Queen Elizabeth House

38 Southborough Road, Bickley, Bromley BR1 2EE
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9.7 48 Reviews
  • Queen Elizabeth House, Bromley
Queen Elizabeth House is Bromley’s leading not-for-profit care home, providing award-winning residential and respite care just minutes from Bickley and Petts Wood stations.

With only 28 en-suite bedrooms, this small and welcoming home offers highly-personalised care in a peaceful, leafy setting. As a well-established part of the local community and a charitable home, Queen Elizabeth House puts people before profit – every penny is reinvested to enhance resident care and wellbeing.

Rated Good by the CQC, the home is known for its warm atmosphere, dedicated staff and commitment to dignity, comfort and companionship.

Key features include:

- “Home for Life” guarantee – no resident is ever asked to leave due to lack of funds
- Small, community-focused home with high staff-to-resident ratio
- No-obligation trial stays of up to 6 weeks available
- Long-serving leadership team and experienced care staff
- Traditionally-decorated and inviting communal spaces to feel at home
- Beautiful landscaped gardens with outdoor seating areas
- Fresh, home-cooked meals prepared daily
- A varied programme of engaging activities tailored to individual interests

Whether considering long-term residential care or short-term respite, families can feel confident that their loved ones will be well supported at Queen Elizabeth House. Visits are warmly welcomed, and the team is always happy to answer questions and provide guidance.
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Care Provided by Queen Elizabeth House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1697 – £2279
  • RESPITE Self-Funded Residential Care: £1697 – £2279

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Queen Elizabeth House to find out the exact price for your requirements.

Contact Queen Elizabeth House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Queen Elizabeth House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Beverley Simms-Dick (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Single Rooms with Ensuite Wet Room (28)

Parking

  • Parking is located to the front of the home

Queen Elizabeth House Reviews (48)

9.7

Queen Elizabeth House has a Review Score of 9.7 (9.705) out of 10, based on 11 reviews in the last 2 years.
Over all time Queen Elizabeth House has 48 reviews.

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Review from B B (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with the care provided to mum at Queen Elizabeth Home.


Her transition to residential living was handled with care and sensitivity and she has adapted better than we could have hoped, thanks to the wonderful staff and management here.


