St Theresa's Rest Home

6-8 Queen Annes Gardens, Bush Hill Park, Enfield EN1 2JN
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10 53 Reviews
  • St Theresa's Rest Home, Enfield
St Theresa's is a homely, award winning care home set in the lovely conservation area of Bush Hill Park, Enfield, London.

They look after only 24 residents and provide them with the highest standard of care. The building is a Victorian property sympathetically converted as a 'home away from home'. St Theresa's first opened its doors in 1953 and is situated close to the local shops and transport.

All staff are well trained, carefully vetted and recruited for skills in caring. Being a smaller care home enables St Theresa’s to provide care that fits the needs of each individual resident.

At St Theresa's, the smaller number of residents cared for allows staff to understand the changing care needs of each resident on a day-to-day basis. The residents also get to know each staff member well, which builds familiarity and trust. Many staff have been with St Theresa's for years, which helps residents feel secure.

Great emphasis is placed on creating a pleasant, homely atmosphere for residents. Special attention is given to the happiness and individual requirements of all residents. There is direct involvement of the owners in the management of the home.

St Theresa's has a visiting hairdresser, optician, dentist, chiropodist, GP's, district nurses and other health professionals.

The home has a 'Good' rating with the Care Quality Commission (CQC) in all areas of care (July 2016, February 2019).

St Theresa’s is highly regarded by both the local community and the medical profession.
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Care Provided by St Theresa's Rest Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1100

Competitive Fees. All Fees subject to assessment of Care need. Please contact us for an exact price for your requirements.

These prices are only a guideline, please contact St Theresa's Rest Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • St Theresa's Rest Home

Person in charge

  • Mr Paul and Mrs Paul (Managers)

Local Authority / Social Services

Admission Criteria

  • Private and funded Residents are welcome.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Parking

  • Parking available on the front driveway of the Home. Also no restriction to parking on the road itself.

St Theresa's Rest Home Reviews (53)

10

St Theresa's Rest Home has a Review Score of 10 (9.951) out of 10, based on 12 reviews in the last 2 years.
Over all time St Theresa's Rest Home has 53 reviews.

