56 Sheephouse Road, Maidenhead SL6 8HP
Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.
Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.
A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 32 en-suite bedrooms and spaces inside and out to enjoy both companionship and privacy.
Boulters Lock is a family home created with three underlying values at its core. These are care, comfort and companionship.
Group: Hartford Care Ltd
Person in charge: Sevinj Hashimova (Registered Manager)
Local Authority / Social Services: Windsor and Maidenhead Royal Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 32
Rooms with ensuite WC: 32
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
No visiting restrictions. If visiting after 9pm, please telephone the home.
Parking:
Car park on site
Latest Care Quality Commission* Report on Boulters Lock Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Boulters Lock Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Boulters Lock Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.716 for Boulters Lock Residential Home is calculated as follows: ( (264 Excellents x 5) + (88 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 359 Ratings = 4.716
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.938 Points relating to the number of positive Reviews for Boulters Lock Residential Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6.4 Target = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Boulters Lock Residential Home has a Review Score of 9.7 (9.654) from 30 Reviews
Review submitted from a Postal Card by Florence W (Sister of Resident) on Thursday 22 February 2018. Relates to February 2018.
On arrival, we had fresh hospitality and were warmly welcomed. We were put in a lovely room overlooking the lovely garden.
It was lunchtime and the manager placed us at once in a larger dining area with the other residents a new table was laid and water was brought in. The head chef gave us two choices of meat and we sat down with my mother's sister. All the staff are very warm and helpful they cant be more helpful.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Website Submission by Jane P (Daughter of Resident) on Sunday 28 January 2018. Relates to January 2018.
Mum is currently on respite following a bad fall but we are hoping that she will be happy to stay long term.
My brothers and I are very impressed with the warmth and efficiency of care that she is receiving. We are also very pleased with the care shown to us. As a family, we have been through a traumatic time, only losing Dad in August 2017 and to watch Mum’s care needs increase has been distressing. The staff always make us feel that they are there for us as well as Mum. We are very grateful that they made it possible for us to be with Mum on Christmas Day.
There is a lovely atmosphere in the home - with plenty of good humour and laughter. It has been wonderful to see Mum starting to banter with the staff.
Mum said to me today that she wasn’t sure about Boulters Lock when she first arrived. Now though she feels the staff are very kind and she can’t fault their care. This was so good to hear! Thank you to everyone.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Website Submission by Lindsay F (Daughter of Resident) on Monday 22 January 2018. Relates to January 2018.
My mother has been a resident at Boulters Lock Residential Home for more than 3 years. Over that time she has been happy and settled in a warm, safe and homely environment. The care she receives is of a high standard delivered with kindness and respect by staff who are always willing to go the extra mile to help and support her. The home is well organised and runs smoothly from day to day. Relatives can visit when they want and are always made to feel welcome and involved. There are opportunities for residents to undertake a variety of daily activities and the meals provided are nutritious of a high standard and include a good range of menus.
As a relative with a loved one living at Boulters Lock, I would highly recommend it and I feel confident that my mother is in safe, caring hands.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by K W (Son of Resident) on Friday 12 January 2018. Relates to December 2017.
My mother became a resident at Boulters Lock Residential Home in July 2017 after suffering from dementia for some years. She settled in very quickly and now feels secure and her anxiousness has reduced.
I have found all of the staff very caring and responsive to my mother's needs.
I am very happy that we chose Boulters Lock.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Katy E (Daughter of Resident) on Wednesday 3 January 2018. Relates to November 2017.
My mother came to Boulters Lock a year ago after a fall, 8 weeks in a hospital and short-term memory difficulties led her to be unable to live on her own any more at the age of 89 years.
She was adamant she did not want to live in a care home and was suffering from near malnutrition.
A year on, she has gained a stone in weight due to the wonderful meals and snacks here. She has a beautiful sunny room full of her most precious photos and ornaments.
She has made friends.
Her words, "I'm very happy here. What's not to like?".
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Janice S (Respite Resident) on Tuesday 15 August 2017. Relates to June 2017.
I had an operation on 7th June - a hemithyroidectomy and came from the hospital for two weeks respite to convalesce. I could not have chosen a better place and remembered that the mum of some friends had been in the same home several years ago and had been really happy.
