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Viera Gray House

27 Ferry Road, Barnes, Richmond, London SW13 9PR
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Viera Gray House, London
Viera Gray House, London
Viera Gray House, London

Viera Gray House is ideally located in Barnes, near Putney and Chiswick. Part of the respected Greensleeves Care charity, the home reinvests every penny into delivering outstanding residential and dementia care – not profit. Through the charity’s Home for Life funding assurance, no resident is ever asked to leave due to a lack of funds.

Named after local deacon and humanitarian Viera Gray, the home continues her legacy through strong community...  

Care Provided by Viera Gray House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£2,016 - £2,214£2,016 - £2,214
Residential Dementia Care£2,099 - £2,298£2,099 - £2,296

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

Contact Viera Gray House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julie Clarges (Director of Quality and Compliance)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (41)

Visiting

  • Viera Gray House operates a 24/7 'open doors' policy

Parking

  • Limited parking on site.

Viera Gray House Reviews (50)

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9.4

Viera Gray House has a Review Score of 9.4 (9.390) out of 10, based on 10 reviews in the last 2 years. Over all time Viera Gray House has 50 reviews.

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Review from P B (Respite Resident) published on 30 September 2025 Submitted via Website
Overall Experience

Spent a few weeks after an operation in respite care. Staff were wonderful and accommodating, although one never knew who would look after you next. Food varied and catered for all diets.Compliments to the Chef.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Dear Patricia,Thank you for your lovely review.On behalf of everyone at Viera Gray, thank you.

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Review from S N (Brother of Resident) published on 9 May 2025 Submitted via Postal Card
Overall Experience

Very competent in all respects.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you for your kind review. It is much appreciated.

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Review from D A (Daughter of Resident) published on 23 January 2025 Submitted via Website
Overall Experience
Our experience of Viera Gray is overwhelmingly positive. When Mum moved in last autumn after a debilitating stay in hospital, she was warmly welcomed and received excellent care. It was a pleasure to see her recover so quickly and settle in so well.
The team never fails to demonstrate kindness, respect, and professionalism in all their dealings with residents and with us.

Viera Gray is Mum's home now, and she is thriving there.

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Review from Victoria G (Daughter of Resident) published on 11 December 2024 Submitted via Website
Overall Experience

All staff at Viera Gray were excellent, friendly, polite and generally very efficient. The home has had a major refurbishment and my mother was the first occupant of the corridor she was on. Obviously, it was better as more residents arrived and the atmosphere will be enhanced as the home builds up its resident numbers. Senior staff are very motivated and responsive to suggestions from residents and their families and friends.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you for your lovely comments. As usual, we will take your comments on board, and as a team, we will do all we can to improve the service we provide for our residents. I am glad Mum has settled well in her own home after her stay at Viera Gray. We all miss her so much and often talk about her. We wish her all the very best. Thank you for taking the time to write this review.

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Review from C P (Daughter of Resident) published on 11 December 2024 Submitted via Website
Overall Experience

My mum has settled in very quickly at Viera Gray. She feels looked after and safe. The food is a high point! As a visitor, I can come and go as I please and am always offered tea or coffee. The staff are busy but always friendly. The rooms are warm, clean and comfortable. Altogether, it has been a fantastic experience for Mum and her family.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you so much for taking the time to write this review. All staff will be very pleased to read your lovely comments. Your positive words will give a lot of motivation to continue the work we do at Viera Gray. Thank you.

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Review from John S (Husband of Resident) published on 22 November 2024 Submitted via Website
Overall Experience

My wife has Alzheimer's. She entered Viera Gray at the very end of October; I could no longer keep her safe at our home. It is our first experience of a Care Home. She seemed very contented there; whereas with me she was often agitated. She likes the staff and they seem to like her. She is well fed; if anything she eats rather too well! It is a calm and well-run environment. It attracts positive feedback from the larger community; I can see why.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you so much for your wonderful review and kind words. Your encouragement means a lot to me, my team, and Greensleeves. Thank you again.

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Review from Caroline D (Daughter of Resident) published on 16 October 2024 Submitted via Website
Overall Experience

My late father came to the Viera Gray in May 2024 after a short spell at a different home where he was not well cared for. The contrast with his arrival at the Viera Gray could not have been greater. He had a light, newly decorated room in a part of the home with individuals with similar care needs. My father thought he had arrived at a rather good hotel. All staff were exceptionally caring and clearly saw my father as an individual and made strong efforts to understand his preferences and needs. The Deputy Manager was particularly attentive in ensuring that my father's personal care (eg a fresh wet shave on arrival) was attended to. The home was always very clean, bright, fresh-smelling and comfortable. My father particularly enjoyed the sunroom leading out to the courtyard garden and big fishpond (his sight was poor but he could see the big golden fish). In his last five days, the staff were so gentle and kind, enabling him to die in familiar surroundings. Thank you.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Dear Caroline, Thank you so much for this lovely review. It was our pleasure looking after Dad here at Viera Gray. We all miss him here. We still refer to it as Dad's room and not by the room number. Our team will be overjoyed with your lovely comments. Thank you.

