
Lots of laughter that everyone has is unbelievableG R(Resident / Service User)

I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)


Lots of laughter that everyone has is unbelievableG R(Resident / Service User)

I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)


Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.
Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.
A...
Care Provided by Boulters Lock Residential Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Boulters Lock Residential Home for full pricing details and T&Cs.
Contact Boulters Lock Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Ashleigh Newman (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (2)
Visiting
- All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.
Parking
- Plenty of on-site parking available
Boulters Lock Residential Home Reviews (98)
Boulters Lock Residential Home has a Review Score of 9.8 (9.769) out of 10, based on 24 reviews in the last 2 years.
Over all time Boulters Lock Residential Home has 98 reviews.
Staff always smiling and helpful at all times. Plentiful food. Quality of bedroom and bathroom excellent. Spotless throughout care home. Lovely furnished communal areas, though lounge area could be more spacious. Residents encouraged to join in activities and to make use of the pleasant garden area.
Thank you for your lovely feedback, we appreciate you taking the time to complete a review. We will share your feedback with the team.
Big thanks to you all.
Thank you for your feedback, we are glad you are happy with the care provided by the team at Boulters Lock for your brother. We will be pleased to share your feedback with the team.
My brother became a resident in Boulters Lock in August last year with an Alzheimer's diagnosis. The care home did everything to make his life more comfortable and inclusive. He loved the activities, shown to us on photographs even though he didn't remember himself to tell us. He was extremely well cared for, always dressed in clean clothes and well presented. He loved the food enjoying the puddings and ice cream until his condition deterriorated. His final weeks were special, the staff could not have done more for him or us - keeping him comfortable and us cared for. Exceptional.
Thank you for your feedback, we are pleased to hear your feedback in regards to the care your brother received during his time at Boulters Lock and we will share this with the team.
Can not say anything bad about Boulters Lock Residential Home.
Thank you for your feedback, we are pleased you are happy with the service Boulters Lock provides.
Dad has been in Boulters Lock care home for 6 months now. Couldn't be happier, he has settled in so well, much better then we had expected, he also looks so much better in himself, and put weight on from all the lovely food. The staff are so caring and the entertainment really is amazing. We are very pleased with our choice for dad and feel we couldn't have found better.
Thank you for taking the time to write this review. It is great to know how well your Dad is doing since moving into Boulters Lock and we are delighted he is enjoying the freshly cooked meals created daily by our talented chefs. We will pass on your kind words to the team at Boulters Lock.
They clearly try to make the stay as happy and rewarding as possible for the residents. I thoroughly recommend this care home.
Thank you for taking the time to write this review. We are pleased to hear that your father has settled in well and you are happy with the care and support he is receiving at Boulters Lock. We are also happy to hear how the team have made not only your father feel welcome but also your self and your mother when you come to visit. Your kind words will be passed to the team at Boulters Lock.
Lounge/sitting area a bit tight for space especially when visitors are present
Thank you for taking the time to write this review. The lounge area has recently had an extension added which now provides more space for residents and guests. We also have other smaller communal spaces around the home that visitors are more than welcome to use when visiting to provide more comfort.
Special memories.
Thank you so very much.
Thank you for taking the time to write this review. We are so pleased to hear how much you enjoyed family day. We will pass on your kind words to the team at Boulters Lock.
Management, & all staff are excellent.
Thank you for taking the time to write this review. We will pass on your kind words to the team at Boulters Lock.
A lovely day for all.
Thank you for taking the time to write this review. We are so pleased to hear how much you enjoyed your visit to Boulters Lock and we look forward to seeing you again. We will pass on your kind words to the team at Boulters Lock.
My mum has been in this care home for the last 7 months and I couldn't be more satisfied with the care and attention she receives. The home is extremely well managed and all the staff are exceptional. The atmosphere when I visit is friendly and relaxed and Mum has settled well and made friends with the encouragement and support of the staff.
Thank you for taking the time to write this review. It is wonderful to know how well your mum has settled into Boulters Lock, and, with the support of the team had made new friends. It is lovely to hear how happy you are with the care and support she is receiving and how welcome you are made to feel when visiting. We will pass on these kind words to the team at Boulters Lock.
The staff were very helpful and pleasant. We had exercises each morning and other activities in the afternoon including quizzes & a singer to entertain us. I would have liked more green vegetables with my meals.
Thank you so much for your kind feedback. We're delighted to hear that you found our team helpful and pleasant, and that you enjoyed the morning exercises and afternoon activities. Your suggestion about including more green vegetables is very helpful, and we'll certainly pass this on to our catering team for review. Thank you again for taking the time to share your experience.
