Cleeve Lodge Ltd

11 Elmhurst Road, Goring-on-Thames, Reading RG8 9BN
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9.9 60 Reviews
  • Cleeve Lodge Ltd, Reading
Cleeve Lodge is an extended Victorian house, offering two floors of accommodation for elderly residents in need of 24-hour care.

The home is situated in the picturesque and tranquil village of Goring on Thames, complete with stunning views of the Streatley Hills.

There is easy access to and from the M4 and good transport and rail links to surrounding towns. Local amenities are a short walk from the home and include shops, cafes, pubs, a library and doctor’s surgery.

The aim is to care for residents in a safe, happy, relaxed and homely environment. Cleeve Lodge provides holistic and individualised care for 22 residents over the age of 65. The home also accepts people for respite care when beds become available.

Cleeve Lodge is a close-knit team focused on providing individual care for residents. Moreover, staff treat residents with dignity, respect and recognise both individual needs and a right to privacy, choice and fulfilment. Staff aim to give relatives and friends peace of mind knowing that loved ones are safe and cared for.

The home's own cook prepares home-cooked and tasty meals on a daily basis. There is a varied menu on offer with recipes designed to meet all dietary requirements. The home takes pride in sourcing fresh produce from local suppliers.

Cleeve Lodge encourages social interaction and tries to provide residents with a varied entertainment programme. A typical week of activities includes music, exercise, crosswords, group discussions, reminiscence and a visiting poet. Elsewhere two popular entertainers regularly frequent the home, providing welcomed familiarity. The home also has a monthly visit from therapy dogs.
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Care Provided by Cleeve Lodge Ltd

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

At the care home, Cleeve Lodge are dedicated to providing the highest level of care and quality of life to our residents. Unlike many other places, fees encompass essential services such as hairdressing, podiatry, and physiotherapy at no additional cost.


Believe in making these services easily accessible to residents without burdening them with extra charges, as is unfortunately common in the industry.

These prices are only a guideline, please contact Cleeve Lodge Ltd to find out the exact price for your requirements.

Contact Cleeve Lodge Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cleeve Lodge Ltd to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Cleeve Lodge Ltd
  • Privately Owned

Person in Charge

  • Emma-Jane O'Connor (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (21)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Parking onsite

Cleeve Lodge Ltd Reviews (60)

9.9

Cleeve Lodge Ltd has a Review Score of 9.9 (9.930) out of 10, based on 25 reviews in the last 2 years.
Over all time Cleeve Lodge Ltd has 60 reviews.

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Review from L C (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cleeve Lodge is a lovely homely carehome.
The staff always make myself and my family feel very welcome when we visit including our dog!
There is always something happening, activities, coffee mornings etc.
My mum has settled well and has a lovely comfortable room.
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for your kind and thoughtful words. It really means a great deal to all of us to hear that you and your family feel so welcome when you visit - and we're always happy to welcome your dog too

We're delighted to hear that your mum has settled in well and is comfortable in her room. Creating a homely, welcoming environment with plenty going on for our residents is very important to us, so it's lovely to know that the activities and coffee mornings are being enjoyed.

Thank you again for taking the time to share your feedback - it truly means a lot to the whole Cleeve Lodge team.
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Review from K H (Friend of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My close friend has been living at Cleeve lodge for 6 months, I have visited her several times during this period, I have been made to feel welcome and offered to stay and have lunch with her which was so kind and meant so much to us as this was something we used to do together.
The staff are amazing,
the activities provided over the Christmas period were meaningful and engaging.
The family atmosphere that has been created is so fantastic I just don't want to leave!!
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for taking the time to share such a kind and thoughtful review. It truly means a great deal to us.
We are so pleased to hear that you have felt welcomed during your visits and that being able to share lunch together brought back special moments - those connections are incredibly important, and we're honoured to help make them possible.
Your lovely comments about our team, the Christmas activities, and the family atmosphere really mean a lot to us. Creating a warm, supportive home where residents and their loved ones feel comfortable and valued is at the heart of everything we do.

