Sweetcroft Care Home

53 Sweetcroft Lane, Hillingdon, Uxbridge UB10 9LE
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Top 20 carehome certificate
10 88 Reviews
  • Sweetcroft Care Home, Uxbridge
Sweetcroft Care Home is a boutique care home set in the heart of Hillingdon and Uxbridge and offers dementia care, residential care, respite and day care.

Leaving home can be a challenging time, so to ensure the smoothest transition, Sweetcroft Care Home boasts an authentic ‘home from home’ experience to help new residents settle. Offering care for only a maximum of 21, the select group of residents can comfortably interact and form new bonds.

The bedroom suites are designed to give residents luxury, privacy and independence. All rooms are spacious, comfortable and equipped with beautiful oak furniture and the majority of the bedrooms have an en-suite. All bedrooms and en-suites have a nurse call point system which offers residents rapid access to a carer 24 hours a day.

There are two separate lounges in which to socialise and enjoy the company of fellow residents. One of which is a quiet lounge, so there is plenty of opportunity for private moments by yourself or with your loved ones too.

At Sweetcroft, they recognise the importance of activities and invest a lot of time in making sure you're loved ones enjoy every day. With dedicated activities co-ordinators, there is a full programme of events on a daily basis, many of which actively encourage participation from family, friends and the local community.

In beautiful surroundings, with a team of carers who are passionate about what they do each day and by aiming for excellence in every area, the care home makes the experience of living in a care home a fantastic life experience, as well as the best place to receive exceptional care.
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Care Provided by Sweetcroft Care Home

Type of Service

    Residential Home
  • For a maximum of 21 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • J & B Care Home Ltd

Person in charge

  • Harry Maharaj (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (21)

Visiting

  • SweetCroft Residential Care Home welcomes visitors throughout the day but would recommend allowing the residents to enjoy their meal times. Please note that lunch time is from 12:30 – 1:30 pm and supper time is from 5:30 – 6:30 pm. You can meet them in the lounge, in the conservatory, in the garden or in their bedrooms. And of course you are very welcome to go out with them whenever you like.

Parking

  • SweetCroft Residential Care Home has 12 parking spaces

Sweetcroft Care Home Reviews (88)

10

Sweetcroft Care Home has a Review Score of 10 (9.957) out of 10, based on 25 reviews in the last 2 years.
Over all time Sweetcroft Care Home has 88 reviews.

Overall Experience
  • 86
  • 2
  • 0
  • 0
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Date Published
  • 88
  • 6
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  • 25
  • 63
Reviewer Connection to Sweetcroft Care Home
  • 38
  • 15
  • 8
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  • 4
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  • 3
  • 2
  • 1
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Total of 88, showing 81-88
Review from Tyson W (Nephew of Resident) published on 17 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was at Sweetcroft for respite care. She was a musician in her younger days and she thoroughly enjoyed the live singers coming in. Management, carers and all staff were very approachable. She was very happy there and should we require full time in the future she will definitely be going back.
Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your kind words, Tyson. Your aunt was a great character and it was a pleasure to have her staying with us. We're always here for you and your family.

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Review from Michael H (Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been excellent in all respects, I have been in a hospital since November, then into a nursing home.
All above were rather miserable experiences in terms of care and staff attitude. When I came to Sweetcroft I was transformed by the love and care and attitude of all staff. They showed
what care should be (competence, attitude, responsibility and empathy). I could not have received better care and understanding anywhere else. I am a qualified nurse so have been on the other side. I have a PhD in Palliative Care so well understand what is required. Thanks to all at Sweetcroft - an apt name for sweet people.
Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind words Michael. It is an absolute pleasure having you stay with us and it's nice to know that all of the staffs caring nature and hard work doesn't go unmissed.

