
Lots of laughter that everyone has is unbelievableG R(Resident / Service User)

I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)


Lots of laughter that everyone has is unbelievableG R(Resident / Service User)

I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)


Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.
Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.
A...
Care Provided by Boulters Lock Residential Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Boulters Lock Residential Home for full pricing details and T&Cs.
Contact Boulters Lock Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Ashleigh Newman (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (2)
Visiting
- All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.
Parking
- Plenty of on-site parking available
Boulters Lock Residential Home Reviews (98)
Boulters Lock Residential Home has a Review Score of 9.8 (9.769) out of 10, based on 24 reviews in the last 2 years.
Over all time Boulters Lock Residential Home has 98 reviews.
I am very pleased and happy how staff treated me with care, dignity and respect. How staff helped me with my mental stability. Now I am a lot better and staff are very friendly and professional. I like the atmosphere.
Thank you so much for your lovely comments about Boulters Lock. We are delighted that, thanks to the care you have received, you are feeling a lot better. We will pass on your wonderful review to our fantastic team there so that they know how much you appreciate what they are doing for you.
His final weeks were handled with real care and dignity and the quality of the care he received was to the highest standard. I will always be grateful to the manager and her team. I realise that many people played their part in the wonderful dedication to Dad.
The care staff for their superb care-giving. The kitchen team who made special pureed meals for Dad. These were always beautifully presented, tasty and appetising. Also thank you for the amazing birthday cakes! The activities coordinator and the housekeeper for their friendship and positive motivation.
Thank you so much for your lovely words about Boulters Lock. It was a pleasure to look after your father during his stay with us and we shall share your wonderful comments with our fantastic care, kitchen and management teams.
Boulters Lock is a very caring place - it is obvious that the staff here have the best interests of the residents in mind. They talk respectfully, kindly and personally to residents, use their names and get down to their level of sitting. They listen to visitors and keep you informed about your relative's wellbeing and status. The food is excellent, the activities are good and the place is warm, safe and caring. I mention that again, as it's is so important.
Thank you very much for your wonderful review of Boulters Lock. Care, comfort and companionship are central to everything we do and we are delighted that our brilliant team is looking after your loved one so well and keeping you regularly updated of their well-being. We will pass on your comments to the team so they know how much you value and appreciate everything they are doing.
Very professional caring staff who did their best to allow my friend to live safely but independently, having to cope with her difficult challenging behaviour due to her dementia. The staff have remained professional at all times, with excellent communication regarding any issues.
Thank you for your very positive review. We are extremely proud of our staff, who will be very encouraged and heartened by your kind words about their professionalism. We will ensure your comments are passed on to them.
My husband was very unsettled when he first moved to Boulters Lock, but the staff persevered and now he is looking much happier and comfortable, but he would still like me to be there all the time. The home has ‘homely’ feel with the air of an elegant hotel for the elderly.
Thank you for your lovely comments. We are so glad that your husband is now feeling happier and more comfortable in his new surroundings. We are fully aware that the decision to move into a residential home is an emotional one and that's why our whole emphasis is on care, comfort and companionship....
Management also very friendly and approachable.
Thank you for your review, Ann. We are so glad to hear you had a happy stay with us and that you enjoyed some pampering while you were there! We will pass on your lovely comments to the management and staff at Boulters Lock.
I found the whole staff most helpful. They anticipated your needs and helped in any way they could. A really great place to spend time when you need help. Particularly well managed.
Kind Regards.
My uncle has been a resident for 2 years and every time that we visit we are impressed with the home. The staff are always caring and friendly and the building is clean and fresh smelling. On the last visit, we had lunch in the restaurant with uncle which was lovely. Good food, private alcove and warm, friendly service.
Content, I would recommend to my friends. I am happy here, well fed, it's important.
Our mother was a resident for over 2 years until her death in December 2018. She arrived for respite care and after 2 weeks decided she wanted to stay. As frequent visitors, my sister and I were always impressed with how staff treated the residents with care and affection. Mum was very happy there. They seemed to accommodate everyone's differing needs and foibles. It is a happy home.
I visited the care home regularly to see my mother and was always impressed with the professional environment and the warmth of all the staff.
The care home was always clean and well run and all residents were looked after with compassion and whatever support they needed and always with gentle humour from the magnificent staff.
My mother was also incontinent but was always showered and dressed each day. She was very happy with her room and the communal area downstairs where activities were provided each day, often including singers to entertain and there were Family Days organised to include relatives. The summer garden barbeques were very popular. The chef prepared excellent meals each day.The manager's door was always open to sit and have a chat. I would recommend Boulters Lock without hesitation.
Boulters Lock Residential Home provided a caring, warm and safe environment for my aunt. She was cared for and supported by a kind and professional team. The facilities, her room and the food were always good. The management, communications and relationships worked very well in my experience. My aunt was treated with respect and dignity throughout.
Mum initially came for respite but when it became apparent that she could not return home, both she and us were given lots of support to help us make a decision about the next step.
Mum passed away in the home- only 8 months after Dad had passed away in hospital. Dad was also cared for well, but the difference with Mum was very marked. It really was the next best thing to passing away at home. The atmosphere was caring and homely and we were given all the time, space - and refreshments that we needed. Caring, homely and professional- a difficult combination to get right but the staff did.
I can’t praise the staff enough - representatives even came to Mum’s celebration service back in her home village- 30 miles from Maidenhead. Thank you from us all.
Generally, we are very pleased with all aspects of the care home. It does have areas that need improving but the positives and negatives are all discussed in open meetings and addressed as required - honesty and open discussion are always welcomed.
Thank you for the comments and suggestions – we are always keen to receive feedback as we strive to continually put our residents first, in everything we do!
It was lunchtime and the manager placed us at once in a larger dining area with the other residents a new table was laid and water was brought in. The head chef gave us two choices of meat and we sat down with my mother's sister. All the staff are very warm and helpful they cant be more helpful.
As a relative with a loved one living at Boulters Lock, I would highly recommend it and I feel confident that my mother is in safe, caring hands.
I had an operation on 7th June - a hemithyroidectomy and came from the hospital for two weeks respite to convalesce. I could not have chosen a better place and remembered that the mum of some friends had been in the same home several years ago and had been really happy.
I have only praise for all the staff. They were wonderful. Cleanliness was very good. Home cooked food which I really enjoyed. Nothing was too much trouble. All I had to do was to recuperate after my operation. I was very lucky the sun shone every day. The house and garden were a joy and I would just sit and relax at the table under the umbrella.
The second week, they had the mini bus for the week and went out every day which I really enjoyed.
For me, a very happy experience.
Now my father is more settled after 10weeks in the home.
We are very happy with the personalised care that our Mum receives - staff do their very best and we feel that they all have got to know her and her needs well. Staff are cheerful and this helps to make residents feel relaxed and at home.
Members of staff are always cheerful and available to assist if required. Communication is excellent - I am always kept up to date with information relating to our resident.
Food is freshly prepared and is served in a lovely dining room - tables set with table cloths and fresh flowers. A range of daily activities are provided (a diary of events provided for residents to choose from).
I have been extremely happy with the service provided and would highly recommend this home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Boulters Lock Residential Home.
There are no upcoming events for Boulters Lock Residential Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Boulters Lock Residential Home.
Meet the Team (1)

Hi,
I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.
My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.
Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.
I aim to ensure residents have a smile on their faces and are kept safe.
We look forward to seeing you at Boulters Lock!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Boulters Lock Residential Home to verify any information. View our terms and conditions. Boulters Lock Residential Home has an Enhanced Service -more info.