Milliner House Care Home

Mum spent the last 4 months of her life at Milliner House. Despite the huge challenges, she gave them, the manager and her team showed nothing but kindness, respect and understanding to both Mum and me.

Very happy with care home. The staff are very friendly.

I have found the staff very helpful and accomodating. Do feel that sometimes liaison between staff is not always happening: not having a choice of homes it is difficult to compare, but fr my mum's needs, they have been so good.

Informative and helpful. Mum kept lovely and clean as is her room.

Excellent information and discussion.

Due to COVID, I've not seen his room, but everywhere we have seen has been very clean and tidy.

Staff understand individual requirements and act on them appropriately.

I would not hesitate in recommending Milliner House. The care dignity and kindness they showed to my Dad and my family at the end of his life was like nothing I have ever seen before and will never forget.

He likes the garden and trees. Finds carers friendly and helpful. They encourage him to join in and engage in activities.

It should be noted that the care issues were handled well by the home and training issues for the staff have been rectified.

Thank you Milliner House care team!

When my husband first entered Milliner, he was relatively young (65) and as a family, it was difficult to come to terms with the fact that he would end his days in a care home. When management changed, we thought we were facing yet another phase of challenges, but we couldn't have been more wrong. The manager listened and has supported us through our very difficult journey. The staff have been helpful and always pleasant. My husband was allocated a key care worker who understood his complex needs and who he clearly trusted. We are extremely grateful to them all and a special thank you to the lovely lady who made us all a special Christmas dinner, our last, last year before the pandemic.

It has been a difficult time with covid and not being able to have contact with dad. The care home has been great with keeping us updated.

My wife was in Milliner House from mid-July 2018 until April 2020, suffering from mixed dementia. The home was warm, bright and cheerful and all staff encountered were always friendly, professional or caring. Sadly it all ended tragically with her death within a few days of admission to the local hospital from the Covid 19 pandemic. There is little doubt that most countries, including the UK, were ill-prepared for this. The NHS, after years of cuts, has struggled and in spite of years of talking about it, no political party has tackled social care properly. Milliner House did its best. Thank you.

Wonderful care and lovely caring staff. I can't fault the care and respect that my mum received. The manager and her team did their utmost to look after my mum until she passed away. We can't thank them enough for the love my mum received when her family weren't there for her. Thank you all.

My mother spent one week at Millner House after a lengthy transfer from her previous home. The management and senior carers were exceptional in their care and dedication in making the run-up to the move as simple as possible. They all greeted me, my father and mother on arrival and made her final week with them as comfortable as possible. First-class service from all.

A Christmas dinner was arranged for us to spend with dad. The greeting and welcoming was outstanding. The food was beautiful and the staff couldn't do enough for us and our children. It was so nice to have the children and grandad together. Thank you all.

Overall, I am happy knowing Dad is in safe hands in a clean and friendly environment. Knowing my dad, it would be nice to see activities themed to his likes including football and golf, however, I appreciate it's difficult to tailor to all individuals. Thanks for all the hard work.

Very friendly (nearly all the) staff had a few lunches here. My husband seems happy here, very clean and lovely rooms.

As a carer for my brother for a number of years, I know how difficult it can be. I am pleased with the way the staff have coped and looked after his needs. He looks much healthier now than he did at home. Whenever I visit the staff are always friendly and willing to help and answer questions.