Clara Court

21 Courthouse Road, Maidenhead SL6 6JE
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9.8 176 Reviews
  • Clara Court, Maidenhead
Clara Court is a welcoming 'outstanding'-rated care home (March 2019) where a passionate and highly trained team provides quality residential, dementia and respite care for older people.

The purpose-built home has its own hair salon, café and a vintage-themed lounge, plus other shared lounges and activity spaces.

The positive, caring team cherishes and supports each resident like a member of their own family. Each member of the team is supported to fulfil their potential and to spend quality time with residents. The result is happy and fulfilled residents and colleagues who feel valued and give their all.

Clara Court is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1795
  • Self-Funded Residential Dementia Care: from £1885
  • RESPITE Self-Funded Residential Care: from £2005
  • RESPITE Self-Funded Residential Dementia Care: from £2095

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Clara Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gladys Chironga (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Parking

  • Parking on site

Clara Court Reviews (176)

Total of 176, showing 121-140
9.8

Clara Court has a Review Score of 9.8 (9.846) out of 10, based on 16 reviews in the last 2 years. Over all time Clara Court has 176 reviews.

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Date Published

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Review from Helen R (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Clara Court are always friendly and efficient. My father, who is a resident, always looks tidy and clean. Also, we are very impressed with the activities which are arranged for the residents.

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Review from Doreen C (Friend of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a frequent visitor to Clara Court, (I take a friend to visit her mother) I am always impressed by the consistency of care shown by the staff to the frail and elderly residents.
As I cared for my husband (who had dementia) for 12years, I appreciate what a thankless task it can sometimes be but
all members of staff show patience and kindness at all times.
The activities co-ordinator shows amazing energy and enthusiasm.
A very big thank you to everyone.

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Review from Pam P (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Clara Court in the middle of March and has settled in very well. As her daughters, who have cared for her for nearly 8 years at home, my sisters and I cannot praise the staff - every one of them - too highly. Their care and love (you can feel the love when you walk through the door),
the cleanliness, food, and rooms including ensuites, are immaculate. My mother is very happy, praises the staff continually, says that she feels safe there as someone is always there to help her - (she has short term memory loss). So thank you Clara Court.

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Review from Lau-Yin-Fun-Warh L (Wife of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased my husband is here. 100% trust he is here (including all my family) I appreciate my husband coming into Clara Court. I will say thank you very much for helping my husband.

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Review from S B (Stepdaughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been very caring and thoughtful throughout the whole time my step dad has been in the home. The longevity of the staff is a credit to the home and demonstrates the comfortable, relaxed and competent atmosphere the home has. Everyone knew me by name and were always very welcoming every time
I visited no matter what time day or night. Clara Court is a truly fantastic care home and I give them a huge credit for their care and would recommend them to anyone.

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Review from G S (Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay here was very beautiful. Everything was fine here. The staff and the food were excellent. I have been here 9 months now, so I think its time to go home. Obviously, my priorities have changed so I have to prepare and live a better life. Thanks for all your care.

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Review from Barry P (Son of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Inspirational! From the moment we arrived with my Mum, we were all made to feel extremely welcome. As you walk into reception you feel a real energy and buzz about the place. Manager and staff could not have done more. The way mum has been cared for has been with dignity and warmth.
Her room is always
kept very clean and tidy, a real "home from home".
Her daily routine includes various activities which she is really enjoying.
When visiting, we note that mum is always dressed smartly and in a new set of clothes each day.
The lounge area is nice and lively with music on all day.
Carers are always on hand.
The meals are very appetising and nutritional. Also, sandwiches are available to mum if there is a meal she might not like.
As a family, we had to take a huge emotional step in mum going to a Care Home, but without doubt, we have, in Clara Court, found a real jewel. So a big thanks to all the team there who are making such wonderful efforts in ensuring that our mum is in such safe and caring hands.

