Ambassador House

Overall, it's a place that gives real peace of mind, and I'm genuinely grateful for the care they provide.

As a support worker I knew a little of what to expect going into a care home for a stay. I was made to feel welcome straight away. The staff and residents are lovely, the food was varied and yummy. The staff take time to listen to residents whether their worries are real or imaginary. As I had been poorly for around 18 months I hadn't been able to untangle and was my hair. One of the young staff took the time to wash and style my hair in intricate styles several times during my stay helping me feel human again.

Thank you for caring for my mother, I am confident that she is in the right place for now. I am grateful for your staff's care and kindness.

Myself and our family are very happy with her care.

I can't say enough wonderful things about Ambassador House. From the moment you walk in the door, you feel welcomed. The staff go above and beyond every single day. Mum couldn't be happier. She loves the staff, as do our family. I would give 10 stars. (June is special!).

I have enjoyed staying at Ambassador House for the last few weeks. Having little knowledge of car homes previously I was pleasantly surprised with my room, the food is very much to my taste and enjoyable with choices. The staff are kind, helpful and cheerful.

Dad is always safe & well looked after. All the staff care for the residents, which I see on all visits. I am always kept up to date with Dads care & needs. Thank you for looking after Dad so well. I am forever grateful.

The most impressive aspect of my stay is the warmth of the staff, they are attentive, kind and courteous. They do a lot to accommodate my eating habits. I've never been treated so well, I'm grateful. In the future should I require higher levels of care, no doubt Ambassador House would be my first choice, provided the management is still there. Thank you.

I lived on my own and I was placed at the Ambassador House by the hospital. I was against it but I have been proved wrong. The care home provides me with security and facilities that I need. The care is excellent.

I am more than happy with Mum staying in the care home. I have no concerns with her care or safety. The staff are all very professional and helpful. Keep up the good work.

Ambassador House is welcoming, warm and friendly. They are very supportive of the residents and their families. It's a difficult decision to have to put your relative into a care situation, but Ambassador House staff made the transition easier and reassured us every step of the way.

The care for my mum has been excellent. There is a dedicated manager for the care home. I have seen real dedication and enthusiasm from the senior team and carers. I’m very thankful for the care my mother has received and I pray the care team will continue to impart the care witnessed.

I never thought I would be living in a home but circumstances changed my life when I went into hospital then I was discharged to Ambassador House Care Home where I have been living for a while now. I am well looked after, all my care needs are met and the food is good, there is always something to eat and drink. The management team and staff are very well trained to do their jobs. I am comfortable and well looked after here, most appreciated.

Friendly staff, especially the deputy manager. Always goes over and beyond, nothing is too much trouble.

Our friend is always clean and well-dressed, he seems happy here. Facilities are clean and well-maintained.

The staff are very friendly and helpful. My mum has a lovely room which is very cosy and kept very clean. On the cost, I think everyone would like it cheaper but personally I cannot fault the home.

The staff have treated my mum and stepdad with consideration, professionalism and kindness. We didn't realise that Mum and Stepdad would spend their last days in the home, but they couldn't have been anywhere better. They felt safe, cared for and supported. As a family, heartfelt thanks to all the team for helping us to let go and allowing them to do a great job.

The care and attention provided was to a high standard. Special thanks to a group of staff members, not forgetting the cook and all other staff. I want to say, thank you.

Ambassador House have been both kind and professional in their approach to caring for both my husband's mum and her husband. You can see they try to make the best of any situation. It is such a difficult time for myself and my husband as we deal with the care of two people but they have helped us to do the best for them. Thanks to all the team.

Firstly, our mother went into Ambassador House 2016, during that time to May 2022, her stay there has always been delightful, tended well by care staff and management. Particularly, however, in the last years of her life under the fantastic management of the manager and her brilliant staff (too many to name individually), to whom we are indebted, managed her. Our mother had a great life and nothing was too much for them in terms of giving her good care. They all looked after our mother individually with love, affection, care and dignity, absolute 'excellence'. All the staff handled and coped with many challenges, uncertainty and changes during the covid-19 pandemic in keeping not only all residents safe and covid free but themselves too. Words cannot describe the service they have facilitated throughout and I personally would have unequivocally no hesitation in recommending Ambassador House to other families or friends. On behalf of my family, I would like to take this opportunity to thank each member of staff at Ambassador House who tended our mother and we will always hold them dear in our hearts. We wish Ambassador House Team continued success, best wishes now and for the future.