Review from Daren H (Son of Resident) published on 8 July 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum was admitted to Eton House initially for 4 weeks of respite care in October 2020 after her dementia deteriorated rapidly. Fortunately, following some challenges during the overall care assessment period, it was finally agreed that she could remain for her long term care needs at Eton House
On
the day that we took her in, we knew that this was the right place. Immediately you are impressed with the attitude to care, the compassion of all the staff towards both me and my family as well as towards my mum.
Nearly 9-months on, we are so grateful to everyone at Eton House for the care and the quick inclusion into the Eton House family.
The staff are always attentive, and you never feel that anything is too much for them. The accommodation and activities are first class, and the residents even have fish and chips every Friday brought in from a local fish and chip shop.
Thanks to everyone there, we can sleep that little bit easier each night knowing she has the best care in the area.
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Review from Stewart V (Son of Resident) published on 6 July 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Excellent care home with very high standards and good communication from the staff.
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Review from Liz M (Sister of Resident) published on 6 July 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
The care throughout the Covid pandemic has been excellent. The information sent out each month, to family and friends is very reassuring, especially at this difficult time. We thank the staff for all their hard work.
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Review from Alison C (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum was admitted to Eton House in January 2020. She had dementia and required constant care.
Mum settled in extremely well right from the very beginning.
The management team were very professional but caring and friendly.
The activities organiser was very enthusiastic and very warm as well.
Whenever I visited, Mum was well dressed and clean. The individual rooms were cleaned daily, and the food was excellent.
The staff were always very welcoming and friendly too.
Mum was well looked after physically and mentally. Our permission for health appointments was made when required.
Mum was clearly very happy there from the very beginning. She had her favourite members of staff, and they were also very fond of her and looked after her very well indeed.
Mum became ill in October, and the love and care shown to her and also to our family, by the staff exceeded all our expectations. We cannot thank the home enough for all that they did for Mum in her final year.
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Review from Kathryn B (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
My lovely mum went to Eton House in January 2020 just a few weeks before it went into lockdown. The great care and reassurance that this was the right place for Mum began when my sister and I visited Eton House a few weeks earlier. Mum settled in very quickly and had a lovely room. I liked that I could
visit whenever I wanted to and when I did, I always found Mum downstairs in the lounge and not left in her room. In the few weeks of normality, I liked that there seemed to be plenty of stimulating things to do at Eton House. The staff often sent me videos of Mum dancing and singing, which was lovely. The staff did all they could to ensure we could see Mum during the lockdowns. During Mum's last few weeks of life, the care they showed was exceptional, including the day she died. This also extended to her funeral when every staff member came out to pay their respects and lay a rose on the hearse. Eton House has reassured me that care homes can be happy and safe places for loved ones.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
22 Mar 2019
Overall
Outstanding
Caring
Outstanding
Effective
Outstanding
Responsive
Good
Safe
Good
Well-led
Outstanding
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Eton House have?
There are 26 Single Rooms.
What are the Facilities & Services at Eton House?
Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Eton House to the centre of Slough?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eton House to verify any information. View our terms and conditions. Eton House has an Basic Service - more info.