Sweetcroft Care Home

53 Sweetcroft Lane, Hillingdon, Uxbridge UB10 9LE
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Top 20 carehome certificate
10 86 Reviews
  • Sweetcroft Care Home, Uxbridge
Sweetcroft Care Home is a boutique care home set in the heart of Hillingdon and Uxbridge and offers dementia care, residential care, respite and day care.

Leaving home can be a challenging time, so to ensure the smoothest transition, Sweetcroft Care Home boasts an authentic ‘home from home’ experience to help new residents settle. Offering care for only a maximum of 21, the select group of residents can comfortably interact and form new bonds.

The bedroom suites are designed to give residents luxury, privacy and independence. All rooms are spacious, comfortable and equipped with beautiful oak furniture and the majority of the bedrooms have an en-suite. All bedrooms and en-suites have a nurse call point system which offers residents rapid access to a carer 24 hours a day.

There are two separate lounges in which to socialise and enjoy the company of fellow residents. One of which is a quiet lounge, so there is plenty of opportunity for private moments by yourself or with your loved ones too.

At Sweetcroft, they recognise the importance of activities and invest a lot of time in making sure you're loved ones enjoy every day. With dedicated activities co-ordinators, there is a full programme of events on a daily basis, many of which actively encourage participation from family, friends and the local community.

In beautiful surroundings, with a team of carers who are passionate about what they do each day and by aiming for excellence in every area, the care home makes the experience of living in a care home a fantastic life experience, as well as the best place to receive exceptional care.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 21 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • J & B Care Home Ltd

Person in charge

  • Harry Maharaj (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (21)

Visiting

  • SweetCroft Residential Care Home welcomes visitors throughout the day but would recommend allowing the residents to enjoy their meal times. Please note that lunch time is from 12:30 – 1:30 pm and supper time is from 5:30 – 6:30 pm. You can meet them in the lounge, in the conservatory, in the garden or in their bedrooms. And of course you are very welcome to go out with them whenever you like.

Parking

  • SweetCroft Residential Care Home has 12 parking spaces

Sweetcroft Care Home Reviews (86)

Total of 86, showing 61-80
10

Sweetcroft Care Home has a Review Score of 10 (9.955) out of 10, based on 24 reviews in the last 2 years. Over all time Sweetcroft Care Home has 86 reviews.

Overall Experience

  • 84
  • 2
  • 0
  • 0
  • 0

Date Published

86
3
14
24
62

Review from Michelle V (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager arrived at Sweetcroft Care Home, the service provided has been of an excellent standard. She has thought of so many new activities for the residents to do. The care provided is exceptional, and Mum has enjoyed all the activities and making friends with the other residents.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your kind words, Michelle. Our manager is doing a fantastic job, and it's nice to receive such positive feedback.

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Review from Hilary L (Friend of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, warm, lovely. Lovely garden.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your kind words. We strive to make Sweetcroft Outstanding in all areas from food to decor and none of this is at all possible without our wonderful staff. It is very humbling to hear that relatives and friends of our residents give us such fantastic feedback, so thank you for taking the time to write this.

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Review from M K (Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful, cheerful, and happy to please. Wonderful care home and staff, can't praise enough.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your wonderful comments. It is extremely important for us to get reviews from residents and get your feedback on the service, environment, food and staff. We are delighted that you have settled in so well and enjoy the home.

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Review from E F (Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff work very hard.
Food is good.
The staff work very well and are very fond of the residents.
There is a good choice of activities every day.
Residents are very happy.
Very good washing facilities.
Rooms are nicely decorated and clean.
My husband and I are very happy here.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely review. It is always important to get reviews from residents and it is wonderful to hear such positive feedback from those in the home experiencing the care 1st hand. It is a pleasure to look after you and all the residents.

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Review from David H (Nephew of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided for my Aunt. Staff and management very good.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you David. We welcome all feedback and continuously strive for excellence. We believe that everybody deserves the very best care, so it’s wonderful for their hard work to be recognised.