Thank you again for your kind words - they mean more to us than you know.
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Review from Sally M (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Cleeve Lodge for over 4 years. Mum has dementia and at times exhibits behaviour that others find challenging.
I cannot find words that fully describe the excellence of the care that Mum receives.
Kind.
Compassionate.
Person centred.
Flexible.
Supportive to me personally.
I find
the staff friendly and I am always greeted with genuine warmth (& a lovely cuppa with homemade cake if I arrive around 3!)
Mum's dementia journey hasn't been straight forward. Mum's stay has been peppered with a few fractures with long periods in plaster. Staff at Cleeve Lodge were so supportive in getting Mum out of hospital quickly so as to reduce Mum's confusion and trauma.
Communication with me is open, clear and kind.
Mum loves her food. Food is homemade and staff are flexible- if Mum wants another breakfast, that is fine.
There are plenty of social events and activities. The local community and families are encouraged to participate.
Overall- outstanding.
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for taking the time to share such a thoughtful and detailed review. We are truly humbled by your kind words and so pleased that you feel your mum continues to receive the care, understanding and compassion she deserves.
Supporting residents living with dementia - particularly when their journey is complex - is something our team approach with patience, flexibility and genuine care, and it means a great deal to know this has made a positive difference for both your mum and you.
We're especially glad you feel welcomed and supported as a family member, and that communication, food, activities and community involvement have all helped make Cleeve Lodge feel like home.
Thank you for your trust over the past four years. Your feedback means the world to our team and reinforces why they do what they do every day.
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Review from Sue F (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has been in Cleeve lodge for nearly 3 years with Advanced Dementia
To her cleeve lodge is the only home she knows
From day one she settled into Cleeve lodge
The love care support she receives is above excellent
In her world she is very happy settled and loved
As a family we can not
fault the care she receives
We totally trust the staff especially Emma in their loving care of Mum
We as a family have total peace of mind knowing that she is safe very well cared for and most of all loved
When we visit we are made very welcome and part of the cleeve lodge family
Communication with Emma is excellent with what's app messages photos etc
And they are always available to discuss anything regarding Mums care Doctor visits etc
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for your kind and heartfelt words.
We are truly honoured to care for your mum and to be the place she feels at home. Knowing that she settled from day one and feels happy, safe and loved means everything to us.
Your trust in our team - and in Emma's leadership and communication - is something we never take lightly. Keeping families closely involved, informed and reassured is incredibly important to us, and we're so pleased this gives you peace of mind.
It also means a great deal to hear that you feel welcomed and part of the Cleeve Lodge family whenever you visit. That sense of togetherness is at the heart of what we do.
Thank you again for taking the time to share your experience and for placing such confidence in our care.
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Review from Keith P (Son of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cleeve Lodge is an example of how all care homes should be. When my mother arrived there, she was quite ill and also suffering from an element of depression. Her improvement over the months has been dramatic. Whilst some of this can be accounted for by medication, a large part is clearly the way she
is treated at the Lodge. From my observations, and I have been there for many hours, the staff are attentive, considerate and patient. I have seen no signs of frustration in the staff, only kindness. This is very impressive. Beyond this, residents are encouraged to take part in a variety of activities, and my mother has been happily getting involved in things should would never have tried by herself at home. She is also encouraged to attend external events in the village, safely accompanied by a staff member or family/friend. Visitors are made very welcome at any time and I feel 'at home' there. From personal experience, I can say that lunch (the main meal of the day) is particularly good.
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Review from B M (Son of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, nice place, good food, caring. Nice gardens. Good events. Lovely village location. Know how to celebrate birthdays etc. feel safe. Decent processes.
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Review from Clare P (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in cleeve lodge since the beginning of the year, and I can't fault her care there, the staff are kind and compassionate and all do an amazing job. I'm regularly kept informed of events going on and although mum doesn't like to join in much, there is always something going on, from garden
parties to craft making. I can finally relax knowing that she is being well taken care of.
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for your kind and thoughtful review. We are delighted to hear that your mum has settled well at Cleeve Lodge and that you feel confident and reassured about the care she receives. Our team work very hard to ensure every resident is treated with kindness, compassion and respect, and it means a great deal to know this is felt by both residents and their families. We're also pleased that you feel kept informed and that there is always something available for your mum to enjoy, even at her own pace. Thank you for trusting us with her care.
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Review from Karen W (Daughter-in-law of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is quite difficult to put into words just how wonderful this place is and how outstanding the care from the staff is.
