Queen Elizabeth House, Bromley, London
Queen Elizabeth House, Bromley, London
Queen Elizabeth House, Bromley, London

Situated in Bromley, Kent, Queen Elizabeth House offers a comfortable home for older people with easy access to public transport and local amenities.

Delivering the highest standards of care in a warm, safe environment is central to the home’s philosophy.

The home offers 28 en-suite bedrooms, each tastefully furnished and decorated.

Queen Elizabeth House’s gardens have been adapted to afford ease of access with many relaxing places to sit and enjoy the sunshine.

Food is freshly prepared on site and the care home caters for residents' individual food preferences.   

Residents’ views contribute to the daily running of the care home. The residents have organised a shop in the home, enjoy running their own film club and also get involved in marketing the home to new residents.

Group: Greensleeves Care

Person in charge: Beverley Simms-Dick (Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 28

Rooms with ensuite WC: 28

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Queen Elizabeth House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 08 Jan 2018

We have a 2 rooms with en-suite available, both overlooking the garden.To view please contact Queen Elizabeth House on 020 8467 3994

Reviews

9.7 Queen Elizabeth House has a Review Score of 9.7 (9.694)

The Review Score of 9.7 (maximum of 10) for Queen Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Queen Elizabeth House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for Queen Elizabeth House is calculated as follows: ( (184 Excellents x 5) + (59 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 252 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Queen Elizabeth House is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 17 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Queen Elizabeth House?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Queen Elizabeth House

  • Son of Resident/Service User
    9
  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My mother has been in Queen Elizabeth for 4 years and the staff are wonderful. They are always kind, caring and cheerful. The care home is spotlessly clean and mums room is always clean and tidy. The food is excellent and home cooked. The garden is kept beautifully, I really cannot fault this home.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Queen Elizabeth House has been my mother's home for over six years. She is nearly 93 and her care needs have changed significantly during this period. The standard of care has been excellent throughout. The carers are thoroughly trained, they encourage residents to be active, they maintain high standards of hygiene and cleanliness, the food is very good and they have communicated very well with my sister and I on all issues relating to my mother.

The carers and the support staff work as a very impressive team and take pride in maintaining the dignity of those for whom they are caring.
I frequently refer to Queen Elizabeth House's high standards when discussing with others my mother's care and I do not hesitate to recommend Queen Elizabeth House to those who are looking for a care home for themselves or for a friend or family member.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother is very happy at Queen Elizabeth House. The staff are very friendly and treat my mum very well. She seems to have a lot of fun with them and there is a great deal of two-way communications with her.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been a resident for several years now and I have always been happy that she is being cared for in a friendly, clean and professional way.
The home is clean and always smells fresh and the food is excellent.
When visiting, there is always someone there to talk to if I need any information or any update on Mum’s well being and the carers are all very kind.
I would thoroughly recommend Queen Elizabeth House to anyone looking for a small friendly care home for an elderly person.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The lunchtime menu should be reviewed on a fortnightly basis. The meals are too predictable and very little variety. Why not serve pizza or lasagne.

The showers have been out of use for two weeks. My aunt was offered a bath but is totally unable to climb in. No hoist??

How likely would you be to recommend Queen Elizabeth House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

B. Simms Dick, Home Manager at Queen Elizabeth House responded to this review on 09 Oct 2017:

All menus are reviewed quarterly by the residents in the home and based on their choices and/or medical needs meals are served. For each course, there are 3 choices available.
The wet room in question had a major leak which required the floor to be removed. Residents were offered the use 2 other bathrooms both with over the bath showers and a seated hoist.
The works to repair the wet room is complete.

I have found a caring, knowledgeable and safe attitude with the staff at Queen Elizabeth House. That my mother is in as good a condition that I find her is a testament to the staff at the home. The home does not compromise on care.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I think the care at Queen Elizabeth House is excellent. I have already recommended them to several people. My relative has been a resident for about two and a half years. She is always well dressed and her hair always looked well presented. The staff have always been kind and helpful to both her and us. We are always kept up tt date with any change in her treatment or physical wellbeing. She was recently confined to bed for three weeks or so. As a retired nurse, I was impressed with the standard of care she received at this time.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care that my relative receives at Queen Elizabeth House. The staff are friendly, happy and attentive to my relatives needs. They treat her with respect and kindness and this has resulted in her feeling secure and content.

