Riverview Lodge, London, London
Riverview Lodge, London, London
Riverview Lodge, London, London

Riverview Lodge, in the Kingsbury area of London, is well-equipped to achieve excellent residential care and personal support, with facilities that include specialist baths and showers, staff offices and a hairdressing room.


Riverview Lodge prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect.


It believes in being open and fair as it strives to do the best possible and endeavours to meet residents needs to enable them to live a fulfilled life in mind, body and spirit.


The interior has been purpose-built to suit the challenges of both residents and carers, with quality furnishings and communal areas to contribute to a pleasant social atmosphere.


The aim of carers is to help residents in the pursuit of a fulfilling lifestyle, while safeguard any specific health concerns they might be vulnerable to.

Group: MHA (Methodist Homes)

Person in charge: Manjit Laute (Home Manager)

Local Authority / Social Services: London Borough of Brent Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 36

Rooms with ensuite WC: 36

Facilities & Services: Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Riverview Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Riverview Lodge has a Review Score of 8.9 (8.917)

The Review Score of 8.9 (maximum of 10) for Riverview Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Riverview Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Riverview Lodge is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.917 Points relating to the number of positive Reviews for Riverview Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.2 positive Reviews (36 registered beds ÷ 5). 3 Reviews ÷ 7.2 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Riverview Lodge?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Riverview Lodge

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1

My friend had already been diagnosed with cancer in advanced stages before he was admitted to Riverview Lodge care home, where he remained until his passing. Over the years I have had extensive experience of many different care homes, but never once have I encountered one like Riverview Lodge. On the surface, the care provided was efficient, professional, and caring. But there was a deeper level at which the staff – from the cleaners to the managers – seemed to make a spiritual connection with those who needed it. My friend was an atheist but this did not prevent him from having a deep and meaningful friendship with the chaplain in the last few weeks of his life. I experienced deep compassion and support expressed both towards myself and towards my friend, by many different members of staff. I took this as evidence of a very deep level of spirituality permeating the whole ethos of this wonderful home.

How likely would you be to recommend Riverview Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Deborah Langton, Area Manager at Riverview Lodge responded to this review on 17 Oct 2016:

Dear Brian

Thank you so much for taking the time to review our home Riverview Lodge and for your wonderful words of appreciation. The team at Riverview Lodge do try their utmost to build a relationship and understanding with our residents and their friends and families. I am pleased both you and your friend experienced care with so much empathy and understanding.

Kind Regards

Deborah

My father spent two weeks respite here this July, 2016. I am extremely happy with the service and the care that was provided for father. He enjoyed the food. He has returned home a different man, his confidence and self-esteem has been boosted. My family and I also enjoyed visiting him, the experience was very pleasant and friendly. The staff were helpful, supportive, very understanding and accommodating.

How likely would you be to recommend Riverview Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Riverview Lodge responded to this review on 05 Aug 2016:

Dear Monica

It is great to hear what a success the respite care was at Riverview. They are indeed very welcoming and caring and I am glad that this was a positive time for your father.

Thank you so much for taking the time to write this review, it will be reassuring to others when looking for a placement and I know the team will appreciate this.

Kind Regards

Deborah

My relative is very well taken care of at Riverview, even when I am unable to visit, I know that she is treated with care and love. I visit at different times, always unexpected and there is such a nice atmosphere.
Warm friendly staff and kind, understanding management. One evening when visiting my relative looked peaceful and serene. There was a loving atmosphere in her room and it was clear she has been gently handled during her personal care. Before going to bed (also, her hair is always braided lovely). Thank you!

How likely would you be to recommend Riverview Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Riverview Lodge responded to this review on 17 Jun 2016:

Thank you so much for your wonderful review of the care and support you see at Riverview. It is great to hear that you are so confident of the consistency of the care given and have peace in this knowledge when you are unable to visit yourself.

I will feed back to the team how you feel about the care delivered to mum.

Regards

Deborah

Submit a Review for Riverview Lodge

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Riverview Lodge

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Riverview Lodge