
Lots of laughter that everyone has is unbelievableG R(Resident / Service User)

I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)


Lots of laughter that everyone has is unbelievableG R(Resident / Service User)

I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)


Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.
Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.
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Care Provided by Boulters Lock Residential Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Boulters Lock Residential Home for full pricing details and T&Cs.
Contact Boulters Lock Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Ashleigh Newman (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (2)
Visiting
- All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.
Parking
- Plenty of on-site parking available
Boulters Lock Residential Home Reviews (98)
Boulters Lock Residential Home has a Review Score of 9.8 (9.769) out of 10, based on 24 reviews in the last 2 years.
Over all time Boulters Lock Residential Home has 98 reviews.
I have been visiting Boulters Lock Care Home for over two years and they look after the residents so well, they have excellent meals, entertainment and they spend a lot of time thinking of how to improve the individual needs of the people they care for. I am so happy that we chose Boulters Lock for my brother and I would recommend it to anybody! All of the staff are amazing but the manager and deputy manager are so thoughtful and professional and caring that I am just very grateful for all that they and all of the other staff do for him.
Thank you very much for your fantastic review of Boulters Lock. It is our pleasure to care for your brother, and we are so glad you are very happy with the way we are looking after him. We are so delighted to have you both as part of our Boulters Lock family, and we look forward to seeing you again soon. We shall ensure all the Boulters Lock team sees your wonderful words of appreciation to them.
Boulter's Lock Care Home has been caring for my mother for around 5-years now. She is happy, safe and well cared for there. It has clearly been a very difficult year because of the Pandemic, but the staff and management at Boulters deserve praise for their proactive management of the situation and for keeping their residents safe during this period, whilst facilitating contact with family members as well as could be hoped for.
Thank you for your very kind words about Boulters Lock. It is our pleasure to care for your mother and to keep her safe during these very challenging times. Our managers and team will be delighted with your review, and we shall ensure all of them see your lovely comments.
This place is amazing. The patience that the staff have is amazing. Lots of laughter that everyone has is unbelievable I love it here.
Thank you so much for your wonderful words about Boulters Lock. We are so glad you love being in our care and it is our pleasure to look after you, especially with all the laughter we enjoy together. We are one big happy family at Boulters Lock and we are delighted you are part of it.
Generall I am happy here. I get very good care. Everything is provided for me. I have not been out for a long time, but the staff arranged for me to go to the coffee shop which made me feel very special.
What a lovely review of Boulters Lock. Thank you so much for your very kind words. It's our pleasure to look after you and we are so glad you enjoyed your visit to the coffee shop. You are very special to all of us here.
The managers are very good well-read people. It has been a pleasure to be here at the home. Everyone has been helpful to me. I would return here as it was so nice. The staff always helped me to do my makeup as I always like to look good. I want to thank them all.
Thank you so much for your fantastic review of Boulters House. We are so glad you enjoyed your stay with us and we would be delighted to see you again sometime in the future. We will ensure that your make-up looks immaculate again as it did this time!
When looking for a care home for my mum, we heard about Boulters Lock care home through a friend of my daughters. From the moment we got in touch, it felt right. The manager went above and beyond to make the whole experience of putting my mum into a care home not so difficult. The place itself has such a homely feel about it. Unfortunately, it didn’t work out for my mum, as in hindsight, she wasn’t quite ready for residential care and is now living in a retirement complex. When the time comes for her to need full-time care, I wouldn’t hesitate in taking her back to Boulters Lock.
Thank you so much for your lovely feedback about Boulters Lock. We are delighted you were pleased with the way we dealt with your enquiry regarding your mum's welfare. We hope she is happy in her new retirement complex and we do look forward to welcoming you both into the Boulters Lock family when the time is right.
My stay was excellent and the carers have been brilliant. I would come here again.
Thank you so much for your lovely review of Boulters Lock. It was our pleasure to look after you during your stay with us. Please do keep in contact and let us know how you are getting on.
I found the atmosphere to be very homely, warm and welcoming in which my wife should feel comfortable and hopefully enable her to settle down quite quickly. Her room is nice and overlooks the front garden.