I have only praise for all the staff. They were wonderful. Cleanliness was very good. Home cooked food which I really enjoyed. Nothing was too much trouble. All I had to do was to recuperate after my operation. I was very lucky the sun shone every day. The house and garden were a joy and I would just sit and relax at the table under the umbrella.
The second week, they had the mini bus for the week and went out every day which I really enjoyed.
For me, a very happy experience.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by S H (Son of Resident) on Wednesday 10 May 2017. Relates to March 2017.
Tricky settling in period while the staff and my father needed time to get to know each other.
Now my father is more settled after 10weeks in the home.
How likely would you be to recommend Boulters Lock Residential Home? Neither Unlikely or Likely
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Review submitted from a Postal Card by J L (Friend of Resident) on Thursday 13 April 2017. Relates to March 2017.
The deputy manager is a delight.
She is so friendly both with patients and their friends and relatives.
When anything is required she is really helpful.
I gather she is leaving and think everyone will miss her immensely.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Website Submission by Karen D (Power of Attorney Solicitor of Resident) on Thursday 13 April 2017. Relates to April 2017.
Boulters Lock Residential Home provides a happy and caring environment for their residents. The home itself is tastefully decorated and always spotless.
Members of staff are always cheerful and available to assist if required. Communication is excellent - I am always kept up to date with information relating to our resident.
Food is freshly prepared and is served in a lovely dining room - tables set with table cloths and fresh flowers. A range of daily activities are provided (a diary of events provided for residents to choose from).
I have been extremely happy with the service provided and would highly recommend this home.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by J W (Daughter of Resident) on Monday 10 April 2017. Relates to March 2017.
We are very happy with the personalised care that our Mum receives - staff do their very best and we feel that they all have got to know her and her needs well. Staff are cheerful and this helps to make residents feel relaxed and at home.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Shirley T (Sister-in-law of Resident) on Friday 31 March 2017. Relates to March 2017.
We visit this home once a month from Somerset to see my two sisters in laws who are residents.
We always get a very friendly welcome from the staff.
It will be a very big loss to the home when the deputy manager leaves next month.
She is always very ready to talk to you about anything you want to know about your family who are so well looked after there.
We would recommend this home to anybody who is looking to have family looked after.
They are treated with love and respect, I cannot praise them enough doing a hard job.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Brian M (Son of Resident) on Wednesday 29 March 2017. Relates to March 2017.
My mother who is 92 moved into the Boulters Lock Care Home some 2 and a half years ago and quickly settled into her new routine. The care home is very well run and provides an excellent environment for elderly people with dementia. Both the manager and deputy manager are always available to sit down and discuss any issues that might arise and to give feedback on the welfare of my mother. All the carers and staff are also dedicated to their jobs and provide all the support required to the residents.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Joan S (Resident) on Tuesday 28 March 2017. Relates to March 2017.
I have been very happy with my stay here. The staff are lovely and it's such a friendly place to be in. I've made a great friend here and the residents are nice too. I've only been staying for a short time and I feel it's done me a good job being with company, as I struggled living on my own.
I'm feeling much better than I did. The reason I came here is because I was waiting until my flat was ready to move into. I had no idea what it was like living in a care home, but this one didn't disappoint. If I could not longer care for myself, then Boulters Lock would be the one I would choose.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Marilyn C (Daughter of Resident) on Friday 29 July 2016. Relates to July 2016.
In late June nearly my 91 year old mother had to undergo surgery for the first time in her life, a mastectomy of her breast. The staff have all been good with exception being the deputy manager and senior carers who were excellent. We are pleased our mother is making such good progress and seems very comfortable. Thank you to all your staff!!!
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by K W (Grandson of Resident) on Monday 25 April 2016. Relates to April 2016.
We are very pleased that our grandmother has settled in so well since coming to live at Boulters care home in March. All of the staff seem friendly and attentive. The overall level of care in our opinion is excellent.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Wendy W (Sister of Resident) on Friday 18 March 2016. Relates to March 2016.
My sister has always been very independent and is in denial about her dementia so she resents the lack of freedom which is an inevitable part of being in a care home. However the staff understand how she feels and treat her with great sensitivity and patience, so she is now settling in happily. She enjoys the food very much, loves her room and sleeps well and is looking so much better physically now. I am really pleased, most of all she loves the daily activities which she finds great fun. She enjoys her daily walks in the garden too. She tells me she is in a "nice new club" and is getting to know the other "members".
