Priory Residential Home Ltd

The staff at The Priory have been wonderful in communicating with me on both the telephone and my visits to the home. They couldn't be more helpful. My aunt is in The Priory for respite care but it is thought she will likely remain once all assessments are completed. She likes the conservatory, which has a nice outlook of the garden.

We have no trouble with the Priory Residential Home, all so helpful if you need to talk to anyone.

Thank you all, so very much.

The care staff are so friendly and approachable. Would and have recommended Priory Residential Home to other people. Keep up the good work!

In every situation where the parent and child role reverses and you become responsible for finding your parents somewhere safe, it's hard to make that final decision. The biggest fear is whether they will be cared for, The Priory dispelled all our concerns by being open, honest and transparent in every communication, visit and touch point. The staff are caring, attentive, and understanding. They're absolutely amazing and do a sterling job. I could name them individually, but it would probably use up the character limits to this post. Everyone goes above and beyond. I can't thank, praise or give enough commendations for this absolutely amazing residence.

Priory Residential Home is certainly a home. It is such a lovely homely place the manager, the deputy manager and administrator and every member of staff could not be more friendly and accommodating if they tried I visit regularly. The residents always looked clean and well cared for. The food looks great. And most importantly the Priory make you feel like it is a home from home. I would recommend this place to anyone looking for somewhere caring to look after their loved ones

I would certainly recommend The Priory Care Home for your loved ones.

All the staff there treat their residents with love and respect. They have a varied entertainments schedule and it is clear that they enjoy making their residents happy.

When my mother-in-law was a resident, she was always well cared for and we were constantly kept informed of any health concerns and Doctors/District Nurses requested when needed. A care plan was discussed with us and our requests/concerns were valued and supported.

Not only did they look after my Mother in Law, but took time and effort to support my Father in Law, encouraging him to visit her however many times a week he could and to even have lunch cooked for him to enjoy with her. He often telephoned The Priory to enquire after her health and to say goodnight to her. They never once got annoyed with his constant calls but instead showed great compassion to him. Nothing was ever too much effort for them.

Would definitely recommend.

Dad has been very happy since moving into the care home. He is very well looked after, and we feel happy that he is safe here.

Enjoys the food and music nights.

Staff are always helpful and attentive. Happy atmosphere whenever I visit.

My Mum has been in the Priory Residential Home Ltd for four years now. She has been very well looked after and the staff are always cheerful. They are very good at keeping us informed when Mum has been unwell and what the doctors have said. The food is prepared on-site and seems nice. The entertainment is a bit lacklustre although Mum does enjoy the singing. There is a good-sized garden which is nice to sit in and is mainly laid to lawn and shrubs. Would be nice to have some raised beds, which the more abled residents could help with plus a patio area with better access.

Cannot fault the Priory and their standard of care and compassion. Every member of staff is friendly and approachable and take the time to get to know all the residents. The understanding and confidence they have given to my nan is outstanding and given her a new lease of life. The staff provide plenty of activities and keep her entertained. Cannot thank the Priory enough and couldn't recommend a better place.

Very caring.

Cannot fault the care my Nan received at Priory Residential Home. All staff were kind, helpful, considerate, caring and made it a pleasant experience for me and for my Nan. In particular, at the very end, the staff were amazing. You have staff at your establishment that clearly care about their residents and the role they play.

Mum has recently moved into the home and has settled really well. this is due to the staff being so friendly and caring. The home itself is very friendly and welcoming. Very happy.

Mum has been at the home for two years - been very happy. The staff are lovely, helpful and Mum is always smiling. Recently there is a change in the atmosphere. Some of the staff have left, a change in management, staff shortages and they are running themselves into the ground. Yet they are all still being wonderful to residents. Just worried more will leave. Management needs to look after the staff. I can see it and I'm only a visitor.

Daily activities we believe are wavering. Although a full week's list is displayed, they may not be carried out.

This home has been welcoming from the start. From the manager supporting us and being incredibly caring to arrange a room and give us advice to all the staff who have helped. We love this home. The activities are amazing and my wife has never done so much.

My Father resided at the Priory Care Home in Noak Hill, Romford, for almost two years. He was happy and well cared for by all members of the lovely kind, caring and cheerful staff throughout his stay. Lots of activities were on offer and visitors were always made to feel very welcome. I will always recommend the Priory.