Milton Ernest Hall Care Home

Bedford Road, Milton Ernest, Bedford MK44 1RJ
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9.9 75 Reviews
  • Milton Ernest Hall Care Home, Bedford
Milton Ernest Hall was built in 1856 and is the only country house designed and built by the noted architect Sir William Butterfield. An impressive Grade I Listed former Home to the Starey family, it is now beautifully refurbished to retain its character. As well as many years as a private residence, the house has been a base for US Armed forces during World War II and a country house hotel.

Milton Ernest Hall is part of the award-winning Majesticare family of care homes. With 25 years’ experience in caring for older people, the team are proud to offer the highest standard of residential, nursing and dementia care in a warm and welcoming environment. They provide residents with an engaging setting to socialise, dine, enjoy favourite activities and explore the sixteen aces of beautifully landscaped gardens.

Milton Ernest Hall is a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Encouraging a high quality of life is at the heart of the culture and ethos at Milton Ernest Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs.
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Care Provided by Milton Ernest Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Victoria Hornibrook (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (23)

Milton Ernest Hall Care Home Reviews (75)

9.9

Milton Ernest Hall Care Home has a Review Score of 9.9 (9.914) out of 10, based on 19 reviews in the last 2 years.
Over all time Milton Ernest Hall Care Home has 75 reviews.

Overall Experience
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Date Published
  • 75
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Reviewer Connection to Milton Ernest Hall Care Home
  • 31
  • 9
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  • 5
  • 2
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  • 2
  • 2
  • 2
  • 1
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  • 1
  • 1
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  • 1
  • 1
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Total of 75, showing 21-40
Review from J D (Respite Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I did not expect the level of care that I received. I came here to recover from an operation and thought I was just having a room with knowledgeable people nearby if I needed them. Instead, I was cared for in the most wonderful way from the start to the end of my visit. I can't thank them enough for
their kindness.
Reply from Heather Donnell, Home Manager at Milton Ernest Hall Care Home

Thank you for your kind words. We are so happy that we were able to be part of your recovery journey.

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Review from L G (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Milton Ernest very friendly. Good communication for the family. Lovely environment for my mother to be in. The activities team work hard to include everyone. Cannot fault the care that all staff bring. They have supported my mother and myself very well.
Reply from Heather Donnell, Home Manager at Milton Ernest Hall Care Home

Thank you for your kind words, I will share these with the staff. Thank you for being part of the Milton Ernest Hall family.

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Review from J S (Relative of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great stuff,lots of activities/stimulation. Good food, lovely room.
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Review from M H (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has settled in very well here and is happy and content. The staff are very kind and truly care about the residents. The management team are very approachable, supportive and flexible. It is a really beautiful home with extensive grounds and the activities team organise great events for residents
and their families and friends plus a weekly schedule for the residents including singers etc. They now have two staff qualified to drive the minibus, so hopefully, there will be trips out as well for the residents.
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Review from Vivien M (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Not only is the building and grounds absolutely outstanding but all of the staff are absolutely amazing. They are so genuinely kind and caring and nothing is too much trouble. I was so worried about my poor father being put into a care home but I feel at ease knowing he is well looked after and safe.
The
facilities and activities are above and beyond and I could not wish for him to be anywhere better.
It has a feeling of a 5-star hotel rather than a care home. I could never speak more highly of the staff.
Thank you Milton Ernest Hall. You are the best there is!
Reply from Heather Donnell, Home Manager at Milton Ernest Hall Care Home

Thank you so much for your kind words and for being part of our Milton Ernest Hall family.

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Review from Kathryn W (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident since February 2022. In this time his health has improved considerably due to the wonderful care and a good diet as he enjoys the food on offer. He loves sitting in the beautiful garden and watching the birds and the wildlife. The staff are all amazing and I would recommend
Milton Ernest Care Home to anyone.
Reply from Heather Donnell, Home Manager at Milton Ernest Hall Care Home

Thank you so much for your lovely review. We greatly appreciate your feedback and will share your nice comments with the team.

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Review from Sylvia B (Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was in Milton Ernest Hall Care Home for six weeks of respite care from 26.08.22 - 07.10.22 following three weeks in hospital after a bad car crash. Thanks to the care I received from the kind and considerate staff, I have recovered well. I was made very comfortable in a spacious ensuite room and enjoyed
sitting in the library and sitting room of this beautiful old house. I was lucky that the weather allowed me to enjoy the lovely garden.
Reply from Heather Donnell, Home Manager at Milton Ernest Hall Care Home

Thank you for your kind words. We are so pleased we were able to help with your recovery and glad that you are doing well.

