Riverview Lodge, in the Kingsbury area of London, is well-equipped to achieve excellent residential care and personal support, with facilities that include specialist baths and showers, staff offices and a hairdressing room.
Riverview Lodge prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect.
It believes in being open and fair as it strives to do the best possible and endeavours to meet residents needs to enable them to live a fulfilled life in mind, body and spirit.
The interior has been purpose-built to suit the challenges of both residents and carers, with quality furnishings and communal areas to contribute to a pleasant social atmosphere.
The aim of carers is to help residents in the pursuit of a fulfilling lifestyle, while safeguard any specific health concerns they might be vulnerable to.
Group: MHA (Methodist Homes)
Local Authority / Social Services: London Borough of Brent Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 36
Rooms with ensuite WC: 36
Facilities & Services: Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Riverview Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.8 (maximum of 10) for Riverview Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Riverview Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.896 for Riverview Lodge is calculated as follows: ( (95 Excellents x 5) + (11 Goods x 4) ) ÷ 106 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.917 Points relating to the number of positive Reviews for Riverview Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.2 Target = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Riverview Lodge has a Review Score of 8.8 (8.813) from 9 Reviews
Review submitted from a Website Submission by C b (Great-granddaughter of Resident) on Friday 9 March 2018. Relates to February 2018.
Staff are extremely caring and welcoming not just to the residents but to the family and friends too. It was my great grandmother’s 100th birthday last month and they went all out to make it as special as possible and I have not seen my great Nan smile so much and we all had a wonderful time. All of the staff are fabulous and we know we can leave the home knowing that my great-grandmother will be looked after and will be treated well.
How likely would you be to recommend Riverview Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Manjit Laute, Home Manager at Riverview Lodge responded to this review on 12 Mar 2018:
Thank you so much for your wonderful review of the care and support you see at Riverview. It is great to hear that you are so confident of the consistency of the care given and have peace in this knowledge when you are unable to visit yourself.
I will share this with my team.
Review submitted from a Website Submission by Helen D (Daughter of Resident) on Sunday 21 January 2018. Relates to December 2017.
My dad was a resident at Riverview Lodge from December 2016 to December 2017 when, unfortunately, he had to move to nursing care after a stay in hospital. I am full of praise for the staff. My dad presented quite challenging behaviour, yet the staff were so caring. They became like family to us. Dad was always spotlessly clean and shaven. Fantastic fresh food every day. Tea, cake, biscuits etc. I was so sad to say goodbye. You all do an amazing job.
How likely would you be to recommend Riverview Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Manjit Laute, Home Manager at Riverview Lodge responded to this review on 26 Jan 2018:
Thank you very much for your positive review for our home. Your dad was a wonderful person, we all loved his unique personality and we are going to miss him.
Review submitted from a Postal Card by C B (Daughter-in-law of Resident) on Wednesday 10 January 2018. Relates to December 2017.
Our relative has been a resident of Riverview Lodge since April 2016. We have found staff caring, polite and supportive, they always make you feel very welcoming.
How likely would you be to recommend Riverview Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Manjit Laute, Home Manager at Riverview Lodge responded to this review on 18 Jan 2018:
Thank you very much for your lovely comment, I will share this with all my staff.
Review submitted from a Website Submission by Elaine W (Daughter of Resident) on Wednesday 17 May 2017. Relates to May 2017.
My mum who has dementia has been at Riverview for about nine months and has been very well cared for, with my dad able to visit every day and attend music therapy with her. We were recently able to celebrate their 65th wedding anniversary with all the family in the reminiscence room which we are very appreciative of being able to do this, it certainly meant a lot to us all especially my dad.
The staff are all very friendly and patient, I have full confidence that my mum is receiving the best level of care. The home itself is lovely, my mum's room is perfect for her needs and everything is very well kept.
How likely would you be to recommend Riverview Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Patricia H (Daughter of Resident) on Tuesday 16 May 2017. Relates to May 2017.
My mother has been living at River View Lodge for over 5 years. The staff are always caring towards the residents, trying to make their home a happy place to be. I have always been made welcome no matter what time I arrive.
