Milliner House Care Home

23/29 Marsh Road, Luton LU3 2QF
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9.7 78 Reviews
  • Milliner House Care Home, Luton
Located within an attractive residential area on the outskirts of Luton, Milliner House Care Home delivers person-centred residential and residential dementia care to older people.

This purpose-built, recently refurbished home has been designed to offer residents a true home from home; a place where they instantly feel welcomed and relaxed, and where loved ones have the peace of mind that everything is taken care of.

With a choice of sitting rooms, cosy bedrooms, a cinema room, and a hairdressing salon, there are plenty of spaces to socialise with friends and family as well as embrace the quieter moments. The dining areas are the perfect spot to enjoy meals prepared by the creative catering team, and in the warmer months residents love to take their meals alfresco.

The whole team at Milliner House are on hand to offer all the support residents and their loved ones need. With a focus on personalised care, they spend time getting to know each person, ensuring they can offer a lifestyle that empowers them to enjoy life at the home in a way that suits them. Whether it be taking part in activities, enjoying the slower pace of life or getting out and about in the local community, the team strive to ensure that life at Milliner House is enjoyable for every person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000

These prices are only a guideline, please contact Milliner House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Oana Pocovnicu (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (40)

Milliner House Care Home Reviews (78)

9.7

Milliner House Care Home has a Review Score of 9.7 (9.659) out of 10, based on 9 reviews in the last 2 years.
Over all time Milliner House Care Home has 78 reviews.

Overall Experience
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Date Published
  • 78
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Reviewer Connection to Milliner House Care Home
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Total of 78, showing 61-78
Review from Steven W (Son of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Milliner House very clean and aware of my mum's needs and do everything they can to accommodate her. The house is bright and open which suits mum. She likes being here and is well looked after by the kind and caring staff and management who take the time and trouble to keep me informed of any
issues she may have, therefore I give Milliner House top marks. Thank you very much.
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Review from Lyn W (Daughter of Resident) published on 1 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved in 8 days ago. Very happy with everything: Accommodation, staff etc.
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Review from Edwin H (Son of Resident) published on 19 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't get to visit Milliner House very often. When I have done I have been very impressed by what I have seen. The public and private areas are clean, the staff are caring and attentive and appear to have a good understanding of my mother's care requirements.


I would say Milliner House is the best

of the several care homes I have visited.
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Review from Jackie B (Daughter-in-law of Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the manager and staff are very friendly and helpful, nothing is too much trouble. They answer any questions we have. She enjoys the food. Mum is always looking clean and tidy and she gets her hair done every Tuesday. The manager seems to go one step further to make sure everything and everyone
is okay. They also make a lovely cup of Tea.
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Review from Alan B (Son of Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and helpful. Home kept to high standards of cleanliness, very good food. Manager of home goes beyond expectations.
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Review from Karen N (Granddaughter of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very friendly warm staff. Professional and helpful.
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Review from Lesley B (Daughter of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have visited various care homes and this one is by far the best. The staff are very caring, sympathetic and understanding. The bedrooms and rest rooms are kept clean and tidy. I am assured that my mother is getting the very best of care.
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Review from J H-V (Husband of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very clean and well staffed place. Caring staff with good facilities.
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Review from Neil W (Son of Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is super it gives my mum all the care and help she needs.
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Review from Richard L (Brother of Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the level of care and my sister's room. She looks extremely healthy and I thank Milliner House for everything they are doing for my dear sister.
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Review from D B (Son of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient staff and management in place, care is excellent, highly recommended.
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Review from D J (Niece of Resident) published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited 15th Jan to see my aunt. She is comfortable. The staff are very attentive and professional. They discussed the care plan and her health. They we very reassuring to me which was very comforting.
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Review from Sandra W (Daughter of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting my mother over Christmas and New year I lost my gold bracelet. It was found by a member of staff at the home and returned to me the next day. As the bracelet has great sentimental value I would like to thank the staff for their honesty.
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Review from S G (Daughter of Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum took quite a long time to settle, but staff have been patient and caring in helping her to adjust to her new surroundings. Mum's weight dropped a little, but this was quickly picked up by staff, who weigh her regularly and monitor her food intake carefully.
Mum has recently begun to join in with
activity sessions which is a great breakthrough on behalf of the staff.
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Review from D G (Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I when visiting our friend always find this home clean and tidy. No unpleasant smells and she is very well cared for. We would recommend the home to anyone needing care.
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Review from Michele J (Daughter of Resident) published on 14 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is weighed regularly and when mum was found to have lost some weight staff informed me straight away and told me of their plans to support mum in recovering the lost weight. This was important to us as a family because mum is of a slight build and we are thankful for the prompt action and
care of the staff.
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Review from Yvonne H (Daughter of Resident) published on 9 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always put the residents care and wellbeing first. Excellent in keeping in touch with regards to my mums care. e.g Resident of the day.
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Review from Stafford C (Resident) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was taken for a drink and thoroughly enjoyed it. It made a special occasion to my 74th Birthday.
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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Milliner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Milliner House Care Home is calculated as follows: ( (84 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Milliner House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Oana

Oana Pocovnicu

Job Title: Home Manager

Introducing Oana Pocovnicu, Home Manager at Milliner House, Luton:
“For me, kind care is the willingness to put the needs, feelings, and preferences of others first. As well as this is using a person-centred approach and upholding dignity and respect.”
As a Health Care Professional, Oana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.
She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One since 2016, Oana closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Oana remarked:
“My favourite thing about being a Home Manager is being able to make a difference to our Resident's quality of life. Seeing them so happy brings me great pride and happiness.”
Oana has also achieved much outside of work, with her proudest achievements being the progression she has made throughout her career. Oana started as a Kitchen Assistant and has worked her way into the Home Manager role.
Outside of work, Oana enjoys spending time with friends and having BBQs on lovely sunny days.
If you would like to find out more about Milliner House, Oana would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milliner House Care Home to verify any information. View our terms and conditions. Milliner House Care Home has an Enhanced Service - more info.