Milton Ernest Hall Care Home

Bedford Road, Milton Ernest, Bedford MK44 1RJ
Review Us
9.9 75 Reviews
  • Milton Ernest Hall Care Home, Bedford
Milton Ernest Hall was built in 1856 and is the only country house designed and built by the noted architect Sir William Butterfield. An impressive Grade I Listed former Home to the Starey family, it is now beautifully refurbished to retain its character. As well as many years as a private residence, the house has been a base for US Armed forces during World War II and a country house hotel.

Milton Ernest Hall is part of the award-winning Majesticare family of care homes. With 25 years’ experience in caring for older people, the team are proud to offer the highest standard of residential, nursing and dementia care in a warm and welcoming environment. They provide residents with an engaging setting to socialise, dine, enjoy favourite activities and explore the sixteen aces of beautifully landscaped gardens.

Milton Ernest Hall is a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Encouraging a high quality of life is at the heart of the culture and ethos at Milton Ernest Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

These prices are only a guideline, please contact Milton Ernest Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Victoria Hornibrook (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (23)

Milton Ernest Hall Care Home Reviews (75)

9.9

Milton Ernest Hall Care Home has a Review Score of 9.9 (9.918) out of 10, based on 20 reviews in the last 2 years.
Over all time Milton Ernest Hall Care Home has 75 reviews.

Overall Experience
  • 69
  • 6
  • 0
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Date Published
  • 75
  • 6
  • 9
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Reviewer Connection to Milton Ernest Hall Care Home
  • 31
  • 9
  • 9
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 75, showing 1-20
Review from C N (Daughter of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the pre admission meeting to moving day everyone involved at the home have been excellent and professional. Sadly after only a short stay my mother passed away and the way her death was managed gives my family great comfort. My father is still there and his care is of a very high standard. The
accommodation is clean and well appointed. All the staff have been friendly and welcoming.
Reply from Vicky Hornibrook, General Manager at Milton Ernest Hall Care Home

Thank you for your review. It was a pleasure to care for your dear late mother, and a privilege that your father has chose for us to continue to care for him. I will pass on your lovely review to the whole team at Milton Ernest Hall. Thank you again, it is greatly appreciated.

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Review from Corinne F (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad camee to milton ernest care home for respite after breaking his hip.
He has had exemplary care from everyone working there.
He enjoys the food, every effort is made to accommodate his wishes.
He likes to go out on the trips and often enjoys the entertainment and activities that are provided
daily.
He loves all the staff who are all kind and caring without exception.
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home

Thank you so much for taking the time to leave such a lovely review. It has been an absolute pleasure caring for your father and having you all as part of the Milton Ernest Hall family. I will be sure to pass on your review to all the team at Milton Ernest Hall.

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Review from L T (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has always been supported to the highest possible standard
She is involved in her plan and delivery of her care
Staff are available all at times to her
As family we are always made welcome
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home

Thank you for taking the time to leave us a lovely review. We are so pleased you are happy with the care your Mother in Law is receiving at Milton Ernest Hall. It is a pleasure to have you all as part of the Milton Ernest Hall family. I will pass on your review to the staff. Thank you!

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Review from C E (Sister of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother requires two carers most of the time. This care is provided with dignity and kindness. My brother appreciates the cheerfulness of the staff and enjoys the excellent meals provided by the kitchen staff.
My brother needs constant medication and the nurses do their best to provide this on
demand.
The manageress and her staff are most helpful in a practical way to my brother and the family.
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home

Thank you for taking the time to leave us a such a lovely review. We are so pleased you are happy with the care your brother is receiving at Milton Ernest Hall. It is such a pleasure to have you all as part of the Milton Ernest Hall family. I will pass on your kind review to the staff. Thank you!

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Review from Pauline M (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Milton Ernest Hall in January 2025 and settled in immediately.
He loves the beautiful grounds and the grand rooms. He feels as if he is living in a National Trust Property!
In particular he enjoys eating with the other residents in the wood panelled dining room where they have proper
napkins and napkin rings.
Despite having dementia he is included in all the activities and is regularly taken on trips to the pub or the bowls club which he really enjoys.
The staff are super friendly and helpful. They really do make you feel like part of the family and I am enjoying getting to know them all and the other residents.
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home

Thank you for your lovely review - it is an absolute delight to care for your father at Milton Ernest Hall. He has settled into the home so well and it is lovely to have him as part of the Milton Ernest Hall family. I will pass your lovely review onto the staff - thank you!

