Spring Lane

170 Fortis Green, London N10 3PA
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9.7 67 Reviews
  • Spring Lane, London
Spring Lane is an established North London care home that was rated 'good' by the Care Quality Commission in January 2019.

It has spacious communal areas and a service that is committed to care that suits the individual.

While being an ideal environment for older people with daily care needs, the hand-picked care team are experienced in the challenges of dementia care and the home is welcoming for people with physical difficulties.

As well as a homely environment, residents can enjoy being located close to the numerous amenities and transport routes of Muswell Hill.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1505
  • Self-Funded Residential Dementia Care: from £1505
  • RESPITE Self-Funded Residential Care: from £1590
  • RESPITE Self-Funded Residential Dementia Care: from £1590

All fees subject to assessment of care need.

These prices are only a guideline, please contact Spring Lane to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lori Vela (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 5

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Parking

  • Car park to rear

Spring Lane Reviews (67)

9.7

Spring Lane has a Review Score of 9.7 (9.728) out of 10, based on 23 reviews in the last 2 years.
Over all time Spring Lane has 67 reviews.

Overall Experience
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Reviewer Connection to Spring Lane
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Total of 67, showing 21-40
Review from Deb C (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is not the easiest of residents because she is in the early stages of dementia and also has mobility issues (we definitely could no longer care for her at home). All of the staff at Spring Lane could not have been more caring or supportive, and my mother is genuinely much happier than she
was in her own home. This is a really well-run care home where everyone follows procedures, where they organise lots of interesting activities throughout the day, the family can visit whenever they like (including the dog!), the food is excellent, and they definitely do their best to match up to their stated aim of being a home from home. We can see that they meet a lot of different needs, and they accomplish this by treating everyone as an individual.
Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Lane.

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Review from Lydia H (Relative of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative had been a campaigner all her life and could be challenging in her old age. Over the six years she has been in the home, all the staff have treated her with respect, wisdom, patience and kindness, even when she was difficult. I have been consulted and informed in a good way. We are glad
that she has been in this home and grateful for all they have done.
Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Lane.

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Review from G D (Wife of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good experience. Staff on hand and helpful. Clean areas. Comfortable areas to sit. Pretty garden and plants all around.
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Review from Henrietta E (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother died at Spring Lane at the age of 101 in January 2023. She had been a resident since September 2019 and always received excellent care - notably throughout the Covid pandemic. She had kept remarkably well really until just before Christmas 2022. After Christmas, she gradually declined until
her death in January. There was nothing specifically wrong with her other than advanced old age and frailty. The end-of-life care she received in Spring Lane was superb. We agreed on a plan with the home that she would not be transferred to the hospital, and the home worked with my brother and me to ensure this was the case. This included the home enabling family to stay with her 24 hours a day for quite a long period. I cannot praise the care she received too highly - from her carers at Spring Lane and from the district nursing/end-of-life team.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your lovely review and for sharing your experience, which I will pass on to all the staff at Spring Lane; your kind comments are much appreciated. Your mother was a lovely lady, and it was our pleasure to care for her. Best wishes.

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Review from B H (Wife of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has only been a very short experience, but so far, I have found the staff as well as management understanding and helpful to both myself and my husband, who has experienced a very bad stroke, which has affected our lives to a great degree.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your lovely review. We are glad you are happy. Your kind comments will be passed on to the team at Spring Lane.

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Review from Tom D (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Springdene Nursing & Care Homes Ltd for the past two years during which time she has received the best care we could possibly have hoped for. From management to the care staff, the professionalism and empathy of Springdene employees when dealing with the residents is
amazing. And as family members, we are kept abreast of the many activities and celebrations in the home. Their communication with families is quick and efficient as we are immediately contacted if there are concerns with my mother’s health. Thank you to the entire care team!
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your wonderful 5-star review. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. I will pass your kind comments on to all the staff at Spring Lane.

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Review from M H (Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the caring I have at Spring Lane care home. All staff at Spring Lane are good and caring. Staff and management are very good and helpful.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you so much for your wonderful 5 Star feedback, it is our absolute pleasure to care for you. Your kind comments will be passed to all the staff at Spring Lane.

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Review from E S (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is so happy at Spring Lane.
What’s great is to see her laughing at joking with the staff they know her so well.
It’s very reassuring to know she is safe and being well looked after.
I would like to thank all the staff at Spring Lane.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you so much for your wonderful feedback. We are glad to hear your positive experience of Spring Lane and thankful for your kind comments, as a team we work together to provide the best experiences for both our residents and family members. Your kind comments will be shared with all the staff at Spring Lane.

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Review from P K (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Spring Lane about five months ago, and she settled very well from the start. The home is bright, clean and welcoming. The care is high quality, the staff are attentive and kind, and the good partnership working with health services has meant my mother’s health needs are always promptly
addressed. I have been impressed with the dedication of the whole team at Spring Lane.
Reply from Michael Williams, CEO at Spring Lane

Thank you for your generous comments. We are delighted you are pleased with our high standards.

