Owner: Cleeve Lodge Ltd
Person in charge: Penny Luckett (Manager)
Local Authority / Social Services: Oxfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 20
Shared Rooms: 1
Rooms with ensuite WC: 5
Weekly Charges Guide: Personal Care Single £850 – £950 (These prices are only a guideline, please contact Cleeve Lodge to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Cleeve Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Cleeve Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Cleeve Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.883 for Cleeve Lodge is calculated as follows: ( (106 Excellents x 5) + (14 Goods x 4) ) ÷ 120 Ratings = 4.883
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Cleeve Lodge is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cleeve Lodge has a Review Score of 9.9 (9.883) from 10 Reviews
Review submitted from a Postal Card by Anne B (Daughter of Resident) on Wednesday 23 May 2018. Relates to May 2018.
My mother has Alzheimer's disease and was fortunate enough to move into Cleeve Lodge after my father died in February 2017. The staff at Cleeve Lodge made her so lovingly welcome at a very confusing time for her. The staff without exception got to know Mum, her likes/dislikes and interests. Consequently she settled quickly and happily and is more relaxed and happy than she has been for years. There is lots of entertainment provided in the house and when the weather is good, many outings, coffee mornings, keep fit etc. The food is amazing which is so important to the elderly. We feel so fortunate and blessed to have mum so well cared for.
How likely would you be to recommend Cleeve Lodge? Extremely Likely
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Review submitted from a Postal Card by Ellie L (Granddaughter of Resident) on Friday 18 May 2018. Relates to May 2018.
Cleeve Lodge staff have gone above and beyond to ensure that my Nana is happy and healthy.
The care shown to the residents is apparent throughout the home and in all interactions.
We cannot be happier that my Nana is now living here - we truly believe that this move has extended her life and greatly enhanced her quality of life!
How likely would you be to recommend Cleeve Lodge? Extremely Likely
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Review submitted from a Postal Card by R R (Daughter of Resident) on Wednesday 25 April 2018. Relates to April 2018.
Cleeve Lodge staff have been amazing to my mother who had been in residence for 7 years, who has sadly passed away recently. The staff have shown compassion with their care and nothing is too much trouble in their daily routine.
Cleeve Lodge is a wonderful care home with recent modernisation and lovely rooms for residents.
How likely would you be to recommend Cleeve Lodge? Extremely Likely
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Review submitted from a Postal Card by V B (Daughter of Resident) on Wednesday 25 April 2018. Relates to April 2018.
My mum came into Cleeve Lodge almost 7 years ago and sadly died April 2018. For that period we have been more than satisfied with the treatment mum has received. The staff have been caring, attentive, vigilant to her needs, took time to learn more about her particular needs.
We were always welcomed at the door by a smiling face. We highly recommend Cleeve Lodge for any future residents.
How likely would you be to recommend Cleeve Lodge? Extremely Likely
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Review submitted from a Website Submission by Sue R (Daughter of Resident) on Friday 23 February 2018. Relates to February 2018.
This is amazing Care Home. Friendly, caring staff. Approachable Owner and Manager. My Dad appears happy. Lots of activities both in the home and out. Food good.
How likely would you be to recommend Cleeve Lodge? Extremely Likely
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Review submitted from a Postal Card by Moyra R (Wife of Resident) on Tuesday 2 May 2017. Relates to April 2017.
I have found everything at Cleeve Lodge of a very high standard. I believe they are in the process of creating a visitors room - which will be very welcome. I can visit at any time (in a wheelchair) and be made very welcome.
How likely would you be to recommend Cleeve Lodge? Extremely Likely
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Review submitted from a Postal Card by Barbara W (Resident) on Friday 28 April 2017. Relates to April 2017.
As a family, we are very happy with my husbands care. The staff are very happy to help with concerns you may have.
How likely would you be to recommend Cleeve Lodge? Extremely Likely
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Review submitted from a Postal Card by G G (Wife of Resident) on Thursday 20 April 2017. Relates to March 2017.
Extremely grateful for my husband to have been given a place in Cleeve Lodge, so close to our home in Goring, meaning myself and friends can visit him a lot. The staff are very friendly and caring, and I know he is being very well looked after in every way.
How likely would you be to recommend Cleeve Lodge? Extremely Likely
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Review submitted from a Postal Card by D G (Son of Resident) on Thursday 5 January 2017. Relates to December 2016.
Having made the decision to make my relative move into Cleeve Lodge. I have never regretted my decision. The staff show great patience in response to a resident who can be a little awkward. The atmosphere is always pleasant and bright. Any requests are met with enthusiasm and if practicable introduced.
How likely would you be to recommend Cleeve Lodge? Extremely Likely
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Review submitted from a Postal Card by J P (Daughter of Resident) on Thursday 5 January 2017. Relates to December 2016.
I am very happy with the home. The staff are excellent and caring.
How likely would you be to recommend Cleeve Lodge? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Cleeve Lodge