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Review from Keith C (Friend of Resident) published on 3 October 2024 Submitted via Postal Card
Overall Experience

I am writing to say a very big thank you to you and all the staff at Viera Gray House for the care and attention you are giving and have given to my friend. Since he joined you it has made such a difference to his quality of life being looked after as he was not able to look after himself whilst living in his flat. I expect he already thanks you but I just wanted to express my gratitude as well.

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Review from E P (Daughter of Resident) published on 18 September 2024 Submitted via Website
Overall Experience
My mother moved permanently into Viera Gray after a fall which meant she was in hospital and unable to return home. She was due to move into Viera Gray in August but the management was very helpful in ensuring she was able to leave the hospital as soon as possible and move in earlier than expected.
She had previously had several visits for respite weeks and the staff remembered her and are always kind and welcoming. Consequently Mum has settled well.
The management are very approachable and willing to meet to deal with any issues that may arise.
They took a lot of time to help us choose a room with a good view of the beautiful garden which residents can use. They also have been supportive in enabling Mum to continue to attend her activities outside the home.
The rooms and communal areas are newly decorated and well-maintained. The residents are able to live in pleasant surroundings both inside and out.

Viera Gray is expensive but so are other homes nearby.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you for your positive review. We are all pleased to look after Mum at Viera Gray. Your valuable input will help us to continue improving the service we provide. Thank you again for your kind words.

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Review from Lesley D (Niece of Resident) published on 12 September 2024 Submitted via Website
Overall Experience
My uncle moved to Viera Gray in June 2024. Previously he had a very long stay in hospital (12 weeks) which left him very frail and hardly able to do anything for himself. I was so worried as he is 93.
Then he moved to Viera Gray. I can only say how thankful I am for this.
They are the most wonderful team of people I have ever known. Within days of my uncle arriving, they had transformed him back into the uncle I know. He was eating and putting on weight, and he was up and mobile again( which I never thought I'd see again) he is happy and looks amazing!
Viera Gray is an outstanding home beautifully decorated and furnished. Residents' rooms are lovely and bright. It is exceptionally clean and well-maintained. I cannot fault it. But overall it is run by a wonderful caring team of people who make me feel very welcome when I visit. They look after my uncle with great care and compassion. A very dedicated team. Nothing is too much trouble and they keep me updated.

Thank you Viera Gray.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you so much for such lovely comments. We are very touched by such kind words and the positive experience you and your uncle had. My team will be over the moon to hear such praise. Your words will give us much encouragement to continue the work we are doing and will help us learn and improve. Thank you so much again.

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Review from P C (Friend of Resident) published on 20 June 2024 Submitted via Postal Card
Overall Experience

Since my friend has been in the care home she has been well looked after, especially in the past few months under new supervision.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you so much for taking the time to fill out this review. Thank you for your kind rating and comments. All staff at Viera Gray will be inspired to continue providing loving care for our residents. Thank you.

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Review from Olivia B (Daughter of Resident) published on 14 June 2024 Submitted via Website
Overall Experience

My dad has lived at Viera Gray House since August 2021, he's got advanced dementia and he'll be 92 this month. He can't say much about what he thinks because of his condition but I know he feels at home. And I'm sure Dad feels at home because staff are very kind and respectful, and staff who have worked there for a while show him they care about him. Dad's senior carers know him well, they look after his health and his welfare, they tell me the important things and they help me keep in touch with him. I really appreciate all of this! Viera Gray suffers from the problem across the care sector, a lack of permanent staff, so I often see agency workers who don't know Dad or me. I'm glad Greensleeves Care put their pay up last year because care staff need more reward for the important jobs they do. One suggestion - I'd like activities to be more varied and tailored to individuals, for example Dad likes going for walks but staff have never done that with him which is a shame.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Dear Olivia, Thank you for your lovely comments about staff. You are quite right about the problem with vacancies in care sector. A think tank reports that in 2022/2023, there were 152,000 care vacancies in England alone, thus, hindering care homes across the land to recruit permanent staff. Having...  

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Review from P B (Son of Resident) published on 24 May 2024 Submitted via Website
Overall Experience

A great experience all the staff are friendly and caring. The residence itself is very clean and well cared for. If I had to be in a care home I would be happy to go there. Any time I need anything for my mum, staff were willing to help straight away.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

All staff at Viera Gray are overjoyed with your lovely comments. I will share this with my team. Thank you.

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Review from Christopher P (Son of Resident) published on 23 May 2024 Submitted via Website
Overall Experience

My mother has been very well looked after at Viera Gray House. Although she can be difficult at times the staff are very caring and patient. The facilities are comfortable and well-maintained. There have been steps taken recently to ensure that essential maintenance and upgrading are in hand. Medical assistance has been required at times and this has been made available promptly.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you, Christopher. Staff will be very encouraged by kind words. I will pass this on to our team. Thank you again.