How likely would you be to recommend Boulters Lock Residential Home? Likely
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Review submitted from a Website Submission by Nigel (Son of Resident) on Monday 22 February 2016. Relates to February 2016.
I would recommend Boulters Lock Residential Home to anyone looking for a trustworthy safe environment for a family member no longer capable of managing on their own. The staff are excellent, demonstrating a great balance between professional care and friendly support to the residents.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Website Submission by Judith D (Daughter of Resident) on Thursday 4 February 2016. Relates to February 2016.
My mother was admitted to Boulters Lock Residential home August 2015, she has settled extremely well and is very happy in her new home. My sister and I are very happy to see her so content and no longer experiencing episodes of distress. She is eating well, has lots of new friends and no longer feels isolated and alone. We are very pleased and happy with the care she is receiving in the home. The staff are all very kind and she feels safe. I would recommend this home to anyone.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by J S (Daughter of Resident) on Thursday 17 December 2015. Relates to November 2015.
My father went into Boulters Lock in August of this year after almost a year of trying to keep him at home after my mothers passing in 2014. dad was becoming more and more distressed at home and us as a family worried about his safety. We as a family decided to put him into Boulters initially as respite whilst I was on holiday but he settled so well he has stayed there. He is now happy and relaxed that bothy his general health and mental health has improved greatly. We as a family cannot thank the staff enough for taking such good care of dad and ultimately making both his and our lives so much easier. Thank you.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Pat O (Daughter of Resident) on Tuesday 1 December 2015. Relates to October 2015.
I have nothing but praise for the staff at Boulters, who work hard to provide such caring support to the residents. My father has been a resident for five years now and the care has been adapted to take into account his increasing frailness and needs. The food continues to be excellent and the activities have been more varied and of a higher quality recently, resulting in a lovely ambience among the residents who have benefitted.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by J C (Wife of Resident) on Monday 30 November 2015. Relates to November 2015.
My husband is well looked after and everyone is so friendly and caring, it is nice to visit. I am always made very welcome, it is like coming home! The staff are always happy and nothing is too much trouble. A wonderful home.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Website Submission by Andrea B (Daughter of Resident) on Friday 20 November 2015. Relates to November 2015.
My mother moved into Boulters Lock Residential Home at short notice just before Christmas last year when my father suddenly became ill and was no longer able to look after her. From the very first call, my sister and I found all the staff at Boulters to be outstandingly understanding, warm and caring both to our mother and to the rest of the family. Our Mum is very well cared for, eats and sleeps better than before she moved there and has settled and made friends to the degree that her dementia allows. She has a well-kept, warm and comfortable room with her own bathroom. The atmosphere is calm, friendly and happy and the house is well decorated and has the feel of a country home. Plenty of interesting activities are offered in the sitting room and the gardens are well tended and used frequently in the summer. Visitors are welcomed at any time and there are regular opportunities to chat to the assistant manager and other members of staff. If there are any concerns the staff always call us and our Mum’s health and well-being is regularly reviewed with us. In all we do not think we could have found a better place to care for our mother and we would happily recommend Boulters.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Website Submission by Sue A (Daughter of Resident) on Sunday 15 November 2015. Relates to November 2015.
Both my mum and dad moved into Boulters Lock about a month ago and I can't speak highly enough of the incredible care they have already received from the staff at this fabulous home. Nothing is too much trouble and they are always treated with love, kindness and respect.
All my family have been made incredibly welcome whenever we visit the home. We're always greeted positively by one of the team (not sure how they manage to find such lovely staff) and we've been made to feel that Boulters Lock is truly a 'home' for us all where we can relax and enjoy time with our parents.
The food is excellent (again we've frequently joined them for meals) and the restaurant area has a lovely relaxed feel with music playing and chatty, funny staff engaging with the residents in a caring fashion at all times.
The bedrooms are well equipped and beautifully furnished I have no doubt they will love being out in the big garden area in the spring when it's a little warmer.
I have witnessed lots of fun activities taking place with the residents - singing, baking, ball games, bingo etc and mum has been out in the garden helping to plant bulbs with some of the team. They are currently rehearsing for the Christmas Carol singalong.
