Cleeve Lodge Ltd

11 Elmhurst Road, Goring-on-Thames, Reading RG8 9BN
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9.9 65 Reviews
  • Cleeve Lodge Ltd, Reading
Cleeve Lodge is a family-run care home rated CQC Outstanding for the third consecutive time (2016, 2019 and 2025) - reflecting nearly 50 years of service to the local Goring and Streatley community.

The home was also recognised as a Lottie Top 100 Care Home in the UK for 2025, highlighting the consistently high standard of care provided.

The oldest and one of the most established care homes in the area, Cleeve Lodge, has built a strong reputation for compassionate, person-centred care. The home is set within a charming extended Victorian house on a private road, offering accommodation across two floors with views towards the Streatley Hills.

Situated in the heart of the picturesque village of Goring-on-Thames, the home benefits from excellent local amenities within walking distance, including shops, cafés, pubs, a library, and a GP surgery. There are also good transport and rail links, with easy access to the M4.

Cleeve Lodge provides 24-hour personalised care for up to 23 residents aged 65 and over, including long-term and respite care. Care is holistic and individualised, with a strong focus on dignity, independence, and wellbeing.

The experienced staff team are known for their warmth, professionalism, and commitment to treating residents with kindness, respect, and compassion, while offering reassurance to families. Residents are supported to maintain choice, privacy, and a fulfilling daily life.

Meals are freshly prepared each day by an in-house cook, using locally sourced produce wherever possible. Menus are nutritious, varied, and tailored to individual dietary needs.

Residents enjoy a varied programme of activities designed to promote wellbeing and social connection, including music, gentle exercise, reminiscence sessions, visiting entertainers, and monthly therapy dog visits.

Cleeve Lodge offers high-quality care in a welcoming environment that truly feels like a home from home.
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Care Provided by Cleeve Lodge Ltd

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

At the care home, Cleeve Lodge are dedicated to providing the highest level of care and quality of life to our residents. Unlike many other places, fees encompass essential services such as hairdressing, podiatry, and physiotherapy at no additional cost.


Believe in making these services easily accessible to residents without burdening them with extra charges, as is unfortunately common in the industry.

These prices are only a guideline, please contact Cleeve Lodge Ltd to find out the exact price for your requirements.

Contact Cleeve Lodge Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cleeve Lodge Ltd to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Cleeve Lodge Ltd
  • Privately Owned

Person in Charge

  • Emma-Jane O'Connor (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (21)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Parking onsite

Cleeve Lodge Ltd Reviews (65)