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Review from Penny E (Cousin of Resident) published on 18 April 2024 Submitted via Postal Card
Overall Experience

Very pleasant home, nice and bright and airy. Lovely staff to help her.

Reply from Shubhes Shrestha, Home Manager at Viera Gray House

Thank you for your kind words. Staff will be very encouraged by your comments. Thank you.

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Review from Leah M (Daughter of Resident) published on 7 September 2023 Submitted via Website
Overall Experience

We needed respite care for our mum who has dementia. It was our first experience of using a care home and we were obviously anxious that everything went well. We were absolutely delighted with the efficient, calm and caring service Mum received. She became more communicative than she had been at home and the activities had a hugely beneficial effect on her interest in the world around her. A good selection of things to do in the morning, food she enjoyed and a more restful afternoon made for a great routine that kept her happy and feeling safe. Communal spaces were bright and welcoming, Mum especially enjoyed the gardens. We hadn't remembered to bring things to brighten her room but the staff were so helpful, lending us a virtual assistant and a television for the duration. It is difficult to address the costs as care homes are expensive but we felt that in comparison to other homes in our area, Viera Gray House offered excellent value. We felt no anxiety regarding Mum's well being or safety.

Reply from Clint Farmer, Home Manager at Viera Gray House

We are so pleased at Viera Gray House that Mum enjoyed her stay with us and that this had a real beneficial impact on her, which is so positive to hear, and also that Mum felt safe during her stay. It was a real privilege to have Mum stay with us and I know the residents have missed her since...  

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Review from F P (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

The provision of certain types of assistance would be helpful e.g. Chiropodist, physiotherapy, on a regular basis. The staff are very helpful and pleasant. The home is situated in lovely surroundings. It would be beneficial if more senior school students came to read poetry to the residents on a one-to-one basis.

Reply from Eleanor Watson-West, Home Manager at Viera Gray House

Thank you for your review. We are glad you are happy with the home and our team. We will take your suggestions for improvements on board.

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Review from Margit H (Friend of Resident) published on 25 April 2022 Submitted via Postal Card
Overall Experience

This is a very nice caring home where the elderly are treated as friends and family are never talked down to.

Reply from Eleanor Watson-West, Home Manager at Viera Gray House

Thank you for your kind review. I shall pass on your lovely comments to our staff.

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Review from Christine S (Resident / Service User) published on 22 April 2022 Submitted via Website
Overall Experience

Very friendly and helpful staff. A beautiful surrounding with many special events organised. A challenging job for all the staff who cope extremely well. My husband who has early-stage Alzheimer’s is happy and now treats Viera Gray House as his own home.

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Review from Roger M (Son of Resident) published on 4 March 2022 Submitted via Website
Overall Experience
I am extremely happy with the care my mother, aged 96 receives from the manager and her staff. We can relax knowing that mother is well looked after and her needs met. Like any 96 year old, these needs increase as the years go by.
During the dark days of Covid, the team took all the necessary action - and went beyond in caring for their many residents and it is to their credit that the overall detrimental effect on health was minimal.

The CQC report stated no deaths.

Reply from Eleanor Watson-West, Home Manager at Viera Gray House

Dear Roger, thank you very much for your lovely review. We greatly appreciate your kind comments which we will share with our staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 April 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 12 Jun 2026

    We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...

  • 02 Mar 2026

    Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...

  • 04 Dec 2025

    Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...

Upcoming Events

There are no upcoming events for Viera Gray House.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Greensleeves Care
  • 31 Jan 2025Recipient: Greensleeves Care
  • 31 Jan 2024Recipient: Greensleeves Care

Accreditations

There are no accreditations posted yet for Viera Gray House.

Meet the Team (3)

Shubhes Shrestha
Shubhes ShresthaJob Title:Home ManagerJoined: 2024

I've been the Home Manager at Viera Gray House since early 2024, working with the team to turn the home into the vibrant community and local hub it is today.

I am incredibly proud of everything we have achieved together and of leading the top-rated non-profit care home in Richmond.

Ann
Ann Job Title:CarerJoined: 2002

I have been a carer at Viera Gray House for 8 years and I specialise in Dementia Care. I love to be involved in activities, especially those which involve singing and dancing with the residents. Outside of work, I enjoy spending time with my family, especially my grandchildren.

Family brings me great happiness as does building memories with them.

Onrawee
Onrawee Job Title:ChefJoined: 2015

I enjoy the pressure of a busy kitchen and creating meals that the residents enjoy. My favourite thing to bake at home is bread as I love a crusty loaf. I also like to bake cakes for the resident’s birthday parties in the home as I love to see how happy they are when they blow out the candles.

Frequently Asked Questions about Viera Gray House

What types of Care is Viera Gray House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Viera Gray House have?

There are 41 Single Rooms.

What are the Facilities & Services at Viera Gray House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Viera Gray House to the centre of London?

4.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Viera Gray House to verify any information. View our terms and conditions. Viera Gray House has an Enhanced Service -more info.