Riverview Lodge

Birchen Grove, Kingsbury, London NW9 8SE
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9.9 49 Reviews
  • Riverview Lodge, London
Riverview Lodge, in the Kingsbury area of London, is well-equipped to achieve excellent residential and residential dementia care for 36 residents in en suite accommodation. The home is located next to a church and has a lovely view overlooking a stream from the well tended garden.

The home prides itself on providing a homely, safe environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect.

The interior has been purpose-built to suit the challenges of both residents and carers, with quality furnishings and communal areas to contribute to a pleasant social atmosphere.

Residents enjoy a varied activity schedule prepared by the Activity Coordinator which includes arts and crafts, gardening, baking and armchair exercises. The on site hair salon is perfect for a spot of pampering and if residents prefer some quiet time, they can relax in the sensory garden and reminiscence room.

To experience living at Riverview Lodge, why not pop down for lunch and to spend an afternoon with the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1496 – £1692
  • Self-Funded Residential Dementia Care: £1593 – £1826

These prices are only a guideline, please contact Riverview Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anne Fenlon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Single Rooms with Ensuite Wet Room (36)

Riverview Lodge Reviews (49)

9.9

Riverview Lodge has a Review Score of 9.9 (9.879) out of 10, based on 23 reviews in the last 2 years.
Over all time Riverview Lodge has 49 reviews.

Overall Experience
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Review from J H (Daughter-in-law of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riverview Lodge is a very friendly place, they try very hard to make the residents feel comfortable. The staff are good and I will recommend this home to anyone and everyone. The team are very friendly here and my mother-in-law is happy.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for your lovely recommendation for our care home. I will share your review with my staff team who are always willing to go the extra mile to make our residents feel at home in a caring and loving atmosphere.

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Review from Christine C (Wife of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed at Riverview Lodge for 2 weeks, he told me that he enjoyed his stay, and he said that the staff looked after him very well.
Our children and my siblings also confirmed that when they visited him, which was often, they found him to be in good spirits.
I would not hesitate to use this
service again.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for recommending our home, I will share your lovely review with my staff team who are always caring and willing to go extra mile to make our residents' stay pleasant and memorable.

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Review from I V (Son of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good service and staff are helpful and are always willing to go the extra mile. Activities are good and meals are also.
The manager of the service is helpful and always attentive to what meets the needs of the residents and the home.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for your lovely review of our home, it is very encouraging for my staff team. I will share your review with all my staff team who are always striving to do better.

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Review from T B (Son of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All staff from the manager, deputy manager, nurses and care assistants were kind and helpful. Some problems with the provision of medication but this was sorted out. There appears to be no provision for activity at this home (I think the member of staff responsibly had left) Staff were willing to walk
mum to the garden and to help mum phone home.
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Review from P Z (Daughter of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some staff are dedicated and committed, while others are pretty unhelpful and do not respond to caring needs. Also, lack of staffing and agency staff used. Grounds are delightful, which attracted us to the home. Laundry can be a muddle.
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Review from Beryl B (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Riverview Lodge for eight years until she died in July.
She wasn't the easiest of people but the carers were very patient with her and looked after her lovingly.
She always said that it was as near to being in her own home as she could get and especially liked the home-cooked
food.
Whilst the family and staff tried to encourage her to join in activities she preferred to stay in her room but the carers checked up on her regularly to check that she was alright.
Her passing was very peaceful and the staff were with her until a family member could arrive.
In the years she was there we got to know some of the staff really well as there is a low turnover which I feel shows how the MHA look after their staff as well as the residents.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for your positive feedback regarding the care of your mum at Riverview Lodge over the last eight years. I am glad that we were able to support your mother and that she particularly enjoyed the home-cooked food. Regarding the staff, it is true that the turnover is very low, and this is testament to the commitment of the team to provide continuity of care and the best support for people to enable them to live their later lives well.

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Review from J K (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beloved mum was a resident of Riverview Lodge for just over seven years. All the staff and carers treated her with respect and love. She kept her dignity. Everyone gave her the best care she could have been given and I am so grateful for that. All were very attentive to her and although I visited
mum regularly, they kept in regular touch with me by phone. I couldn't have asked for better care. My heartfelt thanks to all at Riverview Lodge which will always have a special place in my heart.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for your wonderful feedback regarding the care of your mum at Riverview Lodge over the last seven years. It was a pleasure to support your mum. It is so lovely for the staff to receive positive comments regarding the care we provide. I am glad we have made a difference and to hear that we have a special place in your heart. That means so much.

