Queen Elizabeth House

One of my main life rules is to always treat others as I wish to be treated myself. I believe this sentiment is embodied by the staff of Queen Elizabeth House. The residents are cared for with natural friendship, kindness and compassion delivered with a happy demeanor. Residents and staff have a visibly mutual respect for one another and work together for the smooth running and harmony within their home. And it really does feel like HOME!! WELL DONE QEH.

Mum has excellent care, She has been very happy in the home for three years. The food is excellent. It is always spotlessly clean. All the carers are kind and compassionate. I really can't fault this home.

Cannot fault anything. Staff are very helpful and keep the family informed me re any problems/concerns experienced by our mother and themselves. After 11 weeks in hospital, it was apparent our mother needed 24 hour care and as a very independent lady we had our concerns how she would adjust. She is now happier in herself knowing caring staff are always on hand. She is treated with respect and dignity, and the staff take time to get to know her. As a family we have peace of mind and are able to visit whenever we wish. Being a smaller care home it is much more personal. We have a good relationship with carers and management. Very pleased and impressed.

My mother has been in the house for 5 and a half years, she is now 95 years of age. When she first moved in she absolutely loved it but perhaps because she has been a resident for sometime is not so enthusiastic. She has always been well looked after and the carers are first class and treat my mum with kindness and dignity. She is still aware of everything but is physically weakening. This year a lot of the residents have either left or died so quite a few of her close friends are no longer there which is upsetting for her.

Queen Elizabeth House is a wonderful example of the best in elderly care. Residents are treated as individuals and with dignity. The home itself is well appointed, bright, smart. All the staff from cooks to carers engage on a personal level with residents. Relatives and friends are welcomed at all times. My mother has been at Queen Elizabeth House for over four years. She continues to benefit from the excellent daily activities, good food, care and dedication of the staff.

My mother in law was 100 on 31st October. The carers put on a wonderful show of kindness, the catering staff put on a wonderful tea and the entertainment was good, friends and family enjoyed the occasion and one of her elderly friends was so impressed that she is going to put her name on the waiting list.

My friend has been a resident here for over four years and in that time I have witnessed a change in her, from shy and withdrawn to sharing her sense of humour with fellow residents and staff. The facilities within the home are modern and updated regularly which enable residents to reach and maintain their potential. The standard of care I have witnessed is impressive, carried out efficiently, efficiently, compassion and dignity. The room decoration is of a high standard and are homely and spotlessly clean. Mealtimes are sociable and the food is presented beautifully, and has been selected by the residents. This home moves from strength to strength in under the guidance of a strong and effective management team.

My experience with the above home I stayed in early July as the first home failed. My sister and I approached Queen Elizabeth with regards to settling my father into the home. We were very impressed with the staff member we dealt with and the manager. We were shown around and also offered a coffee and biscuits. We left with the understanding that he would be accepted when a vacancy arose. I was very surprised to hear within weeks. The arrangements were made and my father went in but I do admit it was a bit of a hard time with him in the first eight weeks. I half expected him to be sent home, but the staff persevered and now he seems much settled. I take my hat off to the staff for their hard work and dedication also patience as, I for one would totally loose my temper and patience with.