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Review from Harry P (Husband of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife became a dementia resident in June 2022. She settled in very quickly owing to the wonderful, warm welcome and kind understanding care she has received from the start. Spring Lane Care Home is exceptionally suitable in regard to my wife's needs and I am always very grateful for the friendly and
comforting atmosphere provided by the staff and the environment generally. This care home is undoubtedly of the highest quality and consistently provides the loving care and attention to detail which is so important in regard to my wife's circumstances and my own peace of mind at this challenging stage in both our lives. Thank you, Spring Lane and all the staff and management involved. Words are not enough!
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your wonderful review and for sharing your experience, which I will pass on to all the staff at Spring Lane; your kind comments are much appreciated. Your wife is a lovely lady, and it is our pleasure to care for her.

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Review from Sarah K (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my parents have been cared for at Spring Lane at different times. They have had very differing needs, with one parent with dementia and the other with joint replacement respite. In both cases, they have been treated with kindness and respect. Clearly, the care team strive to do all they can to
provide a good and nurturing environment.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for taking the time to review Spring Lane. Your feedback is important to us. We really appreciate your kind comments, which I will pass on to the team at Spring Lane.

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Review from Sally H (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really impressed with the individual care given at this home.
In our case, they have helped my mother settle in, have noticed when she is not her usual self and helped us get a timely and effective intervention.
In smaller details too, they have been so helpful, knowing her “shopping list” and
helping her wonderful hairdresser have access to their saloon so Mum can have her hair done just how she likes it.
Every time I visit, they are very welcoming and seek me out if there is anything particular they need me to think about with them.
I get prompt, kind and helpful responses to any queries by email or phone. They are a wonderful staff team, and we owe them a huge thank you.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Here at Spring Lane, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Alan A (Friend of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old friend moved into Spring Lane in 2018, and it has been the perfect place for her. She settled in well from day one and continues to be very happy with the care and company she gets.
I visit on a regular basis. The staff are amazing and always very welcoming. I share Power of Attorney
with a member of my friend's family, and communications with Spring Lane are clear and frequent.
There are lots of activities available, and the residents are treated with great care and dignity.
There is no doubt that Spring Lane is one of the best residential homes in North London - if not the best.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you so much for your lovely review. We are delighted with how satisfied you are with our home. Your friend is a popular member of the Spring Lane family, and it is our pleasure to care for her. Your feedback is truly invaluable to us. I will for sure pass your kind comments on to the team at Spring Lane.

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Review from Janice L (Stepdaughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are wonderful. Always happy, smiling, and making you feel very welcome, nothing is too much of a problem for them. The facilities are kept to a very high standard. Very clean and well-maintained. Whenever I visit my stepmother is always washed and dressed in clean clothes, her hair done and
even has her lipstick on. Her personal care is excellent. There are lots of activities organised for any resident who wants to take part. She is very happy at Spring Lane and her quality of life has improved immensely since going into care.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for taking the time to review Spring Lane. We are delighted with how satisfied you are with our home. Your feedback is truly invaluable to us. I will be sure to pass your kind comments on to the rest of the staff at Spring Lane.

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Review from F S (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Spring Lane has been very positive. I need to arrange some urgent respite care for my parents and the management team was responsive and accommodating of this request at short notice. All the staff were welcoming and friendly and the overall atmosphere as you arrive at Spring Lane is
tranquil and well-organised which immediately puts one at ease. My parents were looked after superbly and the carers are respectful and kind. Whilst they understand that the residents need some private time in their rooms, they encourage them to engage with other residents to feel part of the community at Spring Lane. My parents had lovely clean and comfortable rooms and a highlight of their stay was the outstanding meals which they enjoyed immensely.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you so much for your wonderful review, which I will pass on to all the staff at Spring Lane; your kind comments are much appreciated. It was our pleasure to care for your parents, and we look forward to welcoming them back to Spring Lane again.

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Review from Sharon W (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Spring Lane was my mother’s home for nearly six years, from her becoming physically less able and being in a wheelchair until being bedbound and mentally less with us for the last 18 months of her life. Mum was comfortable and well cared for. Her room was always clean and tidy. The staff accommodated
her changing needs and treated her with dignity and empathy. They were always friendly and welcoming to the family when we visited and on the phone, always answering any concerns we had. Mum was unable to join the activities in later years, but the weekly programme always looked impressive. Mum returned to Spring Lane after a few days in the hospital for her end-of-life care, and the carers were happy to have her, again showing their sensitive consideration and great care. I can highly recommend Spring Lane.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your kind feedback and for sharing your experience, which I will pass on to all the staff at Spring Lane. Your mother was a lovely lady, and it was our pleasure to care for her. Best wishes to you and to your family.

