Boulters Lock Residential Home

56 Sheephouse Road, Maidenhead SL6 8HP
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9.7 92 Reviews
  • Boulters Lock Residential Home, Maidenhead
Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.

Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.

A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 32 en-suite bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents also benefit from beautiful communal areas, the dining room to enjoy the all inclusive homemade meals, daily scheduled activities including trips out, hairdressing salon, access to video calling as well as a fully included laundry service.

Boulters Lock is a family home created with three underlying values at its core. These are care, comfort and companionship.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1725
  • RESPITE Self-Funded Residential Dementia Care: from £1725

Special offer - for limited time only. Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Boulters Lock Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ashleigh Newman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Plenty of on-site parking available

Boulters Lock Residential Home Reviews (92)

9.7

Boulters Lock Residential Home has a Review Score of 9.7 (9.735) out of 10, based on 24 reviews in the last 2 years.
Over all time Boulters Lock Residential Home has 92 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Boulters Lock Residential Home
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Total of 92, showing 1-20
Review from Ruth P (Wife of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lounge/sitting area a bit tight for space especially when visitors are present
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential Home

Thank you for taking the time to write this review. The lounge area has recently had an extension added which now provides more space for residents and guests. We also have other smaller communal spaces around the home that visitors are more than welcome to use when visiting to provide more comfort.

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Review from Marjorie P (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today was Family Day. It was a welcoming and wonderful event. Residents, staff, friends and family enjoyed live music, dancing, games, a magician, bouncy castle and food. It was a day full of happiness, fun, laughter and smiles.
Special memories.
Thank you so very much.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential Home

Thank you for taking the time to write this review. We are so pleased to hear how much you enjoyed family day. We will pass on your kind words to the team at Boulters Lock.

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Review from Valerie W (Daughter-in-law of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management, & all staff are excellent.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential Home

Thank you for taking the time to write this review. We will pass on your kind words to the team at Boulters Lock.

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Review from C S (Niece of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We attended the homes Open Day. The residents were having a lovely time enjoying the entertainment and dancing. The visiting families were all taking part too.
A lovely day for all.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential Home

Thank you for taking the time to write this review. We are so pleased to hear how much you enjoyed your visit to Boulters Lock and we look forward to seeing you again. We will pass on your kind words to the team at Boulters Lock.

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Review from Lesley T (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in this care home for the last 7 months and I couldn't be more satisfied with the care and attention she receives. The home is extremely well managed and all the staff are exceptional. The atmosphere when I visit is friendly and relaxed and Mum has settled well and made friends with
the encouragement and support of the staff.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to know how well your mum has settled into Boulters Lock, and, with the support of the team had made new friends. It is lovely to hear how happy you are with the care and support she is receiving and how welcome you are made to feel when visiting. We will pass on these kind words to the team at Boulters Lock.

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Review from M S (Respite Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very helpful and pleasant. We had exercises each morning and other activities in the afternoon including quizzes & a singer to entertain us. I would have liked more green vegetables with my meals.
Reply from lilly mcneill, Marketing Apprentice at Boulters Lock Residential Home

Thank you so much for your kind feedback. We're delighted to hear that you found our team helpful and pleasant, and that you enjoyed the morning exercises and afternoon activities. Your suggestion about including more green vegetables is very helpful, and we'll certainly pass this on to our catering team for review. Thank you again for taking the time to share your experience.

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Review from T F (Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top marks in every category, my only problem is that after looking after myself alone in a house for many years and then in fact becoming a carer for a much younger friend for nearly 24 years I find all staff on occasion too helpful and caring.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential Home

Thank you for taking the time to write this review. We are pleased to hear how happy you are at Boulters Lock. We will pass on your kind words to the team.

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Review from Gary P (Son of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad hit 90 in March and is still doing well, he has had a couple of utis but the care provided by the staff at Boulters Lock has helped in quick recovery. The care the staff and management team provide is great and the reason why Dad is actually improving, the amount of entertainment provided is amazing
and everyone joins in including my wife and sister!!!!
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how well your Dad is doing with the care and support provided by the team at Boulters Lock. It is also great to know how, as a family, you all join in and enjoy the amazing activities programme on offer. We will pass on these kind words to the team at Boulters Lock.

