to have had the previlage to get to know your Nan. Thank you again for such kind words they mean so much to all the staff at The Priory .
Mum has recently moved into the home and has settled really well. this is due to the staff being so friendly and caring. The home itself is very friendly and welcoming. Very happy.
It's great to hear that she's settled so well. Thank you for taking the time to share your experience so far, we will happily share this with our team.
Mum has been at the home for two years - been very happy. The staff are lovely, helpful and Mum is always smiling. Recently there is a change in the atmosphere. Some of the staff have left, a change in management, staff shortages and they are running themselves into the ground. Yet they are all still being wonderful to residents. Just worried more will leave. Management needs to look after the staff. I can see it and I'm only a visitor.
Thank you very much for the feedback. The Priory now has a full-time activity co-ordinator who joined us at the end of September.
Residents are looked after well. Their clothes, underwear are kept clean and we are informed if new clothes are needed. Their hair and nail cutting are on a regular basis. Nail varnish is often a garish colour bit provides entertaining comments.
Daily activities we believe are wavering. Although a full week's list is displayed, they may not be carried out.
Thank you, Ian, for your feedback. I want to reassure you that activities in the home have been a huge drive. Sadly, due to our current activities workers ill health, we have invested in another activities worker who will be working on alternate days. This will now mean that planned activities are in place each day. I am sure over the next few weeks you will begin to see big changes!
This home has been welcoming from the start. From the manager supporting us and being incredibly caring to arrange a room and give us advice to all the staff who have helped. We love this home. The activities are amazing and my wife has never done so much.
My Father resided at the Priory Care Home in Noak Hill, Romford, for almost two years. He was happy and well cared for by all members of the lovely kind, caring and cheerful staff throughout his stay. Lots of activities were on offer and visitors were always made to feel very welcome. I will always recommend the Priory.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Priory Residential Home Ltd.
There are no upcoming events for Priory Residential Home Ltd.
Awards / Recognitions (22)
- 28 Feb 2019Recipient: Advinia Healthcare Ltd
- 16 Nov 2018Recipient: Priory Residential Home Ltd
- 31 Jul 2017Recipient: Priory Residential Home Ltd
Accreditations
There are no accreditations posted yet for Priory Residential Home Ltd.
Meet the Team (1)

"I have been at The Priory care home since 2019 and worked in the care industry since 2004.
We pride ourselves at The Priory on providing a home away from home environment for our residents and being one big happy family. I am very fortunate to work with a hugely dedicated and passionate team of staff who are all committed to providing the very best person-centred care for each and every one of our residents."
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