My MIL has dementia and sadly lost her husband in March and her quality of life seemed to turn to more quantity of life before we loved her to Cleeve Lodge.
Now she enjoys the things
that she always did as much as she can from all of the activities provided and trips to the village, life is a new normal for her.
She has regained her dignity and the care from staff seems as though they treat each resident as their own family member. We don't live too close but knew it was the right place for her and although we cant visit as often as we would like to, the staff keep us so involved that we also feel as loved as her.
The staff are seriously wonderful and genuinely want to be doing the job that they are doing. It seems it is a privilege to them to aid my MIL and the residents to live out their golden years and dignified and as enriched as they deserve to and should!
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for your kind and thoughtful feedback. It truly means a great deal to us to know that you feel confident and reassured about your mums care at Cleeve Lodge.
Our team work very hard to provide compassionate, person-centred care, and your comments about their kindness and dedication will be shared with themthey will be greatly appreciated. Were also pleased to hear that the variety of activities and regular communication has helped you feel informed and at ease, even if your mum prefers quieter moments.
Thank you for trusting us with your mums care. It is a privilege to support her, and were delighted that you can relax knowing she is safe, comfortable, and well cared for.
Warm regards,
The Cleeve Lodge Team
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Review from Fiona S (Regular Volunteer) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I started to volunteer at Cleeve Lodge in the summer with the intention of helping with some gardening activities which would be limited to the Spring Summer months. This was well received but gardening activities reduce in the autumn. However the experience has been so joyful and appreciated that I
am continuing some craft sessions to add to the all ready varied activity calendar on offer to the residents. I have a core group of attendees and others who come some weeks not others. The staff are very welcoming to me and enthusiastic when supporting the residents to participate. They encourage each person to take part supporting them to be as independent as possible and helping where needed. They are infinitely kind and respectful to everyone and skilled when addressing any concerns the residents have.
The atmosphere of the home is warm and welcoming, residents are relaxed and staff are ever present making sure everyone is listened to and taken care of.
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for your truly kind and thoughtful review. We are incredibly grateful for the time, care and creativity you bring to Cleeve Lodge. What began as gardening support has grown into something really special, and the craft sessions you now run are thoroughly enjoyed and valued by our residents.
It is wonderful to hear how welcomed and supported you feel by our team, and how positively you view the kindness, respect and encouragement shown to each resident. Creating a warm, inclusive and supportive environment is at the heart of everything we do, and your words mean a great deal to us all.
We are very lucky to have you as part of our extended Cleeve Lodge family. Thank you for the joy and enrichment you continue to bring to our home.
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Review from Neil A (Nephew of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very lucky to find this amazing care home for my Aunt. We have experience of other care homes and I can honestly say that Cleeve Lodge is head and shoulders above any other care home we have known. The staff have always been excellent and made every effort to accommodate my Aunt's needs,
going above and beyond the normal. All the staff make this a special place. There are plenty of meaningful activities, not just the usual time killers but really sensible things that the residence enjoy.
I cannot praise Cleeve Lodge highly enough and we really appreciate how much they have helped my Aunt to be comfortable and happy. From management downwards the staff are very professional and take a real interest in the welfare of all the residence. The property is maintained and tidy and clean at all times even when we have visited unannounced the atmosphere is always good and welcoming.
Top marks without question. Thank you Cleeve Lodge for everything you do.
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for your incredibly kind words.
It means the world to our whole team to know that your Aunt feels comfortable, happy and truly cared for here at Cleeve Lodge. We put our hearts into making this a warm, welcoming home, and feedback like this reminds us why we do what we do every day.
Our staff will be thrilled to hear your comments - they always strive to go above and beyond, and it's wonderful to know this has made such a difference to your Aunt and your family. We're also delighted that you enjoy the activities, atmosphere and the care we take in maintaining the home.
Thank you again for taking the time to share your experience and for trusting us with your Aunt's care.
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Review from Trevor P (Son of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Cleeve Lodge after quite a challenging period for her. The kindness and attention shown to her by all the staff has been exceptional. As a result, she has settled very quickly and is very happy there. The home provides a thoughful range of activities and we also appreciate the flexibility
that the home has shown to faciltate my mother continuing to participate, where possible, in activities she was involved with previously in the local community. It is worth highlighting the positivity and cheerfulness of the staff and how welcoming the home is to visitors, who can pop in freely, which means that Cleeve Lodge really does feel like a home rather than an institution. We are extremely grateful to the management and staff for all their efforts.
Reply from Sally Gill, Owner at Cleeve Lodge LtdThank you so much for your wonderful review. We are truly delighted to hear how well your mother has settled at Cleeve Lodge, especially after a challenging period.

