Priory Residential Home Ltd

112 Priory Road, Noak Hill, Romford RM3 9AL

Priory Residential Home Ltd, Romford, London
Priory Residential Home Ltd, Romford, London
Priory Residential Home Ltd, Romford, London

The Priory residential home is located in a quiet neighbourhood 10 minutes from Romford town centre.

It is easily reached from London and offers attractive gardens and a conservatory area, as well rooms with plenty of light.

The Priory provides residential services to residents from East London and the Romford area, including those living with dementia and/or end of life care, in a homely environment.

The nearest underground station is Hornchurch on the District line, while mainline services are available from Harold Wood.

The home has a lovely homely feel and is warm and welcoming to all.

Group: Advinia Healthcare Ltd

Person in charge: Carla Sanders (Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 23

Shared Rooms: 1

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £650 – £1300

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

There is adequate parking on the homes quiet residential road.

Latest Care Quality Commission* Report on Priory Residential Home Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 31 May 2017

Good day everyone, we have a medium sized, ground floor single room with en-suite available prices starts from £650 per week. Please contact us for more details.

Reviews

9.4 Priory Residential Home Ltd has a Review Score of 9.4 (9.355)

The Review Score of 9.4 (maximum of 10) for Priory Residential Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Priory Residential Home Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.355 for Priory Residential Home Ltd is calculated as follows: ( (138 Excellents x 5) + (96 Goods x 4) + (37 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 273 Ratings = 4.355

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Priory Residential Home Ltd is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Priory Residential Home Ltd?

  • Extremely LIKELY
    19
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Priory Residential Home Ltd

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

Great staff and attention to detail very good.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I wish to express our thanks to the staff at the home for the excellent care given to our mother during her stay here.
Many thanks

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are lovely and I appreciate everything they all do for my aunt.
I've seen first hand the care and kindness of the staff and just wanted to say a massive thank you. It really is nice to know how well she is cared for - I'm grateful that she's in such good hands. Thanks to you all.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

We are very pleased with The Priory, with all the activities and care that mum has. Mum is very happy to be there and enjoys all what she does. Sometimes not very happy with the night staff, have told them not to do mum's hair - we do it every week, wash and set.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I live in the US so only see my mother once a year. My mother has been a resident for 7 years, she is happy at the Priory. I have always found the staff and management extremely helpful and caring towards my mother.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The care in the home is excellent and all the staff I have had dealings with have been very good. My mother is content and cared for and that is the important thing.
My only criticism is the overall condition of the The Priory is it's 'Shabby' I appreciate that at the moment they are having some decorating done to try and improve.
Above all the care is very good.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My grandma came to stay at Priory Residential Home on a temporary basis as was going to move her closer to home. But as Priory Residential Home is such a good home and my grandma is being so well looked after we have decided for her to stay at Priory. Staff are all lovely and very helpful. Home is very welcoming. All round- superb care! Thank you.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very impressed with this care home, they have looked after my mum for nearly 2 years. Sadly she has just passed away. The last 6 months have been very hard as she deteriorated by not walking, then not eating, they tried so hard to feed her with extra cream etc. in her food and drinks but sadly she gave up eating. All staff are very caring.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My late father was a resident of The Priory from the 29th of May 2013 until 5/7/2015.
My father had vascular dementia, I would go up and see him along with our dog. When I saw him at the care home he was well looked after he was treated with dignity, respect and if there was any type of problem or emergency, the care home would notify me straight away to inform me what has happened.
The management staff and care staff are very patient and understanding and very supportive of the residents and the family. The overall care that my father received was very good and I cannot fault the care home at all. I can't thank them enough for everything they did, looking after my father and supporting him, myself and the family.

How likely would you be to recommend Priory Residential Home Ltd? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My father has been here almost 2 months now. He arrived from hospital in a poor state, unable to walk, bordering on palliative care needs. He is now far more aware, feeding myself, he stands albeit aided, but no longer requires a winch. His diet is stabilised and he no longer needs insulin. His overall health and well-being is much improved. There have been mistakes but they have come with admission - apology and correction. Thank you.