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Review from S F (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving at Clara Court. Staff have been very understanding and patient in coping with my mother's resistance to accepting help with personal care and managing her more challenging behaviour. She is responding well to being in a safe environment and has started
to take part in the activities on offer. Thank you.

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Review from Vivienne L (Granddaughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran is well cared for and the staff here are lovely. They are kind and considerate. The centre has a positive vibe and it feels very upbeat and welcoming.Thank you!

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Review from Susan F (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Clara Court are so helpful and warm. They always keep me informed and advise me of anything my mother might need. My eldest daughter who is 19 years old, was so impressed by the loving care and service that she decided to train at University in "Adult Nursing" - She loves it!
Thank you
for your outstanding care and friendship.

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Review from Jessie L (Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a nice change coming here for a break. The staff have been very good to my visitors with tea being served in china cups. Staff have been tolerant to my daughter and visitors which is very good. My room was very clean, food very good and lots of variety. Staff very welcoming, friendly, kind
and pleasant.

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Review from Ros K (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clara Court staff are very good to sort out mother when she was living in the home. It gave the family a sense of relief that our mother was being cared for by very kind people. Lovely home, clean and welcoming.

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Review from B T (Sister-in-law of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind and caring and made my sister-in-laws life happy during her time in Clara Court.

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Review from P C (Daughter-in-law of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother-in-law became a resident the care and kindness has always been second to none. The love and kindness shown to her and the respect for her by all the dedicated staff is unquestionable. From the personal appearance to the clean, fresh, bright environment in which the residents live
speaks volumes for their care. When thanked for their care the staff are very modest but it is care that they do so very well.

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Review from Jane R (Daughter of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been patient and caring towards my mother. Infection as been spotted and acted upon quickly. Communication between family and carers has been open and effective. My mother's room is always clean and she is developing friendships and confidence with the staff.

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Review from J G (Son-in-law of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I feel very lucky that we found Clara Court for the care of mum now she no longer has the ability to live independently. The buildings and furnishings are modern, bright and well kept. The residents live in a warm, welcoming and friendly environment. There are always care staff on hand to
ensure mum feels safe and to help with her daily needs and they make a point of speaking to us when we visit to let us know how mum has been and discuss her ongoing care. There are plenty of activities available and residents are encouraged to participate but there is no pressure to do so. We are always able to discuss with the staff any concerns we have, so we never leave feeling mum isn't being looked after. I would definitely recommend Clara Court.

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Review from Sylvia A (Resident) assisted by family/friend published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after. Staff very caring. Nice stay. Home very clean and welcoming.

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Review from Sue P (Niece of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my uncle is getting from Clare Court. He has improved significantly through social stimulation. The home is very welcoming no restrictions to visiting any time you want. All residents appear to be happy, staff are wonderful, helpful and kind. It's hard to find a good care home
but Clara Court ticks all the boxes for us a family. The care and treatment is outstanding.

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Review from Dorothy B (Friend of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean tidy home, smells fresh, always welcoming when I visit.
You can visit whenever you want and that makes it easier for me. Residents always look clean and happy, the receive lots of interaction from the staff. Well done Clare Court.

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Review from Kim W (Daughter of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just passed having been there only a few months. It is wonderful and changed my very difficult life. The best care home anywhere!

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Clara Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Clara Court is calculated as follows: ( (161 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 188 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clara Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (99)

Meet the Team (1)

Gladys

Gladys Chironga

Job Title: Home Manager

I’ve been at Clara Court since 2009, when I joined the team as a care assistant. I joined because Care UK has a clear vision for older people’s care which I believe in. I’m also passionate about providing high quality care and I want to make a difference to the lives of the people we care for.


Another rewarding part of my role is empowering colleagues to ensure that residents live their lives in the way they want. I enjoy engaging and motivating colleagues and seeing them develop and succeed.


Each day is different in this role. I enjoy having the chance to continue learning and developing my skills, and I love spending time with residents, supporting them to continue to live happy and fulfilling lives.

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