There is a real sense of community. among

staff, residents and relatives. We are 100% happy that mum is in the best possible place and thankful that she is in such a warm and caring environment
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you so much for your review of our service, we will continue to work with you, all the residents and their families to maintain the standards of care
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Review from Denise D (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at this home now for a few months, she lived with me for a while after my Dad passed, but had been recommended this home by a friend and after a visit I immediately knew this was the right choice for her. The manager is lovely and all the staff are very caring and attentive.
There are no agency staff which I think is important as they get used to the happy faces and the caring people who work there. She has settled in really well with the other residents and because she has memory issues she has been able to find her way around quite well as it's not too big for her. When you walk in there is a lovely cosy, warm Ambience and her room always looks clean and tidy. I couldn't ask for anything more knowing that my mum is content, happy, safe and has put on weight. I would definitely recommend this home without any hesitation and I am so pleased there was a room available when I visited.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you so much for your positive review, we will strive to raise the bar all whilst consulting with you and the other relatives and residents of QEH!
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Review from Sue T (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident here for the past 17 months. It took her a while to settle as she had lived independently for many years.
We are so happy we chose this beautiful caring home for her. The carers are like family to us now and have been there many years which is always a good sign. Mum
has really settled in now and has made many friends. The food is wonderful.. I have tried it myself many times when the home provide special family events. Mum loves the food too and she has put on weight which is good as living on her own she didn't really cook much.
In mums words she says she is treated like a queen there. I think she is the hairdressers best customer. It's very reassuring to us that mum is being so well looked after and is so happy there.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you so much for the positive review, we will continue to aim for the highest standards of care.
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Review from J D (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Queen Elizabeth House for a few months now and we as a family are very happy with the care and attention she has received. All staff and management have been amazing during this settling in period. We know she is in a safe place and being well cared for at all times. We are kept
informed and involved in any changes in her care. Whatever time we visit the residents and staff seem well happy which makes for a lovely atmosphere. I certainly would recommend this home.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you ever so much for your positive feedback, which will be presented to the team!
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Review from Sally C (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been residing at QE House since August 2025 and is still a happy resident.
The staff bend over backwards to accommodate my Mother as she can be quite a fusspot! Nothing seems to be too much trouble and they take great care into making sure the residents are comfortable/ health checked
, regularly.
They have parties for residents birthdays so all can enjoy-often with entertainment laid on (and beautiful cakes!)
I wouid thoroughly recommend this wonderful care home .
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you so much for your positive review, we will continue to work with you, the remaining families, and all the residents to make Queen Elizabeth House always your home of choice.
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Review from Jenny A (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became resident at Queen Elizabeth House from summer 2025, and still happily resides there. From the day she was admitted, we as a very close family have had 100% faith in how well she was cared for. With a long nursing background, and being very fussy about her care, I wanted to know she was
in the best place. Within a very short time my fears were allayed, and I could relax knowing she was in the care of wonderful and caring staff at all times. They are all so very kind and extremely professional. I'm there as lot, they never make me feel I'm in the way. They listen if I have concerns, and act on my suggestions as soon as I have voiced them. I watch them with other residents, they are kind and so caring with all of them, even the more difficult residents, they are just so lovely.
I wouldn't want my mum to be anywhere else now, we have great faith all is well as long as she is there.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you so much for your review, we will continue to strive to maintain the care quality as agreed with you and your loved one.
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Review from John E (Son of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Queen Elizabeth Care Home for around 7 months and she loves being there. She feels very settled and secure and frequently says she is the happiest she has been in years. I can visit virtually any time that suits me, I have always been made welcome and any concerns are discussed promptly
with me. I can't speak highly enough of this care home, the staff are amazing, the care is second to none and we are so pleased we found it. We looked at 7 other homes before we chose this one and this care home is far and away the best we looked at. We have absolutely no hesitation in recommending Queen Elizabeth Care Home, I just wish we had found it years ago!
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you so much for your positive review, which I will share with the team. We will continually strive to maintain the standards.
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Review from O E (Grandson of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home, my Grandad was very well looked after by friendly staff who couldn't do enough for him. The home was very clean, the food of a high standard and there are plenty of opportunities for the residents to socialise between meal times, at organised events or in the beautiful garden outside.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you so much for your wonderful review, we will continue to work hard to maintain the standard.
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Review from D E (Son-in-law of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So good to my father-in-law. Every need catered for and staff so helpful and friendly. Nothing too much trouble at any time of day. Lots of activities were planned over the period he was there. Would recommend.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you so much for your review, we will continue to reach for further improvement.
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Review from G E (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been so well looked after at Queen Elizabeth House that his physical health has vastly improved. Every member of staff that I have interacted with has been kind, helpful, professional and genuinely interested in caring for their elderly residents. My father has enjoyed the daily chats
and jokes with staff. I can't thank the staff enough for the care he has had while with them.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you ever so much for your review of the service we provide at QEH, we will continue to strive for further improvement.
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Review from Rhys J (Grandson of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were friendly and welcoming. The room provided was spacious, clean, and comfortable. The parking facilities were convenient making visits easy. Overall I was confident that my Grandad was being well looked after whilst staying here.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you so much for your review, we will continue to look at the service with fresh eyes, with an aim to exceed our residents' wishes.
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Review from Diane T (Daughter of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Queen Elizabeth House for 3 months now, and I have been incredibly impressed with the care she receives, and the professional approach of the entire team. It was such a stressful thing making the decision to move Mum into residential care, but I feel that the staff made
the experience so much easier, took care of us all, whilst providing amazing personal care for Mum.
My mother has dementia which has significant challenges, but the greatest asset that the home has is the fantastic nursing and support team who know her now so well, and I feel all of her needs are taken care of. The level of communication is excellent, I feel I am kept fully informed of any changes in Mum's care, and am involved at all levels of decision-making.
It feels like another home for us too. The recent summer barbecue being a case in point, I would highly recommend.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you for the positive review, we will continue to seek new ways to build upon the standards achieved.
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Review from Andrew V (Son of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since March 2023 and I cannot recommend the care home enough. My mother is now more engaging, smiling, and generally just back to being herself from some very traumatic experiences in hospital prior to becoming a resident. All the staff are lovely, caring, and genuinely
look out for each of the residents. There are plenty of activities going on to the point my mother preferred to stay in and enjoy another resident's birthday celebration rather than come out with us to lunch!
The medical facilities are also excellent - we no longer have to worry about medication being taken or on time and my mother can't speak more highly of the doctor that serves all the residents in the home.
It has a lovely atmosphere, we are always made welcome, and I enjoy visiting.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you ever so much for your positive review.
My team and I will continue to seek new ways to maintain the high standard of care to your mother and all the residents at Queen Elizabeth House.
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Review from L T (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved in the Queen Elizabeth House and we have so far found the home to be first-class. It is exceptionally clean, and meals are of a high standard. They offer a good range of activities and the staff are very attentive to the residents and provide a very professional level of
service, they are encouraging, and supportive and enable residents to keep a level of independence, which is important. The gardens are beautifully kept and overall a very homely feeling at Queen Elizabeth House. We are thankful that our mother is a resident at this home.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you for your positive review of our service, we will continue to strive to ensure it meets the standards desired by you and your mother.
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Review from I C (Son of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home continues to provide top-class care for my mother and where possible keeps her involved in all activities run by the home. We cannot fault the staff, they are always courteous, patient and helpful in all matters. I would highly recommend Queen Elizabeth House to anyone thinking of placing someone
there.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you for your positive review. The team at Queen Elizabeth House will continue to strive for the highest quality in all that we do for the residents in our care and trust that it meets with the wishes of their family and friends, alike.
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Review from Paul B (Son of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Queen Elizabeth House for 12 months.
The staff are very attentive and provide an excellent level of care to residents.
I am delighted that I choose this home for my mother to live in.
Her health and well-being has improved considerably since she arrived.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you for your positive review. The team and I will continue to work towards maintaining the standard and quality which meets your mother and your satisfaction.
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Review from S S (Daughter of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been resident in Queen Elizabeth House for over a year. It has been a difficult time for staff, residents and relatives due to COVID and lockdowns. Despite this, Dad has consistently been very positive about the staff and how they help and respond to him. He is more than able to express his
needs and preferences and the staff always try to do what he wishes. Staff are very good about letting us know if there are any medical issues and get the GP involved. Dad is an independent character who has always worked for himself. So the fact that he is so happy at Queen Elizabeth House is a testament to the caring and person-centred approach of the staff and management.
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Review from Kevin W (Son of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of Queen Elizabeth House for about eight weeks, during that time the care and attention he has received from the staff at Queen Elizabeth House has been exceptional. They take care of his individual needs, taking into account is physical and mental needs. He is being cared
for with care and compassion and treated as an individual with likes and dislikes. He himself, has nothing but praise for the staff at Queen Elizabeth House. I would thoroughly recommend Queen Elizabeth House to anyone looking to make the difficult decision to move a loved one into a care home. Thank you to the manager and all the staff at Queen Elizabeth House.
Reply from Beverley Simms-Dick, Home Manager at Queen Elizabeth HouseThank you very much for your lovely review. It was an honour to care for your father and we are delighted to hear he enjoyed his stay at Queen Elizabeth House. We will share your kind comments with our staff.
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Review from Rosemary S (Daughter of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Queen Elizabeth House for only eight weeks, but during that time she was looked after with care and compassion. Despite her dementia, Mum was treated as an individual with likes and dislikes. She praised the quality of her care, especially the standard of the meals! Queen
Elizabeth House is run efficiently, and its administrative systems work smoothly. Overall, I would highly recommend Queen Elizabeth House.
Reply from Beverley Simms-Dick, Home Manager at Queen Elizabeth HouseThank you for your kind words, it was a privilege to be able to care for your Mum and we are delighted she enjoyed her stay at Queen Elizabeth House.
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Review from Sue T (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Queen Elizabeth House are dedicated to the care of the residents. I know my Mum is in safe hands, being well fed and well cared for. Throughout the pandemic, they have coped really well with all the additional problems it has caused and done all they can to keep the residents healthy and
happy.
Reply from Beverley Simms-Dick, Manager at Queen Elizabeth HouseThank you Sue for your wonderful review. We will continue to maintain this standard with your mother and your input.
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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Queen Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Queen Elizabeth House is calculated as follows: ( (119 Excellents x 5) + (9 Goods x 4) ) ÷ 128 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Queen Elizabeth House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (21)