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Review from Henny K (Husband of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff is so incredibly warm and friendly I cannot fault them.. It is a beautiful Victorian residence with lovely views over the gardens and grounds . They also do lovely outings and activities. The food is served in the large dining room which always looks very inviting and very special.
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home

Thank you for your lovely review - it is a pleasure to care for your husband and we are so pleased you are happy with the care he receives at Milton Ernest Hall. I will ensure your kind review is passed onto all the team. Thank you!

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Review from Bryn D (Son of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the second home/nursing home we have entrusted to look after Dad. The standards and facilities are significantly better than the first! Friendly, approachable and responsible staff from carers to senior managers. Excellent facilities and good visiting arrangements. What more could a family member
ask for? Thank you Milton Ernest Hall Care Home.
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home

Thank you so much for your lovely review. We are so pleased you are happy with the care your father receives here at Milton Ernest Hall, and we are delighted to have him as part of the family. I will pass on your honest review to the team. Many thanks.

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Review from Christine P (Daughter of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since December 2023. She was frail and not coping at all at home, she had a nasty leg ulcer for eight years and the district nurses were unable to heal it.
After seven months of dedicated nursing, she is now free of the ulcer. She is very happy and calls Milton Ernest
Hall her home. She gets on well with staff and residents and it is the best thing she ever did to come and live at Milton Ernest Hall, thank you.
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home

Thank you for your beautiful review of Milton Ernest Hall. We absolutely love having your mother as part of our Milton Ernest Family. I will ensure your kind words are passed on to all the team. Thank you!

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Review from Susie B (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff were caring, attentive, professional, always available, and always smiling and happy to help.
My mother felt very at home and was treated with the utmost respect. There was always someone there if she needed company. The staff also went out of their way to help my brother and
I with any query or problem.
I highly recommend Milton Ernest Care Home.
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home

Thank you for taking the time to leave us a lovely review. We are so pleased you were happy with the care your mother recieved whilst at Milton Ernest Hall. I will ensure your review is passed on to the staff.

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Review from R C (Great-Niece of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring and compassionate staff, nurses care and admin/reception who genuinely look to fulfil the wishes of residents and take good care of them. Communication with family is good. Food is good quality and special accommodations are made without fuss to cater for preferences. Residents go for
regular outings to a range of different local places, and the home often hosts events and brings family and the local community in. We are very happy with Milton Ernest Hall.
Reply from Vicky Hornibrook, Registered Manager at Milton Ernest Hall Care Home

We're so pleased to receive such wonderful feedback, thank you for taking the time to review Milton Ernest Hall. I'll make sure the team receive your lovely review.

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Review from A M (Regular Volunteer) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my mother's last years at Milton Ernest Hall, I felt I needed to volunteer my services. The staff are caring and most considerate. The residents are a real joy to visit. It is a happy place to visit and be involved with. I visit each week unless on holiday. Being in a quiet rural position
it gives a very peaceful atmosphere.
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home

Thank you so much for your kind review. I have some lovely fond memories of your mother and it was an absolute pleasure to care for your mother in her last years. Your precious time is so gratefully received by the residents, and they thoroughly enjoy your visits and your beautiful reading. Thank you!

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Review from Fred D (Husband of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience has been very positive.
Staff have been very kind, attentive and sympathetic to my wife's needs.
Although a pureed level 4 diet is necessary they have tried to ensure the meals are both appealing and varied.
The grounds and building are very attractive.
Reply from Vicky Hornibrook, Registered Manager at Milton Ernest Hall Care Home

Thank you for taking the time to leave us a lovely review. We are so pleased you are happy with the care your wife is receiving at Milton Ernest Hall. I will pass on your review to the staff. Thank you!

