What types of Care is Queen Elizabeth House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Queen Elizabeth House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Queen Elizabeth House to the centre of Bromley?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Queen Elizabeth House care home, 38 Southborough Road, Bickley, Bromley, London BR1 2EE

Review from John E (Son of Resident) published on 25 October 2024 Submitted via Website • Report

Overall Experience

My Mum has been in Queen Elizabeth Care Home for around 7 months and she loves being there. She feels very settled and secure and frequently says she is the happiest she has been in years. I can visit virtually any time that suits me, I have always been made welcome and any concerns are discussed promptly

with me. I can't speak highly enough of this care home, the staff are amazing, the care is second to none and we are so pleased we found it. We looked at 7 other homes before we chose this one and this care home is far and away the best we looked at. We have absolutely no hesitation in recommending Queen Elizabeth Care Home, I just wish we had found it years ago!

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you so much for your positive review, which I will share with the team. We will continually strive to maintain the standards.

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Review from O E (Grandson of Resident) published on 22 August 2024 Submitted via Website • Report

Overall Experience

Great care home, my Grandad was very well looked after by friendly staff who couldn't do enough for him. The home was very clean, the food of a high standard and there are plenty of opportunities for the residents to socialise between meal times, at organised events or in the beautiful garden outside.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you so much for your wonderful review, we will continue to work hard to maintain the standard.

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Review from D E (Son-in-law of Resident) published on 16 August 2024 Submitted via Website • Report

Overall Experience

So good to my father-in-law. Every need catered for and staff so helpful and friendly. Nothing too much trouble at any time of day. Lots of activities were planned over the period he was there. Would recommend.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you so much for your review, we will continue to reach for further improvement.

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Review from G E (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report

Overall Experience

My father has been so well looked after at Queen Elizabeth House that his physical health has vastly improved. Every member of staff that I have interacted with has been kind, helpful, professional and genuinely interested in caring for their elderly residents. My father has enjoyed the daily chats

and jokes with staff. I can't thank the staff enough for the care he has had while with them.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you ever so much for your review of the service we provide at QEH, we will continue to strive for further improvement.

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Review from Rhys J (Grandson of Resident) published on 16 August 2024 Submitted via Website • Report

Overall Experience

The staff were friendly and welcoming. The room provided was spacious, clean, and comfortable. The parking facilities were convenient making visits easy. Overall I was confident that my Grandad was being well looked after whilst staying here.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you so much for your review, we will continue to look at the service with fresh eyes, with an aim to exceed our residents' wishes.

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Review from Diane T (Daughter of Resident) published on 27 September 2023 Submitted via Website • Report

Overall Experience

My mother has been a resident at Queen Elizabeth House for 3 months now, and I have been incredibly impressed with the care she receives, and the professional approach of the entire team. It was such a stressful thing making the decision to move Mum into residential care, but I feel that the staff made

the experience so much easier, took care of us all, whilst providing amazing personal care for Mum.
My mother has dementia which has significant challenges, but the greatest asset that the home has is the fantastic nursing and support team who know her now so well, and I feel all of her needs are taken care of. The level of communication is excellent, I feel I am kept fully informed of any changes in Mum's care, and am involved at all levels of decision-making.
It feels like another home for us too. The recent summer barbecue being a case in point, I would highly recommend.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you for the positive review, we will continue to seek new ways to build upon the standards achieved.

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Review from Andrew V (Son of Resident) published on 25 September 2023 Submitted via Website • Report

Overall Experience

My mother has been a resident since March 2023 and I cannot recommend the care home enough. My mother is now more engaging, smiling, and generally just back to being herself from some very traumatic experiences in hospital prior to becoming a resident. All the staff are lovely, caring, and genuinely

look out for each of the residents. There are plenty of activities going on to the point my mother preferred to stay in and enjoy another resident's birthday celebration rather than come out with us to lunch!
The medical facilities are also excellent - we no longer have to worry about medication being taken or on time and my mother can't speak more highly of the doctor that serves all the residents in the home.
It has a lovely atmosphere, we are always made welcome, and I enjoy visiting.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you ever so much for your positive review.
My team and I will continue to seek new ways to maintain the high standard of care to your mother and all the residents at Queen Elizabeth House.

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Review from L T (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report

Overall Experience

My mother has recently moved in the Queen Elizabeth House and we have so far found the home to be first-class. It is exceptionally clean, and meals are of a high standard. They offer a good range of activities and the staff are very attentive to the residents and provide a very professional level of

service, they are encouraging, and supportive and enable residents to keep a level of independence, which is important. The gardens are beautifully kept and overall a very homely feeling at Queen Elizabeth House. We are thankful that our mother is a resident at this home.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you for your positive review of our service, we will continue to strive to ensure it meets the standards desired by you and your mother.

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Review from I C (Son of Resident) published on 19 January 2023 Submitted via Postal Card • Report

Overall Experience

The home continues to provide top-class care for my mother and where possible keeps her involved in all activities run by the home. We cannot fault the staff, they are always courteous, patient and helpful in all matters. I would highly recommend Queen Elizabeth House to anyone thinking of placing someone

there.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you for your positive review. The team at Queen Elizabeth House will continue to strive for the highest quality in all that we do for the residents in our care and trust that it meets with the wishes of their family and friends, alike.

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Review from Paul B (Son of Resident) published on 19 January 2022 Submitted via Website • Report

Overall Experience

My mother has been a resident at Queen Elizabeth House for 12 months.
The staff are very attentive and provide an excellent level of care to residents.
I am delighted that I choose this home for my mother to live in.
Her health and well-being has improved considerably since she arrived.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you for your positive review. The team and I will continue to work towards maintaining the standard and quality which meets your mother and your satisfaction.

