Search...

Milliner House Care Home

23/29 Marsh Road, Luton, Bedfordshire LU3 2QF
HC-One Logo
Jobs
Milliner House Care Home logo
Milliner House Care Home, Luton
Milliner House Care Home, Luton
Milliner House Care Home, Luton

Located within an attractive residential area on the outskirts of Luton, Milliner House Care Home delivers person-centred residential and residential dementia care to older people.

This purpose-built, recently refurbished home has been designed to offer residents a true home from home; a place where they instantly feel welcomed and relaxed, and where loved ones have the peace of mind that everything is taken care of.

With a choice of sitting...  

Care Provided by Milliner House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,065From £1,172
Residential Dementia CareFrom £1,278From £1,406

Contact Milliner House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Oana Pocovnicu (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (40)

Parking

  • Parking available onsite

Milliner House Care Home Reviews (79)

Submit a Review
9.6

Milliner House Care Home has a Review Score of 9.6 (9.561) out of 10, based on 9 reviews in the last 2 years. Over all time Milliner House Care Home has 79 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Milliner House Care Home
Loading...
Showing 79 reviews matching selected criteria
Review from Janet M (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card
Overall Experience

My mother has been a lot happier since she came to Milliners House Care home. All the family have noticed an improvement in her wellbeing. The management and staff have been very helpful with all her needs, very friendly and made her welcome. She has a nice room and the house was a nice, friendly atmosphere. The meals are good quality and all the amenities that are in place should give my mother a happy future. Thanks to all staff for their help.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Gillian D (Wife of Resident) published on 25 March 2019 Submitted via Postal Card
Overall Experience

My husband was a resident in Milliner House for 4 1/2 years. During that time his dementia went through many stages until, sadly, he died on 26th February. During his time there, he has been treated with absolute kindness and care. Staff adapted to his deteriorating condition and always treated him with respect and affection. They were kind and encouraging to me as a sometimes distraught wife. Thanks and praise are due to all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maria D (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card
Overall Experience

Our mum was a resident at Milliner House for 2 weeks. We cannot thank everyone enough involved in the care and compassion that was given to her. The care was outstanding and the staff are absolutely amazing. Thank you from the bottom of our heart.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon W (Son of Resident) published on 9 January 2019 Submitted via Postal Card
Overall Experience

Mum is very happy and thriving in the home. I feel confident that she is being cared for in a safe, happy and well run environment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane M (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card
Overall Experience

I have found the whole event of Mum having ot give up on her independence extremely hard to cope with persoanlly. Thankfyully the Manager and the staff looking after Mum have given me the ability to let go and accept the full time care that my mother needs, is good neough to give me confidence.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqueline M (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card
Overall Experience

Excellent care, very impressed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann G (Wife of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience

I have been so relieved to find a suitable care home for my husband and feel he is safe and settled. There have been a couple of emergencies which have been dealt with very professionally and I too have felt well supported. I cannot thank the manager and her team enough. I have noted all categories good but they veer towards excellence.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janette M (Daughter of Resident) published on 7 September 2018 Submitted via Postal Card
Overall Experience

I have found the staff and management helpful in ensuring mum settled in. All the staff are caring and professional and I am happy with the care mum is receiving.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hazel W (Mother of Resident) published on 16 August 2018 Submitted via Postal Card
Overall Experience

When I visit the home it is always clean and bright. The staff are cheerful and attentive to the residents. The manager's door is always open. A lot of work goes into organising open days etc.

It amazes me that the staff who work so hard still have time for a welcoming greeting to visitors.

My son isn't keen on the food, which is probably aimed at residents who have difficulty eating.

