






Located within an attractive residential area on the outskirts of Luton, Milliner House Care Home delivers person-centred residential and residential dementia care to older people.
This purpose-built, recently refurbished home has been designed to offer residents a true home from home; a place where they instantly feel welcomed and relaxed, and where loved ones have the peace of mind that everything is taken care of.
With a choice of sitting...
Care Provided by Milliner House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Milliner House Care Home for full pricing details and T&Cs.
Contact Milliner House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Oana Pocovnicu (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (40)
Parking
- Parking available onsite
Milliner House Care Home Reviews (79)
Milliner House Care Home has a Review Score of 9.6 (9.561) out of 10, based on 9 reviews in the last 2 years.
Over all time Milliner House Care Home has 79 reviews.
My mother has been a lot happier since she came to Milliners House Care home. All the family have noticed an improvement in her wellbeing. The management and staff have been very helpful with all her needs, very friendly and made her welcome. She has a nice room and the house was a nice, friendly atmosphere. The meals are good quality and all the amenities that are in place should give my mother a happy future. Thanks to all staff for their help.
My husband was a resident in Milliner House for 4 1/2 years. During that time his dementia went through many stages until, sadly, he died on 26th February. During his time there, he has been treated with absolute kindness and care. Staff adapted to his deteriorating condition and always treated him with respect and affection. They were kind and encouraging to me as a sometimes distraught wife. Thanks and praise are due to all.
Our mum was a resident at Milliner House for 2 weeks. We cannot thank everyone enough involved in the care and compassion that was given to her. The care was outstanding and the staff are absolutely amazing. Thank you from the bottom of our heart.
Mum is very happy and thriving in the home. I feel confident that she is being cared for in a safe, happy and well run environment.
I have found the whole event of Mum having ot give up on her independence extremely hard to cope with persoanlly. Thankfyully the Manager and the staff looking after Mum have given me the ability to let go and accept the full time care that my mother needs, is good neough to give me confidence.
Excellent care, very impressed.
I have been so relieved to find a suitable care home for my husband and feel he is safe and settled. There have been a couple of emergencies which have been dealt with very professionally and I too have felt well supported. I cannot thank the manager and her team enough. I have noted all categories good but they veer towards excellence.
I have found the staff and management helpful in ensuring mum settled in. All the staff are caring and professional and I am happy with the care mum is receiving.
When I visit the home it is always clean and bright. The staff are cheerful and attentive to the residents. The manager's door is always open. A lot of work goes into organising open days etc.
It amazes me that the staff who work so hard still have time for a welcoming greeting to visitors.
My son isn't keen on the food, which is probably aimed at residents who have difficulty eating.
All in all, a very well-run care home.
Mum has been at Milliner House for just over a year now. At first, she was very unsettled but to be expected given that she was very confused. All staff are very caring attentive and approachable. Mum seems happy when I visit and it’s also nice to be able to take her to her own room at any time. There’s always someone to talk to if I have any issues which usually get dealt with promptly. It’s not only the carers who are approachable all other staff are too Manager, Admin, Housekeeping and Maintenance who are always happy to help in any way they can.
Visit mum every couple of months for a few days as I live in Sheffield. She is looking much better at the moment in herself and reasonably communicative. Her wellbeing seems to be carefully monitored with regards to eating/drinking/weight and general health. Is clean and seems well cared for - staffing levels seem better than previously. Management very helpful.
Requests or problems are responded to readily by staff/management.
Very friendly home, very clean. The carers are very good. No bad smells in the home, excellent for my husband.
Mum seems to like it here. She feels safe and has started to go out on trips. She relates well to staff. Only negative is she's not keen on food.
Thank you for your kind comments overall regarding the Home. Milliner House offers a varied and flexible menu and always aim to meet everyone’s preferences and wishes at meal times and will continue to work closely with our residents to offer something to their taste. We would be happy to discuss any concerns that you have next time you visit the home.
I'm not able to visit often but I know there is always someone to speak to at the end of the phone.
The home is in excellent condition. Rooms are excellent. Everyone is kind and caring. When I do visit there are no unpleasant odours around the home which is pleasing when I walk through the door.
My experience is based on mother's care. I am 100% happy with the care my mum is receiving. The staff and management are always approachable and helpful, more importantly, my mother is in the best condition I have seen in a while.
Friendly staff and atmosphere within a caring environment.
The staff and manager are very friendly and caring. My husband settled in very quickly and seems happy. He enjoys the outings once a month.
The staff recognised his physical and mental needs well.
My Dad was transferred to Milliner House on discharge from hospital after undergoing surgery. He was weak, frail and had very poor/no mobility. Staff and management at Milliner House took him on board at short notice. They gave him full support in getting his mobility back and paid great attention to his dietary requirements due to being diabetic and vegetarian. My family and I have gratitude and praise for all staff at Milliner House. Thank you once again. We couldn't have chosen a nicer care home.
All staff extremely kind, smiling and nothing is too much trouble.
Staff always check that everyone is OK. Mum is very pleased to be here. Mum is getting lots of help and love.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for Milliner House Care Home.
Accreditations
There are no accreditations posted yet for Milliner House Care Home.
Meet the Team (1)

“For me, kind care is the willingness to put the needs, feelings, and preferences of others first. As well as this is using a person-centred approach and upholding dignity and respect.”
As a Health Care Professional, Oana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.
She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One since 2016, Oana closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Oana remarked:
“My favourite thing about being a Home Manager is being able to make a difference to our Resident's quality of life. Seeing them so happy brings me great pride and happiness.”
Oana has also achieved much outside of work, with her proudest achievements being the progression she has made throughout her career. Oana started as a Kitchen Assistant and has worked her way into the Home Manager role.
Outside of work, Oana enjoys spending time with friends and having BBQs on lovely sunny days.
If you would like to find out more about Milliner House, Oana would be delighted to have an informal discussion with you to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milliner House Care Home to verify any information. View our terms and conditions. Milliner House Care Home has an Enhanced Service -more info.