How likely would you be to recommend Priory Residential Home Ltd? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

My mum has been here for several years and she is very happy here and speaks highly of the staff etc which makes us happy.

How likely would you be to recommend Priory Residential Home Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We are very happy with the care mum is receiving. She is herself happy and always clean and tidy when we come to visit. The staff are always friendly and answer any queries we have. The meals always appear to be appetising and mum has no problem finishing them off.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Overall I think the care is good, but sometimes the care plan doesn't seem to be adhered to. The food and washing (clothing) a very good service.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

I enjoy coming to the Priory Residential Home to see my friend and her friends that sit in the conservatory, I come every Friday for 2 hrs, the staff are very kind.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Care is generally very good and food very good.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Poor

Very friendly, kind, lots of staff always well maintained and good overall.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We would like to praise every single carer. They are caring and compassionate towards mum and to us as her family. The home is spotless and the rooms are kept warm and comfortable. Our only comment would be around retention of staff, some really good staff have been lost and the gap of an activity worker had a big impact on mum's mood.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I am quite happy with mum living at the Priory Care Home. Mum seems quite happy and relaxed and enjoys any entertainment provided.

How likely would you be to recommend Priory Residential Home Ltd? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I'm fine with the way that my wife is treated in every aspect.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

On my visits to see my Nan at The Priory I have been very satisfied with the care that she receives. The food is also of a very high standard. When I leave the home I have no worries which is a real comfort. Sometimes I feel when I call I could be given more information about how she is, but I understand I'm not next of kin so its difficult for the staff to give me too much information.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The home is very good, the staff are all very friendly. They do need more activities but I know they are recruiting for another activities person.

My mum has lived in the home since September 2009 and is very happy there.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Priory is an excellent care home and I wouldn't hesitate to recommend it. All the staff are patience and caring.
The room my mother has was large and very comfortable. During the short period when she was having 'end of life' care a specialist bed was brought in. She was treated with dignity.
Mum settled in fairly quickly and joined in with some activities.
The Priory was always clean and tidy. The food was excellent.
Very pleased that mum spent her last few months in a safe and secure environment.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was in Priory Residential Home from January 2015 until November 2015. She was kept safe clean and nourished in a caring environment. All the staff were caring and concerned when mum started to go downhill. She wasn't eating and they changed her diet accordingly to complan and soft food. They were quick to get medical assistance when necessary I would definitely recommend Priory Residential Home if you were looking for a home for your parents or loved one.

How likely would you be to recommend Priory Residential Home Ltd? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

May 2017

CQC 2017

Recipient: Priory Residential Home Ltd

Date: Wednesday 31 May 2017

more details

January 2017

Employee of the Month

Recipient: Priory Residential Home Ltd

Date: Wednesday 18 Jan 2017

more details

October 2016

January 2016

Heart of Gold Awards

Recipient: Priory Residential Home Ltd

Date: Friday 15 Jan 2016

more details

November 2015

February 2015

November 2014

August 2014

Garden Competition

Recipient: Priory Residential Home Ltd

Date: Tuesday 26 Aug 2014

more details

June 2014

Employee of the month

Recipient: Priory Residential Home Ltd

Date: Wednesday 25 Jun 2014

more details

Job Vacancies

Staff Profiles

Carla

Carla Sanders

Job Title: Registered Home Manager

Joined: 2013

Description:

Working for many years within a learning disabilities environment gave me a true love of working in care. I had worked with young people firstly and then decided to move onto working with older adults.

I love my working life and have undertaken so many courses to better my knowledge. this has included a BA hons in Health and Social Care, CMI Level 5 Diploma in Leadership and Management, MAPA, administering Buccal Midazolam, Epilepsy, Autism, Dementia and sign language as well as being a qualified trainer.

I am a self motivated person who enjoys learning and using these skills to improve the lives of my residents.

I am now studying for Masters and would one day like to do a PhD in health/dementia care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Priory Residential Home Ltd