All in all, a very well-run care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne N (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card
Overall Experience

Mum has been at Milliner House for just over a year now. At first, she was very unsettled but to be expected given that she was very confused. All staff are very caring attentive and approachable. Mum seems happy when I visit and it’s also nice to be able to take her to her own room at any time. There’s always someone to talk to if I have any issues which usually get dealt with promptly. It’s not only the carers who are approachable all other staff are too Manager, Admin, Housekeeping and Maintenance who are always happy to help in any way they can.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card
Overall Experience

Visit mum every couple of months for a few days as I live in Sheffield. She is looking much better at the moment in herself and reasonably communicative. Her wellbeing seems to be carefully monitored with regards to eating/drinking/weight and general health. Is clean and seems well cared for - staffing levels seem better than previously. Management very helpful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Brian L M (Husband of Resident) published on 6 July 2018 Submitted via Postal Card
Overall Experience

Requests or problems are responded to readily by staff/management.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila C (Wife of Resident) published on 3 July 2018 Submitted via Postal Card
Overall Experience

Very friendly home, very clean. The carers are very good. No bad smells in the home, excellent for my husband.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 22 June 2018 Submitted via Postal Card
Overall Experience

Mum seems to like it here. She feels safe and has started to go out on trips. She relates well to staff. Only negative is she's not keen on food.

Reply from Clare Sheehan, Careline Advisor at Milliner House Care Home

Thank you for your kind comments overall regarding the Home. Milliner House offers a varied and flexible menu and always aim to meet everyone’s preferences and wishes at meal times and will continue to work closely with our residents to offer something to their taste. We would be happy to discuss any concerns that you have next time you visit the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline B (Cousin of Resident) published on 23 April 2018 Submitted via Postal Card
Overall Experience

I'm not able to visit often but I know there is always someone to speak to at the end of the phone.

The home is in excellent condition. Rooms are excellent. Everyone is kind and caring. When I do visit there are no unpleasant odours around the home which is pleasing when I walk through the door.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris B (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card
Overall Experience

My experience is based on mother's care. I am 100% happy with the care my mum is receiving. The staff and management are always approachable and helpful, more importantly, my mother is in the best condition I have seen in a while.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T S (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card
Overall Experience

Friendly staff and atmosphere within a caring environment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Wife of Resident) published on 21 December 2017 Submitted via Postal Card
Overall Experience
Although the building and decoration are a bit shabby, windows are draughty, the home seems quite homely and cosy. Refurbs taking place now.
The staff and manager are very friendly and caring. My husband settled in very quickly and seems happy. He enjoys the outings once a month.

The staff recognised his physical and mental needs well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandeep S (Son of Resident) published on 20 September 2017 Submitted via Postal Card
Overall Experience

My Dad was transferred to Milliner House on discharge from hospital after undergoing surgery. He was weak, frail and had very poor/no mobility. Staff and management at Milliner House took him on board at short notice. They gave him full support in getting his mobility back and paid great attention to his dietary requirements due to being diabetic and vegetarian. My family and I have gratitude and praise for all staff at Milliner House. Thank you once again. We couldn't have chosen a nicer care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from L H (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card
Overall Experience

All staff extremely kind, smiling and nothing is too much trouble.

Staff always check that everyone is OK. Mum is very pleased to be here. Mum is getting lots of help and love.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 September 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (12) & Events (0)

News
  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

  • 18 Nov 2024

    HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...

Upcoming Events

There are no upcoming events for Milliner House Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Milliner House Care Home.

Meet the Team (1)

Oana Pocovnicu
Oana PocovnicuJob Title:Home Manager
Introducing Oana Pocovnicu, Home Manager at Milliner House, Luton:
“For me, kind care is the willingness to put the needs, feelings, and preferences of others first. As well as this is using a person-centred approach and upholding dignity and respect.”
As a Health Care Professional, Oana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.
She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One since 2016, Oana closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Oana remarked:
“My favourite thing about being a Home Manager is being able to make a difference to our Resident's quality of life. Seeing them so happy brings me great pride and happiness.”
Oana has also achieved much outside of work, with her proudest achievements being the progression she has made throughout her career. Oana started as a Kitchen Assistant and has worked her way into the Home Manager role.
Outside of work, Oana enjoys spending time with friends and having BBQs on lovely sunny days.

If you would like to find out more about Milliner House, Oana would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milliner House Care Home to verify any information. View our terms and conditions. Milliner House Care Home has an Enhanced Service -more info.