
Lots of laughter that everyone has is unbelievableG R(Resident / Service User)

I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)


Lots of laughter that everyone has is unbelievableG R(Resident / Service User)

I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)


Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.
Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.
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Care Provided by Boulters Lock Residential Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Boulters Lock Residential Home for full pricing details and T&Cs.
Contact Boulters Lock Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Ashleigh Newman (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (2)
Visiting
- All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.
Parking
- Plenty of on-site parking available
Boulters Lock Residential Home Reviews (98)
Boulters Lock Residential Home has a Review Score of 9.8 (9.769) out of 10, based on 24 reviews in the last 2 years.
Over all time Boulters Lock Residential Home has 98 reviews.
She is so friendly both with patients and their friends and relatives.
When anything is required she is really helpful.
I gather she is leaving and think everyone will miss her immensely.
We always get a very friendly welcome from the staff.
It will be a very big loss to the home when the deputy manager leaves next month.
She is always very ready to talk to you about anything you want to know about your family who are so well looked after there.
We would recommend this home to anybody who is looking to have family looked after.
They are treated with love and respect, I cannot praise them enough doing a hard job.
I'm feeling much better than I did. The reason I came here is because I was waiting until my flat was ready to move into. I had no idea what it was like living in a care home, but this one didn't disappoint. If I could not longer care for myself, then Boulters Lock would be the one I would choose.
In late June nearly my 91 year old mother had to undergo surgery for the first time in her life, a mastectomy of her breast. The staff have all been good with exception being the deputy manager and senior carers who were excellent. We are pleased our mother is making such good progress and seems very comfortable. Thank you to all your staff!!!
We are very pleased that our grandmother has settled in so well since coming to live at Boulters care home in March. All of the staff seem friendly and attentive. The overall level of care in our opinion is excellent.
My sister has always been very independent and is in denial about her dementia so she resents the lack of freedom which is an inevitable part of being in a care home. However the staff understand how she feels and treat her with great sensitivity and patience, so she is now settling in happily. She enjoys the food very much, loves her room and sleeps well and is looking so much better physically now. I am really pleased, most of all she loves the daily activities which she finds great fun. She enjoys her daily walks in the garden too. She tells me she is in a "nice new club" and is getting to know the other "members".
I would recommend Boulters Lock Residential Home to anyone looking for a trustworthy safe environment for a family member no longer capable of managing on their own. The staff are excellent, demonstrating a great balance between professional care and friendly support to the residents.
My mother was admitted to Boulters Lock Residential home August 2015, she has settled extremely well and is very happy in her new home. My sister and I are very happy to see her so content and no longer experiencing episodes of distress. She is eating well, has lots of new friends and no longer feels isolated and alone. We are very pleased and happy with the care she is receiving in the home. The staff are all very kind and she feels safe. I would recommend this home to anyone.
My father went into Boulters Lock in August of this year after almost a year of trying to keep him at home after my mothers passing in 2014. dad was becoming more and more distressed at home and us as a family worried about his safety. We as a family decided to put him into Boulters initially as respite whilst I was on holiday but he settled so well he has stayed there. He is now happy and relaxed that bothy his general health and mental health has improved greatly. We as a family cannot thank the staff enough for taking such good care of dad and ultimately making both his and our lives so much easier. Thank you.
I have nothing but praise for the staff at Boulters, who work hard to provide such caring support to the residents. My father has been a resident for five years now and the care has been adapted to take into account his increasing frailness and needs. The food continues to be excellent and the activities have been more varied and of a higher quality recently, resulting in a lovely ambience among the residents who have benefitted.
My husband is well looked after and everyone is so friendly and caring, it is nice to visit. I am always made very welcome, it is like coming home! The staff are always happy and nothing is too much trouble. A wonderful home.
Both my mum and dad moved into Boulters Lock about a month ago and I can't speak highly enough of the incredible care they have already received from the staff at this fabulous home. Nothing is too much trouble and they are always treated with love, kindness and respect.
All my family have been made incredibly welcome whenever we visit the home. We're always greeted positively by one of the team (not sure how they manage to find such lovely staff) and we've been made to feel that Boulters Lock is truly a 'home' for us all where we can relax and enjoy time with our parents.
The food is excellent (again we've frequently joined them for meals) and the restaurant area has a lovely relaxed feel with music playing and chatty, funny staff engaging with the residents in a caring fashion at all times.
The bedrooms are well equipped and beautifully furnished I have no doubt they will love being out in the big garden area in the spring when it's a little warmer.
I have witnessed lots of fun activities taking place with the residents - singing, baking, ball games, bingo etc and mum has been out in the garden helping to plant bulbs with some of the team. They are currently rehearsing for the Christmas Carol singalong.
My brothers and I had visited a number of other homes before choosing Boulters Lock and selected it over the others because of the lovely, happy welcoming feel of the place at each of our visits. Our experience in this first month has more than exceeded our expectations.
I would absolutely recommend this home to anyone looking for a safe and happy home.
The staff are all very friendly and communication between them appears good. If they do not know an answer that immediately go and ask. The kitchen staff and cleaning staff are very much a part of the team and know who's who. I have been very impressed with one care assistant who is alert to medical needs and emergencies no matter when they occur. The under manager always responds promptly to emails and finds time in her busy schedule to discuss matters. My concerns are that the bedroom carpet and bedside surface do not always appear to have been thoroughly cleaned. Secondly that visits to surgeries and hospitals are not automatically covered by the home.
I have had a friend with mixed Alzheimer's and dementia in Boulters Lock Residential Home for well over a year. I visit her regularly and am always struck by the friendliness, ease and warmth which surround the residents. They are treated gently but firmly when needed. Within the secure premises they are free to wonder safely, join in the activities or stay in their room. The staff have their allocated positions but all seem willing to lend a hand in a cheerful way. Communication could sometimes be improved when I phone before taking our friend out to make sure she is ready, the message does not always seems to be relayed to the right person.
The are great with dad and they know how to keep him as happy as possible. He trusts them and treats them like family. They are very welcoming when we visit and I feel very comfortable with mum going in there. It is kept clean and they go out of their way to keep dad as comfortable as possible. They've taken him out a lot this year which we really appreciate as we cant do that anymore. His behaviour has improved and we are very grateful that we never have to worry about him as he's well looked after.
Mum really enjoys living at Boulters Lock Care Home. It is lovely seeing her joining in with all the activities and she loves being taken out on outings with the staff. We are always made welcome by staff when we visit. We thought she would spend a lot of time in her room but she has made so many new friends, her social life has never been so good.
We have found this residential home very well run and very friendly. The staff here are very helpful and kind to all of the residents. One of the managers is always available to speak to if we have any questions or worries we might have. We would recommend Boulters Lock very highly to anyone who is looking for a place for a relative.
Mum continues to be happy and content with her time spent at Boulters Lock. She is always bright and happy when we visit and is well cared for. We are always promptly contacted should any problems develop with mums health.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Boulters Lock Residential Home.
There are no upcoming events for Boulters Lock Residential Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Boulters Lock Residential Home.
Meet the Team (1)

Hi,
I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.
My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.
Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.
I aim to ensure residents have a smile on their faces and are kept safe.
We look forward to seeing you at Boulters Lock!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Boulters Lock Residential Home to verify any information. View our terms and conditions. Boulters Lock Residential Home has an Enhanced Service -more info.