I am always made to feel welcome and find the atmosphere in the home positive and lively with a well thought out program of activities for all the residents.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Moving my friend into Queen Elizabeth House was dealt with quickly and efficiently. She was understandably nervous and was treated kindly and given every help and encouragement to settle in. I can only repeat the comments from my friend with regards to the food which she has said is good. She also said that Queen Elizabeth House is clean. The standard of cleaning I can see for myself and I have no concerns. My friends' room is pleasant and a good size. Whenever I have visited it has always been clean and tidy. The staff have always been welcoming and I have never seen any of the staff treat the residents other than with respect and kindness. Medically she has been well looked after. My friend has been a resident now for just over a year and during that time there have been a number of outings, entertainment in the home and parties that family and friends have been invited to. She has settled in extremely well and best of all calls Queen Elizabeth House home.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After viewing 18 different care homes my mother entered Queen Elizabeth House in November 2009. This was by far the best care home I had viewed, it was clean, smelt fresh, staff courteous and felt more "like a hotel" than a care home. Nothing has changed my mind about Queen Elizabeth House since the day my Mother moved in there almost 8 years ago.

My mother has always been treated with care and respect, her room kept clean and tidy, her clothes washed and aired properly, staff interacting positively and respectfully with her. The menu and food provided have been first class, the entertainment controlled and varied and residents encouraged to go on external excursions (if able), birthdays celebrated admirably.

Whenever I visit I have been greeted well, always kept up to date on my mother's well-being (often receiving telephone call updates), plus have been involved in the Monthly Care Plan reviews for my mother.
Queen Elizabeth House is definitely a place I would recommend and if I need somewhere in later life would be happy to enter.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father is extremely happy living at the home. The staff have got to know his specific needs and tailor their care towards them. This makes for a light-hearted and enjoyable experience for him. The activities are varied and challenging but also a lot of fun. The home is spotlessly clean, bright and very welcoming for friends and relatives to visit. All in all, I am very pleased with the home and its staff and am delighted I chose it for my father.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother moved into the home over three years ago at the age of 90 following a fall when we realised she could no longer cope by herself.

Once in the home, her general health improved considerably and she has been able to play an active part in the home's activities. The management and staff provide a caring and secure environment which certainly provides us with considerable peace of mind. I have no hesitation in recommending Queen Elizabeth House.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have a very high opinion of all the staff who run Oueen Elizabeth House since my father became a resident over two years ago.

They have always been extremely helpful with any issues and the manager's door has always been open.

I am always kept up to date with any activities which are going on and always attend the relative's meetings.

My father is well looked after and the catering is very good, he has put weight on!

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother joined Queen Elizabeth House in April 2017. Since then her confidence and well-being has so much improved despite her partial sight loss and health issues.

We found the staff to be dedicated and caring - nothing is too much trouble and we are happy knowing she is in a caring, safe and comfortable environment with delicious food and friendly residents who share the events and entertainments.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Queen Elizabeth House has, for the last year, provided my aunt with a new home in which she has been very happy. She has lots of new friends at the same time as being able to continue with her ongoing social life. Her friends and family are always made very welcome. Her care is extremely good, she thrives on the good food and personal care she receives.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident of Queen Elizabeth house for over 6 years. During that time her needs have changed, but she has continued to receive excellent care. The home has a wonderful, caring ethos. All the staff know each resident and treat them as individuals. The residents' dignity is maintained at all times.

Residents are offered stimulating activities plus visits to local places of interest. Pupils from local schools often visit. There is a pleasant garden. Relatives and friends are encouraged to take an active part in events such as the summer and Christmas fayres. The home is staffed by dedicated, caring people. From the cooks to the maintenance man, from the manageress to the carers and office staff, everyone works tirelessly on behalf of residents. Residents' care plans are regularly reviewed with the resident and their relatives. The expertise of the senior carers is most reassuring and appreciated. "Completely professional, yet personal and caring" - sums them up.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to Queen Elizabeth House in April 2017, following a stay in hospital. Having to move her to a care home was a very emotional anxious time for her and all the family. She was greeted at the door on arrival, shown to a lovely clean room with ensuite facilities and made to feel very welcome.

