Boulters Lock Residential Home

56 Sheephouse Road, Maidenhead SL6 8HP
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9.7 91 Reviews
  • Boulters Lock Residential Home, Maidenhead
Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.

Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.

A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 32 en-suite bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents also benefit from beautiful communal areas, the dining room to enjoy the all inclusive homemade meals, daily scheduled activities including trips out, hairdressing salon, access to video calling as well as a fully included laundry service.

Boulters Lock is a family home created with three underlying values at its core. These are care, comfort and companionship.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1725
  • RESPITE Self-Funded Residential Dementia Care: from £1725

Special offer - for limited time only. Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Boulters Lock Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ashleigh Newman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Plenty of on-site parking available

Boulters Lock Residential Home Reviews (91)

9.7

Boulters Lock Residential Home has a Review Score of 9.7 (9.731) out of 10, based on 23 reviews in the last 2 years.
Over all time Boulters Lock Residential Home has 91 reviews.

Overall Experience
  • 75
  • 15
  • 1
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Date Published
  • 91
  • 7
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  • 23
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Reviewer Connection to Boulters Lock Residential Home
  • 32
  • 18
  • 11
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 91, showing 41-60
Review from Henry L (Husband of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
As my wife has only been a resident for 11 or 12 days it is too early for me to contribute as much as I would like to this review. However, I have been very impressed with the care and attention given by the staff to the well being of my wife and despite the restrictions of lockdown etc to their welcoming
me as a visitor at this stressful period of time. I am also impressed by the professionalism of the manager and of her management team.
I found the atmosphere to be very homely, warm and welcoming in which my wife should feel comfortable and hopefully enable her to settle down quite quickly. Her room is nice and overlooks the front garden.
She will need encouragement to walk better and also to participate in activities but I feel sure the staff will do all they can in this respect.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your lovely words about Boulters Lock. We are so pleased you like our warm and welcoming home, and we shall ensure that your wife continues to be safe and happy in our care.

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Review from Jane S (Wife of Resident) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, attention and patience shown to my husband during his stay and to myself who made endless phone calls and questions were excellent. We could not have got through this harrowing time without you all. A very big thank you to the whole team one you can all be very proud of.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful comments about Boulters Lock. We are so glad we could help you through this harrowing time and that you were happy with the way we cared for your husband. We shall share your lovely review with all the Boulters Lock team. Please don't hesitate to contact us if we can be of any further assistance.

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Review from Jenny H (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum was a resident at Boulters Lock Residential Home in Maidenhead for 6 years. This really was her home and as a family, we were all made to feel this way, we really were all part of a big family and as such my mum was given the love and care she would as if she was with us. Nothing was ever
too much and everyone who worked there from the kitchen to maintenance and housekeeping and the care staff all took a part in my mum's care right to the very end of her life.
The staff are all outstanding and their ability to show love, compassion and respect to their frail residents goes way beyond their job description. During the last nine months of restrictions due to covid 19, the situation was handled so admirably by the management and staff and we knew as a family our mum was being loved and cared for in our absence and as she was during her final days.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful review of Boulters Lock. It was our pleasure to care for your mum over the past six years and for you all to be part of the Boulters Lock family. Thank you so much for your kind words about all our fantastic team, including our kitchen, maintenance and housekeeping staff. Without them, we could not run our care home on a day to day basis. We shall ensure everyone at Boulters Lock knows how much you appreciate all the love and care your mum received while she was with us.

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Review from Andrea B (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was a resident at Boulters Lock Residential Home for almost six years until she passed away in October this year. From our very first conversation with Boulters, we found the staff at every level to be understanding, kind and empathic. The home has a very homely feel and the relatively small
size allows for every resident to be viewed as an individual and to receive the personalised care they need. Many of the staff have worked at the home for a long time and we really appreciated the relationships that we built with all of them. Our mother suffered from dementia and received consistently high-quality care throughout the time she was at Boulters. In the early years the company and entertainment provided helped her sustain her mental faculties while in the latter years, as she required more intensive personal care, the team at Boulters responded with expertise, kindness and compassion, enabling her to stay in comfortable familiar surroundings till the end.
Reply from Leah-Marie Smith, HR Director at Boulters Lock Residential Home

Thank you for your wonderful review of Boulters Lock and your feedback. We are pleased to hear you felt the homely and personalised touch we strive for at Boulters Lock, and your comments about our amazing team, whom we know will really appreciate your kind thoughts. We were so sorry to hear of your Mother's passing too, and our thoughts are with you and your family at this time.

