Priory Residential Home Ltd

112 Priory Road, Noak Hill, Romford RM3 9AL
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9.9 64 Reviews
  • Priory Residential Home Ltd, Romford
The Priory residential home is located in a quiet neighbourhood 10 minutes from Romford town centre.

It is easily reached from London and offers attractive gardens and a conservatory area, as well rooms with plenty of light.

The Priory provides residential services to residents from East London and the Romford area, including those living with dementia and/or end of life care, in a homely environment.

The nearest underground station is Hornchurch on the District line, while mainline services are available from Harold Wood.

The home has a lovely homely feel and is warm and welcoming to all.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1315
  • RESPITE Self-Funded Residential Care: from £1415

Subject to care needs assessment

These prices are only a guideline, please contact Priory Residential Home Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kaye Payne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (1)

Parking

  • Adequate parking on the homes quiet residential road.

Priory Residential Home Ltd Reviews (64)

9.9

Priory Residential Home Ltd has a Review Score of 9.9 (9.874) out of 10, based on 18 reviews in the last 2 years.
Over all time Priory Residential Home Ltd has 64 reviews.

Overall Experience
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Reviewer Connection to Priory Residential Home Ltd
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Total of 64, showing 1-20
Review from Mark H (Brother of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always been made welcome. Friendly & cooperative. Staff keep me in touch of any needs or requirements for the resident. Room is decent condition. Facilities are clean and comfortable. Clothes are cleaned regularly.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank-you for your review and we are delighted to hear that you feel so welcome and part of the family at The Priory, Best wishes

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Review from D W (Son of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly everyone is so Welcoming, so Helpful & Great with my Dad whether it's a basic carer or manager they've all been so helpful & personal with my Dad's needs and i couldn't wish for more.
Thank you so much
Regards
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

We really appreciate your review and kind words of praise for the team. We are thrilled that you are so pleased with the care and service your dad receives at The Priory. Best wishes

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Review from Robert W (Brother of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service throughout staff very patient and caring in every aspect above and beyond .My brother seems so relaxed every visit I make speaks very highly about his care nothing is to much to make him comfortable
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

We are delighted that your brother is so happy at The Priory and thank-you very much for sharing his positive experience. Best wishes.

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Review from Janet M (Friend of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
i am a very close friend of the family so have been involved from the start.
the home were so very welcoming and the staff felt like family at a very early stage. We asked our friend (the resident) did he want to come home he replied no its nice and peaceful here ..the staff are lovely. That was
enough for my friend (wife) to know. Its her i feel im looking after now and not her husband.
Highly recommend The Priory
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank-you so much for your review and recommendation. Best wishes

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Review from A W (Wife of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband went 2wks ago for respite has been very happy a n d settled quickly myself his wife feels redundant and missing him dreadfully when I said how do you feel about staying as I'm now finding it to hard to manage you at home he said as long as your OK I would love to stay here it's very peaceful
I don't need to come home as you can image for months of struggling to look after him I needn't have lost so many tears & heartache but pleased I'm only grieving for myself & not him .
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank-you so much for your sharing your experience and whilst we are delighted that your dear husband has settled in so well we would also like to reassure you that our door is always open and so should he stay with us long term you are more than welcome to visit at any time and be part of the big family at The Priory. Feel free to pop into the reception office and we can discuss how we can assist you during this difficult transition. We are here to help! Best wishes.

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Review from Gary L (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff & management, amazed by their care and commitment. The staff are excellent, always busy having fun with the residents, and looking after their requirements.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank-you so much for your lovely review and kind words which we will share with the team. Best wishes.

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Review from Jacqueline L (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers and office staff are a great friendly team and the Priory is a lovely home where the needs of the residents are met comfortably, I feel that although the care needs are met the staff and residents enjoy banter, jokes and chats which is always lovely like one big family
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank-you very much for your review. We love having a homely and welcoming atmosphere at the Priory so it is lovely to hear your kind words. Best wishes

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Review from T G (Daughter of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a great place, the room is lovely, big and very clean and bright. The staff are very friendly. The admin is a lovely lady, made mum feel very welcome and myself. I know I don't need to worry about my mum's welfare. I know she's in very capable hands. I know it's early days as mum only just moved
in.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank-you so much for your lovely review and for choosing The Priory as your mum's new home. We are delighted that she is settling in so well and that you and the family are re-assured that she is safe and being well cared for. Best wishes.

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Review from Dean S (Friend of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Priory is a great care home and well looked after and happy residents. The staff are very friendly and the management team are superb. The meals are great and excellent. Warm colours within the home rooms and all areas.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you so much for your lovely review. We will share your kind comments with the team. Best wishes

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Review from Julie C (Friend of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is our second visit to our elderly neighbour who has moved in since August. The home is spotless and the staff are amazing. Nothing is too much trouble. Thoroughly recommend this home to anyone with an elderly relative who needs a lovely place to live.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you so much for your review and recommendation. We will pass on your compliments to the team. Best wishes.

