Boulters Lock Residential Home

56 Sheephouse Road, Maidenhead SL6 8HP
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9.7 91 Reviews
  • Boulters Lock Residential Home, Maidenhead
Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.

Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.

A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 32 en-suite bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents also benefit from beautiful communal areas, the dining room to enjoy the all inclusive homemade meals, daily scheduled activities including trips out, hairdressing salon, access to video calling as well as a fully included laundry service.

Boulters Lock is a family home created with three underlying values at its core. These are care, comfort and companionship.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1725
  • RESPITE Self-Funded Residential Dementia Care: from £1725

Special offer - for limited time only. Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Boulters Lock Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ashleigh Newman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Plenty of on-site parking available

Boulters Lock Residential Home Reviews (91)

9.7

Boulters Lock Residential Home has a Review Score of 9.7 (9.731) out of 10, based on 23 reviews in the last 2 years.
Over all time Boulters Lock Residential Home has 91 reviews.

Overall Experience
  • 75
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Date Published
  • 91
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Reviewer Connection to Boulters Lock Residential Home
  • 32
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Total of 91, showing 61-80
Review from Andy B (Nephew of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been a resident for 2 years and every time that we visit we are impressed with the home. The staff are always caring and friendly and the building is clean and fresh smelling. On the last visit, we had lunch in the restaurant with uncle which was lovely. Good food, private alcove and warm,
friendly service.
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Review from S F (Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Content, I would recommend to my friends. I am happy here, well fed, it's important.
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Review from Sandra V (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother was a resident for over 2 years until her death in December 2018. She arrived for respite care and after 2 weeks decided she wanted to stay. As frequent visitors, my sister and I were always impressed with how staff treated the residents with care and affection. Mum was very happy there.
They seemed to accommodate everyone's differing needs and foibles. It is a happy home.
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Review from Brian M (Son of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Boulters Lock Care Home for some 4 years and 4 months suffering from severe dementia and she sadly passed away on January 6th at the age of nearly 94.
I visited the care home regularly to see my mother and was always impressed with the professional environment and the warmth
of all the staff.


The care home was always clean and well run and all residents were looked after with compassion and whatever support they needed and always with gentle humour from the magnificent staff.


My mother was also incontinent but was always showered and dressed each day. She was very happy with her room and the communal area downstairs where activities were provided each day, often including singers to entertain and there were Family Days organised to include relatives. The summer garden barbeques were very popular. The chef prepared excellent meals each day.
The manager's door was always open to sit and have a chat. I would recommend Boulters Lock without hesitation.

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Review from C O (Nephew of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Boulters Lock Residential Home provided a caring, warm and safe environment for my aunt. She was cared for and supported by a kind and professional team. The facilities, her room and the food were always good. The management, communications and relationships worked very well in my experience. My aunt
was treated with respect and dignity throughout.
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Review from Jane P (Daughter of Resident) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brothers and I were very impressed with the care given to our mum - and also to us. We were always made welcome and when we sat with Mum, cups of tea and cake would often arrive for us as well.
Mum initially came for respite but when it became apparent that she could not return home, both she and
us were given lots of support to help us make a decision about the next step.
Mum passed away in the home- only 8 months after Dad had passed away in hospital. Dad was also cared for well, but the difference with Mum was very marked. It really was the next best thing to passing away at home. The atmosphere was caring and homely and we were given all the time, space - and refreshments that we needed. Caring, homely and professional- a difficult combination to get right but the staff did.
I can’t praise the staff enough - representatives even came to Mum’s celebration service back in her home village- 30 miles from Maidenhead. Thank you from us all.
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Review from J S (Son of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, we are very pleased with all aspects of the care home. It does have areas that need improving but the positives and negatives are all discussed in open meetings and addressed as required - honesty and open discussion are always welcomed.
Reply from Louise Chandler, PR & Communications Manager at Boulters Lock Residential Home

Thank you for the comments and suggestions – we are always keen to receive feedback as we strive to continually put our residents first, in everything we do!

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Review from Florence W (Sister of Resident) assisted by family/friend published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, we had fresh hospitality and were warmly welcomed. We were put in a lovely room overlooking the lovely garden.
It was lunchtime and the manager placed us at once in a larger dining area with the other residents a new table was laid and water was brought in. The head chef gave us two choices
of meat and we sat down with my mother's sister. All the staff are very warm and helpful they cant be more helpful.
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Review from Lindsay F (Daughter of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Boulters Lock Residential Home for more than 3 years. Over that time she has been happy and settled in a warm, safe and homely environment. The care she receives is of a high standard delivered with kindness and respect by staff who are always willing to go the extra
mile to help and support her. The home is well organised and runs smoothly from day to day. Relatives can visit when they want and are always made to feel welcome and involved. There are opportunities for residents to undertake a variety of daily activities and the meals provided are nutritious of a high standard and include a good range of menus.
As a relative with a loved one living at Boulters Lock, I would highly recommend it and I feel confident that my mother is in safe, caring hands.
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Review from Janice S (Respite Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had an operation on 7th June - a hemithyroidectomy and came from the hospital for two weeks respite to convalesce. I could not have chosen a better place and remembered that the mum of some friends had been in the same home several years ago and had been really happy.


