Ambassador House

31 Lansdowne Road, Luton LU3 1EE
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9.5 36 Reviews
  • Ambassador House, Luton
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1200
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • RESPITE Self-Funded Residential Care: £1100 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1200

(These prices are only a guideline, please contact Ambassador Care Home for further information for exact price for your requirements)

These prices are only a guideline, please contact Ambassador House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • BC&G Care Homes Limited

Person in charge

  • Erica Tucker (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (4)

Visiting

  • Visitors are welcome at all times

Parking

  • Front parking

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Ambassador House Reviews (36)

Total of 36, showing 21-36
9.5

Ambassador House has a Review Score of 9.5 (9.500) out of 10, based on 11 reviews in the last 2 years. Over all time Ambassador House has 36 reviews.

Overall Experience

  • 20
  • 14
  • 2
  • 0
  • 0

Date Published

36
3
6
11
25

Review from Tracy L (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came here for 2 weeks from hospital for a short stay. I can't fault it, he loved it and didn't want to leave. Staff are lovely.

Reply from Erica Tucker, Manager at Ambassador House

Dear Tracy, it was a pleasure to look after your dad during his short stay. I am happy that he enjoyed his stay we will continue to do our best for people who use our service.

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Review from Jackie N (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been pleased with the care my mum has received but it is difficult to fully comment and assess as she was admitted during the lockdown and I have had only 2 visits inside, however, the staff seem very caring and my mum says they are kind and the food is good.

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Review from Maggie C (Wife of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Ambassador House very unwell with dementia. He was aggressive and hard to keep calm. The staff did an amazing job keeping him calm and finding ways to let him be himself but not disrupt everyone. We could visit whenever we wanted and were always made welcome. I can't thank the staff
enough for the care they have given over lockdown. They have saved my life.

Reply from Erica Tucker, Manager at Ambassador House

Thank you for the review and your kind words. We will continue to do our best for residents and continue to provide quality care.

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Review from Peter T (Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was excellent. Staff very helpful.
Thank you to all staff for your help and assistance. I enjoyed my stay.

Reply from Erica Tucker, Manager at Ambassador House

Dear Sir
Thank you for your review and for using our service. we will continue to work together to provide high standard of care and to ensure people`s needs are met appropriately.
Regards.

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Review from Martha N (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided in the Ambassador for 5 months. We have had no complaints, he was happy there and regarded it very much as his home. The staff were always welcoming whenever I visit. My visits were always unannounced and I have never seen anything there to raise my concern.

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Review from L M (Daughter-in-law of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday I visited Ambassador House we were welcomed, very relaxed, friendly, good-natured staff. Very caring and cheerful. Residents were finishing lunch at their leisure and the food looked excellent. We feel that my mother-in-law is very well looked after, clean and tidy, hair clean and cut. The
manager has an excellent attitude, kind and concerned for the client health.

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Review from Reis M (Son of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service has been very good in all respects.

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Review from H G (Wife of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care received by my husband and find the staff very friendly and helpful. They are always very happy and friendly. I would certainly place him here again.

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Review from A K (Friend of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit on a weekly basis, sometimes more often. The place is always clean and always someone stays with the residents in the lounge. There is always music on loud. My friend is deaf so it's a good idea to have it on loud. She is often sitting doing her knitting. The drugs are given regularly at certain
times by a senior carer. Sometimes the confused people create problems but there is always someone to take care of them.

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Review from M B (Son of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When Mum first went to the home in June 2018 there were a few issues. First, her clothes were not returned after laundry, one window was permanently open in her room, she spent many hours in bed, her toiletries disappeared and were being replaced by family. Her wardrobe and drawers are always in a mess.
Clothes were not folded and her underclothes were being thrown out when soiled. Since November 2018 we have replaced 20+ pairs of knickers.

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Review from Michael D (Friend of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home, always friendly and given the best of service. This is every day. They have high standards that are always carried out with a smile.

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Review from Hrekson W (Husband of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Ambassador House for a good 7 years. The service is good, caring and kind.

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Review from Angela B (Daughter-in-law of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, are really happy with the care that our mother has received at Ambassador House. The care is person-centred and meets all her needs. The staff are very caring and helpful and appear to enjoy spending time with the people they support, nice feel as it feels like a family home.

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Review from Brian V (Son of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after Mum very well.

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Review from Simon H (Son of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the care my mum receives here. No problems whatsoever.

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Review from K R (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident of the care home for 18 months. During this period there was a high staff turnover at one stage which did leave the family feeling, somewhat, apprehensive. However, things have settled and the care being delivered to my Mother has been tailored to her changing ability and
needs. Currently, the staff provide a care of which we are happy with.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Ambassador House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Ambassador House is calculated as follows: ( (72 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ambassador House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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