My brothers and I had visited a number of other homes before choosing Boulters Lock and selected it over the others because of the lovely, happy welcoming feel of the place at each of our visits. Our experience in this first month has more than exceeded our expectations.
I would absolutely recommend this home to anyone looking for a safe and happy home.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Adrienne S (Friend of Resident) on Monday 7 September 2015. Relates to August 2015.
I have had a friend with mixed Alzheimer's and dementia in Boulters Lock Residential Home for well over a year. I visit her regularly and am always struck by the friendliness, ease and warmth which surround the residents. They are treated gently but firmly when needed. Within the secure premises they are free to wonder safely, join in the activities or stay in their room. The staff have their allocated positions but all seem willing to lend a hand in a cheerful way. Communication could sometimes be improved when I phone before taking our friend out to make sure she is ready, the message does not always seems to be relayed to the right person.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by M. Celia P (Friend of Resident) on Monday 7 September 2015. Relates to August 2015.
The staff are all very friendly and communication between them appears good. If they do not know an answer that immediately go and ask. The kitchen staff and cleaning staff are very much a part of the team and know who's who. I have been very impressed with one care assistant who is alert to medical needs and emergencies no matter when they occur. The under manager always responds promptly to emails and finds time in her busy schedule to discuss matters. My concerns are that the bedroom carpet and bedside surface do not always appear to have been thoroughly cleaned. Secondly that visits to surgeries and hospitals are not automatically covered by the home.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Nicola L (Daughter of Resident) on Tuesday 1 September 2015.
The are great with dad and they know how to keep him as happy as possible. He trusts them and treats them like family. They are very welcoming when we visit and I feel very comfortable with mum going in there. It is kept clean and they go out of their way to keep dad as comfortable as possible. They've taken him out a lot this year which we really appreciate as we cant do that anymore. His behaviour has improved and we are very grateful that we never have to worry about him as he's well looked after.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Les M (Son-in-law of Resident) on Friday 14 August 2015. Relates to August 2015.
Mum continues to be happy and content with her time spent at Boulters Lock. She is always bright and happy when we visit and is well cared for. We are always promptly contacted should any problems develop with mums health.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Tina M (Daughter of Resident) on Friday 14 August 2015. Relates to August 2015.
Mum really enjoys living at Boulters Lock Care Home. It is lovely seeing her joining in with all the activities and she loves being taken out on outings with the staff. We are always made welcome by staff when we visit. We thought she would spend a lot of time in her room but she has made so many new friends, her social life has never been so good.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Jenny H (Daughter of Resident) on Wednesday 12 August 2015. Relates to July 2015.
We feel extremely blessed to have our mother living at Boulters Lock Residential Home. From day one she has been receiving the best care possible in all aspects of her life here. The quality of care that is given by all the staff is second to none, in fact I always feel they give more than expected. The assistant manager is always friendly, helpful, nothing is ever too much trouble for her.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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Review submitted from a Postal Card by Michael T (Brother of Resident) on Tuesday 11 August 2015. Relates to August 2015.
We have found this residential home very well run and very friendly. The staff here are very helpful and kind to all of the residents. One of the managers is always available to speak to if we have any questions or worries we might have. We would recommend Boulters Lock very highly to anyone who is looking for a place for a relative.
How likely would you be to recommend Boulters Lock Residential Home? Extremely Likely
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February 2018
April 2017
March 2017
February 2016
Job Title: Home Manager
Joined: 2015
Description:
The day to day registered manager is Seva Hashimova. Seva has worked in care since 2002, in both the public and private sector. In that time Seva has gained a wealth of knowledge and experience working within the care sector and has previously been a manger of a different care home.
Seva is a qualified Chemistry teacher, Physiotherapist and Nurse and also holds her NVQ Level 4 in Health & Social Care, NQV Assessor and her Registered Manager Award.
Job Title: Deputy Manager
Joined: 2010
Description:
Gurmeet was promoted to the Deputy Manager position in 2017, having previously worked at Boulters Lock as a Carer and Senior Care Assistant before being promoted to Head of Care at Woodlands House, another home in the Hartford Care family. Gurmeet returned to Boulters Lock as a Deputy Manager in 2017.
There are currently no Care Home Idol entrants who have performed at Boulters Lock Residential Home