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Review from Peter A (Son of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Boulters Lock Residential Home for 13 months now and although his Alzheimer's' has worsened in that time the excellent support and care he has received has bought out the best possible dad, given his condition.
Boulters Lock is a happy place with that homely feeling where nothing
feels like too much trouble for both residents and visitors alike. The staff are very engaging with a sense of fun whilst maintaining a high level of professionalism. There are lots of activities to suit all residents in which the staff participate enthusiastically. In my experience in addition to the high quality of care, communication is excellent, I am extremely happy that we chose the Boulters family for dad.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Boulters Lock Residential Home

Across Hartford Care, we pride ourselves on a family, homely feel, as, after all, they are our residents' homes so it is heartwarming to know that this is recognised. We are pleased to know that your dad is receiving the best possible care and support at Boulters Lock along with having fun but still a high level of professionalism. Thank you for taking the time to write these kind words which will be passed on to the team at Boulters Lock.

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Review from Claire W (Daughter of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Boulters Lock care home really try their hardest. The atmosphere is always extremely friendly and there is always a nice homely feel. Renovations are going on at the moment which are making things tricky space wise but it will lead to much better facilities.
The food always looks good with fresh ingredients.

The staff are always helpful and caring.
I feel safe trusting my mother in their hands.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is lovely hear how you can rest assured that your mother is being well cared for and supported by the team at Boulters Lock. We appreciate your patience while the renovations are being completed which will make for much more space for our residents to enjoy their home. Once again, thank you for taking the time to write this review that we will pass on to the team at Boulters Lock.

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Review from John S (Son of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is 98 years old this month and has been in the home for sixteen months. She is very frail and has speech aphasia and difficulty swallowing, so it is very gratifying to see that she is on good form and the staff involve her in all the activities, including 'mocktail' hour! The home atmosphere is,
I can only describe as, 'jolly', busy and upbeat. I enjoy seeing the regular staff who, one feels, 'belong' to the home and will flexibly take on any role needed and who create a good atmosphere. The home is clean, bright and not too big.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It's good to hear that your mum is enjoying all the activities Boulters Lock Residential Home has to offer, especially Mocktail Hour. Across Hartford Care we engage in a one team approach, each team member should easily adapt to the needs of our residents and it's wonderful to hear this happens. Once again, thank you for taking the time to write these kinds words which will be passed on to the team at Boulters Lock.

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Review from D M (Son of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the home for approximately 18 months, and we have consistently had excellent service, and she has been very happy. I find the staff extremely helpful professional and well-trained, and my mother is well-looked after.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how happy your mother is at Boulters Lock and, as a family you can rest easy knowing that your mother is well cared for. At Boulters Lock and across all of Hartford Care we pride ourselves on not only how well trained the team are but the kindness, empathy and support they show to not only our residents but to their families too. We will pass on your kind words to the team at Boulters Lock.

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Review from Stephen M (Son of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class service, never an issue with the staff, nothing is too small or too big for them, they share a level of passion and commitment and loyalty and genuine feeling that I have not witnessed before, they deserve to succeed, and they are succeeding which is great news for everybody.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write these kind words. It is wonderful to hear that the team at Boulters Lock are showing the kindness, empathy, passion and commitment that our residents and their families deserve. Having these attributes leads on to our residents receiving the best care and support to help them thrive. Once again, thank you so much for these lovely words which will be passed on to the team at Boulters Lock.

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Review from Yvonne M (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
There is a very happy atmosphere at the home. The staff are friendly and helpful. There are lots of activities for the residents and staff obviously put a lot of planning into how best to stimulate the residents, both physically and mentally. Communication between the home and family members is also
excellent.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how helpful and friendly the team at Boulters Lock are and that any questions you may have are answered. The well-being of our residents across Hartford Care is of the utmost importance to us and our residents being stimulated mentally and physically is a very important part of day-to-day life at Boulters Lock and Hartford Care. We will pass on your kind words to the team at Boulters Lock.