Top marks in every category, my only problem is that after looking after myself alone in a house for many years and then in fact becoming a carer for a much younger friend for nearly 24 years I find all staff on occasion too helpful and caring.
Thank you for taking the time to write this review. We are pleased to hear how happy you are at Boulters Lock. We will pass on your kind words to the team.
Dad hit 90 in March and is still doing well, he has had a couple of utis but the care provided by the staff at Boulters Lock has helped in quick recovery. The care the staff and management team provide is great and the reason why Dad is actually improving, the amount of entertainment provided is amazing and everyone joins in including my wife and sister!!!!
Thank you for taking the time to write this review. It is wonderful to hear how well your Dad is doing with the care and support provided by the team at Boulters Lock. It is also great to know how, as a family, you all join in and enjoy the amazing activities programme on offer. We will pass on these kind words to the team at Boulters Lock.
Boulters Lock is a happy place with that homely feeling where nothing feels like too much trouble for both residents and visitors alike. The staff are very engaging with a sense of fun whilst maintaining a high level of professionalism. There are lots of activities to suit all residents in which the staff participate enthusiastically. In my experience in addition to the high quality of care, communication is excellent, I am extremely happy that we chose the Boulters family for dad.
Across Hartford Care, we pride ourselves on a family, homely feel, as, after all, they are our residents' homes so it is heartwarming to know that this is recognised. We are pleased to know that your dad is receiving the best possible care and support at Boulters Lock along with having fun but...
The food always looks good with fresh ingredients.
The staff are always helpful and caring.
I feel safe trusting my mother in their hands.
Thank you for taking the time to write this review. It is lovely hear how you can rest assured that your mother is being well cared for and supported by the team at Boulters Lock. We appreciate your patience while the renovations are being completed which will make for much more space for our...
Mum is 98 years old this month and has been in the home for sixteen months. She is very frail and has speech aphasia and difficulty swallowing, so it is very gratifying to see that she is on good form and the staff involve her in all the activities, including 'mocktail' hour! The home atmosphere is, I can only describe as, 'jolly', busy and upbeat. I enjoy seeing the regular staff who, one feels, 'belong' to the home and will flexibly take on any role needed and who create a good atmosphere. The home is clean, bright and not too big.
Thank you for taking the time to write this review. It's good to hear that your mum is enjoying all the activities Boulters Lock Residential Home has to offer, especially Mocktail Hour. Across Hartford Care we engage in a one team approach, each team member should easily adapt to the needs of our...
My mother has been in the home for approximately 18 months, and we have consistently had excellent service, and she has been very happy. I find the staff extremely helpful professional and well-trained, and my mother is well-looked after.
Thank you for taking the time to write this review. It is wonderful to hear how happy your mother is at Boulters Lock and, as a family you can rest easy knowing that your mother is well cared for. At Boulters Lock and across all of Hartford Care we pride ourselves on not only how well trained the...
First class service, never an issue with the staff, nothing is too small or too big for them, they share a level of passion and commitment and loyalty and genuine feeling that I have not witnessed before, they deserve to succeed, and they are succeeding which is great news for everybody.
Thank you for taking the time to write these kind words. It is wonderful to hear that the team at Boulters Lock are showing the kindness, empathy, passion and commitment that our residents and their families deserve. Having these attributes leads on to our residents receiving the best care and...
There is a very happy atmosphere at the home. The staff are friendly and helpful. There are lots of activities for the residents and staff obviously put a lot of planning into how best to stimulate the residents, both physically and mentally. Communication between the home and family members is also excellent.
Thank you for taking the time to write this review. It is wonderful to hear how helpful and friendly the team at Boulters Lock are and that any questions you may have are answered. The well-being of our residents across Hartford Care is of the utmost importance to us and our residents being...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Boulters Lock Residential Home.
There are no upcoming events for Boulters Lock Residential Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Boulters Lock Residential Home.
Meet the Team (1)

Hi,
I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.
My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.
Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.
I aim to ensure residents have a smile on their faces and are kept safe.
We look forward to seeing you at Boulters Lock!
Frequently Asked Questions about Boulters Lock Residential Home
What types of Care is Boulters Lock Residential Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Boulters Lock Residential Home have?
There are 32 Single Rooms.
What are the Facilities & Services at Boulters Lock Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Boulters Lock Residential Home to the centre of Maidenhead?
1.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Boulters Lock Residential Home to verify any information. View our terms and conditions. Boulters Lock Residential Home has an Enhanced Service -more info.