Ambassador House

My mother has been in the same home for 3years now and is really happy with all her new friends, both residents and staff. She is comfortable, safe and at home here. The staff are very friendly, happy and smiley, providing a relaxing and welcoming environment. As my mum's condition changes, the staff provide for her accordingly. Always giving her dignity. I can't thank the staff enough for such a fantastic job that they are doing. Thank you!

Mum is treated very well, and even though she has dementia, due to the great care she gets from the care team here, she recognises them all and shows her love to them. Always kept fully informed of any incidents or illness. Have used other local care homes for periods of respite previously and they did not even come close to showing the care provided at Ambassador House. Thank you for giving me peace of mind knowing mum is so well cared for.

Cannot think of a better place for Mum to be residing. The staff/carers are very professional and I know she is in good hands. This gives us, as a family, great peace of mind.

My dad came here for 2 weeks from hospital for a short stay. I can't fault it, he loved it and didn't want to leave. Staff are lovely.

I have been pleased with the care my mum has received but it is difficult to fully comment and assess as she was admitted during the lockdown and I have had only 2 visits inside, however, the staff seem very caring and my mum says they are kind and the food is good.

My husband went to Ambassador House very unwell with dementia. He was aggressive and hard to keep calm. The staff did an amazing job keeping him calm and finding ways to let him be himself but not disrupt everyone. We could visit whenever we wanted and were always made welcome. I can't thank the staff enough for the care they have given over lockdown. They have saved my life.

Thank you to all staff for your help and assistance. I enjoyed my stay.

My father resided in the Ambassador for 5 months. We have had no complaints, he was happy there and regarded it very much as his home. The staff were always welcoming whenever I visit. My visits were always unannounced and I have never seen anything there to raise my concern.

Yesterday I visited Ambassador House we were welcomed, very relaxed, friendly, good-natured staff. Very caring and cheerful. Residents were finishing lunch at their leisure and the food looked excellent. We feel that my mother-in-law is very well looked after, clean and tidy, hair clean and cut. The manager has an excellent attitude, kind and concerned for the client health.

Service has been very good in all respects.

I have been very satisfied with the care received by my husband and find the staff very friendly and helpful. They are always very happy and friendly. I would certainly place him here again.

I visit on a weekly basis, sometimes more often. The place is always clean and always someone stays with the residents in the lounge. There is always music on loud. My friend is deaf so it's a good idea to have it on loud. She is often sitting doing her knitting. The drugs are given regularly at certain times by a senior carer. Sometimes the confused people create problems but there is always someone to take care of them.

When Mum first went to the home in June 2018 there were a few issues. First, her clothes were not returned after laundry, one window was permanently open in her room, she spent many hours in bed, her toiletries disappeared and were being replaced by family. Her wardrobe and drawers are always in a mess. Clothes were not folded and her underclothes were being thrown out when soiled. Since November 2018 we have replaced 20+ pairs of knickers.

Very happy with the home, always friendly and given the best of service. This is every day. They have high standards that are always carried out with a smile.

My wife has been in Ambassador House for a good 7 years. The service is good, caring and kind.

We as a family, are really happy with the care that our mother has received at Ambassador House. The care is person-centred and meets all her needs. The staff are very caring and helpful and appear to enjoy spending time with the people they support, nice feel as it feels like a family home.

Looking after Mum very well.

I'm very happy with the care my mum receives here. No problems whatsoever.

My Mother has been a resident of the care home for 18 months. During this period there was a high staff turnover at one stage which did leave the family feeling, somewhat, apprehensive. However, things have settled and the care being delivered to my Mother has been tailored to her changing ability and needs. Currently, the staff provide a care of which we are happy with.