I have only praise for all

the staff. They were wonderful. Cleanliness was very good. Home cooked food which I really enjoyed. Nothing was too much trouble. All I had to do was to recuperate after my operation. I was very lucky the sun shone every day. The house and garden were a joy and I would just sit and relax at the table under the umbrella.


The second week, they had the mini bus for the week and went out every day which I really enjoyed.


For me, a very happy experience.

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Review from S H (Son of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Tricky settling in period while the staff and my father needed time to get to know each other.
Now my father is more settled after 10weeks in the home.
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Review from J W (Daughter of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the personalised care that our Mum receives - staff do their very best and we feel that they all have got to know her and her needs well. Staff are cheerful and this helps to make residents feel relaxed and at home.
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Review from Karen D (Power of Attorney of Resident) published on 13 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Boulters Lock Residential Home provides a happy and caring environment for their residents. The home itself is tastefully decorated and always spotless.
Members of staff are always cheerful and available to assist if required. Communication is excellent - I am always kept up to date with information
relating to our resident.
Food is freshly prepared and is served in a lovely dining room - tables set with table cloths and fresh flowers. A range of daily activities are provided (a diary of events provided for residents to choose from).
I have been extremely happy with the service provided and would highly recommend this home.
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Review from J L (Friend of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The deputy manager is a delight.
She is so friendly both with patients and their friends and relatives.
When anything is required she is really helpful.
I gather she is leaving and think everyone will miss her immensely.
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Review from Shirley T (Sister-in-law of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit this home once a month from Somerset to see my two sisters in laws who are residents.
We always get a very friendly welcome from the staff.
It will be a very big loss to the home when the deputy manager leaves next month.
She is always very ready to talk to you about anything you want to
know about your family who are so well looked after there.
We would recommend this home to anybody who is looking to have family looked after.
They are treated with love and respect, I cannot praise them enough doing a hard job.
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Review from Joan S (Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with my stay here. The staff are lovely and it's such a friendly place to be in. I've made a great friend here and the residents are nice too. I've only been staying for a short time and I feel it's done me a good job being with company, as I struggled living on my own.
I'm feeling
much better than I did. The reason I came here is because I was waiting until my flat was ready to move into. I had no idea what it was like living in a care home, but this one didn't disappoint. If I could not longer care for myself, then Boulters Lock would be the one I would choose.
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Review from Marilyn C (Daughter of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In late June nearly my 91 year old mother had to undergo surgery for the first time in her life, a mastectomy of her breast. The staff have all been good with exception being the deputy manager and senior carers who were excellent. We are pleased our mother is making such good progress and seems very
comfortable. Thank you to all your staff!!!
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Review from K W (Grandson of Resident) published on 25 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased that our grandmother has settled in so well since coming to live at Boulters care home in March. All of the staff seem friendly and attentive. The overall level of care in our opinion is excellent.
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Review from Wendy W (Sister of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has always been very independent and is in denial about her dementia so she resents the lack of freedom which is an inevitable part of being in a care home. However the staff understand how she feels and treat her with great sensitivity and patience, so she is now settling in happily. She
enjoys the food very much, loves her room and sleeps well and is looking so much better physically now. I am really pleased, most of all she loves the daily activities which she finds great fun. She enjoys her daily walks in the garden too. She tells me she is in a "nice new club" and is getting to know the other "members".
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Review from Nigel (Son of Resident) published on 23 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Boulters Lock Residential Home to anyone looking for a trustworthy safe environment for a family member no longer capable of managing on their own. The staff are excellent, demonstrating a great balance between professional care and friendly support to the residents.
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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Boulters Lock Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Boulters Lock Residential Home is calculated as follows: ( (205 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 271 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Boulters Lock Residential Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 26 Aug 2025

Vacancies available. For more information please contact Boulters Lock.

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Awards / Recognitions (9)

Meet the Team (1)

Ashleigh

Ashleigh Newman

Job Title: Home Manager Joined: 2009

Hi,


I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.


My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.


Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.


I aim to ensure residents have a smile on their faces and are kept safe.


We look forward to seeing you at Boulters Lock!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Boulters Lock Residential Home to verify any information. View our terms and conditions. Boulters Lock Residential Home has an Enhanced Service - more info.