9.9

Cleeve Lodge Ltd has a Review Score of 9.9 (9.905) out of 10, based on 29 reviews in the last 2 years.
Over all time Cleeve Lodge Ltd has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cleeve Lodge Ltd
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Total of 65, showing 41-60
Review from Philippa C (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to live at Cleeve Lodge Ltd Care Home in April 2021 after her husband died. I could not fault the care received from this care home. The owner is very hands-on in this small, personal home and all the staff have been friendly and caring. No corporate show or advertising, just good care
for the residents in a very difficult period of Covid.
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Review from Julie W (Daughter of Resident) published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Cleeve Lodge are so caring and the whole home is exceptionally well run. The families of residents are kept informed and consulted at every opportunity, particularly in these difficult times. We could not wish for a better, safer, kinder place for our mum to live.
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Review from Joy D (Daughter of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so lucky that our mum lives in Cleeve Lodge. The staff are amazing and always ready to go the extra mile. The atmosphere is always a happy one and there are lots of activities to stimulate and interest the residents. Food is home made and not repetitive. Facilities are excellent with a well kept
garden, enough external seating for all and a separate hair and nail salon. During the Covid crisis the staff have been amazing and a secure Covid visiting suite was put in place. As relatives, we are always consulted and informed of any changes/developments. We couldn't have found a better place for our mum.
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Review from A R (Wife of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my husband from another home and the difference is remarkable. Great care is taken to meet his physical and emotional needs. Carers talk to him as an individual and have time for him. They are kind and considerate. The food is first class and the cook even came and talked to him to find out
his likes and dislikes. He is able to sit in the garden weather permitting, which is life-enhancing for him. Excellent physiotherapy is offered weekly. Communication with me via email update and personally is helpful and reassuring.
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Review from C C (Daughter of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every effort possible was made to make my mother feel welcome. Extra staff were made available to spend time with her on arrival to help her settle in. The staff were all respectful and caring. It was not possible to assess the usual activities as restrictions were in place due to the pandemic.
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Review from D W (Grandson of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is happy and contented at Cleeve Lodge. The staff and management seem caring and attentive. There is good continuity of personnel and I am made welcome when visiting. They have worked hard to ensure Covid safe visits over recent months. I would recommend this home.
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Review from Kenneth W (Husband of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is no better care home in the county. I count myself as blessed to have had this care home to look after my wife.
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Review from Nicky C (Daughter of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only need one word: Excellent.
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Review from Susan W (Daughter of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has dementia and has been in Cleeve Lodge for 2 years and 2 months. In that time I have been impressed with the way the home is managed. The carers are brilliant with the clients and very supportive of the families visiting. I am a nurse myself and so grateful that my mother has a home here.
The atmosphere is homely and feels like a home from home which is important for the residents and those visiting. I live in Cornwall so visiting is rare but when I ring I am always reassured by the staff caring for mum and know if there is a deterioration I will always be informed.
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Review from John R (Power of Attorney of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Covid-19 has made everything more difficult for care homes. Cleeve Lodge has been very careful and has had no serious cases. It means, however, that I cannot enter the home so cannot complete two of your boxes (I have used “satisfactory” for "don't know"). I am very pleased that the home has been so
careful, but it has made it harder for my friend to settle in.
The staff have been trying their best to make his life rewarding. I was particularly impressed with their buying a new outdoor table-tennis table for his benefit. I played with him on one of my visits and a carer plays regularly with him. This is very good for him both mentally and physically.
Visits have had to be severely limited, but the home has allowed my friend more because they are so important to him.
I am very pleased with the way my friend is being cared for. My only reservations concern staff not having mastered the controller for his hearing aid (not easy) and not having yet enabled him to use a telephone.
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Review from Sue R (Daughter of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Cleeve Lodge for 3 years now. He is not the most social person with activities but that is his choice. However, he has partaken in some. The staff think a lot of him. He seems happy there. He is well supported. The owner and staff are amazing, friendly, supportive to relatives.
Highly
recommend this wonderful home.
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Review from H D (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum joined the 'Cleeve Lodge family' in May 2019. It had become clear, despite multiple daily care visits, she could no longer live alone. Mum settled quickly, she loves her room and describes all the staff as ' wonderful' - I would equally agree.
I live not far away and have continued to visit or
take Mum our most days until a few weeks ago when Mum's health significantly deteriorated.
Mum has received amazing care at Cleeve Lodge always. She feels loved and had opportunities I could not provide - seaside, bowling etc. They go the extra mile and beyond. Mum feels at 'home', and I feel at home visiting her. The residents are lovely too!
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Review from Rebecca M (Daughter-in-law of Resident) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely pleased with the care my father-in-law is receiving at Cleeve Lodge. He seems very happy and relaxed. The staff treat him with respect and dignity and always have a great sense of humour!
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Review from Jackie B (Daughter of Resident) published on 21 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be happier with the care my mum receives from every member of staff at this care home. There's a lovely family atmosphere and visitors are always welcome, especially if you bring a baby or a puppy with you! Great home cooked food and lots of varied activities that mum would never have enjoyed
if she was still living on her own. They make full use of the spacious garden and encourage all the residents to spend time in it. I would not hesitate to recommend this special home.
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Review from John S (Nephew of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home. Takes great care of residents needs, provides many activities and services and good food and accommodation.
The best of several homes I have used. Cheerful atmosphere and great staff.
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Review from Julie H (Wife of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A safe, friendly, hands-on environment.
Well staffed - residents treated with care and dignity. Well looked after.
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Review from Anne B (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has Alzheimer's disease and was fortunate enough to move into Cleeve Lodge after my father died in February 2017. The staff at Cleeve Lodge made her so lovingly welcome at a very confusing time for her. The staff without exception got to know Mum, her likes/dislikes and interests. Consequently
she settled quickly and happily and is more relaxed and happy than she has been for years. There is lots of entertainment provided in the house and when the weather is good, many outings, coffee mornings, keep fit etc. The food is amazing which is so important to the elderly. We feel so fortunate and blessed to have mum so well cared for.
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Review from Ellie L (Granddaughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cleeve Lodge staff have gone above and beyond to ensure that my Nana is happy and healthy.
The care shown to the residents is apparent throughout the home and in all interactions.
We cannot be happier that my Nana is now living here - we truly believe that this move has extended her life and greatly
enhanced her quality of life!
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Review from R R (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cleeve Lodge staff have been amazing to my mother who had been in residence for 7 years, who has sadly passed away recently. The staff have shown compassion with their care and nothing is too much trouble in their daily routine.
Cleeve Lodge is a wonderful care home with recent modernisation and lovely
rooms for residents.
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Review from V B (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came into Cleeve Lodge almost 7 years ago and sadly died April 2018. For that period we have been more than satisfied with the treatment mum has received. The staff have been caring, attentive, vigilant to her needs, took time to learn more about her particular needs.
We were always welcomed
at the door by a smiling face. We highly recommend Cleeve Lodge for any future residents.
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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Cleeve Lodge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Cleeve Lodge Ltd is calculated as follows: ( (320 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 348 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cleeve Lodge Ltd is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Emma O'Connor

Job Title: Registered Manager Joined: 1980

Emma O’Connor is the Registered Manager at Cleeve Lodge and leads the home with warmth, professionalism, and a strong commitment to excellence in care.


With extensive experience in residential and dementia care, Emma is passionate about ensuring every resident receives care that is person-centred, respectful, and responsive to their changing needs. She places great importance on building trusting relationships — not only with residents, but also with families and staff — creating a supportive and open environment for everyone.


Emma is highly visible within the home and believes in leading by example. She works closely with her team to maintain high standards, encourage ongoing training and development, and foster a positive, caring culture where staff feel valued and supported.


In May 2025, under Emma’s leadership, Cleeve Lodge achieved its third “Outstanding” CQC rating, reflecting her dedication to quality, consistency, and exceptional care standards.


Families frequently comment on Emma’s approachability, clear communication, and the reassurance they feel knowing their loved ones are in safe, capable, and compassionate hands.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cleeve Lodge Ltd to verify any information. View our terms and conditions. Cleeve Lodge Ltd has an Enhanced Service - more info.