Ambassador House
31 Lansdowne Road, Luton, Bedfordshire LU3 1EE
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Care Provided by Ambassador House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Wheelchair Access
- Gardens
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,300 - £1,350
- Self-Funded Residential Dementia Care: £1,391 - £1,391
- RESPITE Self-Funded Residential Care: £1,300 - £1,350
- RESPITE Self-Funded Residential Dementia Care: £1,391 - £1,391
(These prices are only a guideline, please contact Ambassador Care Home for further information for exact price for your requirements)
Funding Types Accepted
- Self-Funding (Private)
-
Local Authority with Top-up - Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- BC&G Care Homes Limited
- Private Owned
Person in charge
- Erica Tucker (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Visitors are welcome at all times
Parking
- Front parking
Ambassador House Reviews (39)
Ambassador House has a Review Score of 9.4 (9.419) out of 10, based on 10 reviews in the last 2 years.
Over all time Ambassador House has 39 reviews.
My mother has been in the same home for 3years now and is really happy with all her new friends, both residents and staff. She is comfortable, safe and at home here. The staff are very friendly, happy and smiley, providing a relaxing and welcoming environment. As my mum's condition changes, the staff provide for her accordingly. Always giving her dignity. I can't thank the staff enough for such a fantastic job that they are doing. Thank you!
Mum is treated very well, and even though she has dementia, due to the great care she gets from the care team here, she recognises them all and shows her love to them. Always kept fully informed of any incidents or illness. Have used other local care homes for periods of respite previously and they did not even come close to showing the care provided at Ambassador House. Thank you for giving me peace of mind knowing mum is so well cared for.
Cannot think of a better place for Mum to be residing. The staff/carers are very professional and I know she is in good hands. This gives us, as a family, great peace of mind.
Thank you for your review we will continue to work together to provide a high standard of care for the people in our care and ensure safety is maintained. We will ensure that we continue to follow guidelines and procedures to ensure risks are minimised and people are happy in our care.
My dad came here for 2 weeks from hospital for a short stay. I can't fault it, he loved it and didn't want to leave. Staff are lovely.
Dear Tracy, it was a pleasure to look after your dad during his short stay. I am happy that he enjoyed his stay we will continue to do our best for people who use our service.
I have been pleased with the care my mum has received but it is difficult to fully comment and assess as she was admitted during the lockdown and I have had only 2 visits inside, however, the staff seem very caring and my mum says they are kind and the food is good.
My husband went to Ambassador House very unwell with dementia. He was aggressive and hard to keep calm. The staff did an amazing job keeping him calm and finding ways to let him be himself but not disrupt everyone. We could visit whenever we wanted and were always made welcome. I can't thank the staff enough for the care they have given over lockdown. They have saved my life.
Thank you for the review and your kind words. We will continue to do our best for residents and continue to provide quality care.
Thank you to all staff for your help and assistance. I enjoyed my stay.
Thank you for your review and for using our service. we will continue to work together to provide high standard of care and to ensure people`s needs are met appropriately.
Regards.
My father resided in the Ambassador for 5 months. We have had no complaints, he was happy there and regarded it very much as his home. The staff were always welcoming whenever I visit. My visits were always unannounced and I have never seen anything there to raise my concern.
Yesterday I visited Ambassador House we were welcomed, very relaxed, friendly, good-natured staff. Very caring and cheerful. Residents were finishing lunch at their leisure and the food looked excellent. We feel that my mother-in-law is very well looked after, clean and tidy, hair clean and cut. The manager has an excellent attitude, kind and concerned for the client health.
Service has been very good in all respects.
I have been very satisfied with the care received by my husband and find the staff very friendly and helpful. They are always very happy and friendly. I would certainly place him here again.
I visit on a weekly basis, sometimes more often. The place is always clean and always someone stays with the residents in the lounge. There is always music on loud. My friend is deaf so it's a good idea to have it on loud. She is often sitting doing her knitting. The drugs are given regularly at certain times by a senior carer. Sometimes the confused people create problems but there is always someone to take care of them.
When Mum first went to the home in June 2018 there were a few issues. First, her clothes were not returned after laundry, one window was permanently open in her room, she spent many hours in bed, her toiletries disappeared and were being replaced by family. Her wardrobe and drawers are always in a mess. Clothes were not folded and her underclothes were being thrown out when soiled. Since November 2018 we have replaced 20+ pairs of knickers.
Very happy with the home, always friendly and given the best of service. This is every day. They have high standards that are always carried out with a smile.
My wife has been in Ambassador House for a good 7 years. The service is good, caring and kind.
We as a family, are really happy with the care that our mother has received at Ambassador House. The care is person-centred and meets all her needs. The staff are very caring and helpful and appear to enjoy spending time with the people they support, nice feel as it feels like a family home.
Looking after Mum very well.
I'm very happy with the care my mum receives here. No problems whatsoever.
My Mother has been a resident of the care home for 18 months. During this period there was a high staff turnover at one stage which did leave the family feeling, somewhat, apprehensive. However, things have settled and the care being delivered to my Mother has been tailored to her changing ability and needs. Currently, the staff provide a care of which we are happy with.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 December 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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