Boulters Lock Residential Home

I am very pleased and happy how staff treated me with care, dignity and respect. How staff helped me with my mental stability. Now I am a lot better and staff are very friendly and professional. I like the atmosphere.

The care staff for their superb care-giving. The kitchen team who made special pureed meals for Dad. These were always beautifully presented, tasty and appetising. Also thank you for the amazing birthday cakes! The activities coordinator and the housekeeper for their friendship and positive motivation.

Boulters Lock is a very caring place - it is obvious that the staff here have the best interests of the residents in mind. They talk respectfully, kindly and personally to residents, use their names and get down to their level of sitting. They listen to visitors and keep you informed about your relative's wellbeing and status. The food is excellent, the activities are good and the place is warm, safe and caring. I mention that again, as it's is so important.

Very professional caring staff who did their best to allow my friend to live safely but independently, having to cope with her difficult challenging behaviour due to her dementia. The staff have remained professional at all times, with excellent communication regarding any issues.

My husband was very unsettled when he first moved to Boulters Lock, but the staff persevered and now he is looking much happier and comfortable, but he would still like me to be there all the time. The home has ‘homely’ feel with the air of an elegant hotel for the elderly.

Management also very friendly and approachable.

I found the whole staff most helpful. They anticipated your needs and helped in any way they could. A really great place to spend time when you need help. Particularly well managed.

My uncle has been a resident for 2 years and every time that we visit we are impressed with the home. The staff are always caring and friendly and the building is clean and fresh smelling. On the last visit, we had lunch in the restaurant with uncle which was lovely. Good food, private alcove and warm, friendly service.

Content, I would recommend to my friends. I am happy here, well fed, it's important.

Our mother was a resident for over 2 years until her death in December 2018. She arrived for respite care and after 2 weeks decided she wanted to stay. As frequent visitors, my sister and I were always impressed with how staff treated the residents with care and affection. Mum was very happy there. They seemed to accommodate everyone's differing needs and foibles. It is a happy home.

I visited the care home regularly to see my mother and was always impressed with the professional environment and the warmth of all the staff.

The care home was always clean and well run and all residents were looked after with compassion and whatever support they needed and always with gentle humour from the magnificent staff.

The manager's door was always open to sit and have a chat. I would recommend Boulters Lock without hesitation.

Boulters Lock Residential Home provided a caring, warm and safe environment for my aunt. She was cared for and supported by a kind and professional team. The facilities, her room and the food were always good. The management, communications and relationships worked very well in my experience. My aunt was treated with respect and dignity throughout.

I can’t praise the staff enough - representatives even came to Mum’s celebration service back in her home village- 30 miles from Maidenhead. Thank you from us all.

Generally, we are very pleased with all aspects of the care home. It does have areas that need improving but the positives and negatives are all discussed in open meetings and addressed as required - honesty and open discussion are always welcomed.

It was lunchtime and the manager placed us at once in a larger dining area with the other residents a new table was laid and water was brought in. The head chef gave us two choices of meat and we sat down with my mother's sister. All the staff are very warm and helpful they cant be more helpful.

As a relative with a loved one living at Boulters Lock, I would highly recommend it and I feel confident that my mother is in safe, caring hands.

I had an operation on 7th June - a hemithyroidectomy and came from the hospital for two weeks respite to convalesce. I could not have chosen a better place and remembered that the mum of some friends had been in the same home several years ago and had been really happy.

I have only praise for all the staff. They were wonderful. Cleanliness was very good. Home cooked food which I really enjoyed. Nothing was too much trouble. All I had to do was to recuperate after my operation. I was very lucky the sun shone every day. The house and garden were a joy and I would just sit and relax at the table under the umbrella.

The second week, they had the mini bus for the week and went out every day which I really enjoyed.

For me, a very happy experience.

Now my father is more settled after 10weeks in the home.

We are very happy with the personalised care that our Mum receives - staff do their very best and we feel that they all have got to know her and her needs well. Staff are cheerful and this helps to make residents feel relaxed and at home.

I have been extremely happy with the service provided and would highly recommend this home.