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- Queen Elizabeth House care home







Queen Elizabeth House is Bromley’s leading not-for-profit care home, providing award-winning residential and respite care just minutes from Bickley and Petts Wood stations.
With only 28 en-suite bedrooms, this small and welcoming home offers highly-personalised care in a peaceful, leafy setting. As a well-established part of the local community and a charitable home, Queen Elizabeth House puts people before profit – every penny is reinvested to enhance resident care and wellbeing.
Rated...
Care Provided by Queen Elizabeth House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Queen Elizabeth House for full pricing details and T&Cs.
Contact Queen Elizabeth House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Beverley Simms-Dick(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1990
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (28)
- Single Rooms with ensuite Wet Room (28)
Parking
- Parking is located to the front of the home
Queen Elizabeth House Reviews (48)
Queen Elizabeth House has a Review Score of 9.7 (9.705) out of 10, based on 11 reviews in the last 2 years.
Over all time Queen Elizabeth House has 48 reviews.
My elderly friend has been a resident at Queen Elizabeth House for some years and decided to go into care as she has no family to look after her. From what I have seen when visiting her, the staff at Queen Elizabeth House are as good as family to her and she always seems content and well cared for.
Thank you Morag for your kind review, which I will share with the team.
I am extremely pleased with the exceptionally high standard of care received by my friend since she has gone to live at Queen Elizabeth House. All the staff are very kind and caring. They have a good range of activities for the residents which include outings when the rules permit. Throughout the current crisis, there has been a very high standard of care, the staff have made every effort to keep their residents safe. I am very grateful that we found such a lovely home.
Thank you for taking the time to write such a wonderful review, Claire. The team and I will continue to work towards maintaining this high standard.
Due to the current pandemic, I have been unable to travel up from Devon to visit my father, so not seen him for over a year. I have been kept up to date with all the goings-on in the home with regular updates and guidelines. The senior team telephone me if there has been a health issue and when the two jabs of the Covid 19 vaccines were administered. I have full confidence in how the home is run and the high level of care delivered to all residents. They have fully complied with the current guidelines, causing additional work on top of looking after all the residents, and answering the many questions from relatives and friends alike. I have built a rapport over the years with the team and banter goes back and forth. I highly recommend Queen Elizabeth House, it is small and friendly, so it alludes to a family atmosphere.
Thank you Chris for the wonderful review, the team and I will continue to work hard to maintain this high standard.
My uncle moved to Queen Elizabeth House during the pandemic and the staff have done an excellent job of keeping him safe and well and keeping relatives updated and in contact with residents, in line with all guidance. My uncle has flourished there and they have dealt with any challenges in a caring and compassionate manner. I can't thank them enough.
This is a very caring environment where our mother has received good care, meeting her frailty and dementia needs.
My father has mild dementia and has now been at this home for a year and I cannot speak highly enough about the individualised care that he receives. The staff turnover seems low so that both and my father and I have got to know the staff looking after him well.
Earlier on the year, he stopped eating and drinking owing to an infection that he had and staff went to great lengths to consider how his needs could be met and he is now thriving. They understand and take pleasure in his love of music and do whatever they can to have live music for events.
They always ring me if he asks them to or if there is a problem and they are very good at balancing his need for freedom to do what he wishes and the need to safeguard him.
At the time of writing, my husband and I are completely satisfied with the care being provided by the staff at Queen Elizabeth House.
My mother was moved from a different care home in a dangerously poor state of health and well being. With hard work and care the staff at Queen Elizabeth House have turned her around. Her dedicated nurse has a great relationship with her, tirelessly trying to get the best out of her. I can’t thank her and the rest of the staff enough. The home is clean and comfortable and all the staff have the residents best interests at heart.
The residents are treated with the utmost respect and kindness. The staff provide all sorts of different entertainment and outings. Garden parties and fairs in the summer months. The concern shown for residents is second to none particularly in regard to health problems. The home is clean and the food is good. I have a very happy friend, who says, "I like everybody here, moving was the best thing I did". Praise and many thanks to the caring staff.
My mother has been in Queen Elizabeth for 4 years and the staff are wonderful. They are always kind, caring and cheerful. The care home is spotlessly clean and mums room is always clean and tidy. The food is excellent and home cooked. The garden is kept beautifully, I really cannot fault this home.
The lunchtime menu should be reviewed on a fortnightly basis. The meals are too predictable and very little variety. Why not serve pizza or lasagne.
The showers have been out of use for two weeks. My aunt was offered a bath but is totally unable to climb in. No hoist??
The wet room in question had a major leak which required the floor to be removed. Residents were offered the use 2 other...
My mother is very happy at Queen Elizabeth House. The staff are very friendly and treat my mum very well. She seems to have a lot of fun with them and there is a great deal of two-way communications with her.
I have found a caring, knowledgeable and safe attitude with the staff at Queen Elizabeth House. That my mother is in as good a condition that I find her is a testament to the staff at the home. The home does not compromise on care.
I think the care at Queen Elizabeth House is excellent. I have already recommended them to several people. My relative has been a resident for about two and a half years. She is always well dressed and her hair always looked well presented. The staff have always been kind and helpful to both her and us. We are always kept up tt date with any change in her treatment or physical wellbeing. She was recently confined to bed for three weeks or so. As a retired nurse, I was impressed with the standard of care she received at this time.
The home is clean and always smells fresh and the food is excellent.
When visiting, there is always someone there to talk to if I need any information or any update on Mum’s well being and the carers are all very kind.
I would thoroughly recommend Queen Elizabeth House to anyone looking for a small friendly care home for an elderly person.
Queen Elizabeth House has been my mother's home for over six years. She is nearly 93 and her care needs have changed significantly during this period. The standard of care has been excellent throughout. The carers are thoroughly trained, they encourage residents to be active, they maintain high standards of hygiene and cleanliness, the food is very good and they have communicated very well with my sister and I on all issues relating to my mother.
The carers and the support staff work as a very impressive team and take pride in maintaining the dignity of those for whom they are caring.I frequently refer to Queen Elizabeth House's high standards when discussing with others my mother's care and I do not hesitate to recommend Queen Elizabeth House to those who are looking for a care home for themselves or for a friend or family member.
I am very happy with the care that my relative receives at Queen Elizabeth House. The staff are friendly, happy and attentive to my relatives needs. They treat her with respect and kindness and this has resulted in her feeling secure and content.
I am always made to feel welcome and find the atmosphere in the home positive and lively with a well thought out program of activities for all the residents.
After viewing 18 different care homes my mother entered Queen Elizabeth House in November 2009. This was by far the best care home I had viewed, it was clean, smelt fresh, staff courteous and felt more "like a hotel" than a care home. Nothing has changed my mind about Queen Elizabeth House since the day my Mother moved in there almost 8 years ago.
My mother has always been treated with care and respect, her room kept clean and tidy, her clothes washed and aired properly, staff interacting positively and respectfully with her. The menu and food provided have been first class, the entertainment controlled and varied and residents encouraged to go on external excursions (if able), birthdays celebrated admirably.
Whenever I visit I have been greeted well, always kept up to date on my mother's well-being (often receiving telephone call updates), plus have been involved in the Monthly Care Plan reviews for my mother.Queen Elizabeth House is definitely a place I would recommend and if I need somewhere in later life would be happy to enter.
My father is extremely happy living at the home. The staff have got to know his specific needs and tailor their care towards them. This makes for a light-hearted and enjoyable experience for him. The activities are varied and challenging but also a lot of fun. The home is spotlessly clean, bright and very welcoming for friends and relatives to visit. All in all, I am very pleased with the home and its staff and am delighted I chose it for my father.
My mother moved into the home over three years ago at the age of 90 following a fall when we realised she could no longer cope by herself.
Once in the home, her general health improved considerably and she has been able to play an active part in the home's activities. The management and staff provide a caring and secure environment which certainly provides us with considerable peace of mind. I have no hesitation in recommending Queen Elizabeth House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 October 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Queen Elizabeth House.
Awards / Recognitions (22)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Meet the Team (4)