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Review from D H (Friend of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come here I enjoy a warm welcome and find my friend happy and excited to tell me what she has been up to. I wish all establishments came up to your standard.
Reply from Vicky Hornibrook, General Manager at Milton Ernest Hall Care Home

We're so pleased to receive such wonderful feedback, thank you for taking the time to review Milton Ernest Hall. I'll make sure the team receive your lovely review.

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Review from Brenda W (Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place I now call my home is very, very special to me.
Reply from Vicky Hornibrook, General Manager at Milton Ernest Hall Care Home

Thank you for your lovely review. We are delighted to have you as part of the Milton Ernest Hall Family.

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Review from Steven G (Son of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum moved into Milton Ernest a year ago as a fairly high-dependency resident, she has always been treated with care and respect by all the staff. She always seems happy and never has any complaints when I visit. There are no set visiting times, so I am often able to turn up unannounced after
work and always find the staff to be very professional in their attitude towards both myself and the residents, creating a relaxed atmosphere for everyone. Relatives are regularly updated with all the activities put on for residents and I feel it to be a well-run, well-managed, and safe place for my mum to spend the latter years of her life.
Reply from Vicky Hornibrook, General Manager at Milton Ernest Hall Care Home

Thank you so much for your lovely review. It is our absolute pleasure to look after Mum, and of course we love seeing you too!

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Review from Gillian R (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find visiting my mother relaxing. I was really stressed after my elderly mother was in hospital and the care home staff and atmosphere is very calming and welcoming. The staff are helpful and pleasant. They are all knowledgeable about my mother’s routine and progress. My mother arrived at Milton Ernest
in a very low state. She could hardly talk or move. She is now up and dressed every day sitting up and eating at the table every day. After years of worrying about my
Mum I can relax and be confident that she is safe and well cared for.
Thank you for looking after my mother so well.
Reply from Vicky Hornibrook, Deputy Manager at Milton Ernest Hall Care Home

Thank you so much for your lovely review! It is an absolute pleasure to have your mother as part of our Milton Ernest Hall family and we are delighted you enjoy your visits. I will pass on your feedback to the team, thank you.

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Review from C O (Power of Attorney of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The welcome received from the first day of admission was incredible.
All the staff are so friendly and helpful. Nothing is too much trouble.
Any queries or problems are dealt with very quickly and efficiently.
Reply from Vicky Hornibrook, Deputy Manager at Milton Ernest Hall Care Home

Thank you for your lovely feedback and lovely review of the home. I will share this with all the team.

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Review from Darren K (Son-in-law of Resident) published on 29 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the home are excellent and welcoming.
I can not fault the care and attention the staff give to my mother-in-law from the chef who provides excellent food in a way which is easy to consume to all the carers who just show so much love and attention.
This weekend the home put on a Christmas
fair which was a great event and the home is decorated in readiness for the Christmas festivities.
Well done to you all and keep up the great work, have a great Christmas and a Happy New Year.
Reply from Vicky Hornibrook, Deputy Manager at Milton Ernest Hall Care Home

Thank you so much for your lovely review. I will share these with the staff. Thank you for being part of the Milton Ernest Hall family.

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Review from Sue K (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Milton Ernest Hall Care Home for over six months, and we could not be happier. All the staff go above and beyond to show love and care to the residents, along with encouraging Mum to be as independent as possible. Some members of staff even went to visit Mum whilst she was in hospital
recently in their own time.
The hall itself is full of history and is a wonderful old manor house with the most amazing gardens - these have been the centre of some very enjoyable events.
Management is involved with everything and joins in with events and activities. They are extremely easy to communicate with and will often check on residents' families to see how they are doing too.
Milton Ernest Hall Care Home definitely gets my recommendation.
Reply from Vicky Hornibrook, General Manager at Milton Ernest Hall Care Home

Thank you so much for your lovely feedback. It means so much that you and your mother are happy at the home, and I will ensure your comments are passed on to the team.

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Review from Patricia A (Daughter of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Milton Ernest Hall Care Home since February 2023. The level of care he has received has been outstanding. Every single member of staff is friendly, caring and compassionate. Management is easy to approach and communication is second to none. I would highly recommend Milton Ernest
Hall.
Reply from Vicky Hornibrook, Deputy Manager at Milton Ernest Hall Care Home

Thank you so much for your lovely review and kind words. It was a pleasure to have you, your father and all the family as part of our Milton Ernest Hall family.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Milton Ernest Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Milton Ernest Hall Care Home is calculated as follows: ( (214 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 232 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milton Ernest Hall Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Vicky

Vicky Hornibrook

Job Title: Registered Manager Joined: 2012

Hello! I’m Vicky, Registered Manager at Milton Ernest Hall.