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Review from A P (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Spring Lane Care Home for nearly two years now. We are very happy with the care she receives, and the staff are always very pleasant. Management is very approachable and acts quickly on any concerns that I may have.
I recently took a short break, and management made sure that I was
able to Skype mum while away, which really put my mind at rest as I could see she was being well cared for and that she was happy. The rooms and facilities are lovely and always kept clean and well-maintained. Thank you.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your lovely review. Your mum is a lovely lady, and it is our pleasure to care for her. Your kind comments will be shared with all the staff at Spring Lane.

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Review from M M (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been so supportive and kind to my mother and the whole family during her time at Spring Lane.
I would like to say a special thanks to her carers for their kindness and humour throughout her time here.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your lovely review and for sharing your experience; your wonderful comments are much appreciated. Your mother was a lovely lady, and it was our pleasure to care for her. I will pass your kind comments on to all the staff at Spring Lane.

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Review from David C (Son of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Spring Lane for a year. The staff are outstanding. They provide care with great kindness and are always considerate and attentive. The room and lounge are clean and looked after to a good standard. The food is high quality - it feels more like a hotel than a care home. Residents
are treated with dignity, and staff and management ensure that medical care is given as necessary. I fully recommend Spring Lane, and we are very happy with the care my mother receives.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you so much for your lovely review. Your mum is a popular member of the Spring Lane family, and it is our pleasure to care for her. We appreciate your feedback, and your kind comments will be passed on to all the staff.

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Review from Sally B (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Spring Lane for our mum as it came recommended; we liked what we saw, and it offered end-of-life care. Mum spent her last four years there, and we weren't disappointed. She enjoyed the variety of activities laid on for residents and was kept active and entertained. Covid lockdowns were difficult,
but the staff did all they could to keep residents happy, healthy and entertained. They enabled us to stay in contact with Mum and meet with her when safe to do so. In the last year of her life, Mum grew frailer and was bed-bound for her last four months. Any concerns we had about Mum's increasing care needs were dealt with quickly, compassionately and effectively. Together, with the hospice care team, Mum and our family were given support at the end of her life. The day before she died, a musician sang for her in her room as she was not strong enough to join the sing-a-long downstairs. Mum died peacefully of old age, and we are very grateful to the caring Spring Lane 'family.'
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you so much for your kind review, which will be passed on to all staff at Spring Lane. Your mum was a lovely lady, and it was our absolute pleasure to care for her. She became very much a part of the Spring Lane family. Thank you for trusting us with her care. We all miss her terribly and your frequent visits too. I am sending my love and best wishes to you and all your family.

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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Spring Lane is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for Spring Lane is calculated as follows: ( (207 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Spring Lane is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Lori

Lori Vela

Job Title: Care Home Manager Joined: 2018

Joined Spring Lane on 16/01/18.
Springdene is committed to providing the highest standards of care and aims to set the benchmark in quality and values. We are fully supported by our owners, who share this commitment and understand it is best achieved by having a well-trained, stable and highly motivated workforce, with good and cooperative employee relations.


All our staff are supported and offered chances to develop in their role through our training and career development opportunities.


At Spring Lane, what we do is important, so we work together to bring joy to everyday experiences, whilst striving to be caring and respectful of the people in our care.
Our vision is to enhance the lives of our residents by consistently delivering excellent service, as well as being the best place to work in the care sector.
Lori Vela

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Joanne Simpson

Job Title: Unit Manager Joined: 2013

I began my career in care when I was 16 via volunteering at the local older people’s lunch club. I knew from this time that I wanted to pursue a career in care and took a role as a carer for adults with learning disabilities whilst continuing with my volunteering role. When I moved to London I had the wonderful opportunity of being able to do a modern apprenticeship in a care home for older people. I knew straight away that I had found the ideal job for me.

I am passionate about ensuring people are cared for in the way they want, that promotes and enables them to live life as they would to choose to.

I have worked in various care homes in the charitable, local authority and private sector. I have been working at Spring Lane since 2013 and have never looked back, I have progressed from Carer to Unit Manager. Spring Lane really has a home-from-home atmosphere and a caring community spirit.

Mark

Mark Clements

Job Title: Group Operations Manager Joined: 2014

“I was a late joining the nursing profession and after a career in chemical manufacturing/processing, I decided to retrain as a registered nurse.


During my nurse training, I worked regular shifts as a care assistant in various care homes to both enhance my skills and support my family.


In 2008, I finally qualified as a registered nurse and worked on an acute medical ward, completed my preceptorship and built on my nursing skills and knowledge.


Although I enjoyed my time in a hospital ward, I missed the ‘community’ within a care home and decided to devote my career to supporting people who live in care homes, joining Springdene Group in 2014.


I am proud to work for Springdene Nursing and Care Homes, especially as staff, are committed to bringing joy and enrichment to residents' lives, and how each home has a unique identity and resident community.”


Mark Clements

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