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Review from R D (Son of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was looked after by the home for respite care. Mum was in a lot of pain but the staff showed great compassion and helped to bring a little joy back into her life. A trip to Boulters Lock was the highlight and the pictures the staff took that day are treasured by us. The staff are fantastic and everyone
from the chef to the carers show great dedication and compassion in their daily work. Thank you to everyone.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Boulters Lock Residential Home

Thank you so much for taking the time to write such a wonderful review. We are so thrilled to read your mother had a fantastic respite stay at Boulters Lock and made memories to last a lifetime. The staff are so dedicated and passionate about providing enjoyable, enriching and fun daily support to all our residents. Coming into a care home for respite can be very daunting for all the family but knowing your loved one is happy and settled within the home takes the worry away so it allows you to also relax. I will be sure to pass on your very kind comments to the whole team at Boulters Lock.

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Review from Jackie W (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I expect no care home is perfect but Boulters Lock Residential Home gets pretty close to it. My mother is in her late 90s and the care and attention she receives is so lovely.
The staff (carers, kitchen staff and activity staff) show affection to all of the residents. I often notice a hand squeeze
to a resident as they pass by.
I, personally, am always greeted by name and a smile.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how happy you are with the care your mother receives from all the team at Boulters Lock. Across Hartford Care, we pride ourselves on a family feel in all of our homes and to hear how welcome you are made to feel when visiting your mother is truly heartwarming. Once again, thank you for these kind words which will be passed to the whole team.

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Review from Sue S (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Boulters Lock Residential Home is an amazing care home. The staff are truly supportive, kind, caring and nurturing. They work hard and yet, nothing is too much trouble for them as they work together as a very able and multi-skilled team, including the kitchen. They strive to enable each resident to
join in their many activities to enhance their life, whilst respecting individuals' own desires. My mum is very happy there and doesn't want to be anywhere else and her health and quality of life have risen since she's been there.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how happy your mother is and that her health and quality of life have risen since living at Boulters Lock. It is also great to know that your mother is enjoying the wide range of activities arranged by our amazing activities team and also the fresh, home-cooked meals prepared by our in-house chef. Across Hartford Care, the well-being of our residents is of utmost importance and it is good to know that this is being seen and felt. Once again, thank you for these kind words which will be passed on to the team at Boulters Lock.

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Review from S P (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been looked after so well since he moved in. Staff are so caring and kind, taking their time to listen. He says the food is good and lots of choices.
He has a lovely room with views of the planes and birds which he loves to watch. Asa family, we are so happy to know he is well cared for. Thank
you!
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Review from I P (Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The reason I am in the residential home because I have history of mental illness but I am a lot better than I have been. I find my care has been 100% better since people have looked after me. I tired looking after my own health but I let my medication slip so needed support. Overall I appreciate the
care I receive.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is lovely to hear how well you are doing since coming to Boulters Lock and that you are happy with the care and support you receive. We will pass on these kind words of appreciation to the team at Boulter Lock.

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Review from D S (Friend of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited an old friend, staff was very friendly and could not be more accommodating. The food was amazing. It was lovely to see the bond my friend had with the staff and how settled she was in her environment. I look forward to my next visit.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. We are happy to hear the positive experience you had when visiting your friend at Boulters Lock. It's great to hear that your friend is settled and building bonds with the team and I am sure the team will be happy to hear this too. We will pass on these kind words to all the team at Boulters Lock and we look forward to your next visit.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Boulters Lock Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Boulters Lock Residential Home is calculated as follows: ( (215 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 283 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Boulters Lock Residential Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 23 Sep 2025

Vacancies available. For more information please contact Boulters Lock.

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Awards / Recognitions (9)

Meet the Team (1)

Ashleigh

Ashleigh Newman

Job Title: Home Manager Joined: 2009

Hi,


I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.


My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.


Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.


I aim to ensure residents have a smile on their faces and are kept safe.


We look forward to seeing you at Boulters Lock!

Frequently Asked Questions about Boulters Lock Residential Home

What types of Care is Boulters Lock Residential Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Boulters Lock Residential Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Boulters Lock Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Boulters Lock Residential Home to the centre of Maidenhead?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Boulters Lock Residential Home to verify any information. View our terms and conditions. Boulters Lock Residential Home has an Enhanced Service - more info.