Review from David B (Son of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience

Mum moved into St Theresa's Rest Home in February 2021. She had been in hospital for six weeks and prior to that, I had been caring for her at home. Her physical health at that time was poor, and she was unable to walk unaided usually, I moved her to a wheelchair. Since settling in, mum's health has

improved greatly, she has gained a little weight and is attempting to walk again without the use of a frame. She generally seems happy and relaxed. This is because of the great care she is receiving from the staff who really do hold her in their hearts. St Theresa's Rest Home truly is an excellent care home, and mum is very happy there.

Reply from Mrs Paul, Registered Manager at St Theresa's Rest Home

Thank you David, for your review.
Your mum now walks very fast indeed! Her comments can be hilarious and have our staff in fits of laughter.

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Review from Muharrem H (Son-in-law of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience

My mother-in-law moved into St Theresa's in June 2019. We had spent a great deal of time choosing the perfect place and were not disappointed with our choice. It has kind, considerate and well-trained staff, a friendly environment, great food, lovely rooms and a wonderful garden. The communication between

the home and family was excellent, especially during the pandemic. They have had no Covid cases, and this was so reassuring. Sadly my mother-in-law passed away this year, but her complex medical issues were managed extremely well and allowed her to enjoy her last years of life to the full.

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Review from Helen P (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience

My mother selected St Theresa’s Rest Home as she liked the warm, friendly atmosphere that made her feel at home. She loves her room, the food and enjoys the beautiful garden. She has been there for over two years, and I am delighted with the excellent, kind and considerate care she has received from

the staff and the owners.
At 93, my mother has many medical issues, her behaviour is unpredictable, and she has difficulty communicating. At St Theresa’s, she is treated with respect, patience and compassion, with every effort given to preserving her dignity. Her numerous medical issues are managed efficiently and effectively, despite the time required to achieve this.
Communication with the family is excellent and hugely benefits our mother, also it was crucial during the lockdown. I can’t imagine how difficult it was for those caring for my mother, but they excelled themselves and continue to maintain an exceptional standard of care.

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Review from Kris P (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience

My mother moved into St Theresa's in 2019. It had been her choice to move to a rest home. I did lots of research and visits to find the perfect one for her. From day one, she was welcomed by staff and residents. She has a lovely room with lots of photos and possessions but more than anything, she enjoys

being in the lounge with others. The food is excellent with great meal choices. Mum looks forward to sitting with others for dinner. Pre pandemic, we could pop in at any time to see Mum. Obviously, Covid has changed things, but we have kept in close contact with her through FaceTime, phone calls, window and garden visits. The garden is beautiful. Mum loves sitting in the conservatory watching the weather and wildlife. The owners also manage the home. They are always available and regularly communicate with us by email and phone calls, especially through this difficult year. Mum's well-being has been completely catered for at St Theresa’s, but we still feel an important part of her life.

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Review from S N (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience

The owners were excellent from the start. We found the staff extremely helpful and caring.

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Review from Betty D (Cousin of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience

I visited several homes in the area before choosing St Theresa's on the basis of warmth (literal and metaphorical), cleanliness (no Covid cases to date speaks for itself) and being efficient, without appearing patronising. In the five years she was there, neither I, nor my cousin, had cause to doubt

that my choice for her was the correct one. She was very well looked after, she loved her room, relished the food (the Christmas party was a joy) and when there was no entertainment, there were always the birds and squirrels to watch in the lovely garden. Friends and family were made to feel welcome anytime and I was always kept up to date regarding her health and welfare. I knew she was safe and happy in their hands until she passed away after a stroke in June.

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Review from Kevin T (Son of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience

My father has been at St. Theresa's for nearly 6 years now and has been looked after with the utmost care and compassion.
The owners are always there and have a consistent team of excellent care staff.
My father's health, appointments and medication have always been handled with great care and efficiency,

and I'm always called and notified of anything that they consider relevant.
Pre the current pandemic, relatives and friends are encouraged to visit at will, and I have never felt the need, or encouraged, to "make an appointment".
The confident and stringent measures that St.Theresa's employed this March (even pre Government guidelines) meant that they have to date had NO Covid-19 cases amongst both the residents and staff, which is an outstanding achievement and clearly illustrates their commitment.

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Review from R H (Relative of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience

Having carefully reviewed a number of homes in the area, we chose St Theresa's as we found it a very caring/well-run home. The staff were very caring, thoughtful and friendly. My partner has been at the home for almost two years. I visit her at home every day.
The owner/owner-managers were around

all the time and most courteous, helpful and friendly at all times. I feel my partner was part of the St Theresa's family and would have no hesitation about recommending the home to others who are seeking an excellent care home for those they care for.

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Review from Catherine F (Daughter of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience

This is a repeat review as my previous review only scored a 'good' and I think the service and care St Theresa's provides for my mother is, in fact, excellent! They show compassion and understanding every day, whilst being responsive to her needs. They've gone far beyond the care I expected. The managers

and their team are just brilliant!

