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This purpose-built, recently refurbished home has been designed to offer residents a true home from home; a place where they instantly feel welcomed and relaxed, and where loved ones have the peace of mind that everything is taken care of.
With a choice of sitting...
Care Provided by Milliner House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Milliner House Care Home for full pricing details and T&Cs.
Contact Milliner House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Oana Pocovnicu (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (40)
Parking
- Parking available onsite
Milliner House Care Home Reviews (79)
Milliner House Care Home has a Review Score of 9.6 (9.561) out of 10, based on 9 reviews in the last 2 years.
Over all time Milliner House Care Home has 79 reviews.
Very happy with care home. The staff are very friendly.
I have found the staff very helpful and accomodating. Do feel that sometimes liaison between staff is not always happening: not having a choice of homes it is difficult to compare, but fr my mum's needs, they have been so good.
Informative and helpful. Mum kept lovely and clean as is her room.
Excellent information and discussion.
Due to COVID, I've not seen his room, but everywhere we have seen has been very clean and tidy.
Staff understand individual requirements and act on them appropriately.
I would not hesitate in recommending Milliner House. The care dignity and kindness they showed to my Dad and my family at the end of his life was like nothing I have ever seen before and will never forget.
He likes the garden and trees. Finds carers friendly and helpful. They encourage him to join in and engage in activities.
He is well cared for but there have been historical instances of poor care.
It should be noted that the care issues were handled well by the home and training issues for the staff have been rectified.
Thank you for your review. As always we do our utmost to continue to learn and develop and address any issues that may arise. We are pleased to know that you are now happy with your father's care and we encourage any feedback and input to continue to improve the service we provide.
After a poor start due to covid and health issues that took a while to resolve due to covid, working with the care team we have got my father stable and comfortable.
The home manager has been very accommodating helping our family keep in contact with my father with weekly Zoom meetings.
Overall my father is happy and content where he is and so are we.
Thank you Milliner House care team!
When my husband first entered Milliner, he was relatively young (65) and as a family, it was difficult to come to terms with the fact that he would end his days in a care home. When management changed, we thought we were facing yet another phase of challenges, but we couldn't have been more wrong. The manager listened and has supported us through our very difficult journey. The staff have been helpful and always pleasant. My husband was allocated a key care worker who understood his complex needs and who he clearly trusted. We are extremely grateful to them all and a special thank you to the lovely lady who made us all a special Christmas dinner, our last, last year before the pandemic.
It has been a difficult time with covid and not being able to have contact with dad. The care home has been great with keeping us updated.
My wife was in Milliner House from mid-July 2018 until April 2020, suffering from mixed dementia. The home was warm, bright and cheerful and all staff encountered were always friendly, professional or caring. Sadly it all ended tragically with her death within a few days of admission to the local hospital from the Covid 19 pandemic. There is little doubt that most countries, including the UK, were ill-prepared for this. The NHS, after years of cuts, has struggled and in spite of years of talking about it, no political party has tackled social care properly. Milliner House did its best. Thank you.
Wonderful care and lovely caring staff. I can't fault the care and respect that my mum received. The manager and her team did their utmost to look after my mum until she passed away. We can't thank them enough for the love my mum received when her family weren't there for her. Thank you all.
My mother spent one week at Millner House after a lengthy transfer from her previous home. The management and senior carers were exceptional in their care and dedication in making the run-up to the move as simple as possible. They all greeted me, my father and mother on arrival and made her final week with them as comfortable as possible. First-class service from all.
A Christmas dinner was arranged for us to spend with dad. The greeting and welcoming was outstanding. The food was beautiful and the staff couldn't do enough for us and our children. It was so nice to have the children and grandad together. Thank you all.
Overall, I am happy knowing Dad is in safe hands in a clean and friendly environment. Knowing my dad, it would be nice to see activities themed to his likes including football and golf, however, I appreciate it's difficult to tailor to all individuals. Thanks for all the hard work.
Very friendly (nearly all the) staff had a few lunches here. My husband seems happy here, very clean and lovely rooms.
As a carer for my brother for a number of years, I know how difficult it can be. I am pleased with the way the staff have coped and looked after his needs. He looks much healthier now than he did at home. Whenever I visit the staff are always friendly and willing to help and answer questions.
I find the care home is very approachable. Listen to my opinion and the person who stays there is looked after and always very clean, well fed and has plenty of fluids. The manager and staff always have smiles on their faces and make all the residents smile even though they might have a bad day.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for Milliner House Care Home.
Accreditations
There are no accreditations posted yet for Milliner House Care Home.
Meet the Team (1)

“For me, kind care is the willingness to put the needs, feelings, and preferences of others first. As well as this is using a person-centred approach and upholding dignity and respect.”
As a Health Care Professional, Oana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.
She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One since 2016, Oana closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Oana remarked:
“My favourite thing about being a Home Manager is being able to make a difference to our Resident's quality of life. Seeing them so happy brings me great pride and happiness.”
Oana has also achieved much outside of work, with her proudest achievements being the progression she has made throughout her career. Oana started as a Kitchen Assistant and has worked her way into the Home Manager role.
Outside of work, Oana enjoys spending time with friends and having BBQs on lovely sunny days.
If you would like to find out more about Milliner House, Oana would be delighted to have an informal discussion with you to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milliner House Care Home to verify any information. View our terms and conditions. Milliner House Care Home has an Enhanced Service -more info.