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Review from Ellen c (Mother of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything is excellent, would not have any bad things to say about the Priory Residential Home. All the staff are excellent with everybody. The staff have done really well looking after my mum in the care home and they are very welcoming when they let you in the door of the home.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you so much for your lovely review. Best wishes to you, mum and the whole family.

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Review from Helen B (Aunt of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My niece has been in the Priory since April 2023. The staff and care are excellent. Her health has been deteriorating rapidly in the last few months. The staff are amazing. Nothing is too much trouble.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you very much for your review. It's great to hear that you are happy with the staff and the care at The Priory. We will share your kind comments with the team. Best wishes.

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Review from William F (Son of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at the Priory since October 2023. She has advanced dementia and initially struggled to adapt. She had a number of problematic issues, however, the staff remained supportive and helpful throughout. I am very pleased to say that she has now settled in very well and is enjoying
her time at the Priory. All the staff do their very best to make the Priory a home from home for the residents.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you very much for taking the time to leave a review. It is very pleasing to hear that your mum has settled in and is enjoying living at the Priory. We always strive to nurture a 'home from home' environment for the Residents and their families. Best wishes.

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Review from A W (Uncle of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've visited the resident 3 times since she was accepted into the home. Each time staff are polite and helpful. It is always tidy and clean and a nice atmosphere. Security is very well maintained and kept safe. It's a nice, friendly place to visit and she is very happy being there.
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Review from S D (Daughter-in-law of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law spent 3 weeks here in respite care, she enjoyed her time here stating everyone was very nice and she was well looked after, a proper home from home.
Would not hesitate to recommend it, everyone was very friendly and professional, Thank you.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you very much for your review and recommendation. We are delighted that your mother-in-law enjoyed her stay! Best wishes.

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Review from Sharon B (Niece of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Priory have been wonderful in communicating with me on both the telephone and my visits to the home. They couldn't be more helpful. My aunt is in The Priory for respite care but it is thought she will likely remain once all assessments are completed. She likes the conservatory, which
has a nice outlook of the garden.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you so much for your lovely review which we will share with the staff team. Best wishes.

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Review from D S (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been recently placed in Priory and I was really very concerned as to how she would settle in due to some very emotional/difficult times in her life over the last year.
I needn’t have worried, so far, she has settled really well with the staff around making a massive difference. She loves
her room which fits her particular needs well and these were considered when allocating this room for her. She is very happy and content so thank you to all of the staff for this and long may it continue!
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank-you so much for your review and we are absolutely delighted that your mum has settled in so well at The Priory.

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Review from Margaret S (Mother of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have no trouble with the Priory Residential Home, all so helpful if you need to talk to anyone.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you very much for your lovely review and ratings. Best wishes from all at The Priory.

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Review from Lynnette G (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very family-orientated feel within the home. All staff are professional and very supportive of family members too.
As well as being friendly, there is a very very good balance, calming and relaxing atmosphere. It’s an amazing care home.
Thank you all, so very much.
Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Hello and thank you very much for your lovely review. It is very pleasing to hear that you and the family feel well supported at Priory Care Home. We have a wonderful staff team and on behalf of them all we really appreciate your kind comments. It is always our aim to provide a happy home from home atmosphere where everyone feels welcome and comfortable. Thanks again and best wishes.

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Review from Janet B (Daughter of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have been at Priory Residential Home for a year now. I am very happy with the care that they receive and the interaction between the care staff and myself.
The management handle situations with care and tact which I have had first-hand experience with as my father has proved to be quite
challenging.
The food always looks nice and well presented in a timely fashion.
The care staff are so friendly and approachable. Would and have recommended Priory Residential Home to other people. Keep up the good work!
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Priory Residential Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Priory Residential Home Ltd is calculated as follows: ( (175 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 199 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Residential Home Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (1)

Kaye

Kaye Payne

Job Title: Home Manager Joined: 2019

"I have been at The Priory care home since 2019 and worked in the care industry since 2004.


We pride ourselves at The Priory on providing a home away from home environment for our residents and being one big happy family. I am very fortunate to work with a hugely dedicated and passionate team of staff  who are all committed to providing the very best person-centred care for each and every one of our residents."

Frequently Asked Questions about Priory Residential Home Ltd

What types of Care is Priory Residential Home Ltd registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Priory Residential Home Ltd have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Priory Residential Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Priory Residential Home Ltd to the centre of Romford?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Residential Home Ltd to verify any information. View our terms and conditions. Priory Residential Home Ltd has an Enhanced Service - more info.