Our team take great pride in offering kindness, reassurance and personalised care to every resident, so knowing that this has made such a positive difference means a great deal to us. We're also pleased that she has been able to continue some of her community activities - maintaining familiar routines and interests is incredibly important for wellbeing and confidence.

Your kind words about our staff, the welcoming atmosphere, and the feel of the home are sincerely appreciated. Creating a warm, cheerful and genuinely homely environment is at the heart of everything we do.

Thank you again for taking the time to share your experience. It is a privilege to care for your mother, and we are grateful for your trust in us.
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Review from L C (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Cleeve Lodge for a couple of months now. I knew straight away that this was the right care home for mum, as it felt much more personal with a true family vibe. I was impressed by the planned daily activities, varied menu and other services offered which were all included in the
cost (no hidden charges or surprises). The team at Cleeve Lodge have and continue to work closely with mum and myself to support her with her transition. The care the team provide mum is brilliant and they have had to think outside the box a little to meet some rather complex needs, they have been professional and caring through the whole process. Cleeve Lodge truly lives up to its outstanding rating and I would certainly. A big thank you to the Cleeve Lodge family :)
Reply from Sally Gill, Owner at Cleeve Lodge LtdThank you so much for your lovely review and for taking the time to share your experience. It means the world to our entire team.

We are delighted to hear that your mum has settled in well and that you felt the family atmosphere from the very beginning thats exactly what we work hard to create every day. Our team take great pride in offering a truly personal approach, especially when supporting residents with more complex needs, and were so pleased that this has made a positive difference to your mums transition.

