Boulters Lock Residential Home

56 Sheephouse Road, Maidenhead SL6 8HP
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9.7 91 Reviews
  • Boulters Lock Residential Home, Maidenhead
Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.

Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.

A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 32 en-suite bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents also benefit from beautiful communal areas, the dining room to enjoy the all inclusive homemade meals, daily scheduled activities including trips out, hairdressing salon, access to video calling as well as a fully included laundry service.

Boulters Lock is a family home created with three underlying values at its core. These are care, comfort and companionship.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1725
  • RESPITE Self-Funded Residential Dementia Care: from £1725

Special offer - for limited time only. Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Boulters Lock Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ashleigh Newman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Plenty of on-site parking available

Boulters Lock Residential Home Reviews (91)

9.7

Boulters Lock Residential Home has a Review Score of 9.7 (9.731) out of 10, based on 23 reviews in the last 2 years.
Over all time Boulters Lock Residential Home has 91 reviews.

Overall Experience
  • 75
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Date Published
  • 91
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Reviewer Connection to Boulters Lock Residential Home
  • 32
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Total of 91, showing 81-91
Review from Judith D (Daughter of Resident) published on 4 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Boulters Lock Residential home August 2015, she has settled extremely well and is very happy in her new home. My sister and I are very happy to see her so content and no longer experiencing episodes of distress. She is eating well, has lots of new friends and no longer feels
isolated and alone. We are very pleased and happy with the care she is receiving in the home. The staff are all very kind and she feels safe. I would recommend this home to anyone.
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Review from J S (Daughter of Resident) published on 17 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Boulters Lock in August of this year after almost a year of trying to keep him at home after my mothers passing in 2014. dad was becoming more and more distressed at home and us as a family worried about his safety. We as a family decided to put him into Boulters initially as respite
whilst I was on holiday but he settled so well he has stayed there. He is now happy and relaxed that bothy his general health and mental health has improved greatly. We as a family cannot thank the staff enough for taking such good care of dad and ultimately making both his and our lives so much easier. Thank you.
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Review from Pat O (Daughter of Resident) published on 15 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff at Boulters, who work hard to provide such caring support to the residents. My father has been a resident for five years now and the care has been adapted to take into account his increasing frailness and needs. The food continues to be excellent and the activities
have been more varied and of a higher quality recently, resulting in a lovely ambience among the residents who have benefitted.
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Review from J C (Wife of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is well looked after and everyone is so friendly and caring, it is nice to visit. I am always made very welcome, it is like coming home! The staff are always happy and nothing is too much trouble. A wonderful home.
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Review from Sue A (Daughter of Resident) published on 18 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mum and dad moved into Boulters Lock about a month ago and I can't speak highly enough of the incredible care they have already received from the staff at this fabulous home. Nothing is too much trouble and they are always treated with love, kindness and respect.


All my family have been made

incredibly welcome whenever we visit the home. We're always greeted positively by one of the team (not sure how they manage to find such lovely staff) and we've been made to feel that Boulters Lock is truly a 'home' for us all where we can relax and enjoy time with our parents.


The food is excellent (again we've frequently joined them for meals) and the restaurant area has a lovely relaxed feel with music playing and chatty, funny staff engaging with the residents in a caring fashion at all times.


The bedrooms are well equipped and beautifully furnished I have no doubt they will love being out in the big garden area in the spring when it's a little warmer.


I have witnessed lots of fun activities taking place with the residents - singing, baking, ball games, bingo etc and mum has been out in the garden helping to plant bulbs with some of the team. They are currently rehearsing for the Christmas Carol singalong.


My brothers and I had visited a number of other homes before choosing Boulters Lock and selected it over the others because of the lovely, happy welcoming feel of the place at each of our visits. Our experience in this first month has more than exceeded our expectations.


I would absolutely recommend this home to anyone looking for a safe and happy home.

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Review from Adrienne S (Friend of Resident) published on 17 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had a friend with mixed Alzheimer's and dementia in Boulters Lock Residential Home for well over a year. I visit her regularly and am always struck by the friendliness, ease and warmth which surround the residents. They are treated gently but firmly when needed. Within the secure premises they
are free to wonder safely, join in the activities or stay in their room. The staff have their allocated positions but all seem willing to lend a hand in a cheerful way. Communication could sometimes be improved when I phone before taking our friend out to make sure she is ready, the message does not always seems to be relayed to the right person.
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Review from M. Celia P (Friend of Resident) published on 17 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and communication between them appears good. If they do not know an answer that immediately go and ask. The kitchen staff and cleaning staff are very much a part of the team and know who's who. I have been very impressed with one care assistant who is alert to medical
needs and emergencies no matter when they occur. The under manager always responds promptly to emails and finds time in her busy schedule to discuss matters. My concerns are that the bedroom carpet and bedside surface do not always appear to have been thoroughly cleaned. Secondly that visits to surgeries and hospitals are not automatically covered by the home.
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Review from Nicola L (Daughter of Resident) published on 2 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The are great with dad and they know how to keep him as happy as possible. He trusts them and treats them like family. They are very welcoming when we visit and I feel very comfortable with mum going in there. It is kept clean and they go out of their way to keep dad as comfortable as possible. They've
taken him out a lot this year which we really appreciate as we cant do that anymore. His behaviour has improved and we are very grateful that we never have to worry about him as he's well looked after.
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Review from Tina M (Daughter of Resident) published on 14 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum really enjoys living at Boulters Lock Care Home. It is lovely seeing her joining in with all the activities and she loves being taken out on outings with the staff. We are always made welcome by staff when we visit. We thought she would spend a lot of time in her room but she has made so many new
friends, her social life has never been so good.
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Review from Michael T (Brother of Resident) published on 14 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found this residential home very well run and very friendly. The staff here are very helpful and kind to all of the residents. One of the managers is always available to speak to if we have any questions or worries we might have. We would recommend Boulters Lock very highly to anyone who is
looking for a place for a relative.
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Review from Les M (Son-in-law of Resident) published on 14 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum continues to be happy and content with her time spent at Boulters Lock. She is always bright and happy when we visit and is well cared for. We are always promptly contacted should any problems develop with mums health.
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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Boulters Lock Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Boulters Lock Residential Home is calculated as follows: ( (205 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 271 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Boulters Lock Residential Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 26 Aug 2025

Vacancies available. For more information please contact Boulters Lock.

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Awards / Recognitions (9)

Meet the Team (1)

Ashleigh

Ashleigh Newman

Job Title: Home Manager Joined: 2009

Hi,


I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.


My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.


Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.


I aim to ensure residents have a smile on their faces and are kept safe.


We look forward to seeing you at Boulters Lock!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Boulters Lock Residential Home to verify any information. View our terms and conditions. Boulters Lock Residential Home has an Enhanced Service - more info.