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Review from M E (Daughter of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Riverview Care Home is one of the best I have seen so far. The staff are professional in how they look after the residents yet friendly at the same time. Having worked as a nurse and a social worker from my observation the residents are cared for well and are treated with respect and dignity. I would
not hesitate in recommending Riverview Care Home to anyone who wishes to send their loved ones there. Thank you all for the care you do for my mum.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for your lovely review of our care home. I will share this with my team and they are all looking forward to celebrating your mum's 101 years of her life soon.

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Review from M K (Daughter of Resident) published on 1 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother spent just three weeks of respite here at the Riverview Lodge from the end of August-September 2021. She settled very quickly and the staff made every effort to make her feel at home. My brother and I were very touched by the kindness and care given to our mother who has progressive dementia.
The staff and the carers were helpful, supportive, very understanding and accommodating - the atmosphere in the home is happy and cheerful, and calm and peaceful when needed. The care was everything we hoped for and also made us feel very welcome, and our mother has returned home a different person, her confidence and self-esteem has been boosted by her short stay. Thank you.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you very much for appreciating the love and care given to your mum. I will share your appreciation with my staff team who go the extra mile to make our residents feel at home and enjoy their stay with us.

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Review from Cader K (Son of Resident) published on 1 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been in Riverview Lodge since June 2019 and she thinks the Lodge is her home now. She appears to be settled nicely. She has a lovely room overlooking the garden and is always kept clean. Staff are friendly, welcoming and usually available to discuss any issues I may have in regards to mum’s
health or needs. Mum was admitted to the hospital during the pandemic and we had very limited contact. When mum was released from the hospital we had no idea of mum conditioned. She was not being able to speak, hold a cup of water and feed herself. She came out of the hospital with bedsores. The senior care assistant and the manager were brilliant. The manager and senior care assistance took control of the situation; co-ordinate with the GP, arranging for a suitable bed as she is bedridden. Through the care and compassion, the manager, senior care assistant and the team has provided to mum. She is now able to feed herself and is content and cheerful. The team is our extended family.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you very much for your review. I am delighted that you find our staff friendly and welcoming. I will share your appreciation with my staff team who go the extra mile to make our residents feel at home and enjoy their stay with us.

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Review from Jonathan P (Son of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was cared for at Riverview Lodge for 2 years until his passing in June of this year. From the very beginning, the staff were warm, welcoming and reassuring. He was always clean, well dressed and fed, and was cared for with compassion and respect. The personal challenges associated with dementia
and the loss of independence were hard for our father, but those challenges were always met with empathy and understanding.
The team at Riverview are brilliant and remained largely unchanged during our father’s time there. This meant he was cared for by people who knew him well and he knew them. The immense challenges posed by the pandemic were met with courage and resilience from the staff who never wavered in their love and compassion for those they care for - the result of their skill and strength as individuals and as a team. During his last days, they found a way for us to be with him that was also safe for the home, which we are eternally grateful for, as was he.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for your review and your kind words. I will pass on your feedback to the staff team.

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Review from Anita S (Granddaughter of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was a resident of the Riverview Lodge for several years until she passed in 2020.
The staff were an extension of her family, and she held them in high regard. Although my grandmother had dementia, I believe that she felt safe, cared for and listened to. Every time we visited, she was
well dressed and was well-groomed as she always took great pride in her appearance, this would have been very important to her. The premises are neat and tidy, and the staff often had events for the residents to keep them entertained and engaged.
My family are grateful to the manager and her lovely team for everything they did to keep my grandmother comfortable in the last few years of her life.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for your lovely compliment about the home and the staff. I will share this with my staff team; your grandma will be missed by us all.