She will need encouragement to walk better and also to participate in activities but I feel sure the staff will do all they can in this respect.
Thank you so much for your lovely words about Boulters Lock. We are so pleased you like our warm and welcoming home, and we shall ensure that your wife continues to be safe and happy in our care.
The care, attention and patience shown to my husband during his stay and to myself who made endless phone calls and questions were excellent. We could not have got through this harrowing time without you all. A very big thank you to the whole team one you can all be very proud of.
Thank you so much for your wonderful comments about Boulters Lock. We are so glad we could help you through this harrowing time and that you were happy with the way we cared for your husband. We shall share your lovely review with all the Boulters Lock team. Please don't hesitate to contact us if we can be of any further assistance.
The staff are all outstanding and their ability to show love, compassion and respect to their frail residents goes way beyond their job description. During the last nine months of restrictions due to covid 19, the situation was handled so admirably by the management and staff and we knew as a family our mum was being loved and cared for in our absence and as she was during her final days.
Thank you so much for your wonderful review of Boulters Lock. It was our pleasure to care for your mum over the past six years and for you all to be part of the Boulters Lock family. Thank you so much for your kind words about all our fantastic team, including our kitchen, maintenance and...
Our mother was a resident at Boulters Lock Residential Home for almost six years until she passed away in October this year. From our very first conversation with Boulters, we found the staff at every level to be understanding, kind and empathic. The home has a very homely feel and the relatively small size allows for every resident to be viewed as an individual and to receive the personalised care they need. Many of the staff have worked at the home for a long time and we really appreciated the relationships that we built with all of them. Our mother suffered from dementia and received consistently high-quality care throughout the time she was at Boulters. In the early years the company and entertainment provided helped her sustain her mental faculties while in the latter years, as she required more intensive personal care, the team at Boulters responded with expertise, kindness and compassion, enabling her to stay in comfortable familiar surroundings till the end.
Thank you for your wonderful review of Boulters Lock and your feedback. We are pleased to hear you felt the homely and personalised touch we strive for at Boulters Lock, and your comments about our amazing team, whom we know will really appreciate your kind thoughts. We were so sorry to hear of your Mother's passing too, and our thoughts are with you and your family at this time.
My Mother went to Boulters on a respite basis at the end of December 2019 following some previous holiday visits. She so enjoyed it there and so well cared for. Then covid came and we all went into lockdown and she stayed at Boulters as nicer for her to have 24hr care and company. Sadly she died this morning not of covid but an infection. I cannot explain how special and important the care she received was - it made all the difference in the world to both her and me. When she was well she had fun and enjoyed it and during her final days, she was respected, loved and cared for. What more can one ask for their dearest Mother.
Thank you so much for taking the time to review Boulters Lock. We were so very sorry to hear about your Mother, and from all of the Hartford Care family, you are in our thoughts. We are so glad we had the privilege of helping to look after your Mother, and I know your kind words will be very much appreciated by our team at Boulters Lock.
Never one to engage in group activities she became an active participant - I particularly remember her joining in singing and dancing. She celebrated her 100th birthday under COVID-19 restrictions but the Boulters team ensured it was a special day. We joined her party via Zoom to see her wheeled out into the garden and watched as she opened and enjoyed her card from the Queen.
In her last few weeks, Boulters staff worked closely with the medical team to ensure a peaceful end.
Mum was very well cared for and I had complete confidence in the Boulters staff. In particular, I want to commend the management team - it cannot be easy to run a care home but they coped admirably with all the many challenges that arose.
Thank you so much for your wonderful words about Boulters Lock. It was our pleasure to care for your mother and to ensure her 100th birthday was such a special day for her, and for you being able to join in watching the celebrations on Zoom. We will ensure our brilliant Boulters team sees your...
Wow! What can I say? The staff are the best and I wish to thank them all and the management. What a great job you are all doing and a special thanks to one of the carers.
Thank you so much for your wonderful review of Boulters Lock. We are so grateful for your kind comments and we shall pass on your gratitude to our amazing team.
