Spring Lane

170 Fortis Green, London N10 3PA
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9.7 67 Reviews
  • Spring Lane, London
Spring Lane is an established North London care home that was rated 'good' by the Care Quality Commission in January 2019.

It has spacious communal areas and a service that is committed to care that suits the individual.

While being an ideal environment for older people with daily care needs, the hand-picked care team are experienced in the challenges of dementia care and the home is welcoming for people with physical difficulties.

As well as a homely environment, residents can enjoy being located close to the numerous amenities and transport routes of Muswell Hill.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1505
  • Self-Funded Residential Dementia Care: from £1505
  • RESPITE Self-Funded Residential Care: from £1590
  • RESPITE Self-Funded Residential Dementia Care: from £1590

All fees subject to assessment of care need.

These prices are only a guideline, please contact Spring Lane to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lori Vela (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005
  • Number of floors: 5

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Parking

  • Car park to rear

Spring Lane Reviews (67)

9.7

Spring Lane has a Review Score of 9.7 (9.728) out of 10, based on 23 reviews in the last 2 years.
Over all time Spring Lane has 67 reviews.

Overall Experience
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Reviewer Connection to Spring Lane
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Total of 67, showing 41-60
Review from Catherine V (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent eight weeks in Spring Lane for rehab following a fall. She had a lovely, clean and comfortable room and particularly liked seeing the trees outside her window. She was very well cared for, and it was helpful that she had a specified key member of staff who I could always talk to about
her welfare. There was a full programme of interesting activities, which I thought was an outstanding feature of this care home. Mum enjoyed many of them and joined in with something every day. I was made to feel welcome, and whenever I visited, there was a calm and well-organised feel to the place. When I visited, to collect some of her things in the pre-breakfast period, one day, the residents were sitting in the main lounge listening to some classical music - this was lovely for mum. The reception staff were wonderful, and they knew Mum and were always willing to sort out any query, however small. Mum made a full recovery and didn't want to leave when the time came.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your lovely review of Spring Lane. It was our pleasure to care for your mum. We work hard to ensure all residents receive the highest quality of care within our home. Your kind comments will be passed on to the team.

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Review from H C (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been so well looked after at Spring Lane Care Home. The staff are so welcoming and caring towards him and ourselves. We are all sad to say goodbye.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your review, which I will pass on to all the staff at Spring Lane, your kind comments are much appreciated. Your father is a lovely gentleman and it was our pleasure to care for him.

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Review from A M (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spring Lane has been a wonderful place for my father to have his rehab. All the staff are wonderful, from the welcome at reception from the receptionist to the management. He has been well cared for and he's enjoyed joining in with the exercise activities. I can highly recommend Spring Lane for your
loved one to come for either a short or long stay. Wonderful place.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your wonderful review and for sharing your experience, which I will pass on to all the staff at Spring Lane, your kind comments are much appreciated. Your father is a lovely gentleman, and it was our pleasure to care for him.

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Review from Tina K (Daughter of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spring Lane is of very high standards. All the staff are helpful with everything. They keep the residents clean, and there is a lot of entertainment with different activities. Absolutely no complaints.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your wonderful review and for sharing your experience, which I will pass on to all the staff at Spring Lane; your kind comments are much appreciated.

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Review from Christine A (Daughter of Resident) published on 3 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother unexpectedly joined Spring Lane in July 2022. Her stay was relatively short, but during that time, we found the staff to be extremely pleasant and helpful in settling her in. The communication between the administrative staff was very good, and nothing was too much trouble during the transition
period. The rooms are spacious, and everywhere is spotless. There is a very pleasant garden where visitors can enjoy the surroundings when visiting a relative. I have nothing but praise for all the staff and would not hesitate in recommending Spring Lane care home.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your wonderful feedback. Here at Spring Lane, we work hard to ensure all the residents receive the highest quality of care within our home. Your kind words will be shared with the team here at Spring Lane.

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Review from Pat D (Daughter of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father joined Spring Lane in February 2022. We moved him from Bristol to be nearer us in London because he was becoming increasingly frail. The whole experience of moving was dealt with extremely well, and Dad soon settled down to his new life on the fourth floor. Sadly Dad died peacefully in his
sleep in June, aged almost 101.
Dad wasn't at Springlane for long, but it was a happy and contented time for him. Staff were, without exception, kind, attentive and professional. Communication on administrative matters was also excellent. Dad's recent death was dealt with in a sensitive and extremely considerate manner.
I will always be grateful to the staff at Spring Lane for their excellent care of Dad. It means a lot. Thank you to all you lovely, kind and devoted people.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you so much for taking the time to write this wonderful review. Your father was a lovely gentleman, and it was our pleasure caring for him. At Spring Lane, we work hard to ensure that all of our residents receive the highest quality of care and security within our home. I will make sure that your kind review gets back to the team at Spring Lane. Best Wishes.