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Review from Beryl B (Daughter of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident in Riverview Lodge for a few years now. It was her 92nd birthday last Saturday and the staff were lovely, enabling her to come out and see us whilst socially distancing. They sang Happy Birthday and had put up banners and balloons for her. Other family members visited later
in the day and the staff were great again.
Thank you.
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Review from John B (Son of Resident) published on 30 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The time came when home visits were no longer viable and Mum needed to move from the home she had lived in for 50 years. The stress of this major upheaval was well contained by the staff of Riverview Lodge who dispelled the anxieties we all felt. She was soon sitting in the lounge on a daily basis enjoying
the company of other residents besides participating in the activities provided. I visited her every week and at each visit left feeling reassured she was in good hands, until her passing recently. So a big thank you from all her family to the staff at Riverview.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you very much for your appreciation of the staff and the care at Riverview Lodge. I would share this with my team.

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Review from Makeda B (Granddaughter of Resident) published on 23 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather attended Riverview Lodge care home for respite care. The whole team were wonderful, attentive and supportive.
They worked well with my grandfather and the family to support his independence and mobility.
The management team kept the family up to date on a daily basis about my grandfather's
well-being.
When we visited him he was always happy with his treatment.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for your very positive review. It was a great pleasure to look after your Grandfather. I will share your positive review with my staff team.

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Review from Sarah L (Daughter of Resident) published on 1 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad enjoyed his time at Riverview Lodge. We visited him every day and found the staff to be very helpful. They got to know Dad quickly and he was encouraged to join in activities. Riverview is a gem of a home and we will definitely book Dad in again for respite care.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you so much for the excellent feedback and recommending our home. I will share this with my team. All staff work with MHA values to provide a high standard of care and positive feedback encourages them to keep providing quality care to all our residents.


We look forward to your Dad being with us again soon.

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Review from Lesline L (Daughter of Resident) published on 21 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Riverview Lodge residential care home for my father for a few weeks stay following hospital admission. The staff were very attentive, and he was well cared for with compassion, dignity and respect. The facilities in this well maintained homely environment were comfortable, and the food looked
good and nutritious.
As a health professional myself, I appreciated meaningful communication and interaction with the managers and other staff at Riverview Lodge in relation to my father's wellbeing. In addition, the relaxed but significant ethos of MHA was pleasant, and resonated with his personal Christian belief. There were also a number of activities each week for residents to enjoy and participate in as they wished. I would recommend this care home as it demonstrates a very good standard for service users.
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Review from Martin B (Son of Resident) published on 12 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It gives me genuine pleasure to be able to submit an unqualified review of excellence for the wonderful level of care shown to my dear Mother at Riverview Lodge during the last 3 years of her life. From the very first day through to my Mother's peaceful passing, I have been so grateful for the sincere
care and attention paid to my Mother by all the staff - and I'm equally appreciative of the support and patience shown to my wife and I as relatives, unaccustomed to dealing with this terrible disease. Most importantly, Mum herself always acknowledged how happy she was to be there - one of her last comments to me was 'They're very good people here'.
'Very good people' is an understatement - we owe a debt of gratitude to the team at MHA.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you very much for your excellent review. I will share this with our staff team. We are going to miss your mum she was a lovely lady.

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Review from Catherine F (Daughter of Resident) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were amazing and made my dad's last months comfortable and happy. He was so well cared for and Dad, though he could no longer be out of bed or feed himself due to his condition, was always content and calm. The care provided was excellent in every respect and staff so friendly and caring
whenever I visited. The home is immaculately clean and decoration cheerful and bright. The other residents always seemed happy and there was always a lovely atmosphere with music being played. Dad being there gave me and my family so much comfort to know he was safe and being cared for.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you very much for your lovely review. I will share your fantastic comments with the staff team who all loved your dad and we will all miss him.

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Review from Helen D (Daughter of Resident) published on 28 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident at Riverview Lodge care home from December 2016 to December 2017. Sadly he passed away in January of this year. He received wonderful dedicated care from all the staff. Today I returned to visit a resident who was celebrating her 100th birthday. There was a big party for her with
relatives, friends and residents all involved. The lounge was all decorated with streamers and balloons and the choice of food was wonderful. The staff all made sure it was a day to remember.
Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you very much for you positive review. I will share this with my team to encourage them to keep up high standards of care.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Riverview Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Riverview Lodge is calculated as follows: ( (244 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 273 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverview Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

No image found

Anne Fenlon

Job Title: Home Manager Joined: 2016

Anne is Riverview Lodge's compassionate and dedicated Home Manager.

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