Clara Court

21 Courthouse Road, Maidenhead SL6 6JE
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9.8 176 Reviews
  • Clara Court, Maidenhead
Clara Court is a welcoming 'outstanding'-rated care home (March 2019) where a passionate and highly trained team provides quality residential, dementia and respite care for older people.

The purpose-built home has its own hair salon, café and a vintage-themed lounge, plus other shared lounges and activity spaces.

The positive, caring team cherishes and supports each resident like a member of their own family. Each member of the team is supported to fulfil their potential and to spend quality time with residents. The result is happy and fulfilled residents and colleagues who feel valued and give their all.

Clara Court is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1795
  • Self-Funded Residential Dementia Care: from £1885
  • RESPITE Self-Funded Residential Care: from £2005
  • RESPITE Self-Funded Residential Dementia Care: from £2095

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Clara Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gladys Chironga (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Parking

  • Parking on site

Clara Court Reviews (176)

Total of 176, showing 101-120
9.8

Clara Court has a Review Score of 9.8 (9.846) out of 10, based on 16 reviews in the last 2 years. Over all time Clara Court has 176 reviews.

Overall Experience

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Date Published

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Review from Tina S C (Daughter of Resident) published on 14 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is living in Clara Court, She is happy and content. She looks forward to the activities, food. The staff lovely, polite and always greet you and they know who are. The home is always clean and nothing is ever too trouble.

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Review from Jacqui C (Daughter of Resident) published on 14 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited Clara Court all the staff are always friendly. Mother has always been well looked after.

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Review from David P (Son of Resident) published on 13 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum is so settled into the Home. The facilities are excellent the Manager and all the Team look after our Mum so so well. We always are made welcome when we visit our Mum. Thank you for everything you all do. We really appreciate all the care you give our Mum.

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Review from Andrew C (Grandson of Resident) published on 13 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been to Clara Court for respite, I am very impressed with the care she is receiving. Staff are very friendly and the residents look happy. There is always activities going on and choices are offered to all living in the home. The home is lovely and clean.

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Review from A A (Day Care) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been associated with Clara Court for over a year now, firstly my wife used to come here for respite care several times a year and since June 2017 came as a permanent resident but unfortunately she passed away at the end of August 2017. Since her death, the management have invited me for lunch
as and when I needed which I am very grateful for. I may add the care that was given to my wife was second to none and the staff have made me feel welcome when I come to lunch.

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Review from P B (Son of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was only a resident at Clara Court for a short period of four weeks I was extremely satisfied with the care that she received. All members of the team at Clara Court treated mum with utmost respect thus maintaining her dignity.
As mum entered Clara Court at very short notice the staff
and management all helped significantly to get her settled in very quickly and were mindful of her dietary requirements following a short illness. I would have no hesitation in recommending Clara Court. Thank you so much for making her visit/stay so comfortable.

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Review from Dawn T (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Wales and am limited to the time I can visit my dad. Every time we do visit the staff are extremely helpful. We are offered tea as soon as we arrive. My dad is always clean and tidy unfortunately he is unable to walk or communicate with people but this does not stop the staff talking to him
and they always get a smile from him. I cannot thank the staff and management for the care they give to my dad. Thank you so very much.

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Review from David K (Son of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was found a respite bed at Clara Court as my mother could no longer care for him at home. The room is spacious and bright, all the staff are professional and caring, and everyone here has helped our family far beyond expectations. We are 100% satisfied with Clara Court and it's staff.

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Review from R R (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with the utmost respect and with dignity. The staff he couldn't fault. Dad did not like the food too many sandwiches which he does not enjoy and said the food was bland. Also, tea was served far too early and he was hungry by 7 o'clock again. If dad comes in for respite again,
I'd like him to be with residents that can hold a conversation. Even though dad has early dementia, I feel this became worse when he was in as he had no one apart from the wonderful staff to have a conversation with.

Reply from Samantha Debenham, Marketing Support Administrator at Clara Court

Thank you for taking the time to submit your review – I am delighted to read your kind comments and your excellent scores, particularly for our team and the care at Clara Court.


In regards to food, we always offer choices and menus based on residents’ feedback. I believe that, when he stayed with us, your father preferred to have a hot meal at lunch and often opted for a lighter option such as sandwiches for dinner, although hot meals are also available in the evenings. There are always food and refreshments on hand, and we ask all residents later on in the evening if they would like anything else before retiring, such as tea and biscuits, which I know your father also enjoyed.
Of course, if your father stays with us again we would be more than happy to speak with him and you regarding the food and make sure that we have plenty of options available that he’d enjoy – our chef will always be happy to adapt menus and foods to make sure all residents have dishes they like.


In regards to having other residents around with which he would be able to converse with, we have also made a note of this and mentioned to social services that he may prefer a room on a suite that caters for more residential care for any future respite stays. Thank you again for your review and feedback, and please do let us know now or at any time in the future if we can help further.