Thank you again for your trust, your kind words, and for being part of the Cleeve Lodge family.
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Review from S J (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home have a amazing care team not only looking after dad but the family as well, there is always a smile from the staff and a kind approach to whenever family are visiting took my grandson to visit and he was so spoilt and looked after we were able to feed the guinea pigs and they found time to
sort toys for him and the residents were waving and making us feel at home always a hot drink dad is settled and is able to continue to smoke and enjoys a banter with the staff
Reply from Sally Gill, Owner at Cleeve Lodge LtdThank you from the bottom of our hearts for sharing such a beautiful review. It means so much to know that not only your dad feels settled and cared for, but that your whole family feels embraced when you visit. We believe our home should feel like an extension of your own, filled with kindness, laughter, and those little touches that make every visit special. Hearing that your grandson enjoyed feeding the guinea pigs, playing with toys, and being spoiled by our team truly warms us - those moments of joy are what we love to create.
We're so grateful for your words, and even more grateful for the trust you place in us. Knowing your dad can relax, enjoy a chat, and feel at home here is exactly why we do what we do. Thank you for letting us be part of your family's journey.
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Review from Martin T (Son of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum moved into Cleeve Lodge this month and everything is amazing. We were worried in case Mum wouldn't settle but the management and staff have made her time here so good from day one. We highly recommend this care home on every level and because of this we can sleep well at night knowing that our
Mum is safe and well cared for as if she were family
Reply from Sunni Gill, Owner at Cleeve Lodge LtdThank you so much for your wonderful words. We're truly delighted to hear that your Mum has settled in so well - it means the world to our whole team. At Cleeve Lodge, we always strive to create a real "home-from-home" environment where every resident is cared for like family, so knowing you feel that comfort and peace of mind is incredibly special.
She's already such a cherished part of our Cleeve Lodge family
Warm regards,
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Review from Vaughan D (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother went as a resident of Cleeve Lodge, Goring on Thames, 7 weeks prior to writing. The standard of care by all the staff and the leadership is outstanding. The dignity, respect shown at all times has been excellent and treating my Mother as an individual and wanting to learn her individual
likes and dislikes has been so much appreciated. The activities are both stimulating and aid wellness, both physical and benefiting mental health. These range from flower arranging to visits to the village café and pub, dog petting and garden parties and the list goes on in just 7 weeks. Everyday there's something and residents can join or not, or dip in and out. Nothing is forced. I have been invited to join my Mother and the other residents for lunch, tea and supper and the quality of the food is excellent and well thought out and served with care and assistance when required.
What has impressed me most is the communication from the whole team / management / leadership of Cleeve Lodge
Reply from Sally Gill, Owner at Cleeve Lodge LtdThank you so much for your kind words and for taking the time to share your experience of Cleeve Lodge. It truly means the world to our whole team to hear how much you and your mother have valued the care, activities, and support we provide.We always strive to treat every resident as an individual, respecting their choices and ensuring they feel at home - so it's wonderful to know that this has made a positive difference for your mother and your family.Your feedback about the activities, meals, and the communication with our staff is greatly appreciated, and I will make sure to share your comments with the team - it will mean so much to them.With warm regards,Sally & the Cleeve Lodge Team
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Review from G M (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the team are so kind, caring and attentive. They've helped us with the difficult transition from mum's home - logistically and emotionally.
Mum's health and wellbeing has improved since she moved to Cleeve. She is much more active physically, and chattier and animated - she enjoys all the activities
provided every day.
Her room is lovely, and the care she receives is excellent. Visitors are always warmly welcomed, and we're kept well informed . It's such a relief for all of us to know mum is safe, and receiving reliable quality care. Thank you
Reply from Sally Gill, Owner at Cleeve Lodge LtdThank you so much for your kind words. We know how emotional and challenging the transition into care can be, so it means a lot to hear that you and your family have felt supported throughout.We're delighted to see your mum thriving - enjoying activities, feeling more active and engaged, and settling into her lovely room. Creating a safe, welcoming, and homely environment where our residents can flourish is at the heart of everything we do.Your feedback means the world to our whole team, who work so hard every day to provide the highest standard of care and warmth to residents and their families. Thank you for trusting us with your mum's care.
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Review from S S (Wife of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved to cleeve lodge 2 months ago and both he and my family have received nothing but kindness and care. Without exception the whole staff are welcoming and respectful of our needs at what is for us a sad and traumatic time. Cleeve lodge is a family orientated house full of activity, love
and concern for everyone. I know that we made the right choice when selecting a care home.
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for your kind and heartfelt words. It means the world to all of us at Cleeve Lodge to know that we've been able to support you and your husband during such a difficult and emotional time. We understand how hard it can be to make the decision to move into care, and we're truly honoured that you placed your trust in us.Our team is deeply committed to creating a warm, respectful, and family-focused environment, and knowing that this has brought comfort to both you and your family is incredibly touching. Please know that we are always here for you and your husband - with care, compassion, and open arms.Thank you again for sharing your experience.Warm Wishes
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Review from Louise A (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad went into Cleeve in February after a long stay in hospital. I cannot thank the staff enough for making this transition so easy. I live abroad and it is so reassuring to know that he is safe, happy and in such good hands. All of the staff are wonderful and treat the residents with respect and
compassion. They are patient, kind and always smiling. My Dad is happy there which means we as a family are too. I was so pleased to see that they were awarded Outstanding by the CQC. It is thoroughly deserved!
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for your kind and heartfelt words. It means the world to us to hear how well your dad has settled in and how reassured you feel, especially being so far away. Supporting families through these transitions is such an important part of what we do, and we're truly grateful for your trust in us.Your comments about our team's compassion, patience, and care are deeply appreciated - we're incredibly proud of our staff and the loving environment they create every day. Knowing your dad is happy and thriving with us is the best reward we could ask for.Thank you again for taking the time to share your experience - and for your kind recognition of our CQC 'Outstanding' rating. We are honoured to care for your dad.Warmest wishes, The Cleeve Lodge Team
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Review from Rick T (Son of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Mum into the care home in Early February after a short stay in hospital, she took a week or so to adapt to her new life in the home, as being a very independent person living on her own.
She had a lovely little room that had been freshly decorated, where she put up her personal possessions,
making it a home.
The care that was shown to Mum was incredible, it wasn't just care, the staff enjoy what they do and that can be seen on all there smiling faces.
Ours and Mum's friends visits we were made to feel so welcome, with cups of tea, lunch and special cake.
Unfortunately, Mum had a fall early March and after coming back from hospital she was requiring a lot more care, which again was carried out with a smile.
Mum finally passed on 20th of May 2025, but again, the Care, Dignity, Compassion and Time that was given to us was fantastic.
I'd just like to say a massive thank you to the manager and the staff.
It's no wonder that this care home has just been awarded a Outstanding Certificate
Reply from Sally, Owner at Cleeve Lodge LtdThank you so much for your kind and heartfelt words. It was truly a pleasure and a privilege to care for your mother during her time with us.We understand how much of an adjustment it can be to move into a care home, especially for someone as independent as your mum, and we're so pleased to hear that she was able to make her room feel like home and that you and her friends felt welcomed whenever you visited.Your comments about the care, dignity, and compassion shown by our team - particularly during the more difficult times - mean the world to us. We take great pride in creating a warm, supportive environment, and it's incredibly rewarding to know that this was felt so deeply by you and your family. On behalf of the entire team at Cleeve Lodge, thank you again for your trust, your kind words, and for allowing us to be a part of your mum's journey. With warmest regards
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Review from Lorna B (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first moment of entering Cleeve Lodge we were aware of a warm and caring atmosphere. The property itself is very clean and attractively decorated. More than that, the staff are all absolutely amazing. Kind and attentive to the people in their care, and they always make visitors feel very
welcome.
Reply from Sally, Manager at Cleeve Lodge LtdThank you for your kind words. It's a pleasure to look after mum.
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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Cleeve Lodge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Cleeve Lodge Ltd is calculated as follows: ( (278 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 298 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cleeve Lodge Ltd is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Emma O'Connor