QEH is an award winning home which prides itself on the ethos that it is run ‘for the residents and by the residents’. The staff and the management team take pride in the knowledge that all residents regardless of their cognitive needs have a voice, choice and total control. The residents are actively involved in the management of the home from managing the main office, marketing the home, running the weekly shop, running daily film shows, interviewing staff, participating in catering committees, theatre groups, designing the garden, bathroom and all refurbishments within the home. Residents are empowered to lead the life of their choice, with support to maintain any likes, dislikes, hobbies and social needs and/or desires they might have.

I enjoy my job and being a part of the team. I have worked at the care home as Bookkeeper for seven and a half years. Outside of work, I enjoy going to the theatre, cinema, dancing, gardening, visiting museums and art galleries. I also like horse riding, spending time with my family and friends and going on holiday.

I have worked at Queen Elizabeth House for 16 years. I enjoy my role and like making the residents happy by meeting their individual needs and choices. It brings me pleasure to see a smile as they enjoy their meal or read the wonderful feedback they give. In my spare time I enjoy going to church, reading and walking.

I’ve been at Queen Elizabeth House for 20 years, not just involved with essential maintenance but all aspects and issues in support of the whole team. I like to know I’m helping older people to enjoy life to the full in a safe and happy environment. In my spare time I enjoy gardening and walking.
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