I cannot speak highly enough of all staff at Queen Elizabeth House, they helped her every need in a very kindly and caring manner. She soon gained more confidence and strength. There are daily activities and excersize classes which keeps her joints and mind active. She loves the food and looks forward to meal times. Every effort is made to make sure the residents are safe and cared for, and treated with the dignity and respect they so deserve.

Queen Elizabeth House is very well run and managed and her staff are always on hand to attend to any situation that should arise day or night. My family have peace of mind that she is safe, cared for and contented.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

One of my main life rules is to always treat others as I wish to be treated myself. I believe this sentiment is embodied by the staff of Queen Elizabeth House. The residents are cared for with natural friendship, kindness and compassion delivered with a happy demeanor. Residents and staff have a visibly mutual respect for one another and work together for the smooth running and harmony within their home. And it really does feel like HOME!! WELL DONE QEH.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cannot fault anything. Staff are very helpful and keep the family informed me re any problems/concerns experienced by our mother and themselves. After 11 weeks in hospital, it was apparent our mother needed 24 hour care and as a very independent lady we had our concerns how she would adjust. She is now happier in herself knowing caring staff are always on hand. She is treated with respect and dignity, and the staff take time to get to know her. As a family we have peace of mind and are able to visit whenever we wish. Being a smaller care home it is much more personal. We have a good relationship with carers and management. Very pleased and impressed.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in the house for 5 and a half years, she is now 95 years of age. When she first moved in she absolutely loved it but perhaps because she has been a resident for sometime is not so enthusiastic. She has always been well looked after and the carers are first class and treat my mum with kindness and dignity. She is still aware of everything but is physically weakening. This year a lot of the residents have either left or died so quite a few of her close friends are no longer there which is upsetting for her.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My friend has been a resident here for over four years and in that time I have witnessed a change in her, from shy and withdrawn to sharing her sense of humour with fellow residents and staff. The facilities within the home are modern and updated regularly which enable residents to reach and maintain their potential. The standard of care I have witnessed is impressive, carried out efficiently, efficiently, compassion and dignity. The room decoration is of a high standard and are homely and spotlessly clean. Mealtimes are sociable and the food is presented beautifully, and has been selected by the residents. This home moves from strength to strength in under the guidance of a strong and effective management team.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2016

Gardens and Grounds Award

Recipient: Queen Elizabeth House

Date: Tuesday 12 Apr 2016

more details

February 2016

October 2015

Bromley Business Awards

Recipient: Queen Elizabeth House

Date: Friday 16 Oct 2015

more details

December 2014

December 2013

September 2013

Bromley Business Awards

Recipient: Queen Elizabeth House

Date: Sunday 01 Sep 2013

more details

Great British Care Awards

Recipient: Queen Elizabeth House

Date: Sunday 01 Sep 2013

more details

Great British Care Awards

Recipient: Queen Elizabeth House

Date: Sunday 01 Sep 2013

more details

Bromley Business Awards

Recipient: Queen Elizabeth House

Date: Sunday 01 Sep 2013

more details

March 2013

Job Vacancies

Staff Profiles

Beverley

Beverley Simms-Dick

Job Title: Manager

Description:

Beverley writes:
QEH is an award winning home which prides itself on the ethos that it is run ‘for the residents and by the residents’. The staff and the management team take pride in the knowledge that all residents regardless of their cognitive needs have a voice, choice and total control. The residents are actively involved in the management of the home from managing the main office, marketing the home, running the weekly shop, running daily film shows, interviewing staff, participating in catering committees, theatre groups, designing the garden, bathroom and all refurbishments within the home. Residents are empowered to lead the life of their choice, with support to maintain any likes, dislikes, hobbies and social needs and/or desires they might have.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Queen Elizabeth House