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Review from H W (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, friendly and so welcoming.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Many thanks for your kind words. Feedback is always great for staff morale, as they put their heart & soul into caring. We are extremely fortunate to have such great carers and managers and the acknowledgment of their hard work is much appreciated.

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Review from F C (Niece of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care taken of my aunty. Very good regular updates provided.
Aunty is very happy here and has settled in very well.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely review. We strive for excellence and it is always very humbling to hear that the staff's hard work is paying off. We will pass on this great feedback to our staff.

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Review from Krystal G (Granddaughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, always welcoming, very polite, always look after my nan keeping her busy with lots of activities. Nan is very happy and is able to talk to staff when she needs anything. Always keep us updated with activities and how Nan is doing.
She has her new room and likes to be able to have the patio
door open to have fresh air.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your kind words and lovely feedback. We will of course pass this onto our team. Many thanks.

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Review from C G (Daughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here. She likes her new room.
We feel that the staff are very good and keep us updated with the activities she is doing. She likes being able to get out the patio door and sit in the garden.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

We're glad Mum likes her new room and furniture. She has been choosing colours for her "front door" (bedroom door) and the flower pot to match looks beautiful. Thank you for taking the time to write such a wonderful review and we will pass it onto our team.

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Review from L J (Stepdaughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and staff are excellent.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your lovely review. We will share your feedback with the team who will be delighted, as we strive for excellence in all we do.

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Review from Alison M (Niece of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at Sweetcroft for respite care. She was a musician in her younger days, and she thoroughly enjoyed the live singers coming in. Management, carers and all staff were very approachable. She was very happy there and should we require full time in the future she will definitely be going back.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for kindly writing such a lovely review. Your warm words about the care home is greatly appreciated. As a team, we do everything possible to ensure our residents get the care and attention that they deserve. We will share your kind words with the team.

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Review from S B (Nephew of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited Sweetcroft I was struck by the warmth, kindness, and friendliness of every single member of staff. The comparison shown to my Aunt during her time at Sweetcroft has exceeded my expectations on every level. It is a small family run care home and my family and I see the owners every
time we visit, which is very reassuring. It is exceptionally clean (something that has changed drastically since the new owners took over). Moving a loved one into care is exceedingly hard, but Sweetcroft does everything in their power to make it an easy and smooth transition.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your review of Sweetcroft Care Home and for highlighting the wonderful staff that care for aunt. Your aunt loves our singers coming to sing every week and she really has immersed herself into life at Sweetcroft. We always love to see family members visit so please do keep visiting as a family as regularly as you do. Thank you for your comments and this will be fed back to the team. Best wishes to you and your family and thank you once again for your kind words.

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Review from A B (Granddaughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Grandmother has been in Sweetcroft for the last 11 years, recommended by a friend. She has been well cared for, kept safe and comfortable and we have taken her out on various trips to visit family over the years, with never a problem. The girls have always been kind and helpful. The room is
always clean and tidy. Grandma has always been well dressed and personal hygiene is taken care of. A lovely environment for our Grandma of nearly 102. Well done.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your lovely words Angela. We strive to do the absolute best for our residents and we welcome all feedback. We are a small care home that focuses on quality bespoke care. We will feedback your positive review to the staff so that they know you acknowledge the excellent care that they give. Best wishes to you and your family.

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Review from Jodie C (Daughter-in-law of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not usually one to leave reviews but since the new owners have taken over at Sweetcroft it’s a different home!
The new decor is lovely and feels fresh and the food seems to be super fresh and good quality too.
All the staff are lovely and my grandmother seems much more relaxed and happy under their
care.
Thank you for helping us feel more secure knowing she’s in good hands.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Hi Jodie, thank you for your kind review. Your grandmother has come on leaps and bounds since admission and we are so pleased with her progress. We endeavour to do our best for all our residents and staff greatly appreciate your feedback.

