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- Queen Elizabeth House care home







Queen Elizabeth House is Bromley’s leading not-for-profit care home, providing award-winning residential and respite care just minutes from Bickley and Petts Wood stations.
With only 28 en-suite bedrooms, this small and welcoming home offers highly-personalised care in a peaceful, leafy setting. As a well-established part of the local community and a charitable home, Queen Elizabeth House puts people before profit – every penny is reinvested to enhance resident care and wellbeing.
Rated...
Care Provided by Queen Elizabeth House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Queen Elizabeth House for full pricing details and T&Cs.
Contact Queen Elizabeth House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Beverley Simms-Dick(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1990
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (28)
- Single Rooms with ensuite Wet Room (28)
Parking
- Parking is located to the front of the home
Queen Elizabeth House Reviews (48)
Queen Elizabeth House has a Review Score of 9.7 (9.705) out of 10, based on 11 reviews in the last 2 years.
Over all time Queen Elizabeth House has 48 reviews.
Queen Elizabeth House has, for the last year, provided my aunt with a new home in which she has been very happy. She has lots of new friends at the same time as being able to continue with her ongoing social life. Her friends and family are always made very welcome. Her care is extremely good, she thrives on the good food and personal care she receives.
My mother has been a resident of Queen Elizabeth house for over 6 years. During that time her needs have changed, but she has continued to receive excellent care. The home has a wonderful, caring ethos. All the staff know each resident and treat them as individuals. The residents' dignity is maintained at all times.
Residents are offered stimulating activities plus visits to local places of interest. Pupils from local schools often visit. There is a pleasant garden. Relatives and friends are encouraged to take an active part in events such as the summer and Christmas fayres. The home is staffed by dedicated, caring people. From the cooks to the maintenance man, from the manageress to the carers and office staff, everyone works tirelessly on behalf of residents. Residents' care plans are regularly reviewed with the resident and their relatives. The expertise of the senior carers is most reassuring and appreciated. "Completely professional, yet personal and caring" - sums them up.
My mother came to Queen Elizabeth House in April 2017, following a stay in hospital. Having to move her to a care home was a very emotional anxious time for her and all the family. She was greeted at the door on arrival, shown to a lovely clean room with ensuite facilities and made to feel very welcome.
I cannot speak highly enough of all staff at Queen Elizabeth House, they helped her every need in a very kindly and caring manner. She soon gained more confidence and strength. There are daily activities and excersize classes which keeps her joints and mind active. She loves the food and looks forward to meal times. Every effort is made to make sure the residents are safe and cared for, and treated with the dignity and respect they so deserve.
Queen Elizabeth House is very well run and managed and her staff are always on hand to attend to any situation that should arise day or night. My family have peace of mind that she is safe, cared for and contented.
Our mother joined Queen Elizabeth House in April 2017. Since then her confidence and well-being has so much improved despite her partial sight loss and health issues.
We found the staff to be dedicated and caring - nothing is too much trouble and we are happy knowing she is in a caring, safe and comfortable environment with delicious food and friendly residents who share the events and entertainments.
One of my main life rules is to always treat others as I wish to be treated myself. I believe this sentiment is embodied by the staff of Queen Elizabeth House. The residents are cared for with natural friendship, kindness and compassion delivered with a happy demeanor. Residents and staff have a visibly mutual respect for one another and work together for the smooth running and harmony within their home. And it really does feel like HOME!! WELL DONE QEH.
Cannot fault anything. Staff are very helpful and keep the family informed me re any problems/concerns experienced by our mother and themselves. After 11 weeks in hospital, it was apparent our mother needed 24 hour care and as a very independent lady we had our concerns how she would adjust. She is now happier in herself knowing caring staff are always on hand. She is treated with respect and dignity, and the staff take time to get to know her. As a family we have peace of mind and are able to visit whenever we wish. Being a smaller care home it is much more personal. We have a good relationship with carers and management. Very pleased and impressed.
My mother has been in the house for 5 and a half years, she is now 95 years of age. When she first moved in she absolutely loved it but perhaps because she has been a resident for sometime is not so enthusiastic. She has always been well looked after and the carers are first class and treat my mum with kindness and dignity. She is still aware of everything but is physically weakening. This year a lot of the residents have either left or died so quite a few of her close friends are no longer there which is upsetting for her.
My friend has been a resident here for over four years and in that time I have witnessed a change in her, from shy and withdrawn to sharing her sense of humour with fellow residents and staff. The facilities within the home are modern and updated regularly which enable residents to reach and maintain their potential. The standard of care I have witnessed is impressive, carried out efficiently, efficiently, compassion and dignity. The room decoration is of a high standard and are homely and spotlessly clean. Mealtimes are sociable and the food is presented beautifully, and has been selected by the residents. This home moves from strength to strength in under the guidance of a strong and effective management team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 October 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Queen Elizabeth House.
Awards / Recognitions (22)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Meet the Team (4)

QEH is an award winning home which prides itself on the ethos that it is run ‘for the residents and by the residents’. The staff and the management team take pride in the knowledge that all residents regardless of their cognitive needs have a voice, choice and total control. The residents are actively involved in the management of the home from managing the main office, marketing the home, running the weekly shop, running daily film shows, interviewing staff, participating in catering committees, theatre groups, designing the garden, bathroom and all refurbishments within the home. Residents are empowered to lead the life of their choice, with support to maintain any likes, dislikes, hobbies and social needs and/or desires they might have.

I enjoy my job and being a part of the team. I have worked at the care home as Bookkeeper for seven and a half years. Outside of work, I enjoy going to the theatre, cinema, dancing, gardening, visiting museums and art galleries. I also like horse riding, spending time with my family and friends and going on holiday.

I have worked at Queen Elizabeth House for 16 years. I enjoy my role and like making the residents happy by meeting their individual needs and choices. It brings me pleasure to see a smile as they enjoy their meal or read the wonderful feedback they give. In my spare time I enjoy going to church, reading and walking.

I’ve been at Queen Elizabeth House for 20 years, not just involved with essential maintenance but all aspects and issues in support of the whole team. I like to know I’m helping older people to enjoy life to the full in a safe and happy environment. In my spare time I enjoy gardening and walking.
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