Job Title: Registered Manager Joined: 1980

Emma O’Connor is the Registered Manager at Cleeve Lodge and leads the home with warmth, professionalism, and a strong commitment to excellence in care.


With extensive experience in residential and dementia care, Emma is passionate about ensuring every resident receives care that is person-centred, respectful, and responsive to their changing needs. She places great importance on building trusting relationships — not only with residents, but also with families and staff — creating a supportive and open environment for everyone.


Emma is highly visible within the home and believes in leading by example. She works closely with her team to maintain high standards, encourage ongoing training and development, and foster a positive, caring culture where staff feel valued and supported.


In May 2025, under Emma’s leadership, Cleeve Lodge achieved its third “Outstanding” CQC rating, reflecting her dedication to quality, consistency, and exceptional care standards.


Families frequently comment on Emma’s approachability, clear communication, and the reassurance they feel knowing their loved ones are in safe, capable, and compassionate hands.

Frequently Asked Questions about Cleeve Lodge Ltd

What types of Care is Cleeve Lodge Ltd registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cleeve Lodge Ltd have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Cleeve Lodge Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cleeve Lodge Ltd to the centre of Reading?

8.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cleeve Lodge Ltd to verify any information. View our terms and conditions. Cleeve Lodge Ltd has an Enhanced Service - more info.