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Review from Sue F (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother went to Boulters on a respite basis at the end of December 2019 following some previous holiday visits. She so enjoyed it there and so well cared for. Then covid came and we all went into lockdown and she stayed at Boulters as nicer for her to have 24hr care and company. Sadly she died this
morning not of covid but an infection. I cannot explain how special and important the care she received was - it made all the difference in the world to both her and me. When she was well she had fun and enjoyed it and during her final days, she was respected, loved and cared for. What more can one ask for their dearest Mother.
Reply from Leah-Marie Smith, HR Director at Boulters Lock Residential Home

Thank you so much for taking the time to review Boulters Lock. We were so very sorry to hear about your Mother, and from all of the Hartford Care family, you are in our thoughts. We are so glad we had the privilege of helping to look after your Mother, and I know your kind words will be very much appreciated by our team at Boulters Lock.

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Review from Keith W (Son of Resident) published on 3 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident at Boulters Lock for three years until she died in August 2020. She suffered from dementia and was no longer able to be cared for at home. From the start the care she received at Boulters Lock was outstanding and her anxieties quickly melted away.
Never one to engage in group
activities she became an active participant - I particularly remember her joining in singing and dancing. She celebrated her 100th birthday under COVID-19 restrictions but the Boulters team ensured it was a special day. We joined her party via Zoom to see her wheeled out into the garden and watched as she opened and enjoyed her card from the Queen.
In her last few weeks, Boulters staff worked closely with the medical team to ensure a peaceful end.
Mum was very well cared for and I had complete confidence in the Boulters staff. In particular, I want to commend the management team - it cannot be easy to run a care home but they coped admirably with all the many challenges that arose.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful words about Boulters Lock. It was our pleasure to care for your mother and to ensure her 100th birthday was such a special day for her, and for you being able to join in watching the celebrations on Zoom. We will ensure our brilliant Boulters team sees your review so they know how much you appreciated everything they did for your mother, especially during her last few weeks.

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Review from P B (Son of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wow! What can I say? The staff are the best and I wish to thank them all and the management. What a great job you are all doing and a special thanks to one of the carers.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful review of Boulters Lock. We are so grateful for your kind comments and we shall pass on your gratitude to our amazing team.

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Review from Sarah C (Daughter of Resident) published on 2 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living here for nearly two years. One of the reasons I chose Boulters Lock was the lovely accessible garden. Although my mum's needs have changed over time, the care provided by the staff has always been tailored to her meet her needs. I feel they know her as well as I do which is reassuring.
They know her favourite songs and what makes her smile. The staff are friendly and welcoming to relatives so it feels very much like mum is in her own home and I can pop in at any time. Although, due to the Coronavirus I have not seen my mum in person for two months, the staff provide updates, photos and I know I can telephone or video call her.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

What lovely words about Boulters Lock. It's a pleasure to look after your Mum and to make her smile. These have been difficult times for us all but we want you to know that your Mum is keeping well and you can get in touch with her at any time. We look forward to seeing you again once it is safe to do so. We shall share your wonderful comments with all our brilliant Boulters team.

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Review from Mark B (Son of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was approved to move to Boulters Lock Residential Home on 1st April after spending a month in hospital with a rapid onset of dementia. Although we haven't been able to go into the home since she arrived, the staff have been fantastic in letting us see mum at the door, video calls whenever we want
and take any of her belongings to her, albeit we leave them for the carers to take in (Coronavirus). Couldn't fault them, to be honest.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your fantastic review of Boulters Lock. It has been a very difficult time for your Mum to come and join us, but we wanted to make sure you knew that she was being well cared for by our wonderful team, as well as enjoying regular video calls with her. We look forward to welcoming you into our care home once it is safe to do so again.

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Review from P D (Resident) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind and always provide help and have no problem with communication. The food has made me put on weight. The mangers get on well together. There have been a few days when I was feeling down, but the staff always made me laugh; it makes me feel like I am at home. Keep up with the standards
you have; you can't go wrong. This is my second family now.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful review about Boulters Lock. It is our pleasure to look after you and make you laugh. You are very much part of our Boulters Lock family and we are so glad you feel so at home with us.

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Review from Amy (Granddaughter of Resident) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother is a resident at Boulters Lock and it is the best situation for her. Since moving in her sparkle has returned and she is always smiling and happy. The staff are incredible, going out of their way to meet any needs and requests, including setting up video calls whenever we are unable to
visit. We are so grateful for all they do.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your lovely words about Boulters Lock. It is our pleasure to look after your Grandmother and we are delighted you have noticed how happy she is in our care. We shall continue to ensure you have regular chats with her via a video call until you are able to come and visit her again.

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Review from Yvonne R (Daughter of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were looking for a homely home, with very loving caring people to look after our Mam, for a couple of weeks respite, with a view of perm residence and we found this lovely home. From the first phone call to meeting the staff, we could hear and see how caring they are and how well Mam would be looked
after, they have kept me informed and reassured me of Mams progress and how she has settled in. This has been very hard for us to make this decision but knowing that Mam is in really loving hands really helps us.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you very much for your superb review of Boulters Lock. We are so glad you chose us to look after your Mam and that you are reassured by how happy she is in our care. Such lovely comments that mean so much to all of us here.

