Knoll House, Dunstable, Bedfordshire
Knoll House, Dunstable, Bedfordshire
Knoll House, Dunstable, Bedfordshire

Knoll House is a residential care home located in Bedfordshire which specialises in Dementia care and caters for older people and emergency admissions.

Committed to surpass the Quality Care Commission requirements, Knoll House pride their selves on offering twenty four hour personalised care in a home from home environment.

All residents have access to a library, garden and two communal lounges as well as a range of services provided by the local community including: chiropody, medical, dental and religious care.

Staff are experienced and trained to provide residents and their families with personable care, support and advice.

Owner: Silver Tree Care Ltd

Person in charge: Theresa Martin (Manager)

Local Authority / Social Services: Central Bedfordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: funded and non-funded referrals. Ages 55+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Panjabi, Punjabi, Romanian

Single Rooms: 16

Shared Rooms: 3

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £600 – £700 (These prices are only a guideline, please contact Knoll House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Visiting:

We have protected meal times in place, therefore request that visitors do not visit between 09:00 - 10:00, 12:30 - 13:30, 17:00 - 18:00

Parking:

Private car park onsite

Latest Care Quality Commission* Report on Knoll House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.5 Knoll House has a Review Score of 7.5 (7.488)

The Review Score of 7.5 (maximum of 10) for Knoll House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Knoll House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.261 for Knoll House is calculated as follows: ( (6 Excellents x 5) + (17 Goods x 4) ) ÷ 23 Ratings = 4.261

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.227 Points relating to the number of positive Reviews for Knoll House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.4 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knoll House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Knoll House

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1

We were concerned when our friend had to move from her care home as it was closing. However, when we arrived at Knoll House to meet her on the day of moving in, we were soon reassured. There was a great family atmosphere and all the staff we met were friendly and supportive of the residents and also made time to talk with us. Our friend was welcomed in like one of the family and had settled very well.

Nothing is too much trouble for the staff and their patient and caring attitude is fully appreciated by all living at Knoll House.

How likely would you be to recommend Knoll House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My dad moved into Knoll House in January 2016. He has advanced stages of dementia and it can be very challenging at times, the staff have been very kind, caring, patient and understanding towards my dad and the family. We visit every single day and each day is different. The staff are always on hand to help or just listen. They do the best they can. The rooms are nice it's just a shame no en-suites, lovely country quiet position overlooking fields. It's a nice small homely feel care home. I would really recommend this home.

How likely would you be to recommend Knoll House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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