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Review from Jane P (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Clara Court for over two years and during that time her care has been above excellent. Nothing is too much trouble for the staff from the management to the cleaner and everyone between. She suffers from dementia and some days and nights are more difficult but at all times, she is
treated with love, patience, care, respect and dignity. She has come back to health and eats all the excellent food at 99 years of age. Thank you, everyone, for all you do for us. It is reassuring to know she is receiving the best care and when visiting always seems happy.

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Review from Carol W (Wife of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clara Court has become a familiar home from home for short residential respite periods for my husband. He is always welcomed and well looked after. Carers spend time and chat with him as well as look after his needs. This time the activities coordinator deserves a special mention for taking the time
to visit my husband in his room to discuss the daily social activities and encouraging him to get involved. Cards were a particular favourite, which he thoroughly enjoyed. Our thanks to all the team at Clara Court.

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Review from Colin M (Son of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Clara Court for nine years and was very well looked after. Her carers had built a special bond with her which gave us so much confidence that she was well cared for. It did not matter what ever time we turned up they made us very welcome with Tea and biscuits. The activities for the residents
were extremely good with
outings as well. Mum had a very good appetite and all the meals provided looked very good. We had looked at four homes before we settled with Clara Court as the first impression was outstanding which made our decision to put Mum into care easier. I recommend Clara Court to anyone that is in the same position as we were. And a very
big thank you to everyone that made Mums remaining years happy ones.

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Review from P S (Son of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy in Clara Court and is well cared for 24/7. She enjoys her food and amuses herself during the day. Although not very sociable, she does have the opportunity of musing with other residents.


The care staff are of the highest quality and have an excellent caring attitude.

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Review from E B (Daughter of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clara Court is a friendly and welcoming care home. All the staff are approachable and have been very helpful with any questions or requests. Visitors are welcomed by name and encouraged to join in with the many activities on offer. Rooms are spacious and clean with many personal touches. There are beautiful
well kept gardens with lots of seating areas and pet rabbits. Mum talks about the lovely food and home made cakes and tea. She described Clara Court as " like a ten star hotel."

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Review from Derek L (Son of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience for my mother at Clara Court food excellent and marvellous care by all the lovely staff.
Thank you so very much.

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Review from J B (Daughter of Resident) published on 10 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A clean, comfortable and welcoming residence which is most helpful at a very difficult time. It's very impressive how much effort the staff make to get to know the new residents and their family, even remembering names of individuals when we visit.
They are patient with our enquiries and professional
in their approach. There is an air of calm around the facility which is clearly felt by the residents and reflected in their demeanour.

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Review from Jordan E (Grandson of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was home to visit my grandmother and was very pleased at the standard of care that she was receiving. The staff are excellent and helping my grandmother to settle in.
The garden is wonderful and is a great space for my residents to relax and get some air.
Every visit I have made there has been a
mention of how great the food is, also numerous activities are taking place.
Not a dull moment!!

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Review from Margaret P (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a fairly new resident, my mother has received nothing but excellent care delivered with outstanding courtesy. Our experience of this home (or community as I like to regard it) has been wonderful and my family and I are so pleased that she is very happy.

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Review from S S (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Clara Court earlier this year. We cannot praise it enough. The manager and her team of staff are not only professional but so caring. You can feel the love as you walk through the front door. Mum has settled so well and says everyone is so kind and she feels safe. The staff
made the very quick transition from Mum's home to Clara Court so easy. The facilities are wonderful. We are thrilled with Clara Court!

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Review from Peter (Son of Resident) published on 4 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is a day service user and has been since 2012.She enjoys activities daily run by staff and there are regular external entertainers. I have tasted the meals that the chefs make and they include homemade soups and smoked salmon and asparagus which is incredible for a care home. Mum is also able
to access a doctor on weekly visits and staff arrange monthly medication. The facilities are in good condition and communal areas and rooms are cleaned regularly. I can honestly say that the staff go over and above from the manager downwards.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Clara Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Clara Court is calculated as follows: ( (161 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 188 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clara Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (99)

Meet the Team (1)

Gladys

Gladys Chironga

Job Title: Home Manager

I’ve been at Clara Court since 2009, when I joined the team as a care assistant. I joined because Care UK has a clear vision for older people’s care which I believe in. I’m also passionate about providing high quality care and I want to make a difference to the lives of the people we care for.


Another rewarding part of my role is empowering colleagues to ensure that residents live their lives in the way they want. I enjoy engaging and motivating colleagues and seeing them develop and succeed.


Each day is different in this role. I enjoy having the chance to continue learning and developing my skills, and I love spending time with residents, supporting them to continue to live happy and fulfilling lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clara Court to verify any information. View our terms and conditions. Clara Court has an Enhanced Service - more info.