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Review from Clive D (Son of Resident) published on 17 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just had my mother here for two weeks. The only reason she has moved is because we are in Reading and this is a bit too far out. Management and staff are excellent. The interaction they have with the residents is phenomenal. They do games, cooking, singing etc. They are flat out from morning
until night. My mum seemed so much more alive after two weeks. I think I will be bringing her back. Excellent job everyone!
Reply from Leah-Marie Mills, HR Director at Boulters Lock Residential Home

Thank you so much for taking the time to review Boulters Lock. We are so pleased to hear your comments about the interaction and activities we do in the home and your comments about the management and staff - we will pass your comments onto our wonderful Boulters Lock team who I know will really appreciate the feedback. We look forward to seeing you both again soon!

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Review from Ian P (Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and happy how staff treated me with care, dignity and respect. How staff helped me with my mental stability. Now I am a lot better and staff are very friendly and professional. I like the atmosphere.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your lovely comments about Boulters Lock. We are delighted that, thanks to the care you have received, you are feeling a lot better. We will pass on your wonderful review to our fantastic team there so that they know how much you appreciate what they are doing for you.

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Review from Katheryn R (Daughter of Resident) published on 2 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you for all the wonderful care my father received from the team at Boulters Lock Residential Home during the two and a half years he spent in their care. The staff were always so kind and caring, making Boulters feel homely and friendly. Dad assumed he had moved into a hotel when he arrived
in June 2017 and settled in very quickly.
His final weeks were handled with real care and dignity and the quality of the care he received was to the highest standard. I will always be grateful to the manager and her team. I realise that many people played their part in the wonderful dedication to Dad.
The care staff for their superb care-giving. The kitchen team who made special pureed meals for Dad. These were always beautifully presented, tasty and appetising. Also thank you for the amazing birthday cakes! The activities coordinator and the housekeeper for their friendship and positive motivation.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your lovely words about Boulters Lock. It was a pleasure to look after your father during his stay with us and we shall share your wonderful comments with our fantastic care, kitchen and management teams.

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Review from T A (Son of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Boulters Lock is a very caring place - it is obvious that the staff here have the best interests of the residents in mind. They talk respectfully, kindly and personally to residents, use their names and get down to their level of sitting. They listen to visitors and keep you informed about your relative's
wellbeing and status. The food is excellent, the activities are good and the place is warm, safe and caring. I mention that again, as it's is so important.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you very much for your wonderful review of Boulters Lock. Care, comfort and companionship are central to everything we do and we are delighted that our brilliant team is looking after your loved one so well and keeping you regularly updated of their well-being. We will pass on your comments to the team so they know how much you value and appreciate everything they are doing.

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Review from C C (Friend of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very professional caring staff who did their best to allow my friend to live safely but independently, having to cope with her difficult challenging behaviour due to her dementia. The staff have remained professional at all times, with excellent communication regarding any issues.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you for your very positive review. We are extremely proud of our staff, who will be very encouraged and heartened by your kind words about their professionalism. We will ensure your comments are passed on to them.

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Review from Joan B (Wife of Resident) published on 16 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was very unsettled when he first moved to Boulters Lock, but the staff persevered and now he is looking much happier and comfortable, but he would still like me to be there all the time. The home has ‘homely’ feel with the air of an elegant hotel for the elderly.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you for your lovely comments. We are so glad that your husband is now feeling happier and more comfortable in his new surroundings. We are fully aware that the decision to move into a residential home is an emotional one and that's why our whole emphasis is on care, comfort and companionship. You are both very much part of our Hartford family and we hope you both continue to enjoy feeling "at home" at Boulters Lock.

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Review from Ann E (Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very empathetic and quick to see to all residents and are quick to offer help with hair drying which helps with my esteem. I was also offered help with my nails!
Management also very friendly and approachable.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you for your review, Ann. We are so glad to hear you had a happy stay with us and that you enjoyed some pampering while you were there! We will pass on your lovely comments to the management and staff at Boulters Lock.

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Review from Violette O (Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the whole staff most helpful. They anticipated your needs and helped in any way they could. A really great place to spend time when you need help. Particularly well managed.
Reply from Leah-Marie Mills, HR Director at Boulters Lock Residential Home

Thank you for taking the time to review your experience with us at Boulters Lock. We are delighted you enjoyed your time with us and would be happy to recommend us. We always like to learn from other people’s experiences and would be happy to discuss your thoughts around our dining experience and cleanliness in the home.
Kind Regards.

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Boulters Lock Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Boulters Lock Residential Home is calculated as follows: ( (205 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 271 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Boulters Lock Residential Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 26 Aug 2025

Vacancies available. For more information please contact Boulters Lock.

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Awards / Recognitions (9)

Meet the Team (1)

Ashleigh

Ashleigh Newman

Job Title: Home Manager Joined: 2009

Hi,


I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.


My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.


Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.


I aim to ensure residents have a smile on their faces and are kept safe.


We look forward to seeing you at Boulters Lock!

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