Meet the Team (4)

Beverley

Beverley Simms-Dick

Job Title: Manager

Beverley writes:
QEH is an award winning home which prides itself on the ethos that it is run ‘for the residents and by the residents’. The staff and the management team take pride in the knowledge that all residents regardless of their cognitive needs have a voice, choice and total control. The residents are actively involved in the management of the home from managing the main office, marketing the home, running the weekly shop, running daily film shows, interviewing staff, participating in catering committees, theatre groups, designing the garden, bathroom and all refurbishments within the home. Residents are empowered to lead the life of their choice, with support to maintain any likes, dislikes, hobbies and social needs and/or desires they might have.

Sarah

Sarah

Job Title: Bookkeeper Joined: 2002

I enjoy my job and being a part of the team. I have worked at the care home as Bookkeeper for seven and a half years. Outside of work, I enjoy going to the theatre, cinema, dancing, gardening, visiting museums and art galleries. I also like horse riding, spending time with my family and friends and going on holiday.

Yacoba

Yacoba

Job Title: Cook Joined: 2004

I have worked at Queen Elizabeth House for 16 years. I enjoy my role and like making the residents happy by meeting their individual needs and choices. It brings me pleasure to see a smile as they enjoy their meal or read the wonderful feedback they give. In my spare time I enjoy going to church, reading and walking.

Alan

Alan

Job Title: Maintenance Joined: 2000

I’ve been at Queen Elizabeth House for 20 years, not just involved with essential maintenance but all aspects and issues in support of the whole team. I like to know I’m helping older people to enjoy life to the full in a safe and happy environment. In my spare time I enjoy gardening and walking.

Frequently Asked Questions about Queen Elizabeth House

What types of Care is Queen Elizabeth House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Queen Elizabeth House have?

There are 28 Single Rooms.

What are the Facilities & Services at Queen Elizabeth House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Queen Elizabeth House to the centre of Bromley?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen Elizabeth House to verify any information. View our terms and conditions. Queen Elizabeth House has an Enhanced Service - more info.