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Review from J W (Daughter of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad spent just over 2 years at Milton Ernest Hall. Unfortunately COVID 'happened' and we were unable to visit him properly during this time. Prior to COVID we always found the staff friendly, caring, polite and attentive. During Dad's final weeks he was well looked after and made comfortable. We
were also able to be with him when he passed away.
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Review from I B (Husband of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with my visiting arrangements during the pandemic time. Staff do a great job with coordinating safe visits to see my wife. Highly recommend and many thanks to the visit coordinators who provide such professional services and flexible visit arrangements. Very helpful.
Reply from Rosetta Goodman, Home Manager at Milton Ernest Hall Care Home

Thank you so much for the lovely review, we are very pleased that your visiting arrangements have been good.

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Review from R C (Son of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad entered care in the final few months of his life. The staff were kind, welcoming and helpful. The care my dad received was excellent during this difficult time.
Reply from Rosetta Goodman, Home Manager at Milton Ernest Hall Care Home

Thank you so much for your lovely review, we are delighted that you and your family were happy with the care your dad received.

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Review from Richard P (Son of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived Milton Ernest Care Home for 3 months before she passed away at the age of 95 years. She was extremely ill when she arrived, and a very challenging resident. But thanks to the wonderful friendly care from all the staff, she settled in quickly. All the staff are kind polite and respectful
and the rooms were always clean and tidy. Made to feel like a family home.
I am happy to recommend this care home to anyone looking for a home that has exceptional staff and care.
Reply from Rosetta Goodman, Home Manager at Milton Ernest Hall Care Home

Thank you so much for your lovely review. We greatly appreciate your feedback and will share your nice comments with the team.

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Review from Karen G (Daughter of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are consistently kind, polite and respectful towards our dad and towards visitors. They make every effort to support Dad (who is a very challenging resident), and he feels well cared for. Thank you to you all.
Reply from Rosetta Goodman, Home Manager at Milton Ernest Hall Care Home

Thank you for your review and for your kind words; it is a pleasure to care for your father. We are so glad that your Dad feels well cared for.

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Review from Sadie W (Daughter of Resident) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident since 23rd August. In that time he has had wonderful care from all the staff. His room is always tidy and clean. The staff are very friendly and always willing to talk to me and my sister when we visit, making us aware of my dad's condition and the treatment given.
Reply from Mawson Chipchase, Business Development Lead at Milton Ernest Hall Care Home

Thank you for your review and for your kind words. We are all very proud of Milton Ernest Hall and it is a pleasure to care for your father.

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Review from Elizabeth Q (Resident) published on 10 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the service I am receiving at Milton Ernest Hall, staff are doing a great job in helping me with daily walks, encouraging me to come to the lounge and participate in activities especially flower arranging. I enjoy the food and snacks at Milton Ernest and the daily food menu choices
I am offered.
Reply from Mawson Chipchase, Business Development Lead at Milton Ernest Hall Care Home

Thank you for your kind review.
It is a pleasure to have you staying with us at Milton Ernest Hall and we are so glad that you are enjoying all that we have to offer (especially with your daily activity and at meal times).

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Review from Les G (Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enjoy the food, and the staff are lovely and help me with my care needs very well. I enjoy coming to the lounge activities and taking part in the events and activities at Milton Ernest Hall. I have a lovely room with a good view of the garden and is very homely to me. Staff are excellent to help me
get ready when my relatives are visiting or if I am going out for the day, and I give my thanks to all staff here.
Reply from Mawson Chipchase, Business Development Lead at Milton Ernest Hall Care Home

Thank you for your review and the kind words about your stay here. It is a pleasure to take care of you, and we are glad that you chose Milton Ernest Hall as your home.

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Review from Magaret S (Wife of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband was not in their care for very long, he was treated with respect and dignity. The nursing staff and the care staff dealt with his situation admirably.
Visiting was managed well in the COVID restrictions in place.
The accommodation was first class and clean and he was made very
comfortable. I was grateful for all the care he was given.
Reply from Mawson Chipchase, Business Development & Marketing Lead at Milton Ernest Hall Care Home

Thank you for your very kind words. The team at Milton Ernest Hall take great pride in the care we provide, and it was a pleasure to care for your husband.

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Review from Geoff L (Resident) published on 13 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay at Milton Ernest. The staff and care team are friendly and helpful and my room is nice here. I enjoyed coming to the lounge activities and socialising mixing in with the people here and getting to know them.
Reply from Mawson Chipchase, Business Development Lead at Milton Ernest Hall Care Home

It is a pleasure to have you stay with us at Milton Ernest Hall. Thank you for your kind words and your review.

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Review from Amanda B (Niece of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed indeed with the warm welcome from the staff. The relaxed atmosphere. The room is pleasant, light, airy and very clean. My aunt seems content. Well cared for and wanting for nothing. Requests to make her room move personable were well received by staff.
Reply from Mawson Chipchase, Business Development Lead at Milton Ernest Hall Care Home

Thank you for your comments. The team at Milton Ernest Hall really pride themselves on providing great care and I am glad we were able to help with making her room feel more like home.