I started at Milton Ernest Hall in October 2012, and I haven’t looked back since! I started my journey as a Healthcare Assistant and have been given opportunities to work my way up in various job roles. Since being appointed Deputy Manager in September 2022, I have now gone on to become the General Manager of Milton Ernest Hall in January 2024, I am committed to ensuring Milton is a loving and supportive environment for both residents and the team. I strive to create a home where everyone feels valued, cared for and happy.


I love working within the care sector because every day is entirely different and yet every day you know you are making a difference to someone’s life. I love to see the residents and team smiling, laughing and enjoying life, it inspires and motivates me to continue doing the best I can to ensure everyone is happy and living their life, the way they want to! I am lucky to work alongside a great team of dedicated, caring people who go above and beyond every day.


Every day is different, but every day is also always full of happiness, laughter and love. We are a family and that is the reason why I have been here for so long. My favourite part of the day is the morning, I love mornings! I always go around the home to say “Good Morning” and have a little chat with each person to make sure everyone starts their day in the best possible way, with a smile.


Milton Ernest is a home-from-home, and you will always be welcomed with open arms and a delightful smile.


Please do feel free to phone Milton Ernest Hall to chat with me or a member of the team to support you on your journey to finding you or your loved ones home from home.

Kelly

Kelly Munns

Job Title: Healthcare Assistant Joined: 2020

Hello, I’m Kelly. I am now the Dementia Coordinator at Milton Ernest Hall Care Home, Bedford.


From being at school, I always knew I wanted to be a part of the Care Sector and in February 2020 I found exactly where I wanted to be, Milton Ernest Hall.


When I first joined Milton Ernest Hall as a Healthcare Assistant, I found myself building great relationships with all the residents but more so with those in our wonderful Memory Care Community. I have a passion for dementia care and felt deep connections with those in our Memory Care Community as well as their loved ones, which has led me to become the Dementia Coordinator at Milton Ernest Hall.


My journey with Majesticare so far has been incredible. In 2022 I was lucky to win Majesticare’s Cosmic Care Award at their annual Majesticare Star Awards, which I was then nominated for the Great British Care Awards and The Stars of Social Care Awards (Hosted by Josie Gibson) which I became a finalist for in both awards. I then went on to win (2 years in a row) the Cosmic Care Award at Majesticare’s Star Awards in 2023!


Milton Ernest Hall and Majesticare are my family, and this is where I feel I belong.


If you are visiting the home, please do come and say hello.

Olivia

Olivia Forte

Job Title: Administrator Joined: 2020

Hello, I'm Olivia! When you first walk into Milton Ernest Hall I am the welcoming face you will find at the front desk of reception!


I have been an Administrator in the home for 3 years now! What I love about my role is being able to meet and get those that are visiting the home, as well as being able to get to know the lovely residents and families.


I feel very privileged that I get to work in such a beautiful building with so much history and character!

Regina

Regina Chanpda

Job Title: Senior Nurse Joined: 2015

Hello, I am Regina, a Senior Nurse at our home, Milton Ernest Hall.


I have been a part of the Milton Ernest Hall Family for a total of 11 years. I first joined Milton Ernest Hall in 2009, I left in 2012 but soon returned in 2015. I came back to Milton Ernest Hall because this is the only place that feels like home, since then I have never looked back.


Being able to take care of wonderful residents, and having the opportunity to get them back to good health gives me great joy and job satisfaction.


My infectious smile comes from my work and it radiates through my team and residents. We have a wonderful team at Milton Ernest Hall, that takes pride in ensuring our residents are provided with the best person-centred care.

Frequently Asked Questions about Milton Ernest Hall Care Home

What types of Care is Milton Ernest Hall Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milton Ernest Hall Care Home have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Milton Ernest Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milton Ernest Hall Care Home to the centre of Bedford?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

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