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Review from May Edith B (Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

I am 100% happy and satisfied with all aspects of care and facilities at St Theresa's. I would be pleased to recommend to anyone in need of care services.
I have been a resident at St Theresa's since March 2018.

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Review from Carrie B (Niece of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

St Theresa's is a special place. From our first visit, it was clear that the management and staff care about their residents in all aspects of their needs. The manager has been supportive of my family during a very difficult time, going above and beyond with her care, attention and professionalism.

The home itself is clean and welcoming with a lovely garden and a variety of activities for residents. The other residents always seemed happy, well cared for and content.

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Review from John W (Son of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience

My mum has been at St Theresa's for a year now.
We chose St Theresa's after carefully reviewing all similar homes in the area.
We find it a very caring and a well-run home.
We like the fact that the staff are experienced, thoughtful and caring when looking after elderly people.
The senior management/owners

are always present and available.
Overall, we have found St Theresa's a warm, understanding and caring home, and a place that I can trust to look after Mum well and safely.
We would have no hesitation in recommending this excellent care home for those of you looking for a place for your loved ones.

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Review from Susan W (Daughter-in-law of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was at St Theresa's from April 2017 until she sadly passed away in February 2019.
The family chose St Theresa's after reading reviews of local care homes and visiting St Theresa's. Our first impression was of an extremely well-run care home with very caring staff. This proved to be

the case. My mother-in-law was looked after by a very happy and caring team. The management were excellent and the staff made her feel like one of the family. St Theresa's does not use agency staff so every member of the team knew my mother-in-law personally and she was so happy there. I cannot praise or recommend St Theresa's highly enough.

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Review from Gerry B (Sister of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience

My sister has been at St Theresa's for the last 6 months and I can't express how thankful I was to find it. My sister was sixty-four and suffering from vascular mixed dementia and they have made her feel very welcome and safe. She loves the carers who are kind and understanding of her needs. I have

been extremely impressed with the management team who are always available with an open door. As you can imagine a very difficult time and they have been there to comfort and support me. I would not hesitate to recommend this home.

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Review from John O (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience

Our Mum has been a resident for just about 12 months now.
St Theresa's has been a great choice.
All the staff are very caring towards Mum, who is not always the most co-operative resident.
Her medical needs are always seen to rapidly.
Mum always seems to be happy and content when we visit.

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Review from Les W (Son of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience

My mother has now been at St Theresa’s for just over a year and I don’t think we could have made a better choice.
The first time I entered St Theresa’s, it felt comfortable, friendly and welcoming and was clearly very well run.
The manager and staff can’t do enough for my mother and they are always

happy to help with any issues
I would strongly recommend St Theresa’s to anyone looking for a care home for a member of their family.

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Review from Helen (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience

My mum was here at St Theresa's Rest Home for 8 months and I am so glad that I chose this home for her. I could not fault any of the care that my mum received. She was happy and content the whole time she was here. Her last days she was treated with dignity and compassion and I was happy here rather

than in a hospital.
The manager and all the staff are second to none in the care industry and if any of my friends or family need a care home I would not hesitate to recommend St Theresa's Rest Home.

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Review from Norman T (Nephew of Resident) published on 2 April 2018
Submitted via Website • Report

Overall Experience

My late aunt spent her last 2 years in the excellent care of the staff at St Theresa's.
Despite her ever-worsening condition she was always treated with dignity and given all attention necessary.
After reviewing several homes I chose the St Theresa's not just because of its rating but also because

I wanted her to stay in a smaller, friendly home where she would receive personal attention and remain part of a 'family'.
Of course, the facilities, cleanliness and food are excellent but it's the individual, personal care that is provided to residents that makes the home stand out.
I have no issues at all with any aspect of my aunt's care and greatly appreciate the staff's efforts in making her last years as comfortable as possible. I, therefore, have no reservations about recommending the home to others.

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Review from Chris R (Son of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience

Overall my father was very happy at this home, all of the staff have been kind, considerate and caring.
Although my father was only here for fifteen months he felt very at home here.

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Review from Rosemary H (Granddaughter of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience

I phoned various Care Homes in Enfield and found St Teresa's Rest Home to be the most helpful and the communication was clear and concise.
The family then visited St Teresa's and found it to clean, tidy, well organised and the staff helpful and chatty. The manager was very knowledgeable when discussing

my grandmother's medical needs.
My grandmother was not settling very well and was quite cantankerous. They got her eating and drinking (while she clutched her handbag) and she got her newspaper every day.
Throughout her stay, her carers were understanding and patient and she soon came round to her new surroundings.
Unfortunately, her health was deteriorating rapidly due to Anaemia and Kidney Failure and the manager was able to sort out visits from nurses to tend to her and Marie Curie ladies came to sit with her day and night, so when my grandmother did pass away in the early hours she was comfortable and with a friendly face. All we could have asked for. We couldn't have wished for a better care home.

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