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Review from Hetty L (Daughter of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spring Lane has been amazing at making the experience of putting a loved member of the family into care. Mum has a lovely welcome, and she has really settled. Visits are not planned - when we go to see Mum, she is relaxed, happy and well looked after. The staff are very caring and lovely - we are delighted.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your lovely review. I will make sure that the team at Spring Lane, receive this kind feedback, as they will be pleased to hear that their hard work is appreciated.

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Review from J A (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best possible place for my dad! The staff, from admissions to reception staff, are so friendly and are always happy to answer questions, tweak care and make my father feel happy and welcome. They offer a range of daily activities, like art or music therapy. The staff always have a smile
on their faces and support the residents to do as much or as little as they choose. What a wonderful place!
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your lovely review. We are pleased to hear that your father has settled in so well. We pride ourselves on understanding our residents' needs to respect their independence and give them a real sense of being at home. Thank you for your kind words; these will be shared with the team at Spring Lane.

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Review from Julian B (Son of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has Alzheimer's, moved into Spring Lane two weeks ago. She has seemed very content from the beginning on lots of different levels. Her room is clean and spacious; she has a lovely view, the staff are kind and considerate, the food is of an excellent standard and there is always something
going on in the main foyer where the residents like to sit. My mother enjoys sitting and watching people coming and going, and it feels like she is part of a community there. The management is highly experienced, has been there a long time and really knows what they are doing. There is also a lovely garden at the back of the home where I like to sit with my mum when I visit. We did have reservations before she moved in about whether a home would be right for her, but not anymore - she is really content, and it was the right decision for her. I would highly recommend Spring Lane.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your kind review. It is our pleasure to care for your mother. I will make sure that the team at Spring Lane receive your feedback directly, as they will be pleased to hear that their hard work is appreciated.

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Review from Andrew S (Next of Kin) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was moved to this home when she was very ill and had not walked for a very long period.
I was surprised to be told that they would get her walking (with a walking trolley) in a few weeks.
She certainly can now walk confidently around the home.
The staff are always happy to discuss the
resident's welfare and progress
She had several bouts of illness, and doctors and paramedics were brought in very quickly.
Visitors always feel welcome here, and the home is beautifully clean.
My sister enjoys visiting the small garden, which is a riot of colourful flowers.
There is a very high standard of care here, and I know my sister is being cared for more than adequately.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your wonderful review of Spring Lane. Our team members will be thrilled to hear your positive and kind feedback. We pride ourselves on understanding our residents' needs to respect their independence and give them a real sense of being at home.

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Review from Y H (Sister of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Spring Lane have had such a difficult job during these last two years of pandemic and are to be commended for their patience and hard work during this period.
My relative has many physical and psychological frailties, and yet, on the whole, I feel he has been looked well looked after.
Most staff are able to deal with people with mental health needs, but some need more training in this aspect.
The manager leads her team very well, and the home has clear rules that keep things running efficiently, smoothly and safely, and yet, there is flexibility when needed. There is good communication through the excellent reception, and staff always respond quickly to contact requests.
The location is good with buses, shops and cafés nearby. There is a small but adequate garden and easy car parking.
It would be nice to see the lounge enlarged into the wasted frontage space so that residents can view the outside world even when they can’t get out.
Reply from Zoey Baik, Admissions Manager at Spring Lane

Thank you for your kind feedback and for sharing your experience, which I will pass on to all the staff at Spring Lane. We are very proud of our staff for their hard work during these challenging times; they will really appreciate knowing that you have taken the time to review their hard work.

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Review from Barbara B (Daughter of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Spring Lane home extremely efficient, clean and very caring towards their residents. The interaction between the staff, residents and visitors was very friendly and helpful. A really community spirit. Mu mother was very well cared for. The activities were amazing. Would recommend this home,
very pleased.
Reply from Michael Williams, Associate CEO at Spring Lane

So glad you value our community spirit and that your mother is very well cared for. Thank you for recommending our home - we are delighted.

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Review from Anne R (Daughter of Resident) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the kindness and care shown to my mother during her years at Spring Lane. The second-floor carers became like a family to my mother and myself. They were always so welcoming to me when I visited. They contacted me straight away if there were any worries or queries to sort out. I
recommend Spring Lane wholeheartedly. I am tempted to book a room for myself when and if the time comes!
Reply from Michael Williams, Associate CEO at Spring Lane

Thank you for your lovely comments. If you are tempted to book a room for yourself, then we must be doing something right!

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Review from Mark C (Husband of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience over more than three years of my wife's residence at Spring Lane has been of consistent professionalism and warmth throughout the staff in their continuing care for my wife.
Reply from Michael Williams, Associate CEO at Spring Lane

Professionalism and warmth are very nice terms to describe the continuing care we have given to your wife. Thank you for your kind comments.

