Priory Residential Home Ltd

112 Priory Road, Noak Hill, Romford RM3 9AL
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9.9 64 Reviews
  • Priory Residential Home Ltd, Romford
The Priory residential home is located in a quiet neighbourhood 10 minutes from Romford town centre.

It is easily reached from London and offers attractive gardens and a conservatory area, as well rooms with plenty of light.

The Priory provides residential services to residents from East London and the Romford area, including those living with dementia and/or end of life care, in a homely environment.

The nearest underground station is Hornchurch on the District line, while mainline services are available from Harold Wood.

The home has a lovely homely feel and is warm and welcoming to all.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1315
  • RESPITE Self-Funded Residential Care: from £1415

Subject to care needs assessment

These prices are only a guideline, please contact Priory Residential Home Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kaye Payne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (1)

Parking

  • Adequate parking on the homes quiet residential road.

Priory Residential Home Ltd Reviews (64)

9.9

Priory Residential Home Ltd has a Review Score of 9.9 (9.874) out of 10, based on 18 reviews in the last 2 years.
Over all time Priory Residential Home Ltd has 64 reviews.

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Reviewer Connection to Priory Residential Home Ltd
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Review from Samantha W (Daughter-in-law of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall this care home is superb.
Initially, my father in law was meant to go somewhere closer to his home for respite but, upon arrival, we realised this wasn't appropriate and contacted the Priory Care Home as it was only up the road from our house (me and son).
Initially, we only wanted advice
and costings but within 24 hours my father in law was settling in for his 7-night stay, the manager made the process so easy.
The residents including my father in law are all well looked after and there is nothing the staff won't do to help.
All in all, I would have no hesitation to send my father in law back on holiday (respite break) to this lovely, lovely care home.
Sensory room, lounge and conservatory are beyond lovely and the residents' rooms are very homely!
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Review from Valerie S (Daughter of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was very good and helped every day. I would recommend to anyone who wants a care home.
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Review from David W (Son of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff and attention to detail very good.
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Review from Robert W (Son of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to express our thanks to the staff at the home for the excellent care given to our mother during her stay here.
Many thanks
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Review from Lisa (Great-Niece of Resident) published on 10 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are lovely and I appreciate everything they all do for my aunt.
I've seen first hand the care and kindness of the staff and just wanted to say a massive thank you. It really is nice to know how well she is cared for - I'm grateful that she's in such good hands. Thanks to you all.
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Review from D M (Daughter of Resident) published on 6 February 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care in the home is excellent and all the staff I have had dealings with have been very good. My mother is content and cared for and that is the important thing.
My only criticism is the overall condition of the The Priory is it's 'Shabby' I appreciate that at the moment they are having some decorating
done to try and improve.
Above all the care is very good.
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Review from Valerie S (Daughter of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with The Priory, with all the activities and care that mum has. Mum is very happy to be there and enjoys all what she does. Sometimes not very happy with the night staff, have told them not to do mum's hair - we do it every week, wash and set.
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Review from Robert B (Son of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live in the US so only see my mother once a year. My mother has been a resident for 7 years, she is happy at the Priory. I have always found the staff and management extremely helpful and caring towards my mother.
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Review from Nicola T (Granddaughter of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma came to stay at Priory Residential Home on a temporary basis as was going to move her closer to home. But as Priory Residential Home is such a good home and my grandma is being so well looked after we have decided for her to stay at Priory. Staff are all lovely and very helpful. Home is very
welcoming. All round- superb care! Thank you.
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Review from Christine S (Daughter of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with this care home, they have looked after my mum for nearly 2 years. Sadly she has just passed away. The last 6 months have been very hard as she deteriorated by not walking, then not eating, they tried so hard to feed her with extra cream etc. in her food and drinks but sadly
she gave up eating. All staff are very caring.
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Review from Susan (Daughter of Resident) published on 23 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My late father was a resident of The Priory from the 29th of May 2013 until 5/7/2015.
My father had vascular dementia, I would go up and see him along with our dog. When I saw him at the care home he was well looked after he was treated with dignity, respect and if there was any type of problem or
emergency, the care home would notify me straight away to inform me what has happened.
The management staff and care staff are very patient and understanding and very supportive of the residents and the family. The overall care that my father received was very good and I cannot fault the care home at all. I can't thank them enough for everything they did, looking after my father and supporting him, myself and the family.
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Review from J H (Son of Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been here almost 2 months now. He arrived from hospital in a poor state, unable to walk, bordering on palliative care needs. He is now far more aware, feeding myself, he stands albeit aided, but no longer requires a winch. His diet is stabilised and he no longer needs insulin. His overall
health and well-being is much improved. There have been mistakes but they have come with admission - apology and correction. Thank you.
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Review from C C (Daughter of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here for several years and she is very happy here and speaks highly of the staff etc which makes us happy.
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Review from C G (Daughter of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care mum is receiving. She is herself happy and always clean and tidy when we come to visit. The staff are always friendly and answer any queries we have. The meals always appear to be appetising and mum has no problem finishing them off.
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Review from S C (Daughter of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I think the care is good, but sometimes the care plan doesn't seem to be adhered to. The food and washing (clothing) a very good service.
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Review from B R (Friend of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I enjoy coming to the Priory Residential Home to see my friend and her friends that sit in the conservatory, I come every Friday for 2 hrs, the staff are very kind.
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Review from J B (Son of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is generally very good and food very good.
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Review from J F (Niece of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, kind, lots of staff always well maintained and good overall.
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Review from Diane M (Daughter of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to praise every single carer. They are caring and compassionate towards mum and to us as her family. The home is spotless and the rooms are kept warm and comfortable. Our only comment would be around retention of staff, some really good staff have been lost and the gap of an activity
worker had a big impact on mum's mood.
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Review from Carol B (Daughter of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy with mum living at the Priory Care Home. Mum seems quite happy and relaxed and enjoys any entertainment provided.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Priory Residential Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Priory Residential Home Ltd is calculated as follows: ( (175 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 199 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Residential Home Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (22)

Meet the Team (1)

Kaye

Kaye Payne

Job Title: Home Manager Joined: 2019

"I have been at The Priory care home since 2019 and worked in the care industry since 2004.


We pride ourselves at The Priory on providing a home away from home environment for our residents and being one big happy family. I am very fortunate to work with a hugely dedicated and passionate team of staff  who are all committed to providing the very best person-centred care for each and every one of our residents."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Residential Home Ltd to verify any information. View our terms and conditions. Priory Residential Home Ltd has an Enhanced Service - more info.