My mum has been living here for nearly two years. One of the reasons I chose Boulters Lock was the lovely accessible garden. Although my mum's needs have changed over time, the care provided by the staff has always been tailored to her meet her needs. I feel they know her as well as I do which is reassuring. They know her favourite songs and what makes her smile. The staff are friendly and welcoming to relatives so it feels very much like mum is in her own home and I can pop in at any time. Although, due to the Coronavirus I have not seen my mum in person for two months, the staff provide updates, photos and I know I can telephone or video call her.
What lovely words about Boulters Lock. It's a pleasure to look after your Mum and to make her smile. These have been difficult times for us all but we want you to know that your Mum is keeping well and you can get in touch with her at any time. We look forward to seeing you again once it is safe to do so. We shall share your wonderful comments with all our brilliant Boulters team.
Mum was approved to move to Boulters Lock Residential Home on 1st April after spending a month in hospital with a rapid onset of dementia. Although we haven't been able to go into the home since she arrived, the staff have been fantastic in letting us see mum at the door, video calls whenever we want and take any of her belongings to her, albeit we leave them for the carers to take in (Coronavirus). Couldn't fault them, to be honest.
Thank you so much for your fantastic review of Boulters Lock. It has been a very difficult time for your Mum to come and join us, but we wanted to make sure you knew that she was being well cared for by our wonderful team, as well as enjoying regular video calls with her. We look forward to welcoming you into our care home once it is safe to do so again.
Staff are kind and always provide help and have no problem with communication. The food has made me put on weight. The mangers get on well together. There have been a few days when I was feeling down, but the staff always made me laugh; it makes me feel like I am at home. Keep up with the standards you have; you can't go wrong. This is my second family now.
Thank you so much for your wonderful review about Boulters Lock. It is our pleasure to look after you and make you laugh. You are very much part of our Boulters Lock family and we are so glad you feel so at home with us.
My Grandmother is a resident at Boulters Lock and it is the best situation for her. Since moving in her sparkle has returned and she is always smiling and happy. The staff are incredible, going out of their way to meet any needs and requests, including setting up video calls whenever we are unable to visit. We are so grateful for all they do.
Thank you so much for your lovely words about Boulters Lock. It is our pleasure to look after your Grandmother and we are delighted you have noticed how happy she is in our care. We shall continue to ensure you have regular chats with her via a video call until you are able to come and visit her again.
We were looking for a homely home, with very loving caring people to look after our Mam, for a couple of weeks respite, with a view of perm residence and we found this lovely home. From the first phone call to meeting the staff, we could hear and see how caring they are and how well Mam would be looked after, they have kept me informed and reassured me of Mams progress and how she has settled in. This has been very hard for us to make this decision but knowing that Mam is in really loving hands really helps us.
Thank you very much for your superb review of Boulters Lock. We are so glad you chose us to look after your Mam and that you are reassured by how happy she is in our care. Such lovely comments that mean so much to all of us here.
I have just had my mother here for two weeks. The only reason she has moved is because we are in Reading and this is a bit too far out. Management and staff are excellent. The interaction they have with the residents is phenomenal. They do games, cooking, singing etc. They are flat out from morning until night. My mum seemed so much more alive after two weeks. I think I will be bringing her back. Excellent job everyone!
Thank you so much for taking the time to review Boulters Lock. We are so pleased to hear your comments about the interaction and activities we do in the home and your comments about the management and staff - we will pass your comments onto our wonderful Boulters Lock team who I know will really appreciate the feedback. We look forward to seeing you both again soon!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Boulters Lock Residential Home.
There are no upcoming events for Boulters Lock Residential Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Boulters Lock Residential Home.
Meet the Team (1)

Hi,
I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.
My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.
Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.
I aim to ensure residents have a smile on their faces and are kept safe.
We look forward to seeing you at Boulters Lock!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Boulters Lock Residential Home to verify any information. View our terms and conditions. Boulters Lock Residential Home has an Enhanced Service -more info.