Ambassador House
31 Lansdowne Road, Luton, Bedfordshire LU3 1EE
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Care Provided by Ambassador House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Wheelchair Access
- Gardens
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,300 - £1,350
- Self-Funded Residential Dementia Care: £1,391 - £1,391
- RESPITE Self-Funded Residential Care: £1,300 - £1,350
- RESPITE Self-Funded Residential Dementia Care: £1,391 - £1,391
(These prices are only a guideline, please contact Ambassador Care Home for further information for exact price for your requirements)
Funding Types Accepted
- Self-Funding (Private)
-
Local Authority with Top-up - Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- BC&G Care Homes Limited
- Private Owned
Person in charge
- Erica Tucker (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Visitors are welcome at all times
Parking
- Front parking
Ambassador House Reviews (39)
Ambassador House has a Review Score of 9.4 (9.419) out of 10, based on 10 reviews in the last 2 years.
Over all time Ambassador House has 39 reviews.
Overall, it's a place that gives real peace of mind, and I'm genuinely grateful for the care they provide.
Thank you so much for your review. We're privileged to care for your family member and grateful for the trust you've placed in us. Our team is dedicated to providing not just high-level care, but also a warm and respectful environment where residents feel valued. It's wonderful to hear that you've...
As a support worker I knew a little of what to expect going into a care home for a stay. I was made to feel welcome straight away. The staff and residents are lovely, the food was varied and yummy. The staff take time to listen to residents whether their worries are real or imaginary. As I had been poorly for around 18 months I hadn't been able to untangle and was my hair. One of the young staff took the time to wash and style my hair in intricate styles several times during my stay helping me feel human again.
Thank you so much for your kind words. We're delighted you felt welcomed and supported during your stay. It means a lot to hear how our team made a difference-. We'll be sure to share your lovely feedback with the staff. Wishing you all the very best.
Thank you for caring for my mother, I am confident that she is in the right place for now. I am grateful for your staff's care and kindness.
Thank you for your kind review, our aim is to ensure that mum is safe, well look after with all her needs met accordingly.
They have ensured she's still eating, drinking and clean and turned regularly.
Myself and our family are very happy with her care.
Thank you so much for your kind comments, it is a privilege caring for your mother and the team will continues to ensure she is comfortable as much as possible.
I can't say enough wonderful things about Ambassador House. From the moment you walk in the door, you feel welcomed. The staff go above and beyond every single day. Mum couldn't be happier. She loves the staff, as do our family. I would give 10 stars. (June is special!).
Thank you very much of you the lovely feedback, we will continue to do our best.
I have enjoyed staying at Ambassador House for the last few weeks. Having little knowledge of car homes previously I was pleasantly surprised with my room, the food is very much to my taste and enjoyable with choices. The staff are kind, helpful and cheerful.
Thank you for your feedback, our aim is is make your stay a enjoyable one.
Dad is always safe & well looked after. All the staff care for the residents, which I see on all visits. I am always kept up to date with Dads care & needs. Thank you for looking after Dad so well. I am forever grateful.
Thank you for your review, our aim is to continue to provide high standard of care.
The most impressive aspect of my stay is the warmth of the staff, they are attentive, kind and courteous. They do a lot to accommodate my eating habits. I've never been treated so well, I'm grateful. In the future should I require higher levels of care, no doubt Ambassador House would be my first choice, provided the management is still there. Thank you.
Thank you for the feedback, our door is always open and welcoming with love, care and passion. It was a pleasure having you in our care and happy we were able to make you feel at home.
I lived on my own and I was placed at the Ambassador House by the hospital. I was against it but I have been proved wrong. The care home provides me with security and facilities that I need. The care is excellent.
Thank you for the feedback, our aim is to continue to improve and provide quality care.
I am more than happy with Mum staying in the care home. I have no concerns with her care or safety. The staff are all very professional and helpful. Keep up the good work.
Thank you for your review, we aim to continue to improve people's lives and provide care according to individual needs.
Ambassador House is welcoming, warm and friendly. They are very supportive of the residents and their families. It's a difficult decision to have to put your relative into a care situation, but Ambassador House staff made the transition easier and reassured us every step of the way.
Thank you for the review; our aim is to continue to improve and provide a high standard of care to people.
The care for my mum has been excellent. There is a dedicated manager for the care home. I have seen real dedication and enthusiasm from the senior team and carers. I’m very thankful for the care my mother has received and I pray the care team will continue to impart the care witnessed.
Thank you for the review. I will continue to work with my team to provide and maintain excellent care and keep our residents happy, comfortable and safe.
I never thought I would be living in a home but circumstances changed my life when I went into hospital then I was discharged to Ambassador House Care Home where I have been living for a while now. I am well looked after, all my care needs are met and the food is good, there is always something to eat and drink. The management team and staff are very well trained to do their jobs. I am comfortable and well looked after here, most appreciated.
Thank you for the review, our aim is to continue to provide a high standard of care that suits people`s needs and for all to feel at home.
Friendly staff, especially the deputy manager. Always goes over and beyond, nothing is too much trouble.
Our friend is always clean and well-dressed, he seems happy here. Facilities are clean and well-maintained.
Thank you for your review, we will continue to improve to ensure that people receive a high standard of care.
The staff are very friendly and helpful. My mum has a lovely room which is very cosy and kept very clean. On the cost, I think everyone would like it cheaper but personally I cannot fault the home.
The staff have treated my mum and stepdad with consideration, professionalism and kindness. We didn't realise that Mum and Stepdad would spend their last days in the home, but they couldn't have been anywhere better. They felt safe, cared for and supported. As a family, heartfelt thanks to all the team for helping us to let go and allowing them to do a great job.
Thank you for the review; we aim to continue to provide a high standard of care.
The care and attention provided was to a high standard. Special thanks to a group of staff members, not forgetting the cook and all other staff. I want to say, thank you.
The team at Ambassador House are dedicated to high standards of care and will continue to support people according to their needs. Thank you for the feedback.
Ambassador House have been both kind and professional in their approach to caring for both my husband's mum and her husband. You can see they try to make the best of any situation. It is such a difficult time for myself and my husband as we deal with the care of two people but they have helped us to do the best for them. Thanks to all the team.
Firstly, our mother went into Ambassador House 2016, during that time to May 2022, her stay there has always been delightful, tended well by care staff and management. Particularly, however, in the last years of her life under the fantastic management of the manager and her brilliant staff (too many to name individually), to whom we are indebted, managed her. Our mother had a great life and nothing was too much for them in terms of giving her good care. They all looked after our mother individually with love, affection, care and dignity, absolute 'excellence'. All the staff handled and coped with many challenges, uncertainty and changes during the covid-19 pandemic in keeping not only all residents safe and covid free but themselves too. Words cannot describe the service they have facilitated throughout and I personally would have unequivocally no hesitation in recommending Ambassador House to other families or friends. On behalf of my family, I would like to take this opportunity to thank each member of staff at Ambassador House who tended our mother and we will always hold them dear in our hearts. We wish Ambassador House Team continued success, best wishes now and for the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 December 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Ambassador House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ambassador House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Ambassador House
What types of Care is Ambassador House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ambassador House have?
There are 23 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Ambassador House?
Wheelchair Access, Gardens, Residents Internet Access are some of the Facilities & Services.
How far is Ambassador House to the centre of Luton?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ambassador House to verify any information. View our terms and conditions. Ambassador House has a Basic Service - more info.