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Review from J C (Granddaughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been very well cared for at Sweetcroft for the last 11 years. Since the new ownership there has been many improvements implemented. The staff are always very friendly and helpful, and the care has been excellent, especially over the last few months. Nan is almost 102 and has been
very happy at Sweetcroft. Thank you for all the support you have provided for the past 11 years.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Hi J C, thank you for your lovely review of Sweetcroft. Your words are greatly appreciated by the whole team and we are delighted to hear that you are happy with the care that your grandmother receives.

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Review from Stephen J (Son of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has always been very happy here. The staff are kind and helpful and happy to share a laugh or two with Mum being so very witty! We visited many care homes before choosing Sweetcroft and very pleased we did!

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Hi Stephen, thank you for your kind words. The staff do indeed love a good laugh with your mother, she keeps them on their toes for sure!

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Review from Oliver A (Nephew of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy in Sweetcroft Care Home! The staff are very caring and attentive. They spend a lot of time with the residents, talking, dancing and doing activities. My aunt doesn’t have dementia and tells me all the comings and goings in the home. All of the staff are the same every day, as they
don’t use agency workers and my aunt likes that as she likes knowing all their names. She is so happy there and raves about everything. Thank you.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you Oliver for your continued support and for acknowledging the outstanding care that the staff give on a daily basis. We are delighted to hear that you think that we go from strength to strength as time goes by. It is our aim to continue to strive for excellence in all that we do for our residents.

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Review from Mary O (Daughter of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I would like to thank the owners who have been so kind, they have helped make the transition so much easier for our father, and us as a family. Our father has settled in nicely, which is a relief, I know this is because all of the staff have been amazing with him, caring for him and always available
for a chat; which he loves. One of the main things we are happy with is that his bedroom is amazing, it's well furnished, nicely decorated, and has a very comfortable bed, it's so homely, we can see that great care and effort have been taken by the owners in making this possible. One of the things that I am looking forward to is when the weather gets a little warmer, and I can sit with him in the lovely garden!

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind words. Your words are greatly appreciated by the whole team and we are delighted to hear that you are happy with the care that your father receives. It is always lovely to see you visit and we will continue to strive for outstanding in all that we do for our wonderful residents. Best wishes to you and your family.

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Review from Tyson W (Nephew of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at Sweetcroft for respite care. She was a musician in her younger days and she thoroughly enjoyed the live singers coming in. Management, carers and all staff were very approachable. She was very happy there and should we require full time in the future she will definitely be going back.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your kind words, Tyson. Your aunt was a great character and it was a pleasure to have her staying with us. We're always here for you and your family.

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Review from Michael H (Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been excellent in all respects, I have been in a hospital since November, then into a nursing home.
All above were rather miserable experiences in terms of care and staff attitude. When I came to Sweetcroft I was transformed by the love and care and attitude of all staff. They showed
what care should be (competence, attitude, responsibility and empathy). I could not have received better care and understanding anywhere else. I am a qualified nurse so have been on the other side. I have a PhD in Palliative Care so well understand what is required. Thanks to all at Sweetcroft - an apt name for sweet people.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind words Michael. It is an absolute pleasure having you stay with us and it's nice to know that all of the staffs caring nature and hard work doesn't go unmissed.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Sweetcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Sweetcroft Care Home is calculated as follows: ( (275 Excellents x 5) + (13 Goods x 4) ) ÷ 288 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sweetcroft Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (1)

Harry

Harry Maharaj

Job Title: Registered Manager

Joined: 2021

Harry has been in the care industry for nearly 26 years and brings with him a wide range of experience. He has worked in many varied roles at a senior level for both the NHS and private care sector. Needless to say that Harry is very highly qualified for the position as registered care home manager and looks forward to working with residents, staff and community colleagues alike.


Harry firmly believe that happy residents leads to a happy workforce and he is passionate in ensuring the highest possible standard of care is delivered. This is evident in our recruitment and retention of staff as Sweetcroft is well known for its long staff service.


Harry is determined to strive for excellence and wants the home to become a model for high standards of care not only in Middlesex, but across London. Harry is also passionate about staff training, innovation in care and person centred care for all of the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sweetcroft Care Home to verify any information. View our terms and conditions. Sweetcroft Care Home has an Enhanced Service - more info.