Ambassador House

31 Lansdowne Road, Luton LU3 1EE

Ambassador House is very much a ‘home from home’ with emphasis placed on being a friendly, caring place to live.

It offers a safe, secure and happy environment, where you will be well looked after by the caring staff. There are always a range of different activities on offer to take part in each month, with a minibus also available for trips out. However, there are also dedicated quiet areas within the home if you would prefer to just relax.

There is a lift to all floors and car parking is available for visitors, who are always welcome.

Group: B C & G Care Homes Ltd

Person in charge: Shoba Krishna (Manager)

Local Authority / Social Services: Luton Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 55 to 99.

Single Rooms: 23

Shared Rooms: 1

Rooms with ensuite WC: 8

Facilities & Services: Respite Care • Wheelchair access • Gardens for residents • Residents Internet Access

Latest Care Quality Commission* Report on Ambassador House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Ambassador House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Ambassador House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.25 for Ambassador House is calculated as follows: ( (21 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ambassador House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Ambassador House has a Review Score of 9.3 (9.250) from 6 Reviews


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ambassador House?

  • Extremely LIKELY
    3
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ambassador House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1

We as a family, are really happy with the care that our mother has received at Ambassador House. The care is person-centred and meets all her needs. The staff are very caring and helpful and appear to enjoy spending time with the people they support, nice feel as it feels like a family home.

How likely would you be to recommend Ambassador House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Looking after Mum very well.

How likely would you be to recommend Ambassador House? Likely

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Average Rating:   4 out of 5

My mother is a resident in Ambassador House. The treatment she has received so far is excellent and I have always found all staff pleasant and extremely helpful. The management is fantastic and nothing too much to assist and sort out and I would have no problem or hesitation in recommending to other potential family or friends.

How likely would you be to recommend Ambassador House? Extremely Likely

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Average Rating:   4.6 out of 5

My Mother has been a resident of the care home for 18 months. During this period there was a high staff turnover at one stage which did leave the family feeling, somewhat, apprehensive. However, things have settled and the care being delivered to my Mother has been tailored to her changing ability and needs. Currently, the staff provide a care of which we are happy with.

How likely would you be to recommend Ambassador House? Likely

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Average Rating:   3.9 out of 5

My wife has been in Ambassador House for a good 7 years. The service is good, caring and kind.

How likely would you be to recommend Ambassador House? Extremely Likely

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Average Rating:   4 out of 5

I'm very happy with the care my mum receives here. No problems whatsoever.

How likely would you be to recommend Ambassador House? Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4 out of 5

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