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Review from S S (Daughter of Resident) published on 18 January 2022 Submitted via Website • Report

Overall Experience

My Dad has been resident in Queen Elizabeth House for over a year. It has been a difficult time for staff, residents and relatives due to COVID and lockdowns. Despite this, Dad has consistently been very positive about the staff and how they help and respond to him. He is more than able to express his

needs and preferences and the staff always try to do what he wishes. Staff are very good about letting us know if there are any medical issues and get the GP involved. Dad is an independent character who has always worked for himself. So the fact that he is so happy at Queen Elizabeth House is a testament to the caring and person-centred approach of the staff and management.

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Review from Kevin W (Son of Resident) published on 18 January 2022 Submitted via Website • Report

Overall Experience

My father has been a resident of Queen Elizabeth House for about eight weeks, during that time the care and attention he has received from the staff at Queen Elizabeth House has been exceptional. They take care of his individual needs, taking into account is physical and mental needs. He is being cared

for with care and compassion and treated as an individual with likes and dislikes. He himself, has nothing but praise for the staff at Queen Elizabeth House. I would thoroughly recommend Queen Elizabeth House to anyone looking to make the difficult decision to move a loved one into a care home. Thank you to the manager and all the staff at Queen Elizabeth House.

Reply from Beverley Simms-Dick, Home Manager at Queen Elizabeth House

Thank you very much for your lovely review. It was an honour to care for your father and we are delighted to hear he enjoyed his stay at Queen Elizabeth House. We will share your kind comments with our staff.

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Review from Rosemary S (Daughter of Resident) published on 4 October 2021 Submitted via Website • Report

Overall Experience

My mother was a resident of Queen Elizabeth House for only eight weeks, but during that time she was looked after with care and compassion. Despite her dementia, Mum was treated as an individual with likes and dislikes. She praised the quality of her care, especially the standard of the meals! Queen

Elizabeth House is run efficiently, and its administrative systems work smoothly. Overall, I would highly recommend Queen Elizabeth House.

Reply from Beverley Simms-Dick, Home Manager at Queen Elizabeth House

Thank you for your kind words, it was a privilege to be able to care for your Mum and we are delighted she enjoyed her stay at Queen Elizabeth House.

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Review from Sue T (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report

Overall Experience

The staff at Queen Elizabeth House are dedicated to the care of the residents. I know my Mum is in safe hands, being well fed and well cared for. Throughout the pandemic, they have coped really well with all the additional problems it has caused and done all they can to keep the residents healthy and

happy.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you Sue for your wonderful review. We will continue to maintain this standard with your mother and your input.

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Review from Morag S (Friend of Resident) published on 7 June 2021 Submitted via Website • Report

Overall Experience

My elderly friend has been a resident at Queen Elizabeth House for some years and decided to go into care as she has no family to look after her. From what I have seen when visiting her, the staff at Queen Elizabeth House are as good as family to her and she always seems content and well cared for.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you Morag for your kind review, which I will share with the team.

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Review from Claire B (Friend of Resident) published on 7 June 2021 Submitted via Website • Report

Overall Experience

I am extremely pleased with the exceptionally high standard of care received by my friend since she has gone to live at Queen Elizabeth House. All the staff are very kind and caring. They have a good range of activities for the residents which include outings when the rules permit. Throughout the current

crisis, there has been a very high standard of care, the staff have made every effort to keep their residents safe. I am very grateful that we found such a lovely home.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you for taking the time to write such a wonderful review, Claire. The team and I will continue to work towards maintaining this high standard.

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Review from Chris W (Son of Resident) published on 3 June 2021 Submitted via Website • Report

Overall Experience

Due to the current pandemic, I have been unable to travel up from Devon to visit my father, so not seen him for over a year. I have been kept up to date with all the goings-on in the home with regular updates and guidelines. The senior team telephone me if there has been a health issue and when the

two jabs of the Covid 19 vaccines were administered. I have full confidence in how the home is run and the high level of care delivered to all residents. They have fully complied with the current guidelines, causing additional work on top of looking after all the residents, and answering the many questions from relatives and friends alike. I have built a rapport over the years with the team and banter goes back and forth. I highly recommend Queen Elizabeth House, it is small and friendly, so it alludes to a family atmosphere.

Reply from Beverley Simms-Dick, Manager at Queen Elizabeth House

Thank you Chris for the wonderful review, the team and I will continue to work hard to maintain this high standard.

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Review from Helen B (Niece of Resident) published on 3 June 2021 Submitted via Website • Report

Overall Experience

My uncle moved to Queen Elizabeth House during the pandemic and the staff have done an excellent job of keeping him safe and well and keeping relatives updated and in contact with residents, in line with all guidance. My uncle has flourished there and they have dealt with any challenges in a caring

and compassionate manner. I can't thank them enough.

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Review from Deborah B (Daughter of Resident) published on 16 December 2019 Submitted via Website • Report

Overall Experience

This is a very caring environment where our mother has received good care, meeting her frailty and dementia needs.

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Review from Susan M (Daughter of Resident) published on 23 July 2019 Submitted via Website • Report

Overall Experience

My father has mild dementia and has now been at this home for a year and I cannot speak highly enough about the individualised care that he receives. The staff turnover seems low so that both and my father and I have got to know the staff looking after him well.

Earlier on the year, he stopped

eating and drinking owing to an infection that he had and staff went to great lengths to consider how his needs could be met and he is now thriving. They understand and take pleasure in his love of music and do whatever they can to have live music for events.

They always ring me if he asks them to or if there is a problem and they are very good at balancing his need for freedom to do what he wishes and the need to safeguard him.