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Review from Tracey B (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely place with beautiful grounds. Staff seem to be very nice and helpful. Took Dad a while to settle due to Covid restrictions but once he was able to mingle with the other residents he was much happier. Lots of activities to keep him occupied.
Reply from Mawson Chipchase, Business Development & Marketing Lead at Milton Ernest Hall Care Home

Thank you for your review. We are so lucky with the beauty of Milton Ernest Hall and its grounds. Providing stimulating activity and entertainment is so important for health and wellbeing.

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Review from Rebecca S (Granddaughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milton Ernest have been nothing but accomodating. My relative came here during the pandemic. Visits in lockdown have been fantastic. No matter when I have phoned or spoken to staff I have the same professional and caring responses.
Reply from Mawson Chipchase, Business Development Lead at Milton Ernest Hall Care Home

Thank you, I will make sure that the team are aware of your kind words. They really do take pride in caring for the residents.

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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Milton Ernest Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Milton Ernest Hall Care Home is calculated as follows: ( (202 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 220 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milton Ernest Hall Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Vicky

Vicky Hornibrook

Job Title: Registered Manager Joined: 2012

Hello! I’m Vicky, Registered Manager at Milton Ernest Hall.


I started at Milton Ernest Hall in October 2012, and I haven’t looked back since! I started my journey as a Healthcare Assistant and have been given opportunities to work my way up in various job roles. Since being appointed Deputy Manager in September 2022, I have now gone on to become the General Manager of Milton Ernest Hall in January 2024, I am committed to ensuring Milton is a loving and supportive environment for both residents and the team. I strive to create a home where everyone feels valued, cared for and happy.


I love working within the care sector because every day is entirely different and yet every day you know you are making a difference to someone’s life. I love to see the residents and team smiling, laughing and enjoying life, it inspires and motivates me to continue doing the best I can to ensure everyone is happy and living their life, the way they want to! I am lucky to work alongside a great team of dedicated, caring people who go above and beyond every day.


Every day is different, but every day is also always full of happiness, laughter and love. We are a family and that is the reason why I have been here for so long. My favourite part of the day is the morning, I love mornings! I always go around the home to say “Good Morning” and have a little chat with each person to make sure everyone starts their day in the best possible way, with a smile.


Milton Ernest is a home-from-home, and you will always be welcomed with open arms and a delightful smile.


Please do feel free to phone Milton Ernest Hall to chat with me or a member of the team to support you on your journey to finding you or your loved ones home from home.

Kelly

Kelly Munns

Job Title: Healthcare Assistant Joined: 2020

Hello, I’m Kelly. I am now the Dementia Coordinator at Milton Ernest Hall Care Home, Bedford.


From being at school, I always knew I wanted to be a part of the Care Sector and in February 2020 I found exactly where I wanted to be, Milton Ernest Hall.


When I first joined Milton Ernest Hall as a Healthcare Assistant, I found myself building great relationships with all the residents but more so with those in our wonderful Memory Care Community. I have a passion for dementia care and felt deep connections with those in our Memory Care Community as well as their loved ones, which has led me to become the Dementia Coordinator at Milton Ernest Hall.


My journey with Majesticare so far has been incredible. In 2022 I was lucky to win Majesticare’s Cosmic Care Award at their annual Majesticare Star Awards, which I was then nominated for the Great British Care Awards and The Stars of Social Care Awards (Hosted by Josie Gibson) which I became a finalist for in both awards. I then went on to win (2 years in a row) the Cosmic Care Award at Majesticare’s Star Awards in 2023!


Milton Ernest Hall and Majesticare are my family, and this is where I feel I belong.


If you are visiting the home, please do come and say hello.

Olivia

Olivia Forte

Job Title: Administrator Joined: 2020

Hello, I'm Olivia! When you first walk into Milton Ernest Hall I am the welcoming face you will find at the front desk of reception!


I have been an Administrator in the home for 3 years now! What I love about my role is being able to meet and get those that are visiting the home, as well as being able to get to know the lovely residents and families.


I feel very privileged that I get to work in such a beautiful building with so much history and character!

Regina

Regina Chanpda

Job Title: Senior Nurse Joined: 2015

Hello, I am Regina, a Senior Nurse at our home, Milton Ernest Hall.


I have been a part of the Milton Ernest Hall Family for a total of 11 years. I first joined Milton Ernest Hall in 2009, I left in 2012 but soon returned in 2015. I came back to Milton Ernest Hall because this is the only place that feels like home, since then I have never looked back.


Being able to take care of wonderful residents, and having the opportunity to get them back to good health gives me great joy and job satisfaction.


My infectious smile comes from my work and it radiates through my team and residents. We have a wonderful team at Milton Ernest Hall, that takes pride in ensuring our residents are provided with the best person-centred care.

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