Queen Elizabeth House

38 Southborough Road, Bickley, Bromley BR1 2EE

Queen Elizabeth House, Bromley, London
Queen Elizabeth House, Bromley, London
Queen Elizabeth House, Bromley, London

Situated in Bromley, Kent, Queen Elizabeth House offers a comfortable home for older people with easy access to public transport and local amenities.

Delivering the highest standards of care in a warm, safe environment is central to the home’s philosophy.

The home offers 28 en-suite bedrooms, each tastefully furnished and decorated.

Queen Elizabeth House’s gardens have been adapted to afford ease of access with many relaxing places to sit and enjoy the sunshine.

Food is freshly prepared on site and the care home caters for residents' individual food preferences.   

Residents’ views contribute to the daily running of the care home. The residents have organised a shop in the home, enjoy running their own film club and also get involved in marketing the home to new residents.

Group: Greensleeves Care

Person in charge: Beverley Simms-Dick (Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 28

Rooms with ensuite WC: 28

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Queen Elizabeth House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 17 May 2017

One en-suite room available. Please contact us to arrange a visit.

Reviews

4.8 Queen Elizabeth House has a Review Score of 4.8 (4.833)

The Review Score of 4.8 (maximum of 10) for Queen Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Queen Elizabeth House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Queen Elizabeth House is calculated as follows: ( (82 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for Queen Elizabeth House is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = 0

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5.6 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Queen Elizabeth House?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Queen Elizabeth House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1

One of my main life rules is to always treat others as I wish to be treated myself. I believe this sentiment is embodied by the staff of Queen Elizabeth House. The residents are cared for with natural friendship, kindness and compassion delivered with a happy demeanor. Residents and staff have a visibly mutual respect for one another and work together for the smooth running and harmony within their home. And it really does feel like HOME!! WELL DONE QEH.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has excellent care, She has been very happy in the home for three years. The food is excellent. It is always spotlessly clean. All the carers are kind and compassionate. I really can't fault this home.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Beverley Simms Dick, Home Manager at Queen Elizabeth House responded to this review on 08 Feb 2016:

The team and I would like to that you for your review and we strive to maintain this standard going forward

Cannot fault anything. Staff are very helpful and keep the family informed me re any problems/concerns experienced by our mother and themselves. After 11 weeks in hospital, it was apparent our mother needed 24 hour care and as a very independent lady we had our concerns how she would adjust. She is now happier in herself knowing caring staff are always on hand. She is treated with respect and dignity, and the staff take time to get to know her. As a family we have peace of mind and are able to visit whenever we wish. Being a smaller care home it is much more personal. We have a good relationship with carers and management. Very pleased and impressed.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in the house for 5 and a half years, she is now 95 years of age. When she first moved in she absolutely loved it but perhaps because she has been a resident for sometime is not so enthusiastic. She has always been well looked after and the carers are first class and treat my mum with kindness and dignity. She is still aware of everything but is physically weakening. This year a lot of the residents have either left or died so quite a few of her close friends are no longer there which is upsetting for her.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Queen Elizabeth House is a wonderful example of the best in elderly care. Residents are treated as individuals and with dignity. The home itself is well appointed, bright, smart. All the staff from cooks to carers engage on a personal level with residents. Relatives and friends are welcomed at all times. My mother has been at Queen Elizabeth House for over four years. She continues to benefit from the excellent daily activities, good food, care and dedication of the staff.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law was 100 on 31st October. The carers put on a wonderful show of kindness, the catering staff put on a wonderful tea and the entertainment was good, friends and family enjoyed the occasion and one of her elderly friends was so impressed that she is going to put her name on the waiting list.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been a resident here for over four years and in that time I have witnessed a change in her, from shy and withdrawn to sharing her sense of humour with fellow residents and staff. The facilities within the home are modern and updated regularly which enable residents to reach and maintain their potential. The standard of care I have witnessed is impressive, carried out efficiently, efficiently, compassion and dignity. The room decoration is of a high standard and are homely and spotlessly clean. Mealtimes are sociable and the food is presented beautifully, and has been selected by the residents. This home moves from strength to strength in under the guidance of a strong and effective management team.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience with the above home I stayed in early July as the first home failed. My sister and I approached Queen Elizabeth with regards to settling my father into the home. We were very impressed with the staff member we dealt with and the manager. We were shown around and also offered a coffee and biscuits. We left with the understanding that he would be accepted when a vacancy arose. I was very surprised to hear within weeks. The arrangements were made and my father went in but I do admit it was a bit of a hard time with him in the first eight weeks. I half expected him to be sent home, but the staff persevered and now he seems much settled. I take my hat off to the staff for their hard work and dedication also patience as, I for one would totally loose my temper and patience with.

How likely would you be to recommend Queen Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2016

Gardens and Grounds Award

Recipient: Queen Elizabeth House

Date: Tuesday 12 Apr 2016

more details

February 2016

October 2015

Bromley Business Awards

Recipient: Queen Elizabeth House

Date: Friday 16 Oct 2015

more details

December 2014

December 2013

September 2013

Bromley Business Awards

Recipient: Queen Elizabeth House

Date: Sunday 01 Sep 2013

more details

Great British Care Awards

Recipient: Queen Elizabeth House

Date: Sunday 01 Sep 2013

more details

Great British Care Awards

Recipient: Queen Elizabeth House

Date: Sunday 01 Sep 2013

more details

Bromley Business Awards

Recipient: Queen Elizabeth House

Date: Sunday 01 Sep 2013

more details

March 2013

Job Vacancies

Staff Profiles

Beverley

Beverley Simms-Dick

Job Title: Manager

Description:

Beverley writes:
QEH is an award winning home which prides itself on the ethos that it is run ‘for the residents and by the residents’. The staff and the management team take pride in the knowledge that all residents regardless of their cognitive needs have a voice, choice and total control. The residents are actively involved in the management of the home from managing the main office, marketing the home, running the weekly shop, running daily film shows, interviewing staff, participating in catering committees, theatre groups, designing the garden, bathroom and all refurbishments within the home. Residents are empowered to lead the life of their choice, with support to maintain any likes, dislikes, hobbies and social needs and/or desires they might have.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Queen Elizabeth House