Cleeve Lodge Ltd

11 Elmhurst Road, Goring-on-Thames, Reading RG8 9BN
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9.9 64 Reviews
  • Cleeve Lodge Ltd, Reading
Cleeve Lodge is a family-run care home rated CQC Outstanding for the third consecutive time (2016, 2019 and 2025) - reflecting nearly 50 years of service to the local Goring and Streatley community.

The home was also recognised as a Lottie Top 100 Care Home in the UK for 2025, highlighting the consistently high standard of care provided.

The oldest and one of the most established care homes in the area, Cleeve Lodge, has built a strong reputation for compassionate, person-centred care. The home is set within a charming extended Victorian house on a private road, offering accommodation across two floors with views towards the Streatley Hills.

Situated in the heart of the picturesque village of Goring-on-Thames, the home benefits from excellent local amenities within walking distance, including shops, cafés, pubs, a library, and a GP surgery. There are also good transport and rail links, with easy access to the M4.

Cleeve Lodge provides 24-hour personalised care for up to 23 residents aged 65 and over, including long-term and respite care. Care is holistic and individualised, with a strong focus on dignity, independence, and wellbeing.

The experienced staff team are known for their warmth, professionalism, and commitment to treating residents with kindness, respect, and compassion, while offering reassurance to families. Residents are supported to maintain choice, privacy, and a fulfilling daily life.

Meals are freshly prepared each day by an in-house cook, using locally sourced produce wherever possible. Menus are nutritious, varied, and tailored to individual dietary needs.

Residents enjoy a varied programme of activities designed to promote wellbeing and social connection, including music, gentle exercise, reminiscence sessions, visiting entertainers, and monthly therapy dog visits.

Cleeve Lodge offers high-quality care in a welcoming environment that truly feels like a home from home.
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Care Provided by Cleeve Lodge Ltd

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

At the care home, Cleeve Lodge are dedicated to providing the highest level of care and quality of life to our residents. Unlike many other places, fees encompass essential services such as hairdressing, podiatry, and physiotherapy at no additional cost.


Believe in making these services easily accessible to residents without burdening them with extra charges, as is unfortunately common in the industry.

These prices are only a guideline, please contact Cleeve Lodge Ltd to find out the exact price for your requirements.

Contact Cleeve Lodge Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cleeve Lodge Ltd to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Cleeve Lodge Ltd
  • Privately Owned

Person in Charge

  • Emma-Jane O'Connor (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (21)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Parking onsite

Cleeve Lodge Ltd Reviews (64)

9.9

Cleeve Lodge Ltd has a Review Score of 9.9 (9.916) out of 10, based on 29 reviews in the last 2 years.
Over all time Cleeve Lodge Ltd has 64 reviews.

Overall Experience
  • 61
  • 3
  • 0
  • 0
  • 0
Date Published
  • 64
  • 20
  • 24
  • 29
  • 35
Reviewer Connection to Cleeve Lodge Ltd
  • 32
  • 11
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Barbara W (Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy with my husbands care. The staff are very happy to help with concerns you may have.
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Review from G G (Wife of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely grateful for my husband to have been given a place in Cleeve Lodge, so close to our home in Goring, meaning myself and friends can visit him a lot. The staff are very friendly and caring, and I know he is being very well looked after in every way.
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Review from D G (Son of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having made the decision to make my relative move into Cleeve Lodge. I have never regretted my decision. The staff show great patience in response to a resident who can be a little awkward. The atmosphere is always pleasant and bright. Any requests are met with enthusiasm and if practicable introduced.
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Review from J P (Daughter of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the home. The staff are excellent and caring.
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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Cleeve Lodge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Cleeve Lodge Ltd is calculated as follows: ( (321 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 346 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cleeve Lodge Ltd is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Emma O'Connor

Job Title: Registered Manager Joined: 1980

Emma O’Connor is the Registered Manager at Cleeve Lodge and leads the home with warmth, professionalism, and a strong commitment to excellence in care.


With extensive experience in residential and dementia care, Emma is passionate about ensuring every resident receives care that is person-centred, respectful, and responsive to their changing needs. She places great importance on building trusting relationships — not only with residents, but also with families and staff — creating a supportive and open environment for everyone.


Emma is highly visible within the home and believes in leading by example. She works closely with her team to maintain high standards, encourage ongoing training and development, and foster a positive, caring culture where staff feel valued and supported.


In May 2025, under Emma’s leadership, Cleeve Lodge achieved its third “Outstanding” CQC rating, reflecting her dedication to quality, consistency, and exceptional care standards.


Families frequently comment on Emma’s approachability, clear communication, and the reassurance they feel knowing their loved ones are in safe, capable, and compassionate hands.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cleeve Lodge Ltd to verify any information. View our terms and conditions. Cleeve Lodge Ltd has an Enhanced Service - more info.