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Review from Hannah W (Granddaughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandparents were both residents of Spring Lane and had good care. The second-floor team particularly were all so kind and caring. The chef was fantastic, upon serving the food, he would wave at everyone, which was such a highlight for my grandma! The food always delicious, and families were offered
to eat as well. The dining hall staff were so kind too, sherry and canape time always a hit! Over Covid, I have been helping one resident who we have stayed in touch with, and every time been delighted to see the carers I knew remembered me by name, recount memories of my grandparents and ask after my family. I've also been staying in touch with Spring Lane with my work hat on; we managed to include Spring Lane in our churches advent windows display so that local people could go to wave at the residents and see a beautiful window display!
Reply from Michael Williams, Associate CEO at Spring Lane

Thank you very much for your support. Delighted that you found our staff so kind and caring and that we looked after your grandparents so well. Nice the food was so appreciated too!

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Review from Peter S (Son of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Spring Lane for about five years until her passing in May 2020. During all those years, as a regular visitor, my experience was of caring staff and indeed the support team around them. More importantly, my mother was content to be in their care.
I could not fault the staffs'
attitude towards the residents and would not hesitate to recommend this home to anyone who might ask me.
Reply from Michael Williams, Associate CEO at Spring Lane

Very good to hear about your experience and that your mother was so content to be with us. Glad to hear, too, that you wouldn't hesitate to recommend Spring Lane to anyone who might ask.

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Review from Raymond C (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are helpful and friendly, and Mum likes and gets on well with them. Covid-19 visiting restrictions have been a pain, but I think the home has done well and coped with what was necessary.
Reply from Michael Williams, Associate CEO at Spring Lane

Thank you for your kind comments. Glad you think we have coped well during the pandemic.

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Review from L G (Friend of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been visiting my friend for many years. I find all staff/managers friendly, and nothing is too much for them. Excellent service and my friend is happy with her food and menu choices. Every day they cater for every need; she also enjoys her daily activities. I'll recommend this home to all my family
and friends and anyone looking for a caring residential home. My friend loves living at Spring Lane. Thank you all.
Reply from Michael Williams, Associate CEO at Spring Lane

Very pleased to hear that your friend loves living at Spring Lane and that every need is being catered for. Thank you for your kind comments.

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Review from Dominic H (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never met such wonderful carers in my life. Have felt so much at ease since my mother has been a resident at Spring Lane. I will have no worries recommending the home to anyone. The home manager and staff are very friendly.
Reply from Michael Williams, Associate CEO at Spring Lane

So glad you think our carers are wonderful and to hear you have no worries about recommending us.

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Review from Lesley W (Daughter-in-law of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother-in-law was a resident for five years until her death earlier this year. We always found the staff to be first-class. Went above and beyond our expectations, keeping us informed and raising issues that needed to be dealt with. She was always treated with respect and consideration.
Reply from Michael Williams, Associate CEO at Spring Lane

Thank you for your kind comments about our care for your mother-in-law.

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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Spring Lane is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for Spring Lane is calculated as follows: ( (207 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Spring Lane is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Lori

Lori Vela

Job Title: Care Home Manager Joined: 2018

Joined Spring Lane on 16/01/18.
Springdene is committed to providing the highest standards of care and aims to set the benchmark in quality and values. We are fully supported by our owners, who share this commitment and understand it is best achieved by having a well-trained, stable and highly motivated workforce, with good and cooperative employee relations.


All our staff are supported and offered chances to develop in their role through our training and career development opportunities.


At Spring Lane, what we do is important, so we work together to bring joy to everyday experiences, whilst striving to be caring and respectful of the people in our care.
Our vision is to enhance the lives of our residents by consistently delivering excellent service, as well as being the best place to work in the care sector.
Lori Vela

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Joanne Simpson

Job Title: Unit Manager Joined: 2013

I began my career in care when I was 16 via volunteering at the local older people’s lunch club. I knew from this time that I wanted to pursue a career in care and took a role as a carer for adults with learning disabilities whilst continuing with my volunteering role. When I moved to London I had the wonderful opportunity of being able to do a modern apprenticeship in a care home for older people. I knew straight away that I had found the ideal job for me.

I am passionate about ensuring people are cared for in the way they want, that promotes and enables them to live life as they would to choose to.

I have worked in various care homes in the charitable, local authority and private sector. I have been working at Spring Lane since 2013 and have never looked back, I have progressed from Carer to Unit Manager. Spring Lane really has a home-from-home atmosphere and a caring community spirit.

Mark

Mark Clements

Job Title: Group Operations Manager Joined: 2014

“I was a late joining the nursing profession and after a career in chemical manufacturing/processing, I decided to retrain as a registered nurse.


During my nurse training, I worked regular shifts as a care assistant in various care homes to both enhance my skills and support my family.


In 2008, I finally qualified as a registered nurse and worked on an acute medical ward, completed my preceptorship and built on my nursing skills and knowledge.


Although I enjoyed my time in a hospital ward, I missed the ‘community’ within a care home and decided to devote my career to supporting people who live in care homes, joining Springdene Group in 2014.


I am proud to work for Springdene Nursing and Care Homes, especially as staff, are committed to bringing joy and enrichment to residents' lives, and how each home has a unique identity and resident community.”


Mark Clements

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