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Review from Alan C (Grandson of Resident) published on 6 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We spent a long time trying to find the ‘right’ home for our grandfather. We looked at more than ten care homes and we were delighted when we finally found Sweetcroft. The staff, managers and owners were all on hand to help us and they were incredible at helping Grandad fit in. He was extremely nervous
about leaving his home and had never tried a care home before. The staff gave him extra attention in his first few weeks to help his settle in and we were given regular updates on how he was doing, which gave us peace of mind. I can honestly say he is like a new man. He engages really well with all the family when we visit, he does activities (which he would never have entertained at home), he’s put on weight and is doing so well. He often remarks that he wishes he had gone in sooner and he believes it’s his home. He has made great friends with the other residents and seeing the same staff everyday has definitely helped him. It’s a small home, which I think has definitely helped things.
Reply from Barry Quinn, Director at Sweetcroft Care Home

Thank you so much for your kind review. We appreciate any and all feedback, but it's such a boost for the staff to get such a positive and lovely review.

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Review from J B (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a really friendly atmosphere. All the staff are professional, kind and caring. There are regular activities, and all the residents are encouraged to take part and socialise.
My mum was treated with respect and dignity; the staff did all they could to make her comfortable and content.
It gave our family great peace of mind knowing she was so well cared for.
Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review Jane. It's so kind of you to acknowledge the carers hard work. The residents are really engaging in all the new activities that we have on offer and the feedback from them is excellent. We do our very best to make sure that Sweetcroft is a Home from Home and it's lovely to know that mum was happy and content.

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Review from Jade B (Granddaughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Sweetcroft have been taken over by new owners, I have noticed improvements across the boards from caring to meal times, from renovations to cleanliness. The staff are very warm and welcome. Communication is well in this care home between staff and family members. Management are always available
at any time.
Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you, Jade, for taking the time to complete an online review of the care your grandmother receives at Sweetcroft. We pride ourselves on delivering bespoke tailored care to all our residents and we are one big family. It is very kind of you to acknowledge the improvement that you have seen in the home and in the care your grandmother receives. We wish you all the very best.

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Review from Dawn B (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sweetcroft is more like a "Home from Home" rather than a care home. The staff are attentive to individual needs and there is always a family feel in the home. Since the home has been taken over by the new owners, the home has improved immensely from staffing to decoration and renovations.
Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you, Dawn, for writing such a nice review of Sweetcroft. Your words are greatly appreciated by the whole team and we are delighted to hear that you are happy with the care that your mother receives. We will continue to strive for outstanding in all that we do for our wonderful residents. Best wishes to you and your family.

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Review from K B (Granddaughter of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been at Sweetcroft for 3 years now and I couldn't praise the home enough, even more so since the new management have been in place. The care she now receives is second to none and it gives our family great peace of mind knowing how well looked after she is. The home is very family orientated
and this is reflected in the relationships between staff and residents.
Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind words. We really hope to see dramatic improvements in the home over the next 6 months, but it is so nice to see the hard work acknowledged. We have a fantastic team and it is lovely for their hard work and dedication to be recognised.

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Review from R H (Daughter of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are caring and attentive. Mum feels safe and content and the staff keep her social skills intact as they spend time chatting and listening to her stories.
The staff feel like family members. Many improvements happening in the home at present so we are looking forward to seeing the finished
product. I would recommend highly purely on the care mum receives and the communication with the staff.
Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind review. As new owners we are striving to improve the home continuously and we appreciate that it will take some time to reach the standards we expect. We have great staff and together with them we aim to make Sweetcroft a champion for dementia and elderly care. We also really appreciate these reviews, as it acknowledges the hard work of our valued team. Many thanks.

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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Sweetcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Sweetcroft Care Home is calculated as follows: ( (287 Excellents x 5) + (13 Goods x 4) ) ÷ 300 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sweetcroft Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Harry

Harry Maharaj

Job Title: Registered Manager Joined: 2021

Harry has been in the care industry for nearly 26 years and brings with him a wide range of experience. He has worked in many varied roles at a senior level for both the NHS and private care sector. Needless to say that Harry is very highly qualified for the position as registered care home manager and looks forward to working with residents, staff and community colleagues alike.


Harry firmly believe that happy residents leads to a happy workforce and he is passionate in ensuring the highest possible standard of care is delivered. This is evident in our recruitment and retention of staff as Sweetcroft is well known for its long staff service.


Harry is determined to strive for excellence and wants the home to become a model for high standards of care not only in Middlesex, but across London. Harry is also passionate about staff training, innovation in care and person centred care for all of the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sweetcroft Care Home to verify any information. View our terms and conditions. Sweetcroft Care Home has an Enhanced Service - more info.