Overall Experience
  • 50
  • 3
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Date Published
  • 53
  • 2
  • 5
  • 12
  • 41
Reviewer Connection to St Theresa's Rest Home
  • 19
  • 11
  • 3
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  • 2
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  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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  • 1
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Total of 53, showing 41-53
Review from Joan S (Partner of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, kindness and very caring.
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Review from Frederick C (Partner of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner was in St Theresa's for just short of 2 years. She passed away on the 9th August 2017 with what seemed to be a heart attack and I was made aware as soon as it happened.
They had made her life a lot better from the time she was admitted, peaceful and quiet, which I was very thankful.
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Review from Christopher W (Son of Resident) published on 27 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last Christmas my family needed to find a home urgently for my father after a sudden deterioration in his dementia. We were impressed with our initial visit to St.Theresa's and the manager could not have been more friendly and reassuring but at the same time absolutely professional when she came to
assess. We were greatly helped with the move-in process and from day one, were impressed with the standard of care. Kindly and experienced staff were always on hand whenever anything was needed. No-one sitting distressed in corners waiting for someone to help and an atmosphere of calm always prevailed even when someone became agitated. Our father, though distressed and indeed difficult at times, clearly benefitted from being amongst others in a similar situation to his own and we were assured that he was never too much trouble. We are enormously grateful to the manager and all the staff at St.Theresa's and would happily recommend them to anyone finding themselves in a similar situation.
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Review from Christine B (Daughter of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very difficult when starting at the care home. They worked very hard with her and she became very settled and enjoyed her time at St. Theresa's.
They looked after her so well. The staff were all so well trained by the manager. It was such a happy place to be. They looked after her until
the end of her life which was made so easy by their kindness and understanding and I cannot thank them enough for everything they did for her.
Thank you.
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Review from Jacqueline P (Daughter of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in St Theresa's for nearly 2 years. She passed away in March 2017, in the care home.
We, as a family, couldn't have asked for any better care for mum.
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Review from Pat L (Daughter of Resident) published on 3 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother left hospital after surgery in October 2014 she was no longer able to live in her own home. She arrived at St Theresa's confused, panicky and extremely unhappy. The staff assured the family that she would gradually settle and that we shouldn't worry. The time it took Mum to settle was
probably a fair bit longer than the staff anticipated but they never tired of trying out different ways to keep her calm and cheerful. What Mum really responded to in those early days was the affectionate, tactile approach of the Carers and their big smiles! They have a lot of expertise in caring for Dementia sufferers and after a time it was clear that Mum felt just as secure in the company of St Theresa's staff as she did when family visited. We visited several times a week throughout the two and a half years that Mum was resident in the Home and never regretted our choice of St Theresa's Care Home. Mum died peacefully in the Home - the quality of her care sustained to the very end.
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Review from S L (Friend of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a friend of one of the elderly male residents who has been in the home for six years.
The care of the residents could not be improved as it is excellent.
The meals are all home cooked and varied.
It is very clean, no smells, and very homely.
I cannot visit the home as much as I would like,
but I am kept updated regularly.
It is well managed and I would have no hesitation in going there myself or recommending anyone else.
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Review from Margaret M (Daughter of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad came into St Theresa's Rest Home in July. He had Alzheimer's and Vascular dementia. Dad was difficult and strong willed and was very hard work, but he finally settled in after a couple of months. The carers were very kind and had a good sense of humour. His room was newly decorated and St Theresa's
Rest Home is undergoing a refurbishment. The residents seem contented and comfortable. The food is very good and cooked on the premises. If you have any problems there is always someone on hand to ask for help. Very homely.
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Review from Nicholas S (Son-in-law of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care, clean honest caring. Always had time to talk over care matters.
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Review from Graham G (Nephew of Resident) published on 20 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the overall care for my uncle was very good - the care and support for him was excellent during difficult times for him - the staff were always there available to help him and also helped when requiring hospital/doctor visits. The management team kept me up to date with any health issues/doctors
visits and listened to any concerns I expressed. Rooms were kept very clean and were of good size. The food was all cooked on the premises to a very high healthy standard which my uncle always enjoyed. The premises is very safe with locks on all external doors. The care home is excellent value for money and I would recommend this home to anyone. The owners and staff really do care for there residents and treat people with the dignity they deserve.
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Review from Avis J (Sister-in-law of Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found my brother-in-law gets great care and is being looked after. All the staff keep us informed and always seemed happy.
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Review from Barbara S (Daughter of Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum lived at St Theresa's home for three years, she was always clean and dressed well. She enjoyed her meals. Various members of our family visited mum regularly but did not see any regular activities taking place. The staff and the manager were always available to speak with during our visit but
at times when they were taking a resident to the toilet the staff level in the main room was very scarce. Staff need to be vigilant regarding residents sitting in the conservatory with hot sun beating down on them as they cannot move. Overall the staff are very caring.
Reply from Mrs Paul, Registered Manager at St Theresa's Rest Home

Thank you for your comments.
We are sorry that we had to give you notice to take your mum from our Care Home. We did so in your mum’s best interests because she needed a Nursing Home. Although we gave one month’s notice we continued to care for her for 4 months until a vacancy arose in the Nursing home of your choice.
Most of your family’s visits were around meal times; at which times Residents’ activities are not carried out. All of our residents who currently sit in the conservatory are mobile and able.
When a resident’s abilities deteriorate, as was the case for your mum, 2 staff are required to toilet, until a suitable Nursing Home can be found for them; the staff levels in the main lounge can momentarily be lower during that short time.
Our staff are very caring. We do not employ agency staff but go to great lengths to recruit dedicated carers.

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Review from Anne H (Sister of Resident) published on 16 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister started her time at St Theresa's in January 2015, recommended by someone from another home. As I live in Canada and my sister has no relatives in England to look after her needs, it has all been left up to me. I visited St Theresa's in May 2015 and was very impressed. I specifically looked
around at the cleanliness of the rooms, common areas and the residents themselves. Everything seemed to be spotless. The staff are wonderful and seem to be very caring. Since I do not live close, the Manager keeps me updated by phone and email. I would recommend this Home to others as my sister is getting the best of care.
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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for St Theresa's Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for St Theresa's Rest Home is calculated as follows: ( (136 Excellents x 5) + (7 Goods x 4) ) ÷ 143 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Theresa's Rest Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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