Boulters Lock Residential Home

I have been visiting Boulters Lock Care Home for over two years and they look after the residents so well, they have excellent meals, entertainment and they spend a lot of time thinking of how to improve the individual needs of the people they care for. I am so happy that we chose Boulters Lock for my brother and I would recommend it to anybody! All of the staff are amazing but the manager and deputy manager are so thoughtful and professional and caring that I am just very grateful for all that they and all of the other staff do for him.

Boulter's Lock Care Home has been caring for my mother for around 5-years now. She is happy, safe and well cared for there. It has clearly been a very difficult year because of the Pandemic, but the staff and management at Boulters deserve praise for their proactive management of the situation and for keeping their residents safe during this period, whilst facilitating contact with family members as well as could be hoped for.

This place is amazing. The patience that the staff have is amazing. Lots of laughter that everyone has is unbelievable I love it here.

Generall I am happy here. I get very good care. Everything is provided for me. I have not been out for a long time, but the staff arranged for me to go to the coffee shop which made me feel very special.

The managers are very good well-read people. It has been a pleasure to be here at the home. Everyone has been helpful to me. I would return here as it was so nice. The staff always helped me to do my makeup as I always like to look good. I want to thank them all.

When looking for a care home for my mum, we heard about Boulters Lock care home through a friend of my daughters. From the moment we got in touch, it felt right. The manager went above and beyond to make the whole experience of putting my mum into a care home not so difficult. The place itself has such a homely feel about it. Unfortunately, it didn’t work out for my mum, as in hindsight, she wasn’t quite ready for residential care and is now living in a retirement complex. When the time comes for her to need full-time care, I wouldn’t hesitate in taking her back to Boulters Lock.

My stay was excellent and the carers have been brilliant. I would come here again.

She will need encouragement to walk better and also to participate in activities but I feel sure the staff will do all they can in this respect.

The care, attention and patience shown to my husband during his stay and to myself who made endless phone calls and questions were excellent. We could not have got through this harrowing time without you all. A very big thank you to the whole team one you can all be very proud of.

The staff are all outstanding and their ability to show love, compassion and respect to their frail residents goes way beyond their job description. During the last nine months of restrictions due to covid 19, the situation was handled so admirably by the management and staff and we knew as a family our mum was being loved and cared for in our absence and as she was during her final days.

Our mother was a resident at Boulters Lock Residential Home for almost six years until she passed away in October this year. From our very first conversation with Boulters, we found the staff at every level to be understanding, kind and empathic. The home has a very homely feel and the relatively small size allows for every resident to be viewed as an individual and to receive the personalised care they need. Many of the staff have worked at the home for a long time and we really appreciated the relationships that we built with all of them. Our mother suffered from dementia and received consistently high-quality care throughout the time she was at Boulters. In the early years the company and entertainment provided helped her sustain her mental faculties while in the latter years, as she required more intensive personal care, the team at Boulters responded with expertise, kindness and compassion, enabling her to stay in comfortable familiar surroundings till the end.

My Mother went to Boulters on a respite basis at the end of December 2019 following some previous holiday visits. She so enjoyed it there and so well cared for. Then covid came and we all went into lockdown and she stayed at Boulters as nicer for her to have 24hr care and company. Sadly she died this morning not of covid but an infection. I cannot explain how special and important the care she received was - it made all the difference in the world to both her and me. When she was well she had fun and enjoyed it and during her final days, she was respected, loved and cared for. What more can one ask for their dearest Mother.

Mum was very well cared for and I had complete confidence in the Boulters staff. In particular, I want to commend the management team - it cannot be easy to run a care home but they coped admirably with all the many challenges that arose.

Wow! What can I say? The staff are the best and I wish to thank them all and the management. What a great job you are all doing and a special thanks to one of the carers.

My mum has been living here for nearly two years. One of the reasons I chose Boulters Lock was the lovely accessible garden. Although my mum's needs have changed over time, the care provided by the staff has always been tailored to her meet her needs. I feel they know her as well as I do which is reassuring. They know her favourite songs and what makes her smile. The staff are friendly and welcoming to relatives so it feels very much like mum is in her own home and I can pop in at any time. Although, due to the Coronavirus I have not seen my mum in person for two months, the staff provide updates, photos and I know I can telephone or video call her.

Mum was approved to move to Boulters Lock Residential Home on 1st April after spending a month in hospital with a rapid onset of dementia. Although we haven't been able to go into the home since she arrived, the staff have been fantastic in letting us see mum at the door, video calls whenever we want and take any of her belongings to her, albeit we leave them for the carers to take in (Coronavirus). Couldn't fault them, to be honest.

Staff are kind and always provide help and have no problem with communication. The food has made me put on weight. The mangers get on well together. There have been a few days when I was feeling down, but the staff always made me laugh; it makes me feel like I am at home. Keep up with the standards you have; you can't go wrong. This is my second family now.

My Grandmother is a resident at Boulters Lock and it is the best situation for her. Since moving in her sparkle has returned and she is always smiling and happy. The staff are incredible, going out of their way to meet any needs and requests, including setting up video calls whenever we are unable to visit. We are so grateful for all they do.

We were looking for a homely home, with very loving caring people to look after our Mam, for a couple of weeks respite, with a view of perm residence and we found this lovely home. From the first phone call to meeting the staff, we could hear and see how caring they are and how well Mam would be looked after, they have kept me informed and reassured me of Mams progress and how she has settled in. This has been very hard for us to make this decision but knowing that Mam is in really loving hands really helps us.

I have just had my mother here for two weeks. The only reason she has moved is because we are in Reading and this is a bit too far out. Management and staff are excellent. The interaction they have with the residents is phenomenal. They do games, cooking, singing etc. They are flat out from morning until night. My mum seemed so much more alive after two weeks. I think I will be bringing her back. Excellent job everyone!