Obviously, it's not a good idea to turn up when staff are trying to get residents ready for bed or when helping them to get up and washed and dressed. Whenever you arrive you are offered tea and a biscuit just as you would be when you arrived at your parent's home.
The home is bright and spotlessly clean. I have never walked in and noticed any unpleasant smells. The food is cooked on site by a chef who caters for all diets. The rooms are very well furnished and cleaned daily by the wonderful happy cleaning staff. Well done to all who work at Riverview Lodge and thank you for doing such a hard job.
I don't know how I would have managed without your help.
Thank you from all our family.
How likely would you be to recommend Riverview Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Martin B (Son of Resident) on Saturday 13 May 2017. Relates to May 2017.
I recommend Riverview Lodge very highly indeed. The facilities and surroundings are comfortable and pleasant but above all, the standard of care and attention from the staff is excellent.
Certainly, after having experienced a very difficult time due to my Mothers' declining health, we were very happy to have secured a place for her at this care home - her overall health and state of mind has improved steadily over the last year.
How likely would you be to recommend Riverview Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Brian B (Friend of Resident) on Friday 14 October 2016. Relates to July 2016.
My friend had already been diagnosed with cancer in advanced stages before he was admitted to Riverview Lodge care home, where he remained until his passing. Over the years I have had extensive experience of many different care homes, but never once have I encountered one like Riverview Lodge. On the surface, the care provided was efficient, professional, and caring. But there was a deeper level at which the staff – from the cleaners to the managers – seemed to make a spiritual connection with those who needed it. My friend was an atheist but this did not prevent him from having a deep and meaningful friendship with the chaplain in the last few weeks of his life. I experienced deep compassion and support expressed both towards myself and towards my friend, by many different members of staff. I took this as evidence of a very deep level of spirituality permeating the whole ethos of this wonderful home.
How likely would you be to recommend Riverview Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Deborah Langton, Area Manager at Riverview Lodge responded to this review on 17 Oct 2016:
Dear Brian
Thank you so much for taking the time to review our home Riverview Lodge and for your wonderful words of appreciation. The team at Riverview Lodge do try their utmost to build a relationship and understanding with our residents and their friends and families. I am pleased both you and your friend experienced care with so much empathy and understanding.
Kind Regards
Deborah
Review submitted from a Website Submission by Monica D (Daughter of Resident) on Thursday 4 August 2016. Relates to July 2016.
My father spent two weeks respite here this July, 2016. I am extremely happy with the service and the care that was provided for father. He enjoyed the food. He has returned home a different man, his confidence and self-esteem has been boosted. My family and I also enjoyed visiting him, the experience was very pleasant and friendly. The staff were helpful, supportive, very understanding and accommodating.
How likely would you be to recommend Riverview Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Deborah Langton, Area Manager at Riverview Lodge responded to this review on 05 Aug 2016:
Dear Monica
It is great to hear what a success the respite care was at Riverview. They are indeed very welcoming and caring and I am glad that this was a positive time for your father.
Thank you so much for taking the time to write this review, it will be reassuring to others when looking for a placement and I know the team will appreciate this.
Kind Regards
Deborah
Review submitted from a Postal Card by J O (Daughter of Resident) on Wednesday 15 June 2016. Relates to June 2016.
My relative is very well taken care of at Riverview, even when I am unable to visit, I know that she is treated with care and love. I visit at different times, always unexpected and there is such a nice atmosphere.
Warm friendly staff and kind, understanding management. One evening when visiting my relative looked peaceful and serene. There was a loving atmosphere in her room and it was clear she has been gently handled during her personal care. Before going to bed (also, her hair is always braided lovely). Thank you!
How likely would you be to recommend Riverview Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Deborah Langton, Area Manager at Riverview Lodge responded to this review on 17 Jun 2016:
Thank you so much for your wonderful review of the care and support you see at Riverview. It is great to hear that you are so confident of the consistency of the care given and have peace in this knowledge when you are unable to visit yourself.
I will feed back to the team how you feel about the care delivered to mum.
Regards
Deborah
February 2018
There are currently no Care Home Idol entrants who have performed at Riverview Lodge