Riverview Lodge

Birchen Grove, Kingsbury, London NW9 8SE
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9.9 48 Reviews
  • Riverview Lodge, London
Riverview Lodge, in the Kingsbury area of London, is well-equipped to achieve excellent residential and residential dementia care for 36 residents in en suite accommodation. The home is located next to a church and has a lovely view overlooking a stream from the well tended garden.

The home prides itself on providing a homely, safe environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect.

The interior has been purpose-built to suit the challenges of both residents and carers, with quality furnishings and communal areas to contribute to a pleasant social atmosphere.

Residents enjoy a varied activity schedule prepared by the Activity Coordinator which includes arts and crafts, gardening, baking and armchair exercises. The on site hair salon is perfect for a spot of pampering and if residents prefer some quiet time, they can relax in the sensory garden and reminiscence room.

To experience living at Riverview Lodge, why not pop down for lunch and to spend an afternoon with the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1496 – £1692
  • Self-Funded Residential Dementia Care: £1593 – £1826

These prices are only a guideline, please contact Riverview Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anne Fenlon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Single Rooms with ensuite Wet Room (36)

Riverview Lodge Reviews (48)

Total of 48, showing 41-48
9.9

Riverview Lodge has a Review Score of 9.9 (9.881) out of 10, based on 22 reviews in the last 2 years. Over all time Riverview Lodge has 48 reviews.

Overall Experience

  • 42
  • 5
  • 1
  • 0
  • 0

Date Published

48
5
15
22
26

Review from Ken (Nephew of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was a resident at Riverview Lodge for just over 2 years until his passing this week.
I am so pleased he spent his final years here. He said many times he could not be in a more caring and happy environment. When he first arrived he was in poor health and very weak but after a couple of months
of wonderful care, he was healthier and stronger than he had been for many years.
The care and love the staff showed towards him was second to none and it amazed us how special he was made to feel.
We cannot praise the staff enough from the manager and all the other nursing staff and carers and cleaning staff who gave my Uncle such a happy last couple of years of his life. All the staff looked after him so well and it makes me so happy to know that his every need was attended to.
Thank you all so much, Riverview Lodge.

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Review from C B (Great-granddaughter of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely caring and welcoming not just to the residents but to the family and friends too. It was my great grandmother’s 100th birthday last month and they went all out to make it as special as possible and I have not seen my great Nan smile so much and we all had a wonderful time. All of
the staff are fabulous and we know we can leave the home knowing that my great-grandmother will be looked after and will be treated well.

Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you so much for your wonderful review of the care and support you see at Riverview. It is great to hear that you are so confident of the consistency of the care given and have peace in this knowledge when you are unable to visit yourself.


I will share this with my team.

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Review from C B (Daughter-in-law of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has been a resident of Riverview Lodge since April 2016. We have found staff caring, polite and supportive, they always make you feel very welcoming.

Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you very much for your lovely comment, I will share this with all my staff.

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Review from Elaine W (Daughter of Resident) published on 1 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who has dementia has been at Riverview for about nine months and has been very well cared for, with my dad able to visit every day and attend music therapy with her. We were recently able to celebrate their 65th wedding anniversary with all the family in the reminiscence room which we are very
appreciative of being able to do this, it certainly meant a lot to us all especially my dad.
The staff are all very friendly and patient, I have full confidence that my mum is receiving the best level of care. The home itself is lovely, my mum's room is perfect for her needs and everything is very well kept.

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Review from Patricia H (Daughter of Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living at River View Lodge for over 5 years. The staff are always caring towards the residents, trying to make their home a happy place to be. I have always been made welcome no matter what time I arrive.
Obviously, it's not a good idea to turn up when staff are trying to get residents
ready for bed or when helping them to get up and washed and dressed. Whenever you arrive you are offered tea and a biscuit just as you would be when you arrived at your parent's home.
The home is bright and spotlessly clean. I have never walked in and noticed any unpleasant smells. The food is cooked on site by a chef who caters for all diets. The rooms are very well furnished and cleaned daily by the wonderful happy cleaning staff. Well done to all who work at Riverview Lodge and thank you for doing such a hard job.
I don't know how I would have managed without your help.
Thank you from all our family.

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Review from Brian B (Friend of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had already been diagnosed with cancer in advanced stages before he was admitted to Riverview Lodge care home, where he remained until his passing. Over the years I have had extensive experience of many different care homes, but never once have I encountered one like Riverview Lodge. On the
surface, the care provided was efficient, professional, and caring. But there was a deeper level at which the staff – from the cleaners to the managers – seemed to make a spiritual connection with those who needed it. My friend was an atheist but this did not prevent him from having a deep and meaningful friendship with the chaplain in the last few weeks of his life. I experienced deep compassion and support expressed both towards myself and towards my friend, by many different members of staff. I took this as evidence of a very deep level of spirituality permeating the whole ethos of this wonderful home.

Reply from Deborah Langton, Area Manager at Riverview Lodge

Dear Brian


Thank you so much for taking the time to review our home Riverview Lodge and for your wonderful words of appreciation. The team at Riverview Lodge do try their utmost to build a relationship and understanding with our residents and their friends and families. I am pleased both you and your friend experienced care with so much empathy and understanding.


Kind Regards


Deborah

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Review from Monica D (Daughter of Resident) published on 9 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent two weeks respite here this July, 2016. I am extremely happy with the service and the care that was provided for father. He enjoyed the food. He has returned home a different man, his confidence and self-esteem has been boosted. My family and I also enjoyed visiting him, the experience
was very pleasant and friendly. The staff were helpful, supportive, very understanding and accommodating.

Reply from Deborah Langton, Area Manager at Riverview Lodge

Dear Monica


It is great to hear what a success the respite care was at Riverview. They are indeed very welcoming and caring and I am glad that this was a positive time for your father.


Thank you so much for taking the time to write this review, it will be reassuring to others when looking for a placement and I know the team will appreciate this.


Kind Regards


Deborah

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Review from J O (Daughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is very well taken care of at Riverview, even when I am unable to visit, I know that she is treated with care and love. I visit at different times, always unexpected and there is such a nice atmosphere.
Warm friendly staff and kind, understanding management. One evening when visiting my
relative looked peaceful and serene. There was a loving atmosphere in her room and it was clear she has been gently handled during her personal care. Before going to bed (also, her hair is always braided lovely). Thank you!

Reply from Deborah Langton, Area Manager at Riverview Lodge

Thank you so much for your wonderful review of the care and support you see at Riverview. It is great to hear that you are so confident of the consistency of the care given and have peace in this knowledge when you are unable to visit yourself.


I will feed back to the team how you feel about the care delivered to mum.


Regards


Deborah

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Riverview Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Riverview Lodge is calculated as follows: ( (233 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 261 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverview Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (1)

No image found

Anne Fenlon

Job Title: Home Manager

Joined: 